Service Delivery Manager
19 days ago
Peterborough
Service Delivery Manager Peterborough – Permanent – Hybrid £65,000 - £70,000 VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from the ground up, bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager who thrives in ambiguity and wants to design and deliver a best-in-class function. Key Responsibilities: • Design and implement a centralised IT support model., • Establish governance, SLAs, and performance frameworks., • Embed practical ITIL processes and best practices., • Lead and manage a team of 6 Regional Managers., • Oversee delivery across a distributed IT function of 160 staff., • Drive consistency across multiple regions and sites., • Act as a key stakeholder contact across the organisation., • Collaborate with transformation teams to enhance operations., • Monitor performance and continuously improve service quality., • Strong background in ITSM, service delivery, or MSP environments., • Proven experience building or transforming functions., • Strong knowledge of ITIL frameworks and application., • Experience managing managers and multi-layered teams., • Ability to work effectively in ambiguous environments., • Excellent communication and stakeholder management skills., • Strong analytical, planning, and problem-solving ability. Service Delivery Manager Peterborough – Permanent – Hybrid £65,000 - £70,000