As the Customer Service Specialist, you will take on a dual-position role that combines administrative support with customer service responsibilities. In this role, you will be responsible for delivering excellent customer service both over the phone and in person while maintaining a positive attitude and demonstrating a strong work ethic. This dual position requires a self-motivated individual who is eager to take on additional responsibilities, capable of managing multiple duties effectively, and able to support staff across various tasks with professionalism and efficiency.
We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to Union City New Jersey to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area.
I'm interested! What will I get to do in this position?
Serve as the first point of contact for customers via phone, email, and in-person.
Resolve customer inquiries and complaints promptly and professionally.
Maintain customer accounts, update records, and process orders or returns.
Collaborate with internal departments to address customer needs and ensure satisfaction.
Prepare correspondence, reports, and other documents as needed.
Maintain organized filing systems (physical and electronic).
Support team members with ads administrative tasks
Work week will be Monday - Friday and some weekends if asked
Requirements
Encore will only onboard those authorized to work in the United States, pass background check ,drug test Compensation will be discussed during interview
3700 Bergenline Avenue, 07087, Union City
Marketing • 51-250 empleados
En JOB TODAY desde agosto, 2025
Encore Business group has been around for over eighteen years helping local communities by providing services and hiring the most experienced and qualified professionals
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Company Overview GSP CAMPAIGNS is a Manhattan-based marketing agency known for its innovative strategies that enhance sales and marketing performance. Our mission is to transform businesses by amplifying their unique brand narratives and delivering extraordinary results through data-driven campaigns. Summary As a Brand Ambassador at GSP CAMPAIGNS, you will play a vital role in supporting our sales and marketing initiatives. This position is essential for ensuring exceptional customer experiences and contributing to the overall success of our campaigns. Responsibilities • Assist in daily operations to ensure smooth workflow and customer satisfaction., • Provide excellent customer service by engaging with clients and addressing their needs., • Operate POS systems accurately, processing transactions efficiently., • Support food preparation and presentation as needed for promotional events., • Collaborate with team members to achieve sales goals and enhance brand visibility., • Maintain cleanliness and organization of the workspace to create a welcoming environment. Requirements • Strong customer service skills with a focus on client satisfaction., • Basic math skills for handling transactions and inventory management., • Experience with POS systems preferred but not required., • Ability to work in a fast-paced environment while maintaining attention to detail., • Sales experience is a plus, particularly in retail or food service settings. If you're ready to contribute your skills to a dynamic team that values creativity and results, we invite you to apply today at GSP CAMPAIGNS!
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