E-Commerce Operative
6 hours ago
£26000–£28000 yearly
Full-time
Croydon, London
The E-commerce Operative will be responsible for providing exceptional customer service by optimizing the online buyer experience. You will offer administrative and operational support. Responsibilities Customer Service: Act as primary point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner. Operational: Processing, packaging and shipping orders accurately; Organizing stocks and maintaining inventory; Inspecting products for defects and damages: Take pictures and film packaging process: Examine incoming and outgoing shipments: Organize warehouse space: Receive, unload and place incoming inventory items appropriately: check, verify and fill customer invoices: follow company safety and hygiene rules. Website Online Shop: Create, edit and upload product photography and descriptions to the e-commerce platform and remove discontinued/out-of-stock items in a timely manner. Stock Control: Assist with rolling stock checks, unpack and process daily deliveries, process returns and write-offs, assist with exit strategy for slow moving and discontinued stock, keep storage areas organized and easy to navigate; Inventory update – every week. SKILLS AND REQUIREMENTS: Must have good telephone communication skills. Experience within customer service. Able to work independently with a 'Can do attitude' Ability to resolve customer issues and address complaints. Basic computer literacy particularly Excel and Word, Internet and e-mail. Portuguese / English Speaking is a must.