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Job Summary
Provide exceptional customer service via various communication channels, resolving customer inquiries, complaints, and concerns in a timely and professional manner. Ensure customer satisfaction, loyalty, and retention while promoting company products and services.
Key Responsibilities
Skills and Qualifications
Working Conditions
Salary Range
$2,000 - $4,000 per month (dependent on location, experience, and industry)
Benefits (optional)
Provide exceptional customer service via various communication channels, resolving customer inquiries, complaints, and concerns in a timely and professional manner. Ensure customer satisfaction, loyalty, and retention while promoting company products and services.
Key Responsibilities
- Customer Interactions: Respond to customer inquiries, complaints, and feedback via phone, email, chat, social media, or in-person.
- Issue Resolution: Investigate and resolve customer issues promptly, efficiently, and fairly.
- Product/Service Knowledge: Stay up-to-date on company products and services, features, and benefits.
- Problem-Solving: Analyse customer problems, identify solutions, and implement resolutions.
- Communication: Clearly and effectively communicate with customers, colleagues, and management.
- Documentation: Accurately record customer interactions, issues, and resolutions in CRM systems.
- Quality Assurance: Meet quality standards for customer service, ensuring timely and satisfactory resolutions.
- Team Collaboration: Work collaboratively with internal teams to resolve complex customer issues.
- Metrics and Reporting: Track and report customer service metrics, such as first-call resolution, customer satisfaction, and issue resolution rates.
Skills and Qualifications
- Excellent communication, interpersonal, and problem-solving skills
- Strong customer service background and experience
- Ability to work in a fast-paced environment
- Proficiency in CRM software and technology
- High school diploma or equivalent required; degree preferred
- Flexibility to work varied shifts, including evenings, weekends, or holidays
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
Working Conditions
- Home or call centre environment
- Computer-based work
- Frequent phone and email interactions
Salary Range
$2,000 - $4,000 per month (dependent on location, experience, and industry)
Benefits (optional)
- Paid time off
- Training and development opportunities
- Performance-based bonuses
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Part-time
- Salary
- $2,000 – $4,000 monthly
- Benefits
- Extra Tips and compensation
4217 San Mateo Boulevard Northeast, Hodgin, 87110, Albuquerque
Customer AssistantAlbuquerque
Electronics store, Store • Private individual
Hiring on JOB TODAY since December, 2024
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