Technical Support Agent - MTech Distributors
1 July 2025•397 views
Expires in 13 days
MTech is looking for a Technician to provide support for our Point-of-Sale consumers. You would be responsible for answering customer phone calls and emails to ensure their equipment is running as intended. Responsibilities include (but are not strictly limited to):
- Answering support phone calls and emails to assist with customer concerns
- Setting up, testing, and troubleshooting equipment in-house
- Assisting with account maintenance tasks on various backends
- Understanding current and future products and their features
Role Requirements:
- Phone etiquette and strong speaking skills
- Understanding of intermediate technical knowledge (how to set up a router, troubleshooting on Windows, iOS and Android OS)
- Willingness to visit customer locations and install equipment, with attention to detail lining up with company standards
Preference given to applicants with language proficiency in Arabic and/or Spanish.
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Schedule
- Monday - Friday; 10am-6pm
- Salary
- $17 – $20 hourly
- Benefits
- Extra for on-site installations
182 Bay Ridge Avenue, Bay Ridge, Brooklyn, 11220, New York
Fintech • 1-10 Employees
Hiring on JOB TODAY since October, 2024
Mtech Distributors delivers white-glove ATM and merchant services, offering POS systems, payment gateways, and backend support to help sales agents and businesses grow with personalized service and nationwide reach.
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