Customer Service Representative (CSR)
8 minutes ago
Manhattan, New York
Job Role: As a Remote CSR, you will be the first point of contact for clients inquiring about government benefit programs. You will answer questions, check eligibility, assist with applications, and provide clear, compassionate support. Key Responsibilities: • Answer inbound calls, texts, emails, and live chat about benefit programs, • Explain eligibility requirements for various government programs in simple terms, • Assist clients with completing forms and gathering required documents (ID, Proof of Income, etc.), • Follow up with clients on application status and missing documents, • Maintain accurate client records in our CRM system, • Escalate complex cases to senior case managers, • Maintain professionalism, empathy, and confidentiality at all times What We're Looking For: • Excellent English communication skills - clear and patient, • Previous customer service experience (call center, benefits, healthcare, or financial services is a plus), • Comfortable working 100% remote with a laptop, headset, and stable Wi-Fi, • Ability to handle sensitive information and difficult clients calmly, • Basic computer skills - Google Workspace, CRM, typing 35+ WPM, • Must be 18+, authorized to work in the US, and have a quiet home office, • High school diploma required