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E-Commerce Operative - ATLUK

Ventas y Marketing

hace 3 horas4 vistas

The E-commerce Operative will be responsible for providing exceptional customer service by optimizing the online buyer experience. You will offer administrative and operational support.


Responsibilities
Customer Service: Act as primary point of contact for online and mail order customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner.
Operational: Processing, packaging and shipping orders accurately; Organizing stocks and maintaining inventory; Inspecting products for defects and damages: Take pictures and film packaging process: Examine incoming and outgoing shipments: Organize warehouse space: Receive, unload and place incoming inventory items appropriately: check, verify and fill customer invoices: follow company safety and hygiene rules.
Website Online Shop: Create, edit and upload product photography and descriptions to the e-commerce platform and remove discontinued/out-of-stock items in a timely manner.
Stock Control: Assist with rolling stock checks, unpack and process daily deliveries, process returns and write-offs, assist with exit strategy for slow moving and discontinued stock, keep storage areas organized and easy to navigate; Inventory update – every week.


SKILLS AND REQUIREMENTS: Must have good telephone communication skills.
Experience within customer service.
Able to work independently with a 'Can do attitude'
Ability to resolve customer issues and address complaints.
Basic computer literacy particularly Excel and Word, Internet and e-mail.
Portuguese / English Speaking is a must.

  • Experiencia
    Se requiere
  • Jornada
    Completa
  • Horario
    Monday to Friday 9am to 6pm
  • Salario
    26.000 £ – 28.000 £ anual

pin iconCroydon, London

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Asistente de Comercio ElectrónicoLondon

Hospitality/ Retail • 1-10 empleados

En JOB TODAY desde mayo, 2022

Companies group located in London

José M. avatar icon
José M.Activo hace 2 horas
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