At J.Walker Salon, we combine creativity, expertise, and personalized care to deliver an exceptional beauty experience. Our team prides itself on helping every guest feel confident, refreshed, and heard—from the moment they book their appointment to the moment they leave our chair.
Role Overview
We’re seeking a friendly and detail-oriented Customer Support Agent to serve as the first point of contact for our clients. You’ll help manage appointments, answer questions about services, resolve concerns, and ensure that every client interaction reflects the warmth and professionalism that define J.Walker Salon.
Responsibilities
Greet clients via phone, email, and online chat with professionalism and care.
Schedule, confirm, and modify appointments using salon software.
Answer inquiries about services, pricing, stylists, and promotions.
Handle customer feedback and complaints with empathy and efficiency.
Support the front desk team during busy hours.
Maintain accurate customer records and assist with follow-up communication.
Collaborate with stylists and management to ensure smooth client experiences.
Qualifications
Prior experience in customer service, reception, or salon/spa environments preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency with scheduling or POS systems a plus.
A positive attitude and genuine passion for helping others.
Embark on a rewarding journey where your enthusiasm for helping others makes a real difference! We’re dedicated to fostering an inclusive environment that values your growth and success. Join us today as we deliver outstanding client experiences together!
Pay: $20.35 - $26.32 per hour
Benefits:
401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Education:
High school or equivalent (Required)
Work Location: In person
- Experience
- Required
- Employment
- Full-time
111 Morristown Road, 07924, Bernardsville
Beauty salon, Hair care, Spa • 11-50 Employees
Hiring on JOB TODAY since March, 2026
Giving back has always been a core component of the J Walker lifestyle, and an important part of the J Walker philosophy. Our team is motivated by more than hair, makeup, or aesthetics… We’re here for everything that goes into helping you
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