IT Support Engineer
15 days ago
£18000–£23000 yearly
Full-time
Farnborough
Position: IT Customer Support Engineer
Location: Farnborough, Hampshire GU14 6JD
Hours: Full Time
Salary: £18,000 – £23,000 DOE
IT Customer Support | Farnborough, Hampshire | | Full Time - 8:30 am to 5pm Mon-Fri | £18,000 – £23,000 DOE
We are a family-run business that offer the widest range of time and attendance products that enable our clients to improve their business through the effective management of their workforce.
During our 100-year history we have provided many thousands of satisfied customers with expert advice and market leading Time & Attendance systems, products and door access control solutions, whilst upholding our family business values.
We are proud holders of the “Investors in People” GOLD Award and through ongoing training and development our staff are focused on delivering the highest levels of customer service and living up to the company motto of “Making Time For You”. We are also ISO 27001:2022 registered.
This position is an office-based role working from the Farnborough Office with the opportunity to work Hybrid from home as training develops.
Are you the right person for the job?
Excellent telephone manner
IT Skills – Confident in the use of computers
Logical problem-solving skills
Clearly spoken and written English
A responsible and positive attitude
Ability to prioritise work
Good at planning ahead
Remaining calm under pressure
Word processing and spreadsheet skills
Microsoft Windows knowledge
Time management skills
Accurate record keeping
Good Team Player What will your role look like?
Working in the IT support helpdesk as part of a team, providing excellent customer service support to their customers
Installation and setup of software on servers + PC’s
Training customers on the use of our Cloud and Windows software while using remote desktop tools, assisting with set up and resolving software questions or issues
Self managing individual responsibilities.
Answering telephone calls and web chats from customers in an excellent and professional business manner
Using the database to search for customer’s information and history
Assisting customers with software installation and setup via remote desktop tools What to expect in return
They are located next to North Camp Railway Station, with good access to GWR lines to Reading and Guildford
The office is located off the A331 with access to M3 and A3
The opportunity to extend the role, and develop into inter-IT management, server management and supervisory roles
They offer a pension scheme
Other benefits to be discussed at the interview If your CV is successful, you will be contacted for a telephone interview, and then face to face interview at the Farnborough office.
