Floor Captain - Nomad Tea Parlour

Bar & Restaurant
Event Hall on the Mezzanine

Job Responsibilities:

Providing excellent customer service and experience: Restaurant service captains are responsible for customer satisfaction and providing flawless service to guests.

• Greeting and welcoming guests when they enter
• Thanking guests and conveying gratitude while they are exiting
• Explaining different menu items and offering recommendations
• Answering any questions about the ingredients of a dish on the menu
• Serving food and beverages to guests, if required
• Addressing any guests’ complaints or requests

Managing guest reservations and seating:
Managing reservations and seating plans effectively can be crucial for a restaurant to operate smoothly and ensure customer satisfaction. Captains usually assist guests with table reservations and seating and ensure that all tables have adequate furniture and utensils. They also convey this information to help chefs in the kitchen department and the serving staff prepare for the day. During operational hours, captains are generally available at reservation desk to receive guests with advance reservations or respond to queries about waiting time.

Organizing special events and parties:
Restaurants may host special events such as private parties or large group dining. Captains play an integral role in this process, as they liaison between the guests and restaurant staff to ensure that the restaurant meets all requirements related to food, seating and decor. Captains are also responsible for detailing event details and preparing the menu.

Inspecting the hygiene and cleanliness of restaurant premises:
Besides supervising the cleanliness of the entire premises, captains usually ensure that the table, tableware, drinkware, linen ,and cutlery are clean and hygienic. They are also typically responsible for following all safety and hygiene regulations to ensure compliance with laws. When they are serving tables, captains also usually clear the table and may pack uneaten food items for guests.

Collecting customer feedback for improvement:
As captains interact with guests during their dining experience, they are responsible for collecting customer feedback and reviews about the food and service. They generally check with guests about their overall experience and specific feedback about each food product or beverage. Captains also forward this information to chefs and managers to help improve the restaurant's menu, quality and service.

Managing and training junior servers and staff:
Captains help manage and train junior servers and other staff members. They typically acquaint new staff members with the restaurant's protocols and culture and may conduct short onboarding training sessions.

Important skills of a restaurant captain

• Communication
  Communication is important for professionals in the restaurant industry to interact with guests, coordinate with colleagues and offer excellent customer service
• Customer service
  Customer service skills are crucial in the food and beverage industry as these professionals regularly interact with guests and customers. Being polite, having a pleasing personality and providing customers with a pleasant experience are some aspects of having strong customer service skills.
• Knowledge of food and beverages
  Strong knowledge of different cuisines, food, ingredients and beverages can be essential for restaurant service captains. This can help them answer queries about items on the menu and share information about different dishes. This knowledge can also be beneficial in helping customize their orders as per allergies and special dietary requirements. Similarly, being culturally aware can help captains serve guests from different backgrounds and identities effectively.
• Collaboration and coordination
  Captains require strong collaboration and coordination skills as they interact with guests, chefs, servers and other staff regularly. These abilities can help convey relevant information timely and ensure guests have a comfortable dining experience. These skills can also help them develop strong professional relationships with colleagues and create a positive workplace culture for their team members.
• Attention to detail
• Multitasking