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Front Desk Receptionist - Alinea Medical Spa Acne Scar & Laser Skin Care NYC

Office & Admin

5 hours ago254 views

About the Role
We’re seeking a polished, detail-oriented Front Desk Receptionist to support a fast-paced medical/aesthetic practice. You’ll be the first point of contact for patients, responsible for a high-end patient experience, accurate check-in/check-out, scheduling, phone handling, and clean payment/ledger documentation. This role requires professionalism, urgency, and strong organization.


Key Responsibilities


Front Desk Operations (Opening/Closing)
Open/close the clinic consistently: lobby readiness, restocking, sanitizing high-touch areas, equipment/phone check
End-of-day closeout: secure PHI, lock up, power down, ensure lobby reset and doors secured


Patient Check-In / Check-Out
Greet patients warmly and verify identity (ID/insurance card when applicable)
Confirm demographics (name spelling, address, phone/email, preferred language)
Check patient ledger for balances and collect payments prior to rooming when required
Provide receipts and confirm aftercare printouts / next appointment details (as applicable)


Scheduling & Confirmation
Schedule consultations, follow-ups, treatments, and post-ops per clinic standards
Perform appointment confirmations (calls/texts) and update statuses (confirmed/unconfirmed/rescheduled/cancelled)
Monitor gaps/overbooks and flag same-day risks (cancels, reschedules, repeat no-shows)


Phones & Call Routing
Answer calls promptly with a warm, professional tone
Route calls appropriately (clinical urgency, post-op concerns, pricing/booking, general scheduling)
Document call outcomes and next steps in CRM/EMR as required


Payments, Deposits, Receipts
Collect and post payments accurately (Weave/terminal/Zelle) into Nextech
Apply payments to the correct invoice/charge and scan/upload receipts to the chart
Follow refund escalation policy—front desk does not promise refunds/timelines unless authorized


Patient Experience & De-escalation
Offer hospitality (water/coffee), give wait-time updates every 10–15 minutes
Maintain HIPAA discretion at the desk and on calls
De-escalate upset patients calmly and escalate to leadership when needed; document objective facts


Daily Reporting (must be comfortable with numbers)
Begin-of-Day report (by ~10:30am): consult totals, confirmed/unconfirmed, patients with balances due
End-of-Day report: tomorrow’s consult readiness + today’s consult outcomes and financial snapshot (collected totals, balance collections, notes)


Requirements
2+ year experience in medical/dental/aesthetic front desk (preferred, not required if strong fit)
Strong communication, professionalism, and customer service mindset
Accurate data entry + comfort handling payments and sensitive information (HIPAA)
Ability to multitask in a busy environment and follow SOPs closely
Tech comfortable: EMR/CRM + phones/texting systems(Nextech/Weave experience is a plus)


Preferred Qualifications
Bilingual Spanish (highly preferred)
Experience with consult-driven practices (plastics, med spa, dermatology, dental)
Proven consistency with confirmations, collections, and documentation


Benefits
Health insurance / PTO / sick time
Employee discounts on services/products
Growth path: Senior Front Desk / Lead Front Desk / Front Desk Manager


Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.


Job Types: Full-time, Contract


Pay: $24.00 - $32.00 per hour


Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance


Experience:
Front desk: 2 years (Required)


Ability to Commute:
New York, NY 10036 (Preferred)


Ability to Relocate:
New York, NY 10036: Relocate before starting work (Preferred)


Work Location: In person



  • Experience
    Required
  • Languages
    Spanish – Intermediate
  • Employment
    Full-time

pin icon590 5th Avenue, Manhattan, 10036, New York

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ReceptionistNew York

Skin care clinic in New York

Hiring on JOB TODAY since January, 2026

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