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Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

As a Waiter/Waitress at The Truro, you are the face of our restaurant. Your role is to create a welcoming, efficient, and enjoyable dining experience for every guest, from the moment they arrive to the moment they leave. Key Responsibilities: • Greet customers warmly and guide them through their dining experience, • Take accurate orders and communicate clearly with the kitchen team, • Serve food and drinks promptly and professionally, • Be knowledgeable about our menu, ingredients, and allergens to assist guests, • Handle customer queries or concerns with patience and positivity, • Maintain cleanliness and organisation of the dining area, • Process payments accurately using our till system, • Work as part of a close-knit team to ensure smooth service, especially during busy periods What We Expect from You: • A friendly, confident, and respectful attitude at all times, • Excellent communication and customer service skills, • Ability to stay calm and focused under pressure, • Good attention to detail and personal presentation, • Punctuality, reliability, and a strong work ethic, • Willingness to learn about our Indo-African concept and menu, • Previous experience is a plus, but a great attitude and willingness to learn are more important.

Job Title: Bus Driver About the Role We are seeking a reliable and safety-focused Bus Driver to join our team. In this role, you will be responsible for transporting passengers safely, following assigned routes and schedules, and providing excellent customer service. The ideal candidate will be punctual, responsible, and comfortable operating large vehicles. Key Responsibilities • Safely operate a bus along assigned routes and schedules, • Pick up and drop off passengers at designated stops, • Provide friendly and professional customer service, • Maintain a clean and presentable bus interior, • Perform basic pre-trip and post-trip vehicle inspections, • Report mechanical issues or safety concerns promptly, • Follow all traffic laws and company policies, • Keep accurate records of mileage, incidents, and passenger counts (if required) Requirements • Valid commercial driver’s license (CPC) with appropriate endorsements (e.g., Passenger endorsement), • Clean driving record, • Previous bus or large-vehicle driving experience preferred, • Strong communication and customer service skills, • Ability to remain calm and professional in various situations, • Ability to pass background checks and drug/alcohol screenings, • Reliable, punctual, and safety-oriented Working Conditions • Fixed or flexible schedules (depending on company needs), • May include early mornings, evenings, weekends, or holidays, • Indoor/outdoor work environment with varying weather conditions

You will be responsible for taking customer orders, serving food and beverages, and ensuring customers have an enjoyable dining experience. The role requires excellent communication skills, a positive attitude, and a strong focus on customer service. You must be able to work in a fast-paced environment and maintain a professional demeanor at all times. Key Responsibilities: Skills and Qualifications: Education and Experience: • High school diploma or equivalent (preferred but not always required)., • Previous experience in a similar role is a plus but not essential., • Bar experience will be a plus. Work Environment:

Employer: M&N Brothers Ltd 📌 Work Location: 1513–1515 London Road, Norbury, London, SW16 4AE 🕒 Employment Type: Full-Time, Permanent ⏰ Working Hours: Monday to Friday, 9:00 AM – 5:00 PM (40 hours per week) 💷 Salary: £42,000 per annum M&N Brothers Ltd is a well-established property management and business services company operating across London. We specialise in property operations, financial planning, and strategic project development. As part of our expansion, we are looking for a highly skilled Business and Financial Project Management Professional to support our executive operations and lead high-value business initiatives. Role Overview The successful candidate will manage complex business and financial projects, monitor organisational performance, and provide strategic support to senior management. This role combines financial expertise, project leadership, and operational analysis to drive company growth. Key Duties & Responsibilities • Lead business and financial projects from planning through to completion., • Conduct financial analysis, risk assessments, and performance evaluations to support decision-making., • Prepare business cases, project plans, feasibility studies, and financial forecasts., • Develop and monitor budgets, financial models, KPIs, and operational reports., • Coordinate with internal teams, clients, external partners, and stakeholders to deliver project objectives., • Identify operational inefficiencies and implement process improvements., • Ensure compliance with UK financial regulations, reporting standards, and internal policies., • Prepare high-quality project documentation, presentations, and executive reports., • Support long-term business planning, investment analysis, and portfolio management., • Contribute to strategic initiatives that improve company growth and operational performance. Required Skills, Experience & Qualifications • Bachelor’s degree (or equivalent) in Business, Finance, Project Management, Economics, or related field., • Minimum 3 years’ experience in business project management, financial management, or strategic planning., • Proven ability to manage complex projects and meet deadlines., • Strong analytical skills with expertise in financial analysis, budgeting, and forecasting., • Excellent communication, presentation, and stakeholder management skills., • Advanced knowledge of MS Office, especially Excel and PowerPoint., • Ability to work independently, manage workloads efficiently, and deliver accurate results. Why Work With Us • Highly competitive salary, • Professional and supportive work culture, • Opportunities for long-term career growth, • Structured working hours and a stable employment environment

Front of House Team Member Location: Sanderstead, South Croydon Hours: 5 or more days per week Overtime: Available About the Role We’re looking for a friendly, bubbly, and reliable Front of House Team Member / Manager to join our team! You’ll be the face of our business, welcoming guests, taking orders, and ensuring every customer leaves with a smile. In this role, you’ll also take charge of daily operations, including stock control, opening and closing duties, and helping to maintain smooth, efficient service throughout the day. Key Responsibilities Provide exceptional customer service with a positive, can-do attitude Take food and drink orders accurately and efficiently Supervise and support the Front of House team during service Manage stock levels, deliveries, and inventory checks Handle cashing up, opening, and closing procedures Ensure cleanliness, presentation, and safety standards are always met Work closely with the kitchen and management team to deliver a seamless experience About You Friendly, bubbly, and approachable personality Strong communication and teamwork skills Reliable and punctual with a strong work ethic Confident handling busy periods and leading by example Must be available 5 days per week Perks & Benefits Competitive hourly pay Free food on shift Overtime available Supportive and fun team environment Opportunity to grow and develop within the business

Job Title: Front of House Event Manager (Part-Time / Ad Hoc) Location: London, UK Contract Type: Part-Time / Ad Hoc Basis Salary: Competitive hourly rate (DOE) About the Role We are seeking an experienced Front of House Event Manager to join our dynamic events team on a part-time, ad hoc basis. The ideal candidate will have a proven track record of delivering exceptional service within banqueting and conference environments, with the confidence to lead a team and ensure seamless event execution. Key Responsibilities • Lead and manage a front of house team of six or more staff during events, ensuring smooth operation and excellent guest service., • Oversee the setup, delivery, and breakdown of banqueting, conference, and corporate events., • Liaise with clients, kitchen teams, and event coordinators to ensure all event details are delivered to the highest standard., • Conduct pre-event briefings and delegate tasks effectively to team members., • Maintain high standards of presentation, hygiene, and professionalism at all times., • Troubleshoot and resolve any issues promptly to ensure a flawless guest experience., • Ensure compliance with health and safety and food hygiene regulations. Requirements • Minimum two years’ experience in a similar Front of House or Event Management role., • Strong leadership and team management skills, with experience supervising six or more staff., • Demonstrable experience in banqueting, conferences, and corporate events., • Excellent communication and organisational skills., • Professional, calm under pressure, and guest-focused., • Flexibility to work evenings, weekends, and irregular hours on an ad hoc basis., • Right to work in the UK. Desirable • Experience in high-end venues, hotels, or corporate hospitality., • Personal licence or first aid certification (advantageous but not essential). How to Apply Please send your CV and a short cover note detailing your relevant experience and availability

Front of House Team Member Location: Sanderstead, South Croydon Hours: 5 days per week Overtime: Available About the Role We’re looking for a friendly, bubbly, and reliable Front of House Team Member / Manager to join our team! You’ll be the face of our business, welcoming guests, taking orders, and ensuring every customer leaves with a smile. In this role, you’ll also take charge of daily operations, including stock control, opening and closing duties, and helping to maintain smooth, efficient service throughout the day. Key Responsibilities Provide exceptional customer service with a positive, can-do attitude Take food and drink orders accurately and efficiently Supervise and support the Front of House team during service Manage stock levels, deliveries, and inventory checks Handle cashing up, opening, and closing procedures Ensure cleanliness, presentation, and safety standards are always met Work closely with the kitchen and management team to deliver a seamless experience About You Friendly, bubbly, and approachable personality Strong communication and teamwork skills Reliable and punctual with a strong work ethic Confident handling busy periods and leading by example Must be available 5 days per week Perks & Benefits Competitive hourly pay Free food on shift Overtime available Supportive and fun team environment Opportunity to grow and develop within the business