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General Manager – Cannabis Dispensary - Klub CaniVibe - New York

Management

April 20, 202696 views

Expires in 15 days

The General Manager (GM) is responsible for overseeing all daily operations of the dispensary, ensuring compliance with state cannabis regulations, maximizing revenue, and delivering a premium customer experience. This role combines leadership, sales strategy, inventory control, and team development to drive profitability and brand growth.



Key Responsibilities


Operations Management



  • Oversee day-to-day dispensary operations (retail + delivery if applicable)
  • Ensure smooth opening/closing procedures and store readiness
  • Maintain a high-end, organized, and compliant retail environment

Sales & Revenue Growth



  • Drive daily, weekly, and monthly revenue targets
  • Implement upselling strategies and optimize average cart size
  • Execute promotions, product launches, and marketing campaigns
  • Monitor KPIs (conversion rate, average order value, repeat customers)

Team Leadership



  • Hire, train, and manage dispensary staff (budtenders, supervisors, delivery drivers)
  • Create schedules and manage labor costs efficiently
  • Build a strong sales culture and accountability within the team
  • Conduct performance reviews and coaching

Compliance & Security



  • Ensure full compliance with state and local cannabis laws
  • Maintain accurate reporting, ID verification, and transaction tracking
  • Work with security teams to enforce safety protocols
  • Prepare for inspections and audits

Inventory & Vendor Management



  • Oversee inventory ordering, receiving, and reconciliation
  • Prevent shrinkage and manage product lifecycle
  • Build relationships with vendors and brands
  • Optimize product mix based on sales data

Customer Experience



  • Deliver a high-end, “Apple Store–level” dispensary experience
  • Resolve customer issues professionally and efficiently
  • Maintain strong brand reputation and customer loyalty

Technology & Systems



  • Manage POS systems (e.g., Dutchie, Treez, etc.)
  • Utilize analytics tools to drive decision-making
  • Oversee in-store tech (e.g., tablets, digital menus, Peak Beyond systems)

Qualifications



  • 3–5+ years of retail management experience (cannabis preferred)
  • Strong understanding of cannabis products, strains, and compliance regulations
  • Proven track record of hitting sales targets
  • Experience managing teams (10+ employees preferred)
  • Strong leadership, communication, and problem-solving skills
  • Experience with POS systems and inventory software

Key Skills



  • Leadership & team building
  • Sales strategy & revenue optimization
  • Compliance & risk management
  • Inventory control
  • Customer experience excellence
  • Data-driven decision making

Success Metrics (KPIs)



  • Monthly revenue growth
  • Average order value (AOV)
  • Customer retention rate
  • Inventory accuracy & shrinkage
  • Employee performance & retention
  • Experience
    Required
  • Employment
    Full-time
  • Schedule
    TBD

pin icon3295 Richmond Avenue, Eltingville, Staten Island, 10312, New York

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Supervisor ManagerNew York

Cannabis Dispensary • 1-10 Employees

Hiring on JOB TODAY since April, 2026

A next-generation dispensary built at the intersection of technology, precision, and elevated customer experience. Every element of the environment is designed

Jason D. avatar icon
Jason D.Active 2 months ago
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