Customer Service Representative (CSR) - Empire Risk Solutions LLC

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• Global Payments

  

  Manager, Account Management

  7 days ago

  Newark

  Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Overview We’re on a mission to transform how K‑12 schools operate, connect, and deliver exceptional experiences to families and students. As the leading provider of enterprise software and payments technology for school districts nationwide, we empower school communities with tools that simplify tasks, strengthen operations, and elevate the student experience every day. We’re building an environment where curiosity is encouraged, collaboration is essential, and meaningful work is a daily norm. If you thrive in fast‑paced environments, love helping customers succeed, and are energized by growth, you’ll feel right at home here. We’re searching for a Manager of Account Management to help lead our high‑impact team responsible for accelerating adoption and expansion of the MySchoolBucks platform. This is a role for a strategic thinker, a motivator, and an advocate for both customers and team members — someone who knows how to turn opportunities into outcomes. As a key leader in our business organization, you will: Lead & Inspire * Manage and develop a team of 5 Account Managers, driving performance, supporting onboarding, and building deep expertise across the MySchoolBucks product ecosystem. * Foster a culture of collaboration, continuous improvement, and customer success. Drive Growth * Develop strategies and repeatable playbooks that maximize retention, identify upsell opportunities, and enhance the customer lifecycle. * Lead the team to consistently achieve (and exceed!) annual revenue targets. * Build and oversee team pipelines, forecasting growth, retention, and churn with accuracy and insight. Collaborate & Influence * Partner closely with Payments leadership to ensure teams are equipped to deliver impact. * Work cross‑functionally with Product Management, Sales, Marketing, and Implementation teams to execute growth initiatives. * Serve as the escalation point for strategic accounts and high‑value opportunities. Elevate Customer Experience * Champion an exceptional customer journey, ensuring clients feel supported, heard, and empowered. * Conduct key account demos and coach the team on persuasive, value‑driven selling. What You Bring * 4+ years of account management or sales experience, including supervisory experience. * 5+ years of experience in K‑12 ed‑tech, SaaS, and/or payments (preferred). * Exceptional communication and presentation skills with the ability to influence decision‑makers. * Strong relationship‑building instincts — genuine, empathetic, and strategic. * Analytical strength with the ability to build data‑driven team strategies. * A steadfast commitment to integrity, client success, and delivering outstanding work. * Bachelor’s degree or equivalent experience. Why You’ll Love Working Here * Meaningful impact on the K‑12 community and the families we serve. * A team culture built on trust, innovation, and shared wins. * A dynamic environment where your ideas will shape the future of school technology. $85,000 - $90,000 + Commission Compensation The above represents the expected base salary range for this job requisition. Ultimately, in determining your base pay, we'll consider your location, experience, and other job-related factors. The compensation model also allows for additional commission compensation, which may be later used to offset any wage advancements. A first-year professional may expect an average of $30,000 - $40,000 in commission compensation. Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: ___ Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact ___.

• Martindale-Avvo

  

  Account Manager

  5 days ago

  Newark

  Martindale-Avvo is seeking a driven, self-starting Account Manager who is creative, competitive, and confident. Our Account Managers are responsible for growing and retaining our existing customer base. This role will be assigned an existing book of business with the expectation that their account list and revenue will quickly grow. The primary goal of this position is to increase revenue growth and reduce account churn through strategic consultative selling. Responsibilities: • Identify and target revenue growth opportunities for upselling additional Martindale-Avvo products and services in an assigned book of business., • Upsell and renew existing customers to meet or exceed monthly upsell and churn goals., • Onboard and manage new customer accounts as assigned., • Negotiate and close upsell and renewal contracts., • Handle and save customer cancellation inquiries., • Establish and maintain high-level customer relationships., • Provide full account management support to law firms and their personnel leveraging internal tools, portals, analytics and reports., • Analyze and recommend opportunities for our customers to maximize their subscription benefits and improve their overall experience and satisfaction., • Single point of contact as an expert regarding the firm's current marketing program, their results and new opportunities to capitalize on their current plan., • Maintain high activity levels by meeting or exceeding established performance metrics., • Develop an in-depth understanding of all aspects of online marketing and competitive products to articulate the benefits and advantages of our client development products, and handle customer concerns or objections., • Provide significant value to customers by providing them with educational information to help them understand the value and importance of their online marketing program., • Demonstrate the highest level of professionalism., • Utilize and adopt all required processes, tools and systems including Salesforce.com., • Provide accurate sales forecasts and develop continual business growth., • Comply with company and sales policies and procedures in an ethical manner. Qualifications: • BA/BS or equivalent., • 2 years successful sales experience in B2B, solutions-oriented environment, preferably selling complex, intangible solutions. - Experience in digital marketing is a plus., • Excellent oral and written communication skills, presentation skills and phone presence., • Strong probing, negotiation and closing skills. Phone sales is a plus., • Tech savvy with working knowledge of software and internet applications, including Salesforce.com and Google Workspace., • Track record of building customer loyalty and customer relations., • Extraordinary work ethic with exceptional organizational and time-management skills., • Positive attitude with a passionate desire to win and succeed. Entrepreneurial mindset. This is a base + uncapped commission role with a base that starts at $50,000. About Internet Brands: Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit . Internet Brands and its wholly-owned affiliates are an equal-opportunity employer.

• Orion Placement

  

  Bilingual Law Firm Intake Specialist (Spanish/English)

  20 days ago

  Newark

  Pay: $50,000.00 - $104,000.00 per year Why This Is a Great Opportunity • Join a respected, growing law firm where your communication skills and client care make an immediate impact, • Be the first voice prospective clients hear and help guide them during important, often stressful moments, • Work closely with attorneys and leadership in a role that is central to the firm’s growth and client experience, • Enjoy real variety in your day across client communication, intake, scheduling, follow-up, and case information gathering, • Opportunity to build your career in a professional legal environment with room to grow, • Free indoor parking and immediate eligibility for 401(k) Location: This is a full-time on-site opportunity based in Newark, New Jersey. Note: Must be fluent in both Spanish and English. Prior intake, client service, call center, or law firm experience is strongly preferred. About Us We are a busy, client-focused law firm serving individuals and families across multiple practice areas. Our team is known for providing thoughtful guidance, strong communication, and personalized support from the very first interaction. Confidential Employer. Job Description • Answer incoming calls from prospective clients in both Spanish and English, • Conduct initial intake conversations and gather relevant case details with professionalism and empathy, • Enter accurate client and case information into the firm’s systems, • Schedule consultations and help keep the intake process moving efficiently, • Follow up with prospective clients and maintain consistent communication, • Deliver a positive, reassuring first impression of the firm, • Maintain confidentiality and professionalism in every client interaction, • Support a fast-paced office by balancing calls, follow-up, scheduling, and data entry Qualifications • Fluent in Spanish and English, • Strong verbal communication and interpersonal skills, • Prior experience in legal intake, customer service, call center, receptionist, or client-facing administrative work preferred, • Strong organizational skills and attention to detail, • Comfortable handling sensitive conversations with professionalism, • Good data entry and computer skills, • Able to manage multiple priorities in a fast-paced environment Why You Will Love Working Here You will be part of a collaborative, mission-driven team that values responsiveness, professionalism, and helping people through difficult situations. This is a strong opportunity for someone who enjoys speaking with people, staying organized, and playing an important role in a law firm’s client experience and growth. JPC-756 Job Type: Full-time Benefits: • Dental insurance, • Paid time off, • Vision insurance

• Relativity

  

  Senior Technical Account Manager

  5 days ago

  Newark

  Posting Type Remote/Hybrid Job Overview The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. This role requires prior Relativity experience. Job Description and Requirements Role Responsibilities * Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized * Help guide the resolution of critical customer incidents * Lead technical success plans to ensure customers have a positive and successful experience using Relativity * Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers * In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals * Drive internal service review meetings covering performance, service improvements, quality, and process * Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents * When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity * Maintain the flexibility to work other time frames as needed or requested * Commitment to and consistent demonstration of core company values * Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices * Exhibit subject matter expert (SME) knowledge in Relativity * Relativity Certified Administrator required Preferred Qualifications • 7+ years in a technical role directly supporting customers, • Highly-developed written and verbal communication skills, • Ability to work efficiently under pressure, drive projects to completion and meet deadlines., • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives., • Meticulous attention to detail., • Experience working in a SaaS, IaaS and/or Hybrid environments, • Experience with and knowledge of e-discovery industry and products., • ITIL Certification, • Relativity Expert/Master certification Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between following values: $100,000 and $150,000 The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

• Qualys

  

  Senior Technical Account Manager

  5 days ago

  Newark

  Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Senior Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process. Responsibilities: • Provide product and technical support for assigned accounts, • Identify and develop potential new business opportunities, • Convey customer requirements to Product Management, Marketing and Engineering teams, • Provide functional and technical support to customers, • Respond to customer questions on technical and business related issues, • Deliver high-level and detailed sales presentations, • Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions, • Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc., • Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports, • Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff, • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches, • 5-7 years relevant experience, • Bachelor degree or equivalent experience, • Excellent written and oral communication skills, • Able to travel throughout sales territory, • 'Big 4' or similar consulting experience a plus Qualys is an Equal Opportunity Employer, please see our ___.

• GL1

  

  Customer Service - Work from Home $45 per hour

  17 days ago

  Newark

  Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

• Professional Careers

  

  Remote Customer Service - Benefits Specialist (50k-90k per year)

  2 months ago

  Newark

  We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: • Previous experience in customer service or sales is a plus., • Great communication skills, • Ability to listen to and understand customer needs., • Good problem-solving skills, • Comfortable working remotely and independently, • Willingness to learn and develop new skills., • Ability to adapt to change in a dynamic environment., • If this sounds like you, we'd love to chat! What You Can Expect: • Flexible schedule, • 100% Remote position (Work from home), • Hands on training, • Life insurance, • Health insurance reimbursement, • Industry-leading resources and technology We hope to see your application soon!

• Professional Careers

  

  Benefits Customer Service Coordinator (50k-90k per year)

  2 months ago

  Newark

  We're looking for candidates with great customer service skills to fill our Remote Customer Service role! This role is entirely remote and offers full-time/Part time hours with flexibility . We are ready to schedule interviews for this week. We're seeking someone who is great with people, building relationships, and putting customers first. Our ideal candidate is eager to grow, ready to learn, and loves a fast-paced atmosphere. Language Requirement: Proficient level English Preferred experience/skills: • Previous experience in customer service or sales is a plus., • Great communication skills, • Ability to listen to and understand customer needs., • Good problem-solving skills, • Comfortable working remotely and independently, • Willingness to learn and develop new skills., • Ability to adapt to change in a dynamic environment., • If this sounds like you, we'd love to chat! What You Can Expect: • Flexible schedule, • 100% Remote position (Work from home), • Hands on training, • Life insurance, • Health insurance reimbursement, • Industry-leading resources and technology We hope to see your application soon!