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Customer Service Representative (CSR) - Jewel Construction Company - New York

Customer Service

4 hours ago36 views

Jewel Construction Company is seeking a detail-oriented and professional Customer Care Representative to support clients across our residential construction and restoration projects. This role is essential in ensuring a seamless experience for homeowners, property managers, and partners throughout every stage from initial inquiry to project completion.
The ideal candidate is an excellent communicator who demonstrates patience, organization, and a strong client-first mindset. This is a fully remote position requiring accountability, responsiveness, and professionalism in all interactions.


Key Responsibilities:

  • Manage inbound calls, emails, and client inquiries related to ongoing and prospective construction projects
  • Provide accurate information regarding project timelines, services (including brownstone restoration and deck construction), and updates
  • Assist clients with scheduling consultations, service requests, and project coordination support
  • Maintain detailed records of client communications and project updates in internal systems
  • Coordinate with project managers, design teams, and field staff to ensure client needs are met
  • Escalate complex concerns or project-specific issues to the appropriate internal teams
  • Uphold company standards for service quality, discretion, and professionalism in all communications

Qualifications:

  • Strong written and verbal communication skills
  • High school diploma or bachelor’s degree preferred
  • Customer-focused mindset with professionalism and attention to detail
  • Ability to manage multiple client interactions and priorities efficiently
  • Comfortable using computers, CRM systems, and communication tools
  • Previous customer service or client support experience preferred
  • Experience in construction, real estate, or home services is a plus, but not required
  • Ability to work independently and maintain productivity in a remote environment

Benefits:

  • Competitive pay with performance-based incentives
  • Remote work flexibility
  • Paid training and opportunities for professional growth
  • Collaborative and supportive team environment
  • Paid time off and wellness-focused initiatives
  • Opportunities for advancement within the company
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Shihab  J. avatar icon
Shihab J. from Jewel Construction Company is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    Monday to Friday
  • Salary
    $3,000 – $4,000 monthly
  • Starting time
    Immediate start!

pin icon3623 15th Avenue, Borough Park, Brooklyn, 11218, New York

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Customer AssistantNew York

Roofing contractor • 1-10 Employees

Hiring on JOB TODAY since April, 2026

Jewel Construction Company is defined by a culture of artisan craftsmanship, rigorous safety, and small-team collaboration. As a family-owned business established in 1986, it offers a workplace focused on NYC's architectural heritage

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Shihab J.Active 3 hours ago
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