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Guest Experience Concierge - Return Policy Broadway Hotel - New York

Seguridad

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Guest Experience Concierge
New York, NY


Who We Are

We’re not your average hotel.  We’re a place where design, culture, and genuine human connection come together.  Our guests don’t just sleep here; they experience it here. And the person who sets that tone from the very first hello? That’s you.


The Role

You’re the heartbeat of our lobby - part host, part problem-solver, part local expert. This isn’t a “check them in, hand them a key card” kind of role. You’re our guests’ go to from the moment they arrive to the moment they leave.


What You’ll Do

*Guest Experience & Arrival*

Every check-in and check-out should feel like a conversation, not a transaction. You read the room, match the energy, and make every guest feel like the only one in it.


  • Welcome and check in guests with warmth and efficiency
  • Anticipate needs and personalize every interaction
  • Handle departures so guests leave feeling as good as when they arrived
  • Maintain accurate guest profiles so return visits feel personal
  • Verify and authenticate the guests IDs


*Concierge & Local Expertise*

Guests can Google. They come to you for what Google doesn’t know. You’re plugged into the city and the new openings, the right contacts, the spots worth the wait.


  • Recommendations for dining, nightlife, arts, and sites to see
  • Build and maintain relationships with local venues and businesses
  • Field and fulfill concierge requests with resourcefulness and follow-through

*Reservations & Stay Management*

Own the details so guests never have to. From booking to billing, you keep everything accurate, clear, and handled with care.


  • Manage bookings, modifications, and special requests through the Guesty PMS
  • Communicate cancellation, refund, and early departures and follow SOPs
  • Escalate adjustments and refunds, to management when needed
  • Keep shift reports and logs current and thorough

*Fire, Life Safety & Emergency Readiness*

This isn’t a secondary duty, it’s a core part of who we need you to be. You are the designated safety authority on property during your shift, and we take that responsibility seriously.


  • Hold active FDNY Fire Safety Director (FSD) or Fire Life Safety Director (FLSD) certifications required at time of hire, no exceptions
  • Serve as designated Fire Safety Director on all assigned shifts per NYC Local Law and FDNY requirements
  • Oversee the fire command station and maintain all required logs
  • Lead emergency response with calm authority when needed
  • Hold a current First Aid certification (we can provide this if needed)

What You Bring

  • A genuine love for people and for New York City
  • 1–2 years of front desk, concierge, or guest-facing hospitality experience; luxury or lifestyle hotel background a strong plus
  • A cool head, a warm personality, and an instinct for when to go off-script
  • Flexible availability:  evenings, weekends, and holidays are part of the rhythm here

Why You’ll Love It Here

This is a place where your personality is an asset, your creativity is welcomed, and your growth is taken seriously.  You’ll be part of a team that genuinely cares about the guests, about the craft, and about each other.

  • Experiencia
    Se requiere
  • Idiomas
    Inglés – Avanzado
  • Jornada
    Parcial
  • Horario
    Monday - Sunday Evening and Overnight
  • Salario
    22 $ – 25 $ por hora
  • Extras
    Tips from Guests
  • Inicio
    Incorporación inmediata

pin icon1141 Broadway, Manhattan, 10001, New York

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SeguridadNew York

Hotel • 1-10 empleados

En JOB TODAY desde junio, 2026

This is a place where your personality is an asset, your creativity is welcomed, and your growth is taken seriously. You’ll be part of a team that genuinely cares about the guests, about the craft, and about each other.

Owen F. avatar icon
Owen F.Activo hace 41 minutos
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