New York University

A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

We are seeking a reliable and customer-focused Deli Cashier to join our team. The ideal candidate will be proficient in handling the point-of-sale (POS) system, preparing beverages such as coffees, juices, and smoothies, and assembling Acai bowls. This role also includes packaging online delivery orders and ensuring all kitchen orders are tracked and fulfilled accurately. Strong communication skills, both with customers and team members, are essential for this position. Key Responsibilities: Prepare and serve coffee, juices, smoothies, and Acai bowls with precision and attention to detail. Operate the POS system efficiently, processing transactions and managing customer orders. Communicate effectively with customers to ensure a positive experience and provide information about menu items. Work collaboratively with kitchen staff to keep track of and coordinate incoming and outgoing orders. Package online delivery orders with care and accuracy, ensuring all items are prepared and packaged according to specifications. Maintain a clean and organized work area, adhering to safety and sanitation standards. Assist in restocking supplies and ingredients as needed. Handle customer inquiries, resolve any concerns, and ensure customer satisfaction. Monitor and manage the flow of orders from the kitchen to ensure timely fulfillment. Requirements: Proven experience as a cashier or in a customer-facing role, preferably in a deli or food service environment. Strong knowledge of operating POS systems and handling cash transactions. Ability to prepare and serve coffee, juices, smoothies, and Acai bowls. Excellent communication skills and a friendly, approachable demeanor. Strong attention to detail and the ability to multitask in a fast-paced environment. Ability to work well both independently and as part of a team. Availability to work flexible hours, including weekends and holidays. If you're passionate about providing great customer service, are enthusiastic about food and beverages, and enjoy working in a dynamic environment, we encourage you to apply for this position!

**Part-Time Restaurant Host / Hostess (NYC)** We are currently seeking a warm and welcoming Host / Hostess to join our team at our vibrant restaurant located in New York City. If you have a friendly personality, excellent communication skills, and love creating great first impressions, we’d love to meet you! This is part time position and you can choose your working time. Position Details: - Job Type: Part-Time - Location: New York City - Hourly Pay: $19 – $22 (based on experience) - Age Range: 28 to 33 years old ** Responsibilities:** - Greet guests warmly and professionally upon arrival - Manage reservations and seating arrangements - Maintain a clean and organized front-of-house area - Communicate wait times effectively to guests - Provide exceptional customer service and assist with guest needs Requirements: - Prior experience in customer service is a plus - Excellent communication and interpersonal skills - Reliable, punctual, and team-oriented - Comfortable working in a fast-paced environment If you’re enthusiastic about hospitality and enjoy interacting with people, we’d love to hear from you!

As a Host or Hostess, you will be responsible for greeting guests and seating them promptly, cheerfully and courteously. Duties of this position include, seating guests, answering the phone, taking, entering and packaging To-Go orders. A qualified applicant must have good communication skills, able to lift 25-50 pounds, stand for up to 8 hours, occasionally use motion which entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists. The above is not an all-inclusive job description. Responsibilities of a Host:: Greeting, seating, and escorting guests. Opens door for guests arriving and departing. Accommodates any special needs of guests, i.e., boosters, highchairs, disabilities. Process To-Go and Delivery Orders Manage Wait List when the restaurant is busy Providing menu recommendations and additional information. Upselling additional products when appropriate. Taking orders using software, order slips, or by memorization. Communicating order details to the kitchen staff. Delivering food and beverages in a timely fashion to outside guests. Delivering checks and collecting bill payments. Cleaning and maintaining the appearance of the restaurant Providing exceptional customer experience. Host Job Requirements:: Prior experience as a host is a plus. Must showcase teamwork and communication skills. Must be able to handle money transactions responsibly. Must be able to multitask and act quickly. Must be flexible and ready to work in shifts. Must be a team player. Benefits: Flexible Hours Extensive Training Real Advancement Opportunities Discounted Meals Extensive Training Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP®. Because we know the shortest distance between two people is a smile. –

WHO WE ARE: The menu at Jack’s Wife Freda tells the story of the dishes we know and love from our childhoods in Israel and South Africa, as well as New York’s Jewish food and culture, emphasizing bright, fresh ingredients and beautiful presentation. Our love for our adopted hometown is reflected in everything at Jack’s Wife Freda, from our lively atmosphere, all-day dining hours, effortless ambience and joyful sense of community. Jack's Wife Freda is an all-day bustling Cafe. Breakfast, lunch, brunch, dinner and classic cocktails are served 7 days a week. WHO YOU ARE: Self-motivated individual who possesses a positive attitude coupled with a warm yet personable approach to service and most importantly you have a strong sense of team. Ability to turn first time diners into regulars. Open availability and a full time 4-5 shifts a week schedule preferred with at least 2 years of NYC restaurant experience. RESPONSIBILITIES INCLUDE: Provide positive, energetic, and attentive service in a fast-paced environment Work as a team to provide exceptional hospitality Ability to take orders and maintain full menu knowledge and enter orders correctly into the POS Ability to effectively communicate with FOH team, Managers and BOH staff Anticipate guest needs and handle guests situations with genuine empathy Complete all opening, transition, and closing responsibilities; complete side work assignments Keep all areas of the restaurant clean and organized by following cleaning checklist Assist with setting up outdoor furniture and maintenance of outside fixture and seating area Ability to multi task and move with around the floor with a purpose WHAT WE OFFER: Enrollment in company-contributed health coverage plan (medical, dental and vision) Commuter benefits 401K with match after one (1) year of employment Employee Dining Program Jack’s Wife Freda provides equal employment opportunities (EEO) to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability status, genetic information (including family medical history), marital status, amnesty, status as a covered veteran or any other characteristic protected by applicable federal, state, and local laws. ‘How we treat each other is the energy, magic and aspiration of Jack’s Wife Freda’

Our community is a premier consulting firm in the hospitality, retail, and school industries. We are structured like a family. We embrace the law of attraction, bringing together high-energy, dedicated professionals who share our vision. We look for people that wants stability, growth, and be part of a vision that fulfills purpose. Our focus is on empowering others to succeed through expert advice and dedicated support. We're Hiring: Customer Service Representative! Are you passionate about providing exceptional customer service experiences, helping others, and thriving in a fast-paced environment? If so, we want YOU to join our team Responsibilities: Provide excellent customer service via phone, email, and chat Assist customers with inquiries, orders, and problem resolution Maintain positive and professional attitude at all times Process transactions and update customer accounts Collaborate with team members to improve service efficiency Here, we opened this opportunity February 10th 2025. We will be receiving resumes from now into the next 3 weeks. We will be starting our phone interviews during that time within a week of your application. We will be starting our face to face interviews February 11th 2025 Available shifts: Morning - 7am-3pm, 8am-4pm, 9am-5pm Afternoon - 12pm-8pm, 1pm-9pm, 2pm-10pm, 3pm-11pm, 4pm-12am We're looking for candidates that has strong communication, a customer-first mindset with a friendly attitude, and the ability to multitask and work efficiently under pressure If interested, submit your resume and we will reach out to you a.s.a.p

We are a small, friendly acupuncture clinic looking for a dedicated part-time secretary to join our team. If you have excellent organizational skills, a passion for wellness, and a desire to help others, we would love to hear from you! Responsibilities: Manage patient appointments and inquiries Maintain patient records and files Assist with billing and insurance processing Provide support to our acupuncture practitioners Help create a welcoming and positive environment for patients Qualifications: Previous experience in a office or similar environment preferred but not necessary. Student welcome. Strong communication and customer service skills Proficient in Microsoft Office and scheduling software Ability to multitask and work in a fast-paced environment

The J.M. Chamber Players is a bespoke string ensemble providing live music for weddings and corporate events. We offer a range of services from classic string quartets to entirely custom ensembles, tailored to meet our client's specific desires. The ensemble also accommodates any music selection requested by clients, ensuring a personalized touch for every event. Role Description This is a part-time remote role for a Sales Advisor. The Sales Advisor will be responsible for developing sales strategies, reaching out to potential clients, maintaining customer satisfaction, and ensuring a smooth consulting process. Daily tasks include engaging with clients, providing exceptional customer service, and tailoring our services to match client needs. Qualifications Experience in Sales and Consulting Strong Customer Service and Customer Satisfaction skills Excellent Communication skills Ability to work independently and remotely Prior experience in the music or event industry is a plus Bachelor's degree in Business, Marketing, or related field

We are a Lower Manhattan restaurant seeking an experienced multi-tasking Floor Manager for an exciting opportunity to work at our “upscale-casual” location. Our priority is to provide our guests with exceptional food and beverage, while maintaining a lively atmosphere. We are looking for a driven, hard-working individual ready to work in a fast-paced environment. The right candidate will possess excellent leadership skills, communication skills, and a respectful, positive attitude that motivates other team members to provide a superior level of hospitality. You are organized, efficient, goal oriented, and possess excellent time management skills. The successful candidate will be performing the functions of the Floor Manager / Maître ’D, and will possess the following skills and requirements: • A minimum of 2 years NYC relevant restaurant experience as a Floor Manager. • Strong communications and listening skills – the ability to effectively deliver accurate messaging to team and guests, be able to handle guests’ requests with the ability to problem solve and adjust to the needs of the guest. • The ability to multitask and maintain a hospitable and approachable demeanor, attention to the details and impeccable service standards in a high-volume environment. • Self-disciplined, shows initiative, possess leadership ability and is outgoing. • The ability to lead host team with effective mentoring and training. • Effective time management skills, be able to anticipate the needs of the guest. • Implement all marketing initiatives given by the owners. • Develop and maintain service standards and service sequence. • Supervise the maintenance and cleanliness of the facility on a daily basis. • Anticipate and attend to the guest’s needs and desires immediately to include special events like birthdays, anniversaries, and special occasions. • Maintain an effective reservation system. • Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests. • Maintain integrity of service, visit tables while on floor to solicit feedback. • Take restaurant bookings when required during service hours. • Possess a positive attitude, enthusiasm, creativity, integrity and accountability. • The ability to interact and build relationships with guests and team members. • Strategically plot reservations, and appropriately accommodate walk-ins to ensure a smooth shift, ensure all requests and notes are communicated to the staff as guests are seated. • Must be able to perform both hands-on and service supervision of support staff. • Participate actively in service. • Knowledge of front of house operations and sanitation standards and must have the certificate in Food Protection. • Communicate with the kitchen regarding pace of service and special needs and general guest satisfaction • The ability to stand long periods of time and carry up to 25 lbs. • Perform administrative tasks as to the needs of the operation. • Must be able to work a flexible schedule, consisting of but not limited to late nights, weekends and holidays.• Experience with restaurant POS – Toast, Microsoft Office, RESY . • Attend and contribute to all scheduled meetings. • Promote & sell the restaurant in conjunction with the owners & develop opportunities. • Operate ethically to protect the image of the company. • Complete opening and closing procedures. • Ability to maintain regular, punctual attendance. • Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management. The job description above does not list each and every job responsibility of the Floor Manager. Other duties and responsibilities may be assigned as necessary. Job Types: Part-time, Full Time Pay: $30-35 per hour Expected hours: 25 – 35 hours per week Benefits: • Employee discount • Flexible schedule Shift: • 7 hour Day shift • 8 hour Evening shift Please submit your resume and references for consideration.