PT Night Audit
16 days ago
Sheffield
• To ensure all guests are attended to promptly and efficiently in the most professional way and without delay., • Check that details of regular guests are updated using Guest History., • Ensure all diary events flags and specials are actioned., • Check and pass on all guest mail messages and parcels promptly., • To liaise closely with Housekeeping on information relating to rooms and lost property., • To be fully aware of daily worksheet and ensure this form is used., • To Ensure all account postings are accurate and necessary paperwork produced., • Ensure an accurate cashiering balance is performed at the completion of shifts., • Ensure security procedures are maintained according to policy., • Report any safety hazards in the area., • All complaints to be handled promptly and efficiently., • Attend and participate in meetings and training sessions provided., • Any other duties requested by the Front Office Manager., • Ensure the correct welcome is given to all callers., • Ensure the correct welcome is given to all guests., • Complete all audit tasks as specified by the Night Auditors checklist., • To answer as promptly as possible all incoming calls., • Ensure reports are distributed., • Ensure all cash and credit is handled with related paperwork., • To assist every staff member with his/her inquiry and to seek assistance if the answer is not known., • Process wake-up calls., • Ensure necessary handover of information is passed on to the oncoming shift., • Ensure any failures or inconsistencies noticed during shift are reported to the Front Office Manager., • Follow property procedures with respect to grooming performance and conduct standards occupational health and safety emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals., • Perform any other duties within the employees range of competence as required by management including conference set up and PA cleaning when required. Qualifications : • English speaking, • Open minded capacity to work and contact with people from different cultures and backgrounds, • Capacity to solve problems independently and follow them up, • Proactive polyvalent guest-minded ambitious, • Previous experience at the Front Office, • Ability to listen Additional Information : Great talent deserves great rewards so heres just some of what we are able to offer: • Training and development programmes, • Discount card to be used in Accor hotels worldwide, • Complimentary stays in UK hotels (Bonus Breaks - subject to T&C), • Meals on duty, • Uniforms and dry cleaning, • Recommend a friend scheme, • Employee Advisory Service, • Discounts in shops and Hotels partners (Europcar Merlin Entertainment etc. ) Remote Work : No Employment Type : Full-time Key Skills Collection,Customer Service,C,Communication,Dcom,AC Maintenance Experience: years Vacancy: 1