Board Certified Behavior Analyst (BCBA)/ ABA/ Special Education Teacher - Perspective ABA and The Behavior Experts

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• Success Academy Charter Schools, Inc.

  

  Entry-Level to Experienced Teacher - Queens

  5 days ago

  New York

  To be considered for this role, applicants must hold a bachelor’s degree before starting first day of work with Success Academy - a background in education is not required. Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential. At Success Academy, we don’t just hire teachers, we build them. You don’t need a background in education to launch your career with us. Whether you’re an athlete, engineer, artist, chess champion, or math whiz, we’ll equip you with the tools, training, and world-class coaching to thrive in the classroom and beyond. Why Success Academy? More than the highest-performing K-12 charter school network in NYC, Success Academy is a launchpad for careers of significance. Our teachers don’t just show up, they redefine what’s possible for their students and themselves. What We Look For Resilience, drive, and a winning mindset: You’ll be challenged. You’ll be coached. You’ll grow. Every day is a chance to push through limits and raise the bar. A commitment to excellence: You execute a proven playbook. You plan ahead, stay organized, and sweat the details because excellence lives in the little things. You believe structure and consistency create space for kids to thrive, and you don’t cut corners. Total belief in every student: You’ll never settle for average – not in yourself, not in your students. Here, we 100% commit to getting 100% of our kids into 4-year colleges. Passion for content and curiosity to grow: You love learning, and it shows. Whether it's literature, math, science, or art, you bring genuine enthusiasm to your subject and a hunger to keep getting better. Feedback isn't just accepted – it’s fuel. Here’s What You’ll Get A mission with meaning: You’ll play a critical role in shaping the futures of young people and helping them reach their full potential. Skills that set you apart: Build essential skills like public speaking, strategy, data analysis, leadership, and conflict resolution. World-class coaching and development: No education background? No problem. We’ll train you—hard—and elevate you even harder. Key Responsibilities Lesson Planning and Instruction • Study and implement lesson plans that align with curriculum standards., • Utilize a variety of instructional strategies and technologies to enhance learning., • Assess student progress through assignments, tests, and observations., • Provide timely feedback and support to help students improve., • Communicate regularly with students, parents, and guardians regarding academic progress and behavioral issues. A bachelor’s degree before your first day of work with Success Academy (a background in education is not required). Strong communication and interpersonal skills. Passion for learning and commitment to student development. Ability to work in person in New York City. At Success Academy, we invest boldly in our teachers through exceptional pay growth, comprehensive health and wellness benefits, and career pathways that enable you to advance into leadership within an average of three years! Health & Wellbeing that Starts Day One • Medical, dental, and vision coverage through Cigna and VSP — effective on your first day. SA covers 82% of our most popular medical insurance plan, or about $9,000 annually, towards your medical, dental, and vision coverage., • Employees receive a $50 cellphone stipend every month! ($600 annually), • Pre-tax savings accounts for healthcare, dependent care, and commuter expenses., • Free and confidential counseling through our Employee Assistance Program and Talkspace., • Enjoy paid time off during summer break, school vacation weeks, and holidays, • Intensive training, ongoing coaching, and leadership pathways - most teachers are promoted to leadership positions on average within three years., • Salary growth that provides significant yearly % increases, with opportunities to increase earning potential through performance-based incentives, • 403(b) retirement plan with a 3% employer match., • Quarterly employer contributions to your Health Savings Account (HSA) - up to $2,400/year!, • Income protection through employer-paid short- and long-term disability, and group life insurance coverage., • Voluntary supplemental life insurance, accident, hospital indemnity, critical illness, and legal plans. Privacy Policy: By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our ___. Current Success Academies Employees: Please apply through the Internal Job Board via Greenhouse. You will be asked to log in through your Okta Profile. We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Success Academy Charter Schools does not offer employment-based immigration sponsorship.

• Success Academy Charter Schools, Inc.

  

  Entry-Level to Experienced Teacher - Brooklyn

  5 days ago

  New York

  To be considered for this role, applicants must hold a bachelor’s degree before starting first day of work with Success Academy - a background in education is not required. Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential. At Success Academy, we don’t just hire teachers, we build them. You don’t need a background in education to launch your career with us. Whether you’re an athlete, engineer, artist, chess champion, or math whiz, we’ll equip you with the tools, training, and world-class coaching to thrive in the classroom and beyond. Why Success Academy? More than the highest-performing K-12 charter school network in NYC, Success Academy is a launchpad for careers of significance. Our teachers don’t just show up, they redefine what’s possible for their students and themselves. What We Look For Resilience, drive, and a winning mindset: You’ll be challenged. You’ll be coached. You’ll grow. Every day is a chance to push through limits and raise the bar. A commitment to excellence: You execute a proven playbook. You plan ahead, stay organized, and sweat the details because excellence lives in the little things. You believe structure and consistency create space for kids to thrive, and you don’t cut corners. Total belief in every student: You’ll never settle for average – not in yourself, not in your students. Here, we 100% commit to getting 100% of our kids into 4-year colleges. Passion for content and curiosity to grow: You love learning, and it shows. Whether it's literature, math, science, or art, you bring genuine enthusiasm to your subject and a hunger to keep getting better. Feedback isn't just accepted – it’s fuel. Here’s What You’ll Get A mission with meaning: You’ll play a critical role in shaping the futures of young people and helping them reach their full potential. Skills that set you apart: Build essential skills like public speaking, strategy, data analysis, leadership, and conflict resolution. World-class coaching and development: No education background? No problem. We’ll train you—hard—and elevate you even harder. Key Responsibilities Lesson Planning and Instruction • Study and implement lesson plans that align with curriculum standards., • Utilize a variety of instructional strategies and technologies to enhance learning., • Assess student progress through assignments, tests, and observations., • Provide timely feedback and support to help students improve., • Communicate regularly with students, parents, and guardians regarding academic progress and behavioral issues. A bachelor’s degree before your first day of work with Success Academy (a background in education is not required). Strong communication and interpersonal skills. Passion for learning and commitment to student development. Ability to work in person in New York City. At Success Academy, we invest boldly in our teachers through exceptional pay growth, comprehensive health and wellness benefits, and career pathways that enable you to advance into leadership within an average of three years! Health & Wellbeing that Starts Day One • Medical, dental, and vision coverage through Cigna and VSP — effective on your first day. SA covers 82% of our most popular medical insurance plan, or about $9,000 annually, towards your medical, dental, and vision coverage., • Employees receive a $50 cellphone stipend every month! ($600 annually), • Pre-tax savings accounts for healthcare, dependent care, and commuter expenses., • Free and confidential counseling through our Employee Assistance Program and Talkspace., • Enjoy paid time off during summer break, school vacation weeks, and holidays, • Intensive training, ongoing coaching, and leadership pathways - most teachers are promoted to leadership positions on average within three years., • Salary growth that provides significant yearly % increases, with opportunities to increase earning potential through performance-based incentives, • 403(b) retirement plan with a 3% employer match., • Quarterly employer contributions to your Health Savings Account (HSA) - up to $2,400/year!, • Income protection through employer-paid short- and long-term disability, and group life insurance coverage., • Voluntary supplemental life insurance, accident, hospital indemnity, critical illness, and legal plans. Privacy Policy: By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our ___. Current Success Academies Employees: Please apply through the Internal Job Board via Greenhouse. You will be asked to log in through your Okta Profile. We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Success Academy Charter Schools does not offer employment-based immigration sponsorship.

• Success Academy Charter Schools, Inc.

  

  Entry-Level to Experienced Teacher - Bronx

  5 days ago

  New York

  To be considered for this role, applicants must hold a bachelor’s degree before starting first day of work with Success Academy - a background in education is not required. Thanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential. Are you passionate, driven, and looking for an intellectually charged environment where you can make an impact? As a teacher in New York City’s top-performing network of K-12 charter schools, you will join a team of professionals committed to teaching and preparing children from low-income neighborhoods to be self-assured thinkers and leaders, capable of exploring and debating sophisticated ideas, and ready for college and whatever they set their sights on. A background in education is not required. At Success Academy, we provide you with extensive training and a proven curriculum so you can focus on working with your students instead of building lesson plans. As we move rapidly toward our most ambitious years yet, we are looking for great minds with the drive to develop exceptional leadership skills, the collaborative spirit to elevate our learning community, and the passion to put their knowledge to work for profound social impact on behalf of children. Key Responsibilities Lesson Planning and Instruction • Study and implement lesson plans that align with curriculum standards., • Utilize a variety of instructional strategies and technologies to enhance learning., • Assess student progress through assignments, tests, and observations., • Provide timely feedback and support to help students improve., • Communicate regularly with students, parents, and guardians regarding academic progress and behavioral issues. Success Academy gives you unparalleled opportunities to gain valuable professional skills and advance rapidly with leadership opportunities available both in the classroom and outside. • Sharpen your communication skills and develop strong, meaningful relationships with students, their families, and your peers and mentors. This is inclusive of writing letters of recommendation at the middle school and high school level., • Become a highly skilled problem solver able to tackle challenges in and out of the classroom., • Learn to assess and analyze data to chart your students’ growth and achievement, and tailor your own teaching methods accordingly., • Engage in professional development opportunities with school leaders to benefit from targeted, in-the-moment feedback and coaching to improve your performance., • A bachelor’s degree before your first day of work with Success Academy (a background in education is not required)., • Strong communication and interpersonal skills., • Passion for learning and commitment to student development., • Drive for Excellence: You set ambitious goals for yourself and have never been afraid of putting in the hard work it takes to achieve them;, • Confidence and Presence: You enjoy taking the lead and inspiring others with your passion and commitment;, • Passion for Content: You relish literature, science, history, and/or math and independently seek to deepen your knowledge of subjects that interest you;, • Planning and Organizational Skills: You have experience juggling multiple responsibilities and are able to plan around competing priorities;, • Emotional Intelligence: You have strong instincts for building trusting relationships with people from a wide range of backgrounds;, • Learner: You are intellectually curious and are motivated to master new skills. You welcome feedback and coaching that will help you achieve your goals; and Health & Wellbeing that Starts Day One • Medical, dental, and vision coverage through Cigna and VSP — effective on your first day. SA covers 82% of our most popular medical insurance plan, or about $9,000 annually, towards your medical, dental, and vision coverage., • Employees receive a $50 cellphone stipend every month! ($600 annually), • Pre-tax savings accounts for healthcare, dependent care, and commuter expenses., • Free and confidential counseling through our Employee Assistance Program and Talkspace., • Enjoy paid time off during summer break, school vacation weeks, and holidays, • Intensive training, ongoing coaching, and leadership pathways - most teachers are promoted to leadership positions on average within three years., • Salary growth that provides significant yearly % increases, with opportunities to increase earning potential through performance-based incentives, • 403(b) retirement plan with a 3% employer match., • Quarterly employer contributions to your Health Savings Account (HSA) - up to $2,400/year!, • Income protection through employer-paid short- and long-term disability, and group life insurance coverage., • Voluntary supplemental life insurance, accident, hospital indemnity, critical illness, and legal plans. Privacy Policy: By providing your phone number, you consent to receive text message updates from Success Academy regarding your application. Reply STOP to unsubscribe. View our ___. Current Success Academies Employees: Please apply through the Internal Job Board via Greenhouse. You will be asked to log in through your Okta Profile. We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth. Success Academy Charter Schools does not offer employment-based immigration sponsorship.

• Super Soccer Stars

  

  Coaching Manager: Soccer Stars United (SSU-NYC)

  16 days ago

  New York

  Job Description Soccer Stars is the parent company of three premier children's sports development programs, holding over 1000 classes each week for early childhood, elementary, and middle school children. Super Soccer Stars team of over 200 full and part-time staff and teachers and coaches are committed to delivering the highest quality educational experience in over 250 schools, childcare centers, and facilities throughout New York, New Jersey, and Connecticut. The SSU Coaching Manager (NY-Metro) is responsible for overseeing quality control within our Advanced Soccer Program in the NY-Metro territory. This candidate will provide exemplary levels of coach mentorship, training and management across Soccer Stars United classes in the NY-Metro region. The Coaching Manager will report to the Vice President of Soccer Stars. Responsibilities: • Spearhead delivery of SSU Curriculum across all SSU classes to ensure class quality and consumer satisfaction, • Maintain a hands-on approach to management, training and mentorship of SSU Coaching Team, • Implement seasonal recruiting and hiring strategies and maintain thorough onboarding practices, • Conduct year-round coach training and development seminars to ensure best practices across classes and programs, • Track and resolve escalated quality control issues in accordance with organizational practices, • Collaborate with Coaching Department to conduct seasonal staffing on back-end system, • Complete regular observations and provide measurable feedback, • Extensive background in sports coaching or applicable coaching leadership experience. Soccer coaching a plus., • Experience in education program or recreational program management is plus, • Minimum 3 years’ experience in an administrative role., • Proficiency in Google G-Suite, • Exceptional organizational and presentation skills is a must, • Must be personable and willing to leave ego at the door, • Health, Dental & Vision Insurance, • On the job training, • Salary range $55,000 - 85,000 USD, dependent on relevant job experience

• Inspira Education

  

  Legal Research Mentor

  5 days ago

  New York

  Job Description About Inspira Education Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities. As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place—disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide. As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures, Jeff Fluhr (Founder of Stubhub), and David Sacks (Former COO of PayPal and Founder of Yammer). The Role We are looking for a Research Mentor to support high-achieving pre-law students through the development and completion of original research projects across law, legal studies, public policy, political science, and related disciplines. If you hold a PhD or JD/PhD and are passionate about mentorship, this role is an excellent fit. This is a part-time, remote, 1099 contract role that can be based anywhere in the United States or Canada. Responsibilities • Mentor undergraduate students through the full research process, from topic selection and study design to execution and final deliverables, • Guide students in developing feasible, high-quality research questions aligned with their academic and career goals, • Provide structured feedback on research plans, data interpretation, and written research drafts, • Help students understand research standards and discipline-specific expectations, • Support students pursuing outcomes such as academic papers, posters, or journal submissions, depending on program scope, • Track progress against defined milestones and timelines to ensure consistent forward momentumQualifications, • PhD(or JD/PhD) in a relevant field (e.g., law, legal studies, public policy, political science, or related disciplines), • Demonstrated experience conducting academic or legal research, • Strong background in research design, data analysis, and academic writing, • Experience mentoring students or trainees, • Excellent written and verbal communication skills, • Strong planning, organization, and project management skills, • Amazing people with a great vision and values, • Ability to work directly with co-founders and drive impact super quickly, • Your work directly impacts the lives and careers of students across the globe, • 100% coverage of health, vision, and dental benefits, • Flexible Paid-time Off, • Learning and Development Budget, • Retirement Savings Plans - 401k with matching, • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans Inspira Education Group does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in providing employment opportunities and benefits.

• Manhattan Medical Arts

  

  Physician Assistant / Clinical Research / New York / Locum Tenens / Physician Assistant-Certified

  3 months ago

  New York

  Participate in clinical research activities and contribute to the advancement of healthcare knowledge and practices.

• Roads to Success Inc

  

  Group Leader - Gun Hill Community Center

  4 months ago

  New York

  Job Description OUR MISSION: Our mission is to inspire and empower all young people to take control of their future. OUR VISION: We envision a world where everyone has access to an equitable path to success. PROGRAM DESIGN: RTS facilitates a variety of youth programs including after-school, summer camps, retreats, conferences, and summer employment opportunities reaching thousands of young people throughout NYC each year. RTS emphasizes the youth development practice of the Circle of Courage in all our programs; creating an environment of Belonging, where young people can build their Independence, find, and develop their Mastery skill, and practice Generosity in their communities. At the core of our programs are staff training strategies that enable our young professionals to develop extraordinarily meaningful relationships with the young people in their care who we call Our Future Leaders because that is what they all are. PRIMARY FUNCTION: A Group Leader works with participants to develop a positive community culture and ensure our goals are being acknowledged in our programs. Group Leaders are expected to cultivate meaningful relationships and be positive role models for our future leaders. ORGANIZATIONAL ROLE: * Supervisor: Program Director * Max Hours: 20 per week * Days: 5 per week, Monday – Friday * Compensation: $17 – $18.50 per hour * Location: 745 Magenta Street, Bronx, NY 10467 RESPONSIBILITIES: Participant Supervision * Supervise all scheduled activities and enforce the Zero Impact policy. (Supervising program participants always during program operation, in all locations where the program operates, including off-site trips) Facilitation of Activities * Assisting teachers and activity specialists in the facilitation of lessons/activities by actively participating and encouraging participant involvement; * Creating and maintaining a supportive and safe environment by making sure activity spaces are clean and organized; * Planning and implementing engaging academic enrichment and recreation activities that incorporate elements of literacy, STEM, the creative arts, youth development, and team Building. Youth Development * Utilizing principles of positive youth development through use of behavior management and discipline techniques that foster social, emotional, and cognitive growth, and build self-esteem and responsibility in all participants; * Building positive relationships with and among participants, and acting as a role model Professional Development * Participating in meetings and workshops that enhance professional skills, as assigned by Program Director, Senior Program Director, or agency, including a minimum of 15 hours of training per year; * Working with program director, staff developers, and (as applicable) educational specialists to develop professional skills; * Applying skills and knowledge acquired in those trainings to improve program quality. Program Procedures and Safety * Adhering to site-specific memoranda and program staff manual which includes staff and program specific requirements as prescribed by the NYS Child School Aged Child Care (SACC) Programs regulation in a proactive manner, making the provision of quality services and the safety and care of all children the primary focus; * Notifying supervisors of all behaviors that impede the provision of quality services and the safety of participants and staff. This includes the proactive reporting of incidents involving physical injury or emotional/social harm doing. QUALIFICATIONS: * High School Diploma required * 1 year experience working with youth in school or camp setting * Ability to lead and participate in group sports and recreation * Ability to communicate effectively and respectfully with all community members, including modeling and facilitating positive conflict resolution * Ability to be a mentor and be a resource to students, staff, families and embrace/foster cultural inclusiveness * Available to work part-time hours on School Days and full-time hours on Non-School Days (School Holidays & Summer) EQUAL OPPORTUNITY EMPLOYER We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success in serving youth. DISCLAIMER This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization. The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodations. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Powered by JazzHR eE3iFIAjWG

• Community Access Inc

  

  Peer Trainer

  10 days ago

  New York

  Job Description Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT). Program Description Howie the Harp Advocacy Center (HTH), which is run by professionals who have personal experience with the mental health system, offers an array of services that help individuals with mental health concerns find meaningful, permanent employment and develop careers, primarily in human services. All HTH programs are based on the core values of self-determination and peer expertise. Through the Comprehensive Peer Training Program, Assisted Competitive Employment Program (ACE), and other initiatives, the Academy offers a wide range of services including training, internship experience, job placement and support, and continuing education services. Position Overview The Peer Trainer will develop and offer a series of workshops designed to help peer specialists learn about different specialties in peer work and practice the skills that different roles would require. This would help better prepare those who are interested in working with people who are experiencing mental health crises in a variety of settings such as: mobile crisis response teams; in hospitals; in crisis respite residences; street outreach; or on Intensive Mobile Treatment or Assertive Community Treatment Teams (IMT/ACT), and Intensive and Sustained Engagement Team (INSET) which often work with people with higher needs who may frequently be in crisis. The target populations for these trainings would be those enrolled in our Howie the Harp peer training program as well as for people already working in the peer field who would like to explore different types of jobs or hone skills in their current areas of practice. Key Performance Indicators • Develops and annually updates a curriculum of relevant trainings and workshops that cover the latest developments in NYC crisis response services and their best practices., • Conduct trainings as scheduled., • Group notes are completed within 48 business hours of the class meeting. Job Qualifications • Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access., • New York State Peer Certification, required (or obtained in the first year of employment)., • Bachelor’s degree, required., • Ability to prioritize and meet deadlines., • Strong analytical ability., • Excellent oral and written communication skills, including public speaking, group facilitation and conflict resolution., • Be creative and flexible., • Ability to utilize various computer programs, specifically Microsoft Word and Excel., • Show initiative and be responsible for follow through., • Ability to maintain confidential information, as related to position., • Ability to work independently and as part of a team. Bilingual candidates are encouraged to apply. Interested candidates should apply on . Community Access is an Equal Opportunity Employer. M/F/D/V. Women, People of Color and Members of the LGBT community are strongly encouraged to apply. We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.