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• Hudson Yards Hotel

  

  Front Desk Agent

  2 months ago

  $20–$25 hourly

  Full-time

  Manhattan, New York

  We are seeking a friendly, professional, and service-oriented Front Desk Agent / Hotel Assistant to join our team. This role is at the heart of our guest experience, combining traditional front desk duties with broader support across hotel operations. The ideal candidate is adaptable, resourceful, and eager to create memorable stays for every guest. Key Responsibilities: Warmly welcome and check in/check out guests efficiently and accurately. Handle guest inquiries, requests, and complaints promptly and with a focus on guest satisfaction. Provide local knowledge and recommendations to enhance the guest experience. Manage reservations, cancellations, and modifications via phone, email, and online booking systems. Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations. Communicate effectively with guests before, during, and after their stay. Assist with daily reports, billing, and payment processing. Maintain accurate guest records and ensure compliance with hotel policies and procedures. Support management with clerical tasks, inventory checks, and other operational duties as needed. Proactively identify opportunities to improve guest satisfaction and operational efficiency. Be a team player, ready to adapt and assist across departments to ensure seamless guest experiences.

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• Guthrie

  

  Patient Service Specialist-Orthopedics-Full Time

  18 days ago

  New York

  Position Summary: The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned. The pay ranges from $17.00-$23.49 per hour

• Talent

  

  Account Manager

  16 days ago

  New York

  Talent International is partnering with a rapidly growing healthcare SaaS company that’s looking for their next Account Manager to strengthen client relationships and drive expansion. Location: Hybrid in NYC (3 days onsite / 2 remote) Compensation: $100K base + $140K OTE Responsibilities • Grow and expand relationships within an existing customer base, • Identify upsell and cross-sell opportunities to drive revenue, • Ensure clients continue to see strong value in the platform, • Deliver exceptional customer experiences through trusted partnerships, • Lead discovery and demo calls Qualifications • 2+ years in a client-facing sales or account management role, • Strong communication and presentation skills, • Proven success in revenue growth through retention and upsells, • Experience selling into complex or non-technical customer environments (healthcare tech a plus), • Experience delivering product demos or presenting solutions to clients Interested? Reach out to or apply directly!

• ProKatchers LLC

  

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• VSEEN

  

  Digital Print Project Manager/Customer Service

  18 days ago

  New York

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• ProKatchers LLC

  

  Call Center Representative

  16 days ago

  New York

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• Swish Breaks

  

  Customer Experience Operations Manager

  4 days ago

  New York

  Customer Experience Operations Manager Location: New York, NY (On-site) Department: Customer Experience / Operations / Product Reports To: COO / Head of Operations Company Description Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sports enthusiasts. With 80+ employees and over 90,000 orders fulfilled each month, we’re redefining the sports collectibles experience through live-streamed entertainment, world-class ops, and an incredible customer community. As we scale, we are investing heavily into the customer experience side of the business — developing better systems, tighter feedback loops, new tools, and an elite support operation that matches the pace of our growth. Role Description We are seeking a Customer Experience Operations Manager to build, own, and scale Swish Breaks’ customer experience function from the ground up. This is a foundational, highly cross-functional role — you will work closely with Operations, Product, Engineering, and Leadership to design the full end-to-end customer journey across support, issue resolution, product improvement, and overall experience. You will be the first dedicated leader in this function, responsible for building the systems, structure, and processes that enable Swish Breaks to deliver the best customer experience in the live shopping industry. As the function scales, you will also have the opportunity to build and lead a small team (1–2 people initially). This role is on-site in New York, NY. Key Responsibilities Customer Experience Strategy & Ownership • Build the full customer support and success strategy from scratch, • Own the design of end-to-end customer workflows, from ticket handling to escalations, • Create systems and processes that ensure consistently high customer satisfaction, • Work daily with the Operations team to identify root causes of issues and eliminate friction, • Partner closely with Product & Engineering to design tools, features, and improvements based on customer feedback, • Translate customer pain points into actionable insights for senior leadership, • Select and implement support tools, ticketing systems, macros, automations, and reporting frameworks, • Develop internal documentation, knowledge bases, and standard operating procedures, • Personally handle top-tier issues, escalations, and unique customer situations, • Improve issue resolution speed and accuracy through structured processes, • Potential to hire and manage 1–2 customer support specialists as demand grows, • Train, coach, and develop team members to uphold Swish-level service standards Qualifications Required • 3–7+ years of experience in customer success, customer support, or CX operations, • Experience building processes, systems, or CX infrastructure from scratch, • Strong operational mindset with the ability to design scalable workflows, • Excellent written and verbal communication skills, • Empathetic, customer-obsessed, and solutions-oriented, • Experience working cross-functionally with Product, Engineering, and Operations, • Ability to thrive in a fast-paced, ambiguous, rapidly evolving environment, • Experience in e-commerce, live shopping, marketplaces, or high-volume support environments, • Prior experience selecting or implementing CX tools (Zendesk, Gorgias, Intercom, etc.), • Startup or early-stage company experience Compensation Salary range: $70,000 – $110,000, depending on experience. What We Offer • Opportunity to build an entire customer experience function from the ground up, • A dynamic, energetic environment in a rapidly growing sports entertainment company, • Collaboration with senior leadership and cross-functional teams, • Room for future team-building and leadership expansion, • Competitive compensation and growth opportunities, • Competitive benefits offerings

• +MEDRITE Urgent Care

  

  Healthcare Account Manager

  18 days ago

  New York

  Company Description Founded in 2010 in Brooklyn, NY, +MEDRITE is one of the fastest-growing healthcare organizations in the country. We offer a convenient alternative to hectic emergency rooms and long appointments with primary care physicians. Our neighborhood urgent care centers and home service provide expertise in testing and vaccinations, injury, illness, wound care, pediatrics, orthopedics, x-rays, and more. With no need for referrals or appointments, we deliver a first-class experience and personalized doctor-patient relationships, promising efficiency and quality care for people of all ages. Role Description This is a full-time, on-site role for a Healthcare Account Manager based in New York, NY. The Healthcare Account Manager will be responsible for managing and cultivating relationships with clients, ensuring customer satisfaction, and maintaining account management duties. Daily tasks include interacting with clients, utilizing Customer Relationship Management (CRM) systems, driving sales, and providing training to clients as necessary to ensure they are fully informed and satisfied with our services. Qualifications • Customer Satisfaction and Customer Relationship Management (CRM) skills, • Account Management and Sales skills, • Strong training and communication skills, • Excellent interpersonal and relationship-building abilities, • Ability to work on-site and collaborate effectively with team members, • Experience in the healthcare industry is a plus, • Bachelor's degree is preferred