



We are seeking a friendly, reliable, and customer-focused Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction and loyalty.
Key Responsibilities
Respond to customer inquiries via phone, email, chat, or in person
Resolve customer complaints and concerns in a professional and timely manner
Provide accurate information about products, services, and company policies
Process orders, returns, exchanges, and account updates
Maintain detailed and accurate customer records
Escalate complex issues to the appropriate department when necessary
Follow company guidelines and service standards
Meet or exceed performance and customer satisfaction goals
Qualifications
High school diploma or equivalent (college level preferred)
Previous customer service experience is a plus, but not required
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to multitask and work in a fast-paced environment
Basic computer skills and familiarity with CRM systems
Positive attitude and strong work ethic
Skills & Competencies
Clear verbal and written communication
Active listening skills
Patience and empathy
Time management and organization
Team-oriented mindset
485 Madison Avenue, Manhattan, 10022, New York

Publica una oferta y contrata