Service Delivery Lead
1 day ago
Accrington
Position: Service Delivery Lead. Location: Wolstenholme Funeral Directors, Accrington Job Type: Full-time, 38.33 Hours per week. Salary: £28,505 per annum We're looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead. You will oversee the end-to-end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect. As a key member of our operational team, you will support colleagues, coordinate logistics, and ensure excellence in every aspect of our service. Why This Role Matters At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You'll manage a team dedicated to this sensitive and essential work, ensuring seamless operations. Key Responsibilities: • Coordinate the safe and respectful transfer of the deceased into our care from their place of death., • Oversee their care within the care centre, including preparation, dressing, or embalming based on family requests., • Facilitate movement to the chapel of rest for viewing when requested by bereaved families., • Lead the team in ceremonial duties on the day of the funeral, including the careful and dignified handling of the deceased during their final journey., • Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs., • Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve., • Ensure vehicles and resources are managed effectively for seamless operations., • The ability to provide care and sensitivity to families while upholding the dignity of the deceased., • Experience in resource planning, fleet management, or similar operational roles is an advantage., • Strong multitasking skills and the ability to manage priorities effectively., • Holds a Full UK Driving Licence (Essential), • Willing to work flexibly, including weekends and on-call duties as required What We Offer, • A meaningful role supporting families when they need it most, • Full training provided., • Uniform and all necessary equipment provided, • 30 - 33 days annual leave, inclusive of bank holidays, • Our Crematoria and Memorials Group, managing 45 crematoria nationwide, • Dignity Funeral Plans, giving people peace of mind by allowing them to plan ahead JBRP1_UKTJ