- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Experience
- Not required
- Languages
- English – Intermediate
- Employment
- Full-time
- Salary
- $31 – $50 hourly
501 West 10th Street, Sundance Square, 76102, Fort Worth
insurance • 11-50 Employees
Hiring with us since March, 2024
CYA Insurance is your dedicated partner in safeguarding what matters most. Our expertise and personalized approach ensure that you receive the right coverage for your unique needs. Trust us to protect your future.
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