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  • Front of House Supervisor
    Front of House Supervisor
    hace 4 días
    Jornada completa
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Head Chef
    Head Chef
    hace 16 días
    £45000–£50000 anual
    Jornada completa
    Hayes, Bromley

    We are seeking a talented and experienced Head Chef to lead our kitchen operations. The ideal candidate will be passionate about food, highly creative, and capable of managing a fast-paced kitchen while maintaining exceptional quality and consistency. Key Responsibilities • Oversee all kitchen operations, including food preparation, cooking, and presentation, • Design and develop innovative menus that align with the brand and customer preferences, • Ensure high standards of food quality, hygiene, and safety regulations are consistently met, • Manage kitchen staff, including recruitment, training, scheduling, and performance evaluation, • Control food costs, inventory, and kitchen budgets efficiently, • Maintain strong supplier relationships and ensure timely procurement of ingredients, • Monitor and improve kitchen workflows for maximum efficiency, • Handle customer feedback related to food quality and service What We're Looking For • Proven experience as a Head Chef or Senior Sous Chef in a high-volume kitchen, • Strong leadership and team management skills, • In-depth knowledge of culinary techniques, food safety standards, and kitchen operations, • Excellent organizational and time management abilities, • Ability to work under pressure and meet deadlines, • Culinary degree or relevant certification (preferred but not essential), • Creativity and innovation in menu planning, • Strong communication and interpersonal skills, • Attention to detail and commitment to quality, • Financial awareness and cost control expertise, • Problem-solving and decision-making abilities What We Offer • Competitive salary package, • Opportunities for career progression within an expanding group, • Staff meals and discounts, • A supportive and dynamic work environment

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  • Operations Manager
    Operations Manager
    hace 4 días
    Jornada completa
    London

    Job Title: Operations Manager Purpose: The Operations Manager is responsible for overseeing the day-to-day operations of the aparthotel to ensure exceptional guest experiences, operational efficiency and adherence to brand standards. This role involves managing multiple departments, optimising processes, and driving profitability while maintaining high levels of service quality. Responsible to: Cluster General Manager Location: Locke London Tower Bridge Property based working 40 hours per week, 5 days over 7, reflecting business needs covering evenings and weekends where required. KEY RESPONSIBILITIES 1. Operational Management • Manage and coordinate all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments., • Ensure compliance with health, safety, and legal regulations., • Monitor daily operations to maintain smooth functioning and resolve issues promptly. 2. Guest Experience • Maintain high standards of customer service and guest satisfaction., • Handle guest complaints and feedback professionally, ensuring timely resolution., • Implement initiatives to enhance guest loyalty and repeat business. 3. Financial & Revenue Management • Assist in budgeting, forecasting, and cost control measures., • Monitor departmental expenses and implement strategies to maximize profitability., • Assist General Manager to optimise occupancy and ADR (Average Daily Rate). 4. Staff Leadership & Development • Recruit, train, and mentor department heads and team, • Conduct performance reviews and implement development plans., • Foster a positive work culture and ensure compliance with HR policies. 5. Quality & Brand Standards • Ensure all departments adhere to brand standards and operational SOPs., • Conduct regular audits and inspections to maintain quality and consistency., • Drive continuous improvement initiatives. 6. Strategic Planning • Contribute to long-term operational strategies aligned with business goals., • Identify opportunities for innovation and efficiency improvements., • Support sustainability and corporate social responsibility initiatives., • Skills & Competencies, • Strong leadership and people management skills., • Excellent communication and problem-solving abilities., • Financial acumen and understanding of hotel revenue streams., • Knowledge of PMS , POS and operational software., • Ability to work under pressure and adapt to changing priorities., • Qualifications, • Bachelor’s degree in Hospitality Management or related field (preferred)., • Minimum 5 years of experience in hotel operations, with at least 2 years in a managerial role., • Proven track record in managing multi-department operations including F&B

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  • Business Development Manager
    Business Development Manager
    hace 20 días
    £35000–£40000 anual
    Jornada completa
    London

    We are seeking a results-driven Business Development Manager to identify new business opportunities, build strong client relationships, and drive revenue growth. The ideal candidate will have strong communication skills, strategic thinking abilities, and a proven track record in sales or business development. Key Responsibilities Identify and develop new business opportunities through networking, cold calling, and market research Build and maintain strong relationships with new and existing clients Develop and execute strategic plans to achieve sales targets and expand the customer base Conduct market analysis to identify trends, competitor activity, and new opportunities Prepare and deliver compelling presentations and proposals to potential clients Negotiate contracts and close deals effectively Collaborate with internal teams (marketing, product, and operations) to align strategies Track and report on sales performance, forecasts, and pipeline activity Requirements Proven experience as a Business Development Manager, Sales Manager, or similar role Strong track record of achieving sales targets Excellent communication, negotiation, and interpersonal skills Ability to build rapport and establish long-term relationships Strong analytical and problem-solving skills Proficiency in CRM software and Microsoft Office Bachelor’s degree in Business, Marketing, or a related field (preferred) Preferred Qualifications Experience in [industry-specific field] Knowledge of market dynamics and customer needs Ability to work independently and as part of a team Benefits Competitive salary and commission structure Performance bonuses Flexible working arrangements Professional development opportunities Health and wellness benefits

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  • Supervisor
    Supervisor
    hace 25 días
    £13 por hora
    Jornada completa
    London

    Job Overview We are seeking an experienced and motivated Supervisor to oversee daily operations within our hospitality or food service establishment. The ideal candidate will possess strong leadership skills, a solid background in food preparation and kitchen management, and the ability to supervise and motivate a team. This role offers an opportunity to lead a dynamic team, ensure high standards of food safety and quality, and contribute to the overall success of our establishment. Duties Supervise and coordinate the daily activities of staff, including chefs, servers, and kitchen assistants Oversee food preparation and ensure adherence to recipes, presentation standards, and hygiene regulations Manage team schedules, delegate tasks effectively, and monitor performance to maintain high service standards Ensure compliance with food safety regulations and uphold cleanliness within the kitchen and service areas Assist in training new staff members in food production, safety procedures, and customer service protocols Monitor stock levels, place orders for supplies, and manage inventory efficiently Resolve customer complaints promptly and professionally to maintain excellent guest relations Collaborate with management to develop menu offerings and optimise operational efficiency Requirements Proven supervising experience within a restaurant, hotel, or hospitality environment Strong background in food preparation, cooking, and kitchen operations Knowledge of food safety standards and best practices in food production Excellent leadership skills with the ability to motivate and manage a diverse team Experience in restaurant service, hospitality, or barista roles is advantageous Good organisational skills with the ability to multitask effectively under pressure Strong communication skills and a professional demeanour Relevant culinary or hospitality qualifications are preferred but not essential This position offers an engaging environment for individuals passionate about culinary arts and team leadership. We value dedication, professionalism, and a commitment to delivering exceptional guest experiences. Job Types: Full-time, Part-time Benefits: Company pension Employee discount Work Location: In person All analytics data provided here is for informational purposes only and Indeed does not guarantee its accuracy. Values shown may deviate from the actual charges. Indeed reserves the right to adjust the information shown here or change the method of measuring such figures at any time. This information does not constitute a contract.

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  • Management Consultant
    Management Consultant
    hace 1 mes
    £35000–£40000 anual
    Jornada completa
    London

    About the Company Frenchies Ltd is a growing clothing brand operating across online e-commerce, retail, and wholesale channels. We focus on delivering quality fashion products while expanding our market presence and improving operational efficiency. We are looking for an experienced Management Consultant to analyze our current business operations, identify growth opportunities, and help optimize our business strategy across all sales channels. Role Overview The Management Consultant will work closely with the leadership team to evaluate business performance, improve operational processes, strengthen market positioning, and develop strategies to scale the business across e-commerce, retail, and wholesale distribution. Key Responsibilities Business Strategy • Analyze the company’s current business model and identify areas for improvement and growth., • Develop strategic plans to scale online sales, retail operations, and wholesale partnerships., • Provide recommendations for brand positioning and market expansion. Operational Efficiency • Review operational processes across inventory management, supply chain, logistics, and retail operations., • Identify inefficiencies and implement solutions to improve productivity and profitability. Financial & Performance Analysis • Assess revenue streams, profit margins, and cost structures., • Develop KPIs and performance tracking systems for different sales channels., • Provide data-driven insights to support decision-making. Sales & Market Expansion • Recommend strategies to increase online conversion rates and customer acquisition., • Support expansion into new retail markets and wholesale partnerships., • Evaluate competitor positioning and market trends in the fashion industry. Organizational Development • Evaluate current team structure and recommend improvements., • Help implement better workflows and internal communication processes., • Support leadership with decision-making and business planning. Required Qualifications • Bachelor’s or Master’s degree in Business Administration, Management, Marketing, or related field., • Proven experience as a Management Consultant, Business Consultant, or Strategy Consultant., • Experience in fashion, apparel, retail, or e-commerce industries is highly preferred., • Strong analytical and problem-solving skills., • Experience with business growth strategies, operational optimization, and financial analysis., • Excellent communication and presentation skills. Preferred Skills • Knowledge of fashion retail operations and supply chains., • Experience with e-commerce platforms and digital marketing strategies., • Understanding of inventory management and wholesale distribution., • Ability to translate data into actionable business strategies. Key Performance Indicators (KPIs) • Revenue growth across online, retail, and wholesale channels, • Improved operational efficiency and reduced costs, • Increased online conversion rates, • Expansion into new markets or partnerships, • Implementation of effective business processes What We Offer • Opportunity to work with a growing fashion brand, • Competitive compensation (project-based or full-time), • Strategic role with direct impact on business growth, • Flexible work environment.

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  • Assistant Property Manager
    Assistant Property Manager
    hace 1 mes
    £18000 anual
    Jornada completa
    London

    Relocation Homes, an independent Estate Agency based in Edmonton, London, is seeking a Property Manager to join our busy office. You will help manage our residential lettings and property management portfolio. Key Responsibilities: • Work within the Lettings team to ensure the smooth running of all aspects of managing over 200 properties., • Manage approximately 200 properties, working alongside a Senior Property Manager., • Handle EICR reports, property renewals, some rent chasing, and other relevant administrative duties., • Cover the management of all properties when the Senior Property Manager is away., • Manage properties using CRM online issue reporting management software, keeping it up-to-date., • Deal with maintenance-related enquiries, liaise with contractors, understand costs, place works orders, and arrange repairs., • Coordinate our maintenance teams to ensure timely and efficient repairs., • Liaise with tenants regarding move-out dates and ensure vacant properties are advertised by Lettings Negotiators; organise cleaning for new occupancy., • Act quickly to deal with emergencies., • Act as liaison between tenants and landlords., • Negotiate contract renewals., • Assist with any ad hoc tasks to support the business., • Manage rental property queries, both tenant and property-related. Essential Candidate Qualities: • Knowledge of Lettings legislation., • Previous experience in property management., • Organised, enthusiastic, with excellent administration and IT skills., • Ability to communicate effectively with Landlords, tenants, and contractors, both by phone and face-to-face., • IT Competency., • Excellent customer service skills., • High attention to detail and accuracy., • Ability to work under pressure., • Must be organised and able to prioritise., • Flexible, positive attitude., • Ability to learn quickly and a team player., • Driving License Essential., • Knowledge of Prosperity CRMs software is a plus, but full training will be provided if you currently use an alternative CRM / account system. Working Hours: • 6-day week, Monday to Friday, 9am to 6pm. Job Type: • Full-time, Permanent., • This is not a remote position. Property Management is a unique and fast-paced career where no two days are ever the same.

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  • IT Support & Web Contect Technician
    IT Support & Web Contect Technician
    hace 2 meses
    £42000–£45000 anual
    Jornada completa
    London

    Overview We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast-paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions. Duties • Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira., • Provide training to company end-users and create user guides and support them., • Data Integrity & Reporting Assist with data entry, validation, and cleaning to ensure accuracy and consistency and Generate standard reports and support users in dashboards., • Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office., • Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations., • Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates., • Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system., • Maintain computer hardware, peripherals, and network equipment ensuring optimal performance., • Document incidents, resolutions, and system configurations accurately for future reference., • Collaborate with cross-functional teams to implement system upgrades and security patches., • Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols., • Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous., • Proficiency in Active Directory management and familiarity with SCCM for software deployment., • Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction., • Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals., • Experience with help desk tools like ServiceNow or Jira; ticket management skills are essential., • Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills., • Familiarity with remote support tools such as BMC Remedy or similar ticketing systems., • Analytical skills to diagnose issues efficiently using system logs and diagnostic tools., • Strong organisational skills with the ability to prioritise multiple tasks effectively. This role is ideal for motivated individuals eager to advance their career in IT support while delivering outstanding service across diverse technological environments.

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  • Technical and Compliance Assistant (Food & Beverage Industry)
    Technical and Compliance Assistant (Food & Beverage Industry)
    hace 2 meses
    £29000–£30000 anual
    Jornada completa
    New Malden

    Hours per week: 42.5 (M – F 0830 – 1800 *an hour unpaid break inclusive) Contract: Permanent, Full-time, Subject to 3-month probation Expected Start date: ASAP Reports To: Technical Manager Location: Office-based Overview: We are seeking a detail-oriented and self-motivated Technical Assistant with a solid background in food production to support technical compliance in a store and distribution environment. This role requires experience with food hygiene, HACCP, BRC standards, and a proactive approach to managing technical documentation, specifications, customer complaints, and audits. What does the role of Technical Assistant entail? · Provide technical support to suppliers, customers, and internal commercial teams on-site and during production. · Collate, review, and maintain product specifications, including ingredients, allergens, and nutritional data. · Investigate customer complaints and non-conformances; identify root causes and implement corrective/preventive actions. · Liaise with suppliers for technical documentation (e.g., microbiological reports, allergen and nutrition information). · Conduct and document traceability exercises; maintain accurate product and raw material records. · Support maintenance of the Quality Management System (QMS), including HACCP, Supplier Approval, and BRCGS compliance. · Assist in internal and external audits (BRCGS, FSA, customer). · Conduct internal audits and report non-conformances. · Complete internal training on food safety, hygiene, and compliance. · Act as liaison between suppliers and customers to resolve technical issues effectively. · Provide technical assistance to Commercial, Sales, and Retail Support teams. · Coordinate with external labs for product testing and certification. · Manage product artwork and labeling to meet UK/EU legislation. What qualifications and experience are required for this role? • Previous experience in a similar role, preferably in a meat processing or food manufacturing environment, with knowledge of quality, technical, or production management systems., • Ability to work independently without direct supervision., • Experience with technical documentation, traceability, and complaint resolution., • Strong attention to detail and communication skills., • Degree in Food Science, Food Technology, or related (preferred)., • HACCP Level 3, TACCP & VACCP Level 2, Internal Auditor certified., • Food Safety Level 2 (minimum)., • Familiarity with UK/EU food regulations and labelling standards. The Company: Korea Foods Company is the leader in the supply of Korean food in the UK. A family-run business, established in 1999, Korea Foods Company has over 500 employees working within its Head Office, Logistics Centres, and Retail Stores. We import from key brands in Korea, and distribute to the Asian community, focusing on East Asian consumers. We have also seen substantial growth within the supermarket multiples, securing significant listings with Tesco, Morrisons, Asda, and Costco. We also operate our own retail store network, Seoul Plaza, currently with 21 stores within the estate, with more opening in 2026. Growth has been consistently double-digit, with a sales turnover in excess of £85 million. The company is an incredibly dynamic and fast-paced place to work, with ambiguity and transparency that is often associated with family-run businesses. It is, also, whilst not for the faint-hearted, a rewarding workplace where personal achievements are recognised due to the relatively flat management structure.

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