Offres logistics customer service à PeterboroughCréer des alertes d'emploi

Customer Support Manager / Customer Service Manager 📍 Peterborough - In office Monday – Friday (potential flex to hybrid in the future) 9-5pm 💰 up to £60,000 We’re supporting a well-known business in the search for a Customer Support Manager / Customer Service Manager to lead and develop their customer service function within a busy logistics operation. This role sits within the logistics arm of the business and is focused on delivering a consistently high-quality customer experience. You’ll lead a small team, work closely with internal departments and 3PL partners, and ensure customer issues are resolved efficiently while maintaining strong service levels. It’s a great opportunity for someone who enjoys improving processes, leading teams, and being the go-to person when it comes to resolving customer challenges. What you’ll be doing as Customer Support Manager • Leading and developing the Customer Service team, including performance management, recruitment and day-to-day leadership, • Acting as the key point of contact for regional and site teams, ensuring customer queries and issues are managed effectively, • Working cross-functionally with commercial, production and logistics teams to resolve customer-facing issues, • Managing escalations and ensuring customer communication is clear, professional and timely, • Overseeing customer care orders to ensure delivery within required timeframes, • Preparing weekly and monthly management reports and providing updates to senior leadership, • Monitoring KPIs across the customer service function and driving improvements where needed, • Ensuring best practice processes are followed when dealing with customer queries and complaints, • Working with internal teams and external 3PL partners to ensure a seamless customer experience, • Driving continuous improvement initiatives across processes and systems What they’re looking for • Experience leading a customer service or customer support team, • Strong communication skills – both written and verbal, • A customer-first mindset with the ability to resolve issues quickly and effectively, • Strong analytical skills and confidence working with performance data and KPIs, • Ability to work autonomously and take ownership of the function, • Experience working cross-functionally across operations, logistics or supply chain environments, • Continuous improvement or Lean experience would be beneficial Measures of success • Customer communications responded to within 24 hours, • Customer care queries resolved within agreed SLAs, • Strong KPI performance across customer satisfaction and service delivery, • Positive feedback from internal stakeholders and site teams, • High-quality performance management and engagement within the team If this sounds like something you’d be open to hearing more about, please apply here or email for further details.

What you'll do: Lead and support a small team to deliver excellent customer service Oversee the full order lifecycle: entry, modifications, invoicing, credits/debits, and logistics documentation Interpret complex customer specifications and configure orders accurately using Level 1 Bills of Mat

We’re excited to offer a fantastic opportunity for someone looking to begin their career through a Projects apprenticeship. This role provides structured training, valuable on the job experience, and the chance to develop skills that will set you up for long-term success. At Portakabin, we provide modular buildings for hire and sale for organisations of any size, in sectors ranging from manufacturing, education and health to transport, utilities and construction. We’re looking for a motivated apprentice who will bring energy, creative new ideas and a fresh perspective to help Portakabin continue to innovate, lead and transform the world of modular buildings. As a Projects Apprentice at Portakabin you will be based at our Peterborough Hire and Service Centre. Your role will be supporting the team to assistance with the co-ordination and implementation of a variety of projects. You will learn what needs to be achieved to deliver successful projects; utilising resources to support with the management of projects whilst building an appreciation for costs, the need for good planning, organisation, leadership, management and communication skills. Our professional apprenticeship programme has been developed to ensure you are supported throughout every step of your journey. Your 2-year apprenticeship will be delivered through a blended learning approach supported by our learning provider, Heart of England. You will be stretched, challenged and supported by a business that views your professional development as a priority. During the programme you will complete a Level 4 Associate Project Management apprenticeship. Role Details: • Annual Salary - £20,000, • Role based: Peterborough Hire and Service Centre, PE4 5ET, • Contract type: 36.25 Hours Per Week, • Annual leave of 25 days per annum plus bank holidays, • Support with the management of stakeholders, taking account of their levels of influence and particular interests., • Communicate with a variety of audiences and developing your ability to negotiate., • Have an awareness of project budgets and build an understanding of planned and actual costs., • Determine, control, and manage changes to the scope of the project, including assumptions, dependencies, and constraints., • Be involved with monitoring the progress of projects., • Identify and monitor project risk or opportunity, plan and implement responses to them, contribute to risk registers., • Understand the resources required to successfully deliver a project, including colleagues, sub-contractors, and how to manage these., • Gain awareness of Health & Safety; and become confident challenging or raising concerns if something doesn’t look right; resilient in conversations with site teams., • Gain site based confidence; role is not purely office based; the candidate must feel comfortable working on active construction sites., • Become comfortable around heavy plant and logistics; including large cranes, HIABs, and lorries (often abnormal loads with escorts)., • After a period you will conduct site visits and travel between locations. What we’re looking for…. • 5 GCSEs including Maths and English at Grade 4 or above (A-C), • A candidate with a positive attitude, resilience and willingness to learn – be able to adapt quickly, learn technical processes, and manage varied environments., • Fantastic communication skills – both in person and virtually!, • A strong understanding of Microsoft Word, Excel and PowerPoint, • Good organisation and planning skills, • Practical problem solving mindset; able to assess access, constraints, enabling works, and technical challenges on site., • Experience working in customer service or a client facing role (desirable but not essential), • Full UK Driving License (desirable but not essential). Due to the high volume of site visits and travel between locations. We have lots of fantastic success stories from previous apprentices who have gone on to achieve industry recognised qualifications through their apprenticeships and many of our past apprentices are still working within the business today or have gone onto have successful careers elsewhere. Our workplace culture will allow you to pick up not only the knowledge and skills to be used in your future career but also experience working in a professional but relaxed environment that will give you the confidence to excel in your role and develop as a professional. We truly believe that we put our people at the heart of everything we do, and you will have the job security and development opportunities that are rare in the current climate, so why not join us, and be a part of our continuing growth and success? With exciting future ambitions, we couldn’t think of a better time for you to join us. Apply… If interested, please submit your application as early as possible, applications will be reviewed on receipt. Important Dates: Closing Date: - Monday, 13 April Interviews: Commencing April - You will be contacted for in person interviews. Offers issued: Mid-May NOTE: If we receive a high volume of applications for a role, we reserve the right to close a vacancy earlier than scheduled. • A range of dedicated health and wellbeing services, • Employee Assistance Program, • A chance to give back to your community with an annual Volunteering Day Off, • Cycle to Work Scheme, • Employee Benefits Program (Discounts at 100s of shops, gyms, restaurants and even holidays!)

Company description: GXO Logistics Supply Chain Inc. Job description: Are you an experienced HGV Class 1 Driver looking for a new adventure? Are you looking for a role where your work feels valued and every journey has purpose? Are you ready to represent a well-loved UK brand with a reputation for quality? Here at GXO Peterborough , we are currently recruiting for HGV Class 1 Drivers to join our transport team supporting one of our new business wins with M&S! You will be working on a full-time , permanent basis, on an any 5 days form 7 pattern. We are recruiting for multiple start time options across day and night shifts, with start times discussed during the recruitment process and agreed based on candidate preference and availability, with start times ranging between 03:00 and 13:00. Pay, benefits and more: As a Class 1 Driver, youll get: An hourly rate of £17.43 A 15% shift premium, for hours worked between 22:00 and 06:00 Overtime paid at 1.25 of an hourly rate increasing to 1.5 above 60 28 days annual leave (inclusive of Bank Holidays) Flexible dental insurance plans Company sponsored pension scheme 24/7 online GP service, life assurance and fully comprehensive employee assistance programme Access to our MyBenefits platform, offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! Admission to GXO University, our online learning platform enabling you to achieve your career aspirations! What you will do on a typical day: Carry out a mix of single and multidrop deliveries (typically up to 2 drops per shift) across England and Wales, collecting returns and equipment from stores as required, with no nights out Handle totes, rails and occasional pallets, ensuring safe and efficient loading and unloading procedures Maintain clear communication with the Depot Transport Office regarding any issues and deliver exemplary customer service by being polite and courteous at all times Operate company vehicles in a safe, legal, and efficient manner??????? while ensuring required documents are completed accurately and on time What you need to succeed at GXO: Previous experience driving Class 1 vehicles is essential Full UK driving licence with category C+E entitlement Valid Driver Qualification and Digital Tachograph Cards No more than 6 current penalty points No DR, DG, DD, BA, CD, AC, LC or TT99 endorsements We engineer faster, smarter, leaner supply chains. TPBN1_UKTJ

Customer Order Management Administrator Peterborough We are currently recruiting for 4 Customer Order Management Representatives to join a well-established manufacturing organisation based in Peterborough. This is a fantastic opportunity for candidates with experience in Customer Order Management or Customer Service within a manufacturing or engineering environment who are looking to develop their career within a structured, process-driven environment. The role will be fully onsite during the initial training period and is expected to move to a hybrid model (3 days onsite / 2 remote) thereafter. The Role You will act as the single point of contact for assigned customer accounts, managing the full order lifecycle from customer setup and order entry through to shipment and post-delivery support. You will work closely with internal teams including manufacturing, logistics, quality, and distribution to ensure orders are processed accurately and delivered on time. Key Responsibilities • Manage customer accounts through the complete order lifecycle * Process new orders, modifications, and escalations * Ensure on-time shipment in line with agreed deadlines * Act as liaison between customers, manufacturing plants, and internal departments * Resolve complex customer queries through research and system knowledge * Maintain accurate records in internal systems * Ensure compliance with export and shipping documentation requirements * Raise and manage quality-related non-conformance claims * Prepare internal and customer reports * Support customer visits where required * Contribute to continuous improvement initiatives What We're Looking For ✔ Minimum 2 years' experience in Customer Order Management, Customer Service, Account Management, or Supply Chain ✔ Experience within a manufacturing or engineering environment (essential) ✔ Strong understanding of order processing and the end-to-end order lifecycle ✔ Good technical aptitude and ability to understand product information ✔ Excellent communication skills ✔ Strong attention to detail and problem-solving ability ✔ Experience working with ERP or order management systems preferred ✔ Knowledge of Quality Management Systems advantageous You will be working 37.5 hours per week Monday to Friday with an immediate start New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we'd also appreciate a simplified version in Word format. If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on or LinkedIn, Facebook, Instagram and x@nagrecruitment We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.

Customer Support Coordinator - 6 month temporary role Peterborough | Full-time | 08:00-16.30 / 09:00-17:30 (on a rota) Occasional Saturday mornings required (enhanced rate) Hybrid (2 days in the office) £13.85ph + enhancement for Saturdays and BH About the Role of Customer Support Coordinator An established and fast-growing UK manufacturing business is looking for a Customer Support Coordinator to join its busy operations team in Peterborough. This role sits at the heart of the customer journey, ensuring orders are processed smoothly and customer queries are handled efficiently while working closely with internal teams across planning, logistics, operations and commercial functions. You'll thrive here if you enjoy a fast-paced environment, juggling multiple priorities and building strong relationships with colleagues and customers alike. Key Responsibilities Process customer enquiries, orders and amendments accurately and efficiently Act as a key point of contact for customer queries via phone and email Proactively manage orders, identifying and resolving potential issues before they impact customers Liaise with internal teams including planning, logistics and operations to ensure customer requirements are delivered effectively Maintain accurate customer records and ensure systems are updated in a timely manner Support new account setup, contract and price processing, and order programming Manage customer complaints in line with company procedures and implement preventative solutions Communicate any supply or delivery changes clearly to all relevant stakeholders Work collaboratively across the wider business to support operational goals and service excellence About You We're looking for someone who is organised, proactive and confident communicating with both customers and internal teams. Essential: Experience in an administrative or customer support role Strong organisational skills and the ability to prioritise multiple tasks Excellent communication and relationship-building skills Experience working with multiple internal teams or departments Desirable: Experience working in a fast-paced customer service or order processing environment Experience using business systems or ERP platforms Familiarity with supply chain or logistics processes Working Pattern This role operates within the customer support team's operational hours of 08:00 - 17:30, with a rotating shift pattern, which may include split shifts, weekends and bank holiday cover (enhanced hourly rate) What You'll Bring A collaborative mindset and a commitment to delivering excellent service Attention to detail and accuracy when handling orders and data Curiosity and a willingness to question processes to improve how things are done Accountability for your work and a desire to continuously develop Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further. Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK INDEEDCOMM

In a Nutshell… We have a new opportunity for a Site Manager to join our team within Vistry South East Midlands, at our new parcel site at Haddon phase 3 in Peterborough. As our Site Manager, you will be responsible for overseeing the day-to-day operations of a construction site, ensuring projects are completed on time, within budget, and to the required quality standards. They manage teams, coordinate resources, enforce health and safety regulations, and liaise with contractors, suppliers, partners and customers. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits… In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality A proven background in new build housing site management Proven ability to manage projects and deliver quality work on time, within budget Able to work as part of a team as well as autonomously Able to demonstrate a thorough understanding of Health & Safety legislation Thorough, with strong attention to detail Strong Time management skills with an ability to prioritise Proficient in MS Office programmes; particularly Word and Outlook Ability to build productive stakeholder relationships Ability to communicate well with individuals at all levels Strong leadership skills with an ability to mentor and develop others More about the Site Manager role… Oversee site operations to ensure adherence to specifications, timelines, and budgets. Ensure compliance with health, safety, and environmental regulations, promoting a safety culture. Direct labour, equipment, and resources to achieve project completion on time and within budget. Monitor project progress, addressing delays, risks, or issues promptly. Conduct regular site inspections to assess quality, safety, and progress. Coordinate with the Buying and Surveying teams to ensure timely procurement of materials and services. Manage site teams, monitor performance, and implement corrective actions as needed. Attend weekly meetings with the site sales executive. Ensure permits and inspections are in place before and during the project. Conduct site inductions for new personnel and subcontractors on health and safety procedures. Maintain accurate records of site activities and project documentation. Support site logistics to ensure proper material storage and availability. Oversee project closeout, ensuring all tasks are completed and documentation submitted. Ensure compliance with safety policies and regulations. Develop and lead staff to maintain high morale and performance. Support training and development of team members. Ensure 100% compliance with NHBC standards and building regulations. Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-KM1 #LI-Onsite

This position involves maintaining customer relationships, managing stock levels, and ensuring smooth logistics operations. Candidates should have at least 2 years of experience in supply chain or logistics, along with proficiency in advanced Excel and SAP.

A leading logistics provider in the UK is seeking a Customer Service Administrator to support operational activities. Successful candidates will have customer service experience and strong organizational skills. This permanent full-time role involves managing customer inquiries and ensuring document

Work alongside the customer service staff, support and communicate with other internal departments, to guarantee the best possible service is provided to all our customers. Answering emails and using a customer service ticketing system for all ordering and customer query purposes. We are currently l

Customer Service Administrator (Logistics). If you’re looking for a long‑term career in logistics customer service, apply now and be part of a dynamic and growing operation. We are currently recruiting for a Customer Service Administrator to join a major logistics operation.

The position involves switching between customer service and logistics tasks based on operational priorities while maintaining a high standard of accuracy and service. Logistics and Customer Service Administrator. Logistics and Customer Service Administrator.

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

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Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Welcome bonus £2,000, Performance Bonus & Exceptional Benefits.We care about the world and your future.The world we want tomorrow starts with how we do business today, and we're here to support you every step of the way.As our operations continue to grow, we routinely look for skilled.Whether your

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 39-week sessional post i.Monday - Friday, working 7 hours per day.East Lothian Council seek to appoint a positive, resilient and committed individual fo

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Has an overall passion for customer service.

Begeisterung f r exzellenten Kundenservice.

Job IntroductionCooking OperativeHourly rate £14.Shift PatternMonthly Rotation: 3 weeks working 3 x 12 hours, 1 week working 4 x 12 hours (rotating days & nights 05.Why 2 Sisters?When you join 2 Sisters, you will become part of one of the UK’s largest food manufacturers, with an annual turnover o

Has an overall passion for customer service.

Oswestry Packing Facility SY10 8NL Rotating shift pattern including days and night shifts How will you make an impact? Reporting into the Logistics & One Cheese Manager you will be responsible for overseeing logistics operations, ensuring efficient distribution, and maintaining high standards of

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Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexibl

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Specialist residential or crisis services.

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Once you have uploaded all required documents and passed your background check, you can start delivering smiles, backed by Amazon! Delivering packages to Amazon customers is a great way to earn extra money with a trusted company that puts safety and innovation first!. Based on UK average fuel consum

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Children’s Residential - Complex Trauma Services.

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Primarily multi-drop deliveries to our customer's stores.

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This is a customer-focused role so you must be able to communicate clearly and liaise with a wide range of stakeholders.