- Customer Interaction:
*Respond to rider or driver queries.
*Assist with booking issues, billing disputes, app usage, or ride safety concerns. - Issue Resolution:
*Handle complaints regarding cancellations, incorrect fares, rude drivers, or technical glitches.
*Coordinate with relevant departments (driver ops, tech support, etc.) to resolve problems. - Service Recovery:
*Offer refunds, credits, or discount coupons when applicable.
*Follow escalation protocols for serious issues (e.g., harassment or accidents). - Data Handling:
*Maintain CRM records.
*Generate daily/weekly reports on issue types or resolution time. - Product Knowledge:
*Stay updated on Ola’s services, policies, promotions, and new features.
- Experience
- Not required
- Languages
- Hindi – Expert
Panjabi – Intermediate
English – Beginner
- Employment
- Full-time
- Starting time
- Immediate start!
Chandigarh International Airport, Chandigarh
Customer AssistantChandigarh
Customer assistance • More than 250 Employees
Hiring on JOB TODAY since June, 2025
One of the world’s largest ride‑hailing platforms, operating across 250+ Indian cities and internationally (until its withdrawal in 2024 from Australia, New Zealand, and the UK).
Sukhdev SinghActive 2 days ago
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