Customer Service Assistant

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• Malanda Inc.

  

  Customer Service Representative (CSR)

  1 month ago

  $18–$20 hourly

  Full-time

  Somerset, Franklin Township

  Mandell's Clinical Pharmacy is an independently-owned Specialty Pharmacy located in Somerset, New Jersey. We are looking to hire FULL-TIME Customer Service Coordinator's, for two different departments, who have longevity and excellent customer service skills. You must have a GREAT positive personality. In this position you can be cross-trained and grow with the company. There is heavy communication with patients and clinics over the phone. Therefore, you MUST have excellent communication skills, be able to work in a high volume and fast paced environment, be organized and able to learn quickly while possessing multi-tasking abilities. You should also be able to pay close attention to detail while working in a team setting. Being able to work well under pressure is important. The position requires you to work rotating shifts between the hours of 9:00am and 6:00pm. You must also be able to work at least one Saturday per month. We are closed on Sundays and major holidays. MUST BE ABLE TO PASS A BACKGROUND, DRUG AND ALCOHOL SCREENING What You’ll Do: Research patient data on RX computer system. Answer incoming calls as well as make outgoing calls to patients, clinics and Doctors. Process orders OR enter prescriptions into computer system. Select appropriate billing and bill claims. Screen patients for prescriptions that need to be processed or require prior authorization. Coordinate the cycle with the patient. Qualifications: Excellent verbal and written communication skills. EXCELLENT WORK ETHIC!!! MUST be able to work rotating shifts including one Saturday per month. Must be able to work 40 hours per week. Ability to multi-task and problem solve. Can work well under pressure and meet deadlines. Ability to work in a fast paced environment with accuracy. Associates Degree preferred. Positive attitude and leadership qualities. Able to work well in a team environment. Mandell's Clinical Pharmacy provided the following inclusive hiring information: Vacation (PTO) Sick Pay Holiday Benefits - MEDICAL, DENTAL, VISION, LTD, STD, & LIFE INSURANCE

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