Job Summary: We are seeking a friendly, professional, and well-organized Hotel Receptionist to join the front desk team in one of our client hotels. As the first point of contact for guests, you will play a crucial role in delivering excellent customer service and ensuring a smooth check-in and check-out experience. The ideal candidate is personable, efficient, and thrives in a fast-paced hospitality environment. Requirements: High school diploma or equivalent; additional hospitality training is a plus. Previous experience in customer service or as a receptionist preferred. Proficiency in hotel management software (e.g., Opera, Muse, PMS, ONQ, Emma) is a plus. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional under pressure. Flexibility to work various shifts, including evenings, weekends, and holidays. Working Conditions: Front desk shifts may involve standing for extended periods (7-3.30 and 2.30-11) Work hours may vary depending on hotel needs (shift-based, including weekends and holidays). Uniform or dress code adherence required. Pay: £12.71 per hour Expected hours: 20 – 40 per week
Administrative Support • Managing calendars and schedules, • Organizing meetings and appointments, • Preparing documents, reports, and presentations, • Handling correspondence (emails, letters, calls), • Screening phone calls and messages, • Responding to emails on behalf of the employer, • Coordinating with clients, staff, and vendors, • Acting as a point of contact, • Booking flights, hotels, and transportation, • Preparing travel itineraries, • Organizing business events or personal functions, • Managing reservations and logistics
Diary & Inbox Management: Screening calls, monitoring inboxes, and prioritizing complex meeting schedules. Travel Logistics: Arranging itineraries, transport, and accommodation, often including international travel. Meeting Support: Organizing meeting rooms, preparing presentations, taking minutes, and tracking action items. Administration: Filing, managing databases, compiling expenses, and acting as the first point of contact for clients and staff. Private/Lifestyle Support: (Common for Private PAs) Booking restaurants, running errands, or managing household staff and personal appointments. Handling and responding to all correspondence including phone calls, emails and letters Scheduling appointments and organising diary entries Setting reminders for meetings, appointments and other important tasks Making travel and hotel arrangements Planning conferences, workshops, seminars and other events Taking notes at meetings, preparing the minutes and subsequently distributing to all participants Liaising with other members of staff and external parties such as clients and press Preparing expense reports and maintaining a filing system
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