Responsibilities:
Handle incoming calls, emails, or chats.
Provide accurate information about products or services.
Log and track customer complaints.
Troubleshoot problems and ensure resolution in a timely manner.
Update customer information in CRM systems.
Document interactions and feedback.
Escalate unresolved issues to higher departments when necessary.
Conduct follow-up to ensure customer satisfaction.
Confirm issue resolution.
Gather and relay customer feedback for product or service improvement.
Follow company protocols and service quality standards.
- Respond to Customer Queries:
Handle incoming calls, emails, or chats.
Provide accurate information about products or services.
- Issue Resolution:
Log and track customer complaints.
Troubleshoot problems and ensure resolution in a timely manner.
- Maintain Customer Records:
Update customer information in CRM systems.
Document interactions and feedback.
- Escalation Handling:
Escalate unresolved issues to higher departments when necessary.
- Follow-Up:
Conduct follow-up to ensure customer satisfaction.
Confirm issue resolution.
- Feedback Collection:
Gather and relay customer feedback for product or service improvement.
- Adherence to Policies:
Follow company protocols and service quality standards.
- Experiencia
- No se requiere
- Idiomas
- Inglés – Avanzado
- Jornada
- Completa
- Salario
- 500 $ mensual
Sector 34A, 160022, Chandigarh
Gerente de Atención al ClienteChandigarh
Call center • Más de 250 empleados
En JOB TODAY desde abril, 2025
Hiring for call center and international BPO
bhawna sharmaActivo hace 29 días
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