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• Kingbridge Cleaners & Tailors

  

  Customer Service Representative (CSR)

  9 days ago

  $18 hourly

  Full-time

  Downtown Brooklyn, Brooklyn

  We are a high-end dry cleaning and tailoring company dedicated to exceptional garment care and outstanding customer service. We are seeking a friendly, detail-oriented Customer Service Representative to join our team and help deliver a premium experience to our valued clients. Responsibilities: • Greet customers warmly and assist them with dry cleaning orders and tailoring requests, • Accurately check in garments, document special care instructions, and manage tailoring requests, • Respond to customer inquiries via email, text message, and telephone in a professional and timely manner, • Maintain accurate order records using our computer system, • Communicate effectively with the tailoring and production teams to ensure customer expectations are met, • Resolve customer questions or concerns while maintaining our high service standards, • Help maintain a welcoming and organized front-of-house environment Qualifications: • Strong attention to detail and excellent organizational skills, • Comfortable using computers and navigating order management systems, • Excellent communication and customer service skills, • Punctual, reliable, and flexible with scheduling, • Friendly personality with a genuine passion for making customers smile, • Proactive and able to anticipate customer needs, • Ability to work collaboratively in a team environment, • Capable of making quick, thoughtful decisions when needed, • Bilingual (English/Spanish) is a plus What We’re Looking For: Someone who takes pride in delivering exceptional service and understands that every interaction matters. The ideal candidate is professional, positive, detail-oriented, and thrives in a fast-paced environment while maintaining precision and care.

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• Tiffany & Co

  

  Client Success Specialist - Queens, NY

  6 days ago

  New York

  The Client Success Specialist is a pivotal role that is responsible for ensuring an exceptional after-sales service experience, upholding the unparalleled standards of luxury service that define Tiffany & Co. The Client Success Specialist will be the primary point of contact for complex client inquiries, particularly those related to repairs, adjustments, and will play a critical role in maintaining client satisfaction and loyalty. Key Responsibilities: • Client Relationship Management:Cultivate and maintain strong relationships with clients, providing personalized and proactive support. Understand individual client needs and preferences to deliver tailored solutions., • Issue Resolution & Escalation Management:Expertly manage escalated client concerns and delicate situations with grace and professionalism, particularly those involving unhappy clients and items undergoing repair. Transform potentially negative experiences into positive outcomes through effective communication, problem-solving, empathy and de-escalation tactics., • Client Expectation Management:Clearly communicate timelines, processes, and potential outcomes to clients, setting realistic expectations and ensuring transparency throughout the service journey., • The three core aspects that the Client Success Specialist is responsible for are creating both online and letter detailed estimates ensuring all technical information is accurate and all aspects of the clients request are met, taking client calls in a timely manner to maintain service level requirements and responding to client emails thoroughly, efficiently and timely to maintain service level requirements., • Product Knowledge & Development:Maintain an in-depth understanding of Tiffany & Co. products, materials, and services, including new developments and service offerings. Continuously update knowledge to accurately advise and assist clients., • Feedback Integration:Actively solicit and analyze client feedback to identify recurring issues, suggest improvements to service delivery, and contribute to the continuous enhancement of client experience., • Collaboration:Work collaboratively with cross-functional teams, including repair services, sales, and logistics, to ensure seamless communication and efficient resolution of client requests., • High school diploma or equivalent, • Minimum 2 years business experience with strong operational background, • Proven experience working within a luxury environment, demonstrating an understanding of discerning client expectations and service standards., • Exceptional written and verbal communication skills, with a proven ability to craft clear, concise, and professional business correspondence., • A strong passion for helping others succeed and a natural inclination towards empathetic problem-solving., • Demonstrated ability to manage client expectations effectively and navigate challenging client interactions with composure., • Strong analytical thinking skills, capable of dissecting complex issues and devising effective solutions., • Ability to adapt quickly to product developments and service enhancements., • Experience in client care, client service, or client success role within the jewelry or luxury retail sector., • Familiarity with repair processes and after-sales service in a luxury context., • Experience working in client facing technical, or luxury retail environment.

• Inizio Engage

  

  Associate Specialty Account Manager

  2 days ago

  New York

  On behalf of our client, Halozyme, Inizio Engage is seeking a highly motivated and talented professional to join their team. At Halozyme, we are reinventing the patient experience and building the future of drug delivery. We are passionate about the important work we do and constantly strive to do more. We embrace transformation and work hard to innovate for the future. We do this together, as One Team – we rise by lifting others up and believe in the power of working together for the collective win. That’s why we need you—to help us make a significant impact by taking on increasingly complex challenges, leaping beyond the status quo, advancing our mission and making our One Team culture thrive. Join us as an Associate Specialty Account Manager and you’ll be part of a culture that welcomes diversity, thinks differently to solve problems, works collaboratively as one team, and delivers meaningful innovations that impact people’s lives. How you will make an impact As an Associate Specialty Account Manager, you will support the execution of the approved brand strategy through an overlay or developmental assignment. You may partner with a (Sr.) Specialty Account Manager or Executive Business Manager in high-volume territories, or independently manage emerging markets and pilot opportunities. You will build foundational specialty knowledge across Urology, Endocrinology, and/or Primary Care while developing strong selling capabilities and delivering compliant, high-quality customer engagement. You will be responsible for driving demand through targeted account planning, effective clinical dialogue, and consistent execution, increasing the prescribing of Halozyme products and sustaining territory performance. In this role, you’ll have the opportunity to: • Deliver company-approved, compliant sales presentations to target prescribers and their office staff, • Utilize company-provided data and segmentation insights to plan and execute productive sales calls, • Educate physicians and nurses on Halozyme product labeling and patient self-injection techniques, • Coordinate and deliver lunch-and-learn programs and speaker programs, • Build and maintain an in-depth knowledge of managed health care plans, state and federal reimbursement policies, and prescription pull-through strategies, • Partner with accounts to ensure appropriate patient access and pull-through strategies, • Collaborate effectively with Commercial Home Office, Medical Affairs, and Key Opinion Leaders, • Exceed quarterly and annual sales goals, • Maintain compliance with all applicable laws, regulations, and company policies To succeed in this role, you’ll need: • Bachelor’s degree required, • Two or more years of pharmaceutical selling experience or related outside sales experience, • Knowledge of managed care and prescription pull-through tactics, • Strong negotiation and communication skills, • Ability to analyze data and apply insights into territory execution, • Demonstrated collaboration skills and change agility, • Ability to effectively manage a large, dynamic geographic territory, • Valid driver’s license and clean driving record, • Ability to travel as necessary or required, which may include overnight and/or weekend travel In return, we offer you: Full and comprehensive benefit program, including an Employee Stock Purchase Program and 401(k) matching Opportunities to grow in a culture that prioritizes learning, development and progression through in-house programs and tuition reimbursement A collaborative, innovative team that works as one to amplify your impact—on your career, the work you do and patients’ lives The most likely base pay range for this position is $79,000 – $110,000 per year. Several factors, such as experience, tenure, skills, and particular business needs, will determine an individual’s exact level of compensation. Base salary is only one element of employee compensation at Halozyme. Total compensation could include bonuses, sales incentives, and equity awards . Halozyme, Inc. is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• VLICH

  

  Hotel General Manager

  9 days ago

  New York

  Company Description VLICH is a prestigious hospitality brand known for exceptional service, world-class amenities, and a commitment to excellence in guest experiences. Headquartered in Queens, NY, VLICH operates posh properties that cater to both leisure and business travelers. Valuing innovation and collaboration, our team is dedicated to setting industry standards. By combining comfort, elegance, and top-tier management, we create memorable and enriching experiences for our guests. At VLICH, the focus is always on delivering unparalleled service in a dynamic and supportive work environment. Role Description We are seeking a full-time Hotel General Manager to oversee the day-to-day operations of our New York, NY property. As an on-site leader, you will ensure the smooth and efficient management of hotel operations, driving customer satisfaction, optimizing revenue, and maintaining high service standards. Your responsibilities will include overseeing all departments, managing budgets and costs, ensuring compliance with regulatory standards, training and motivating staff, enhancing the guest experience, and representing the hotel in the local community. Qualifications • Experience in General Management and Business Management to lead hotel operations and implement strategic goals effectively., • Expertise in Customer Service to ensure an exceptional guest experience and handle customer inquiries or concerns effectively., • Strong Budgeting and financial management skills to oversee hotel revenue and cost controls., • Knowledge of Food & Beverage operations and hospitality best practices to maintain a high standard of service and quality., • Excellent leadership, communication, and problem-solving abilities., • Ability to work in a dynamic, fast-paced environment while maintaining a customer-focused approach., • Previous management experience in the hospitality industry is essential; bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Core Work Activities: Assisting the Operational and Financial Management of the Property: • Verifies that all brand standards are being maintained in each area of the property., • Verifies that all team members meet or exceed all brand requirements., • Manages the operation of the ALL PROPERTY departments., • Verifies that a viable key control program is in place., • Maintains current licenses and permits as prescribed by local, state and federal agencies., • Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures, • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement., • Complies with all corporate accounting procedures., • Performs required annual Quality audit. Supporting the Management and Development of Departmental Teams: • Stays readily available/approachable for all employees., • Extends professionalism and courtesy to employees at all times., • Leads by example demonstrating self-confidence, energy and enthusiasm., • Assists/teaches team managers scheduling (using Scheduling Tool that you recommend) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations., • Sets clear performance expectations with the Owner., • Assists team supervisors with constructive coaching and counseling., • Solicits feedback for continuous improvement. Managing the Guest Experience: • Extends professionalism and courtesy to guests at all times., • Motivates and encourages staff to solve guest and employee related concerns., • Provides excellent customer service by being readily available/approachable for all guests., • Takes proactive approaches when dealing with guest concerns., • Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities: • Verifies that orientations for new team members are thorough and completed in a timely fashion., • Takes proactive approaches when dealing with employee concerns., • Verifies that property hiring practices and strives for a culturally diverse work place. Performs other duties as assigned and needed.

• North Bridge Staffing Group

  

  Account Manager

  25 days ago

  New York

  Account Manager – Marketing Location: New York, NY Schedule: On-site Department: Marketing We are seeking a driven, strategic, and detail-oriented Account Manager to join our Marketing team. This is an exciting opportunity for someone who thrives in fast-paced environments and wants to play a central role in delivering high-impact, integrated marketing initiatives. As an Account Executive, you will serve as a key liaison across teams—managing campaigns, aligning stakeholders, and helping execute programs spanning social media, web, and video content. You will collaborate with internal partners, agency teams, and external vendors to ensure all deliverables meet brand standards, are completed on time, and support broader business objectives. What You’ll Do • Serve as the primary point of contact for internal stakeholders, agency partners, and external creative collaborators., • Manage timelines, approvals, expectations, and deliverables across multiple teams and vendors., • Oversee the end-to-end execution of social media campaigns and video content, ensuring projects remain on-brand and on schedule., • Update and manage website content through WordPress, including layout adjustments and content publishing., • Identify potential roadblocks early and proactively problem-solve to keep projects moving efficiently., • Maintain organized systems to track assets, feedback, project status, and final deliverables. What We’re Looking For • 3–5 years of experience supporting or managing accounts, ideally with Fortune 500 brands or within highly regulated industries (financial services, healthcare, pharma, nonprofit, etc.)., • Strong understanding of social media, digital marketing, and video production workflows., • Experience with WordPress or comparable CMS platforms., • Excellent verbal and written communication skills with the ability to manage cross-functional stakeholders., • Highly organized, detail-oriented, and comfortable managing multiple projects simultaneously., • Familiarity with project management tools (Airtable preferred)., • Understanding of compliance processes or legal review workflows is a plus. Why This Role • Work closely with high-performing marketing, creative, and operational teams., • Gain hands-on experience managing end-to-end marketing initiatives for high-profile brands., • Build cross-functional relationships and strengthen your strategic and operational marketing skills., • Contribute to impactful work across digital, social, and multimedia channels.

• The Goat Agency

  

  Account Manager

  25 days ago

  New York

  Job Title: Account Manager Location: New York City Compensation: $80,000 - $90,000 Working model: Hybrid (New York office + home working) About The Goat Agency Goat is part of GroupM, the world’s leading media investment company. Since 2015, we've been pioneers in influencer marketing, helping brands leverage the power of social to achieve real, measurable results. Today, we stand as the global leader in the space, delivering award-winning campaigns across 70+ countries. As part of our team, you'll collaborate with 500+ social natives worldwide, driving cutting-edge influencer campaigns for some of the most exciting brands. Whether it’s short-term activations or long-term ambassador programs, we treat influencer marketing as a full-funnel channel that drives awareness, engagement, and conversions. Our data-driven approach is built on insights from tracking over 100,000 influencers and campaign performance. We combine this with expert relationship management, social-first creative strategy, paid media, and advanced tracking, measurement, and optimisation to deliver results that matter. About the Opportunity We’re looking for an experienced client servicer to join our US team as an Account Manager to manage our current and forthcoming key clients. We’re looking for someone with the same commercial appetite as the agency, to contribute value from the offset by developing our accounts in the US. Commercial savvy, ability to persuade, and a focus on profitability are required. The successful candidate will be a compelling and strategic communicator who can work autonomously to drive successes with their clients. This person should also have strong expertise in digital marketing. Particular expertise in influencer and paid social media will be greatly preferred. What You’ll Do • Taking ownership of key accounts and driving consistent upsells and repeat business, • Steering clients towards the best commercial outcomes for both the client and the agency, • Managing day-to-day relationships of your clients in an organized and tactical fashion, • Responding to key client briefs, RFIs and RFPs, • Writing clear and impactful proposals and presenting them to prospects, • Ideation and creative input on our social strategies alongside the rest of the team, • Proactively seeking new business opportunities, • Leading on pitches to high-profile prospects and key clients, • Taking the US team through briefing meetings and brand guidelines, • Attending client and all-agency meetings, • Leading internal and external meetings This Role Is For You If You Have • 3+ years experience working in an agency or brand within client services (ideally in advertising/social/creative), • An excellent understanding of influencer marketing and social media, • Experience leading and developing teams, • Expert verbal and written communication skills Perks Of Joining The Herd • Regular social events and clubs., • $600 WorkWell benefit., • Top-of-the-line MacBook., • Hybrid working and flexible hours., • Medical, dental and vision coverage, plus 401k with company match., • 15 days PTO to start, with additional days for floating holidays, summer fridays, and sick days., • Real opportunities for growth

• Talent

  

  Account Manager

  15 days ago

  New York

  Talent International is partnering with a rapidly growing healthcare SaaS company seeking an Account Manager to strengthen client relationships and drive expansion within their existing customer base. This team has seen strong success and is continuing to grow! Location: Hybrid in NYC (3 days onsite / 2 remote) Compensation: $100K base + uncapped OTE! Responsibilities • Grow and expand relationships within an existing customer base, • Identify upsell and cross-sell opportunities to drive revenue, • Ensure clients continue to see strong value in the platform, • Deliver exceptional customer experiences through trusted partnerships, • Lead discovery and demo calls Qualifications • 2+ years in a client-facing sales or account management role, • Proven success in revenue growth through retention and upsells, • Experience selling into complex or non-technical customer environments (healthcare tech a plus), • Experience in the SaaS space, • Experience delivering product demos or presenting solutions to clients, • Experience selling a subscription model Interested? Reach out to or apply directly!

• Platform Recruitment

  

  Account Manager

  7 days ago

  New York

  Our client is a rapidly growing healthcare technology company building smart, connected devices that automate compliance and monitoring tasks for healthcare facilities. Their cloud-based platform removes the need for manual testing and paperwork by continuously monitoring critical infrastructure, generating regulator-approved reports, and alerting teams when issues arise. The company has scaled quickly, and there is an opportunity to join as an early Account Management hire, playing a meaningful role in revenue growth while helping shape outbound strategy and sales processes in a fast-moving environment. Responsibilities of a Account Manager: • Drive new sales opportunities through high-volume outbound outreach via phone, email, and digital channels, • Build and manage a strong pipeline of qualified prospects through targeted research and lead generation, • Engage prospects using a consultative approach to understand operational pain points and position solutions effectively, • Qualify inbound and outbound leads and prioritise opportunities with the highest conversion potential, • Book and coordinate meetings for the sales team, providing clear and structured handoff notes, • Maintain accurate prospect and activity records within the CRM system, • Collaborate with sales and marketing leadership to refine messaging, test outbound tactics, and contribute to an SDR playbook that can scale with growth Requirements of a Account Manager: • High-volume cold calling or outbound sales experience, • Proven track record of meeting or exceeding quota targets, • Strong verbal and written communication skills with confidence on the phone, • Comfort working in a start-up or early-stage growth environment, • Experience in qualifying leads and supporting closing teams through effective pipeline management, • Ability to work onsite in Manhattan, • Experience using CRM platforms such as HubSpot, • Formal or informal training in cold calling or outbound sales techniques, • Exposure to healthcare, facilities management, or compliance-driven industries is beneficial but not required Benefits of a Account Manager: • Base salary up to $140,000 plus commission, with flexibility depending on experience, • Clear progression and development opportunities within a growing sales organisation, • Comprehensive benefits package including healthcare and vision, • Hands-on role with direct impact on revenue and company growth, • Exposure to a highly engaged and communicative customer base in the healthcare sector If you are interested, please apply or send your resume to .