i way solutions

1 active job

• 

  Customer Care Executive

  2 months ago

  $500 monthly

  Full-time

  Sector 34A, Chandigarh

  Responsibilities: 1. Respond to Customer Queries: Handle incoming calls, emails, or chats. Provide accurate information about products or services. 2. Issue Resolution: Log and track customer complaints. Troubleshoot problems and ensure resolution in a timely manner. 3. Maintain Customer Records: Update customer information in CRM systems. Document interactions and feedback. 4. Escalation Handling: Escalate unresolved issues to higher departments when necessary. 5. Follow-Up: Conduct follow-up to ensure customer satisfaction. Confirm issue resolution. 6. Feedback Collection: Gather and relay customer feedback for product or service improvement. 7. Adherence to Policies: Follow company protocols and service quality standards.

  No experience

  Easy apply

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