Stevenage
About the Role: As a CBRE FOH / Receptionist, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building and work with clients, vendors, and contractors to ensure that facility tasks and work orders are complete. What You’ll Do: • First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols., • Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups., • Arrange and confirm recreational, dining, and business activities on behalf of the requestor., • Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding., • Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner., • Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies., • Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building., • Acknowledge all client inquiries and collect work orders, • Monitor activities that happen outside the building, such as proper waste disposal and recycling., • Work with landlords, tenants, and service providers to make sure they implement and recognize all procedures, policies, and reporting formats., • Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager., • Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. What You’ll Need: • A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred, • Ability to follow basic work routines and standards in the application of work., • Communication skills to exchange straightforward information., • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc., • Strong organizational skills with an inquisitive mindset.
