South Side Auto Service, inc in 2311 Forest Avenue - Hiring Now

Service Advisor

8 hours ago

Full-time

Staten Island, New York

Job Title: Vehicle Service Advisor Location: 2311 Forest Avenue, Staten Island, NY 10303 Job Type: Full Time Reports To: Service Manager Job Summary We are seeking a highly motivated Vehicle Service Advisor to join our team. The ideal candidate will be the bridge between customers and our service department, ensuring top-notch customer satisfaction while coordinating vehicle repairs and maintenance. If you have excellent communication skills, technical knowledge of automobiles, and a passion for customer service, we want to hear from you! Key Responsibilities - Customer Service & Communication - Greet customers in a friendly and professional manner. - Listen to customer concerns and accurately document vehicle issues. - Provide detailed explanations of recommended services and repair costs. - Maintain clear and consistent communication with customers throughout the service process. - Ensure a positive customer experience by addressing concerns and following up post-service. - Schedule appointments and manage the daily service workflow. - Assign work orders to technicians based on their expertise and workload. - Coordinate with the parts department to ensure timely availability of necessary components. - Monitor the progress of repairs and update customers as needed. - Prepare accurate and detailed repair orders and estimates. - Ensure all service documentation is completed and recorded properly. Recommend preventive maintenance services based on manufacturer guidelines. Inspect completed work to ensure it meets company and industry standards. Qualifications & Requirements - Excellent communication, interpersonal, and organizational skills. - Ability to multitask in a fast-paced environment. - Valid driver’s license. Benefits - Competitive salary - Paid time off and holidays. - Employee discounts on services and parts. If you are passionate about the automotive industry and have a customer-first mindset, apply today and become a valued member of our team!

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