Operations Administrator
16 days ago
Burntwood
Immediate Start, Full-time, Temporary, Operations Administrator, Burntwood, 35 hours p/w, £12.47 p/h Your new company Hays are pleased to be working with this reputable and long-established charity that makes a real impact on peoples' lives. Your new role • Attend and actively contribute to internal stakeholder meetings., • Ensure all tasks are completed in accordance with data confidentiality requirements and GDPR compliance., • Identify potential non‑compliance issues within established processes and escalate them to the Exam and Results Services Managers., • Resolve service tickets proactively and efficiently, meeting agreed KPIs., • Highlight and escalate any significant issues or incidents to the Exam and Results Services Managers., • Assist in resolving major issues and incidents as needed., • Identify emerging trends and support their investigation and reporting., • Take ownership of proactive and effective problem‑solving., • Collaborate with coordinators and managers to complete root cause analysis for incidents and significant issues., • Work in line with exam and results service SLAs and KPIs., • Support the Fulfilment and Operational Delivery teams in maintaining effective control of exam and results services to achieve key internal and external KPIs and ensure stakeholder satisfaction., • Contribute to internal and external audits when required., • Provide support with incident management within the Fulfilment and Operational Delivery team. What you'll need to succeed • Process exams and results to KPI, with a high attention to detail., • Regular communication with stakeholders to exchange relevant information and activity updates., • Consistent achievement of KPIs and SLAs., • Sustained reduction in exam service data flow errors, with minimal incidents in relation to data flows., • Ensure accurate and on-time results through data flows. What you'll get in return You will be joining a great organisation that has a real impact on lives. There is a friendly team culture and parking on-site. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4768263