Bay Ridge, Brooklyn
Job Description
Role Overview:
About Us:
Mtech Distributors is a leading nationwide provider of POS systems, payment processing solutions, ATM services, and back-office technology. We deliver white-glove service in a fast-paced, ever-evolving environment, supporting small businesses with best-in-class products like SuperSonic POS, Userve POS, and Figure POS.
Position Overview:
We’re seeking a full-time Technical Support Specialist to join our support team. This position is primarily based at our Brooklyn office, five days a week, with occasional field visits (1–2 days as needed) to assist with installations, training, and on-site support.
No prior experience with our systems is necessary — we’ll provide full training. We’re seeking someone tech-savvy, reliable, and motivated, who can communicate clearly, solve problems with confidence, and bring positive energy to the team.
What You’ll Do:
Provide customer support via phone, chat, and email — acting as the front line of Mtech for our diverse client base. Troubleshoot POS systems, payment terminals, networking, and wiring issues. Configure basic networking settings (IP/static IPs, firewall adjustments, port forwarding, etc.). Assemble, test, and manage POS equipment and maintain organized inventory. Travel to client sites to install systems and train users (occasional light physical labor and ladder use required). Participate in occasional out-of-town, same-day-return service visits (travel expenses covered). What You Bring:
Strong written and verbal communication skills. A friendly, patient, and problem-solving mindset. Basic understanding of IT concepts — IP addresses, routers, wiring, etc. Familiarity with Microsoft Excel. A valid driver’s license and reliable vehicle. Ability to lift up to 50 lbs. and perform light fieldwork as needed. Team-player attitude and a willingness to learn. Position Details:
Job Type: Full-time Hours: Up to 40 per week (weekend rotation required) Location: Based in Brooklyn, NY – local travel required Benefits:
Competitive pay Paid vacation time Year-end bonus Long-term growth opportunities Friendly, fast-paced work environment
SAMIR KADIActive 3 hours ago
