Pyramid Properties

We are seeking a dedicated and professional Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, tenants, and potential customers, providing excellent customer service and administrative support. You will handle inquiries related to rental properties, property management services, and real estate transactions. The ideal candidate is customer-focused, organized, and thrives in a fast-paced environment. Key Responsibilities: • Respond to customer inquiries via phone, email, and online platforms in a timely and professional manner • Manage and update client records, rental listings, and property details in the company’s database • Provide information about available properties, lease terms, and company services • Assist in scheduling property tours, maintenance requests, and tenant move-ins/move-outs • Handle administrative tasks such as data entry, document preparation, and filing • Collaborate with property managers and other departments to resolve tenant and client issues • Assist in resolving tenant complaints and service requests by directing them to the appropriate department • Maintain a high level of customer satisfaction by ensuring timely follow-ups and communication

As a Customer Service Representative, you will have the opportunity to assist customers with their inquiries and provide exceptional service. You will be responsible for handling customer concerns, performing data entry tasks accurately, communicating effectively with customers and all tasks related to providing the best customer service. Fluency in English is required, while multilingual abilities, particularly in Spanish, are highly desirable. Pay starts at $20/hour with raises based on performance. If you have previous experience in customer service and possess strong communication skills, we encourage you to apply for this position. We look forward to hearing from you. Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Conduct follow-up calls on customer inquiries or to provide updates - Analyze customer needs and recommend appropriate products or services - Communicate effectively with customers to ensure a positive experience -Possibly helping with some upgrades to web descriptions on our site -Light data entry -Ability to learn a variety of software applications quickly -Must be available from 9am-5:30pm Mon-Fri; alternating Sat from 9am-1pm Experience: - Previous experience in customer service or a related field is preferred - Fluent in English, both written and verbal communication skills - Multilingual abilities, particularly Spanish, is a plus - Strong phone etiquette and active listening skills - Experience in data entry and computer systems -Writing skills

Responsibilities: -Follow Nothing Bundt Cake recipes and procedures to ensure quality products -Follows NbC proprietary frosting recipe and application methods with precision and achieves productivity goals -Assist all guests, providing excellent cashier and customer service experience -Be a team player, work well with team members, crew members, and managers