London
Morena is an all-day dining restaurant inspired by the flavours of Latin America, located in the heart of Belgravia, London. We're looking for a passionate and experienced Floor Supervisor to join our team. If you thrive in a fast-paced hospitality environment, lead by example, and are passionate about delivering exceptional guest experiences, we'd love to hear from you. As a Floor Supervisor, you will be responsible for ensuring smooth day-to-day operations across the restaurant floor while leading and supporting the front-of-house team. You'll be a hands-on leader, maintaining high service standards, motivating the team, and ensuring every guest leaves with an outstanding experience. About You • Previous experience as a Floor Supervisor or senior front-of-house team member in a busy restaurant., • Confident leading a team during service and supporting managers with daily operations., • Passionate about delivering exceptional customer service., • Excellent knowledge of food, drinks and restaurant service standards., • Ability to multitask and remain calm under pressure., • Lead by example with a positive, proactive attitude., • Train, coach and motivate team members throughout each shift., • Ensure service runs efficiently while maintaining Morena's high standards., • Handle guest feedback professionally and resolve issues confidently., • Ensure tables are served, cleared and reset to an exceptional standard., • Oversee waiter stations and ensure they remain fully stocked throughout service., • Maintain excellent cleanliness, organisation and presentation across the restaurant., • Monitor opening and closing procedures., • Excellent communication and leadership skills.