Head Waiter & Waitresses Required
2 months ago
Uxbridge
We are seeking enthusiastic, friendly, and professional Waiters and Waitresses to join the team at Tamara Lounge. You will be responsible for delivering outstanding customer service, ensuring every guest enjoys a memorable dining experience from the moment they arrive until they leave. As a valued member of our front-of-house team, you will represent the Tamara Lounge brand by providing attentive service, maintaining high standards, and working efficiently in a fast-paced environment. Key Responsibilities: • Welcome guests in a warm and professional manner., • Present menus and confidently explain food, drinks, and specials., • Take accurate food and beverage orders using our EPOS system., • Serve food and drinks promptly and professionally., • Check back with guests throughout their meal to ensure satisfaction., • Handle guest requests and resolve minor issues professionally, escalating where necessary., • Upsell food, drinks, desserts, cocktails, and shisha where appropriate., • Prepare and maintain tables before, during, and after service., • Ensure all stations remain clean, organized, and fully stocked., • Process bills and payments accurately., • Work closely with the kitchen, bar, and management team to ensure smooth service., • Maintain excellent product knowledge of the menu, allergens, and promotions., • Follow all food hygiene, health & safety, and licensing procedures., • Assist with opening and closing duties., • Support colleagues and contribute to a positive team environment. What We're Looking For: • Previous restaurant or hospitality experience is preferred but not essential., • Excellent communication and interpersonal skills., • A positive attitude with a genuine passion for customer service., • Ability to remain calm under pressure during busy services., • Well-presented with excellent personal hygiene., • Flexible to work evenings, weekends, and bank holidays., • Reliable, punctual, and hardworking., • Ability to work both independently and as part of a team. Skills Required: • Customer service, • Communication, • Teamwork, • Time management, • Organisation, • Attention to detail, • Problem-solving, • Sales and upselling, • Multitasking What We Offer: • Competitive hourly pay plus tips., • Staff meals during shifts., • Employee discounts., • Career development opportunities., • Ongoing training., • A fun, supportive, and professional working environment. Our Expectations: At Tamara Lounge, every guest should leave feeling that they have received exceptional food, drinks, and service. We expect every member of our team to: • Treat every guest with warmth, respect, and professionalism., • Take pride in their appearance and work., • Be proactive rather than waiting to be asked., • Support teammates during busy periods., • Maintain the highest standards of cleanliness and service., • Represent the Tamara Lounge brand with professionalism at all times.
