Mpower Direct

One of my Reference company is Hiring for the below Position Check it out 🌟 We're Hiring: Customer Support Executive – Healthcare (Onsite, New York, USA) 🌟 📍 Location: Onsite – New York, USA 💼 Experience: 2–3 Years 🚫 Note: Only US-based candidates can apply. No sponsorship or visa will be provided. 🏢 Company: Alfa Healthcare Supply Inc. – A trusted provider of high-quality medical equipment and supplies, committed to enhancing patient care across the U.S. Join Alfa Healthcare Supply Inc., where our mission is to deliver dependable healthcare solutions with compassion and care. We are looking for a Customer Support Executive to help us support patients and healthcare professionals from our New York office. 🔑 Key Responsibilities: ✅ Respond to Inquiries: Handle calls, emails & messages from patients and healthcare providers with professionalism and accuracy. ✅ Resolve Complaints: Address and resolve customer concerns with empathy and efficiency. ✅ Intake & Documentation: Enter new customer data and coordinate with the authorization team. ✅ Follow-Ups: Communicate with doctors’ offices to obtain prescriptions and required clinical documentation. ✅ Team Collaboration: Work closely with internal departments including sales, operations, and clinical teams. 📩 Interested?

We are seeking a proactive and dedicated Customer Service Representative to be the first point of contact for our customers. The ideal candidate will be responsible for managing communications across multiple platforms, processing orders, and ensuring customer satisfaction from order placement to delivery. This role also involves supporting backend operations related to inventory and order fulfillment. Key Responsibilities ✅ Customer Communication Answer incoming phone calls and call back customers as needed Monitor and respond to customer emails in a timely and professional manner Check and respond to Instagram direct messages daily Provide accurate information about products, orders, and company policies ✅ Order Management Take and process customer orders efficiently Check the status of existing orders and ensure timely dispatch Coordinate with the logistics or dispatch team to confirm orders are being shipped out on time ✅ Inventory Monitoring Track stock levels and notify management when inventory is running low Ensure restocking is planned and executed in coordination with the purchasing team Skills & Qualifications Prior experience in customer service or order management (preferred) Excellent communication skills – verbal and written Strong attention to detail and organizational skills Proficiency in using email, messaging apps (like Instagram), and order management systems Ability to multitask and manage customer expectations professionally Working Schedule Shift: 10:00 AM to 7:00 PM daily (including weekends) Flexibility may be required during high-demand periods What We Offer A supportive and collaborative team environment Opportunities to grow within the company Hands-on experience in customer relations, eCommerce, and inventory operations