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- maxlaw professional services ltd
Marketing Manager29 days ago£39000–£40000 yearlyFull-timeIlfordCompany: Maxlaw Professional Services Ltd Location: London, UK Job Type: Full-time About Us: Maxlaw Professional Services Ltd is a leading legal consultancy firm specializing in providing comprehensive legal solutions to our clients. We are committed to excellence and innovation in our services. Job Description: We are seeking a dynamic and experienced Marketing Manager to join our team. The ideal candidate will be responsible for developing and implementing marketing strategies to promote our services, enhance our brand presence, and drive business growth. Key Responsibilities: • Develop and execute marketing plans and campaigns. • Manage digital marketing efforts, including SEO, SEM, social media, and email marketing. • Conduct market research to identify trends and opportunities. • Collaborate with the sales team to align marketing strategies with business goals. • Monitor and analyze marketing performance metrics. • Manage the marketing budget and ensure cost-effective strategies. • Oversee the creation of marketing materials and content. Requirements: • Bachelor’s degree in Marketing, Business, or a related field. • Minimum of 2 years of experience in a marketing role. • Proven track record of successful marketing campaigns. • Strong understanding of digital marketing tools and techniques. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Eligible for Skilled Worker Visa sponsorship. Benefits: • Competitive salary and performance-based bonuses. • Comprehensive health and wellness benefits. • Opportunities for professional development and career advancement. • Supportive and collaborative work environment.
Easy apply - Sathguru Ltd
Customer Service Manager29 days ago£32000–£39400 yearlyFull-timeSeven Kings, IlfordTeam Leadership: Leading and managing a team of customer service representatives by providing guidance, support, and feedback. This includes setting performance goals, conducting performance reviews, and fostering a positive work environment. Training and Development: Ensuring the team is well-trained in customer service best practices, product knowledge, and company policies. This involves organizing training sessions, coaching team members, and identifying areas for skill improvement. Customer Interaction Management: Handling escalated customer inquiries and complaints, ensuring they are resolved promptly and satisfactorily. This includes communicating with customers through various channels such as phone, email, and live chat. Performance Monitoring: Monitoring and analyzing the performance of the customer service team using key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Process Improvement: Identifying areas where customer service processes can be improved to enhance efficiency and customer satisfaction. This can involve implementing new tools, updating procedures, and streamlining workflows. Reporting: Preparing and presenting regular reports on team performance, customer feedback, and service metrics to senior management. This also includes making recommendations for improvements based on data analysis. Collaborative Work: Collaborating with other departments such as sales, marketing, and product development to ensure a unified approach to customer satisfaction and to convey customer feedback for product and service improvements. Resource Management: Managing customer service resources, including staffing levels, scheduling, and allocating tasks to ensure optimal team performance.
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