M365 Co-Pilot SME (3rd/4th Line Support) - Sheffield (Hybrid) - Inside IR35
hace 2 días
Sheffield
Job Title: M365 Copilot SME (3 Vacancies) - 3rd/4th Line Support Location: Sheffield (Hybrid) Duration: 6 months Rolling THIS PROJECT IS INSIDE IR35 Overview We're hiring 3x M365 Copilot SMEs to provide 3rd/4th line operational support for Microsoft 365 Copilot within a large enterprise tenant. You'll handle complex incident response, deep troubleshooting, policy/configuration changes, and support mass deployments across the organisation. Key Responsibilities Incident & Problem Management • Triage and resolve complex M365 escalations/multi-user incidents (usage issues, access errors, unexpected results), • Perform root cause analysis across:, • Microsoft 365 Admin Center, • Entra ID (Azure AD), Conditional Access, • SharePoint/OneDrive permissions, • Microsoft Teams, • Group Policy Objects (GPO), • Implement policy/configuration changes and support large-scale deployments Mandatory • Microsoft Teams Voice (must be clearly demonstrated), • 3+ years supporting Microsoft 365 at enterprise scale, • Strong hands-on expertise in:, • Microsoft 365 Copilot, • SharePoint/OneDrive permissions, • Entra ID and Conditional Access, • Exposure to large-scale Copilot deployments (free/M365), ideally in financial services or similarly regulated industries Please send your CV and a short summary covering: • M365 Copilot support experience (tenant scale, incident types, admin tooling), • Teams Voice experience, • Hybrid availability for Sheffield