Office Assistant
8 days ago
Bensonhurst, Brooklyn
MUST HAVE RELEVANT EXPERIENCE! Office Assistant – Wholesale Bakery Operations Company: Cannoli Plus Enterprises LLC Position: Office Assistant Department: Administration & Operations Employment Type: Full-Time Schedule: Monday–Friday, 8:00 AM–5:00 PM Work Location: On-Site Position Summary Cannoli Plus is seeking a highly organized, dependable, and detail-oriented Office Assistant to support the daily administrative and operational needs of our busy wholesale bakery and dessert manufacturing facility. The ideal candidate will thrive in a fast-paced environment, possess excellent communication and multitasking skills, and be comfortable handling multiple responsibilities throughout the day. This position plays an important role in ensuring that customer orders, production schedules, deliveries, office communications, and administrative processes run smoothly. The Office Assistant will work closely with management, production staff, delivery drivers, customers, and vendors to support efficient daily operations. Key Responsibilities Order Processing & Customer Service • Receive, enter, review, and process daily wholesale customer orders accurately and efficiently., • Communicate with customers regarding orders, product availability, delivery schedules, and general inquiries., • Monitor incoming emails, telephone calls, and customer requests., • Assist with order changes, cancellations, and special requests., • Coordinate with production staff to ensure customer orders are properly communicated and fulfilled., • Help resolve customer concerns and escalate issues to management when necessary. Production & Operations Support • Assist management with organizing and maintaining daily production schedules and order reports., • Communicate order priorities, deadlines, and special instructions to production personnel., • Coordinate with the shipping and delivery teams to ensure orders are prepared and dispatched on time., • Assist with tracking inventory, packaging materials, and office supplies., • Maintain accurate records of production-related documentation., • Support management with operational projects, reporting, and process improvements. Administrative & Office Support • Perform general administrative duties, including filing, scanning, data entry, printing, and document organization., • Maintain organized electronic and physical filing systems., • Prepare spreadsheets, reports, correspondence, and other business documents., • Assist with invoices, purchase orders, packing slips, and delivery paperwork., • Coordinate communication between office staff, production personnel, and management., • Maintain office supplies and ensure the administrative workspace remains clean and organized., • Provide additional administrative support as assigned. Food Safety & Compliance Documentation • Assist with maintaining organized food safety, sanitation, and quality assurance records., • Support documentation associated with GMP programs, inspections, and audits., • Help track completed forms, checklists, and required operational records., • Maintain confidentiality and accuracy when handling company documentation., • Assist management with preparing records for regulatory or third-party inspections. Scheduling & Personnel Support • Assist management with employee scheduling, attendance records, and administrative personnel documentation., • Support onboarding paperwork and employee communications as needed., • Help maintain accurate records and coordinate internal announcements., • Handle sensitive employee and company information professionally and confidentially. Qualifications & Requirements • Previous administrative, office assistant, customer service, or order-processing experience preferred., • Experience in food manufacturing, wholesale distribution, bakery operations, or a similar fast-paced environment is a plus., • Strong organizational skills and attention to detail., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office, particularly Excel, Word, and Outlook., • Comfortable learning order-management, inventory, and other business software., • Ability to multitask, prioritize responsibilities, and meet strict deadlines., • Strong problem-solving skills and a proactive attitude., • Ability to work independently while collaborating effectively with a team., • Reliable attendance and punctuality are essential., • Bilingual English/Spanish communication skills are a plus. Work Environment & Expectations Cannoli Plus operates a busy wholesale bakery and dessert manufacturing facility where accuracy, communication, teamwork, and efficiency are critical. Candidates must understand that this is a hands-on administrative support position, not a traditional quiet office environment. The Office Assistant will regularly communicate with production employees, delivery personnel, customers, and management. The successful candidate must be comfortable working in a fast-moving environment where priorities can change throughout the day. Reliability, professionalism, accountability, and attention to detail are essential requirements of this position. What We're Looking For We are looking for someone who takes initiative, stays organized under pressure, and understands the importance of supporting an entire operation—not simply completing assigned office tasks.
Kyle Huang —.Active 2 months ago
