Client Account Manager
hace 4 días
Harlow
Client Account Manager – Fire & Security / Fire Doors 📍 Essex- Harlow 🕒 Full-time | Permanent Pertemps is recruiting on behalf of a well-established fire and security contractor specialising in fire door installation and passive fire protection. Due to continued growth, they are seeking an experienced Client Account Manager to manage key client relationships across multiple live and upcoming contracts. The Role The Client Account Manager will act as the primary liaison between clients and internal delivery teams, ensuring works are delivered in line with contractual requirements, compliance standards, and client expectations. This is a client-facing role suited to someone with experience in a compliance-driven construction or fire safety environment. Key Responsibilities • Serve as the main point of contact for clients across multiple fire door and passive fire protection projects, • Build and maintain strong, long-term client relationships, • Attend client meetings, framework reviews, progress updates, and pre-start meetings, • Monitor contract performance against KPIs, SLAs, and agreed programmes, • Coordinate with operations, compliance, and commercial teams to ensure smooth delivery, • Relay client feedback internally and escalate risks or issues where necessary, • Identify opportunities to improve service delivery or expand works within existing accounts, • Produce basic account reports, progress updates, and client communications, • Background in fire doors, passive fire protection, fire & security, or construction, • Strong client-facing, communication, and relationship-building skills, • Comfortable managing multiple accounts and priorities, • Organised, professional, and commercially aware Package & Benefits • £35,000 – £41,000 per annum (depending on experience), • Hybrid working is available once fully trained, • Structured onboarding and training period, • Company benefits package (details provided upon offer)
