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Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour Temporary: This position is covering a medical leave and the duration is expected to be around one month, however it is subject to change RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionTrump International Hotel and Tower New York is looking for a Concierge to join our dynamic team. Responsibilities include: • Greet guests in a warm and professional manner, • Provide information to guests and visitors regarding the hotel and the city, • Identify guests’ needs and assist with recommendations and arrangements (reservations, transportation, etc.), • Act as a liaison between guests and other departments within the hotel and external agencies Job Requirement: • At least 1 year of Concierge experience at a luxury Hotel, • Member of Les Clefs d'Or preferred, • Have strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows, and attractions in New York City as well as possess the ability to investigate any unfamiliar resources requested by guests, • Candidate must work a 100% flexible schedule which will include weekends, am or pm shifts, and holidays., • Knowledge of OPERA and Alice, • A strong sense of urgency, flexibility, organizational skills, and ability to multi-task are a must, • Excellent communication skills both written and verbal in English, • Multilingual, • College degree or equivalent experience. Hospitality degree is a plus Base Salary: $31.73 - 42.31 We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Guest Service Agent Location: HOLIDAY INN EXPRESS – MIDTOWN WEST 538 West 48th Street | New York, NY 10036 Pay Rate: $19/hr SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job Description Role Summary At Firmdale Hotels, exceptional hospitality is at the heart of everything we do. We are looking for a confident and commercially minded Food & Beverage Administrative Coordinator to support revenue generation across our restaurants and events spaces while delivering a seamless and personalized guest experience. This role is integral to the success of our Food & Beverage operations, acting as a key point of contact for restaurant and event enquiries. Through thoughtful communication, attention to detail, and proactive coordination, you will help convert enquiries into confirmed bookings, maximize covers and event spend, and support the wider Food & Beverage and Events teams. Department: Food & Beverage Reporting to: Food & Beverage Manager Key Responsibilities Guest Experience & Revenue Generation • Proactively convert event enquiries into semi-private or exclusive restaurant dining experiences, • Manage and convert Food & Beverage reservations and event enquiries via phone and email, ensuring all interactions reflect warm and engaging service style in line with Firmdale standards of operation, • Maximize revenue through effective table management, timings of reservations, menu upselling, and prioritizing high-value and repeat guests, • Identify and communicate potential sales opportunities and qualified leads to the Sales & Events team Administration & Operational Support • Maintain accurate and detailed booking records across all reservation systems, • Assist in preparing sales, reservations, and performance reports to support forecasting and business planning, • Ensure clear and consistent communication across Food & Beverage, Events, Kitchen, Front Office, and other hotel departments, • Provide administrative support to Food & Beverage Managers and Supervisors, including GM reports, menu development and formatting, • Support restaurant host teams and service operations during peak periods, acting as a liaison to ensure booking guidelines are followed Skills & Experience • Previous experience in hospitality reservations, events coordination, or sales support, ideally within a luxury or lifestyle hotel environment, • Strong commercial awareness with the ability to confidently convert enquiries into bookings, • A warm, professional, and engaging communication style with excellent phone and email etiquette, • Highly organized with exceptional attention to detail and a proactive approach, • Competent in Microsoft Office, particularly Excel; experience with OpenTable, POS systems, Opera and/or Delphi is advantageous, • Flexible, collaborative, and guest-focused, with a genuine passion for hospitality Why Join Firmdale Hotels • A varied and rewarding role with a direct impact on Food & Beverage and Events revenue, • The opportunity to work with distinctive restaurants, beautifully designed spaces, and a loyal guest following, • Exposure to high-profile events and premium hospitality experiences, • Ongoing training and development within an award-winning, people-focused luxury hotel group

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $19 hourly Responsibilities: • Ensure all guests feel they are having an exceptional experience at the property, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Process additional administrative, bookkeeping. and accounting procedures as required, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Qualifications: • Computer proficiency is required; experience with accounting or reservation software is preferred, • High school diploma or equivalent required; some college preferred, • Excellent customer service and communication skills are required, • Overnight shift; requires flexible hours, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required About Company Find us right on Route 3 in Clifton, close to New Jersey’s best attractions. We’re five miles from American Dream’s retail and entertainment complex and The Meadowlands Sports Complex, home to MetLife Stadium. New York City is just 10 miles away.

Job Description POSITION OVERVIEW: As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment. KEY RESPONSIBILITIES Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay. Anticipate guests' needs and proactively offer assistance to enhance their experience. Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations. Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests' preferences. Address guests' inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness. Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services. Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions. Collaborate with other hotel departments to ensure a cohesive guest experience and smooth operation of services. Stay updated on industry trends, local events, and attractions to continuously enhance service delivery. Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests. Provide accurate and expert information to guests in a courteous and professional manner. Take messages for in-house or arriving guests with accuracy and proper follow-up. Handle incoming and outgoing mail, packages, and emails accurately and timely. Establish close contacts with city activities providers to provide VIP information, ticketing, reservations, etc. Maintain knowledge of all hotel services, hours of operation, key personnel, and hotel policies. Keep management informed of any guest problems or complaints and actions taken. Assist in the reconciliation of charges originating from the Concierge Desk with accuracy. Display a high level of integrity and ethics at all times. Respond properly in any hotel emergency or safety situation. Perform other tasks or projects as assigned by hotel management or departmental management. QUALIFICATIONS and REQUIREMENTS: High school diploma or equivalent required. Additional education or certification in hospitality management or related field is a plus Minimum 2 years’ experience as a lobby level hotel Concierge in the luxury market and/ or related luxury experience. Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus Fluency in a language other than English strongly preferred. Ability to attend to detailed and meticulous guest requests. Utilization of hotel computer systems and phone systems effectively; prior knowledge of Microsoft Office, OPERA, ALICE, and digital platforms such as RESY, OpenTable, Seven Rooms, etc. a plus PHYSICAL REQUIREMENTS NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: *Standing/walking; forward bend, overhead reaching, kneeling to lift packages and suitcases Force: * Average package or suitcase: 25 lbs. *Heaviest package or suitcase: 50 lbs. *Scale: 25 lbs. Repetitions: * Lifting occurs 3-4 x hour x 8 hours/day *50 lbs. lifts occur occasionally *25-30 lbs. lift occur frequently *Standing/walking is continuous Sensory: *Good communication skills necessary (speech and hearing)

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description The Palm Court Guest Experience Agent’s primary responsibility is to improve the guests’ experience through diligent arrival preparation, the dining experience post visit and managing restaurant seating. We empower our agents to create relationships and use online resources to turn Moments into Memories. Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals. The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience. This position will be driven by a commitment to be the most gracious in hospitality. Compensation: $37 per Hour RESPONSIBILITIES: • Consistently offer a professional, friendly greeting and engaging service, • Understand all colleagues’ tasks in the outlet, • Assist with booking, modifying and cancelling reservations, • Collect, file, distribute and answer to guest feedback and questions, • Have knowledge of all menu items, garnishes, contents and preparation methods, • Assist guests regarding food and beverage menu items in an informative and helpful way, • Build rapport with VIPs, distinguished visitors, encourage feedback throughout their experience, • Assist with maintaining menus, • Understand shift end reports in the outlet and the POS system, • Ensure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guests, • Coat check responsibilities, • Follow outlet policies, procedures and service standards, • Follow all safety and sanitation policies when handling food and beverage, • Maintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the business, • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areas, • This position plays an important role in creating personalized and creative experiences for our guests to elevate their experience., • An eye for detail and strong organizational skills, • A talent for adjusting rapidly, effectively, and intelligently to changing circumstances, • Creative problem-solving abilities and passion for creativity, • Strong work ethic, with the ability to work independently and as a member of a team, • Coordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests., • Prepare VIP portfolios of Palm Court guests., • Create and leverage relationships with vendors (artists, florists, concierges, etc.) to assist in creating these moments, • Must be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high-profile guests or members in accordance with hotel standards, • Must be able to meet deadlines and coordinate among departments the delivery of quality amenities to guests, • Manage day to day operations at each tea seating while not in the office, • Place pre-arrival calls as per the SOP to identify special requests and obtain arrival times, • Maintain database of guest preferences, habits, and special dates and encourage other employees to do so, • Assist with additional Food and Beverage tasks, as needed, • Understand and communicate promotions and enhancements effectively with colleagues, • Serve as general guest information source. Act as a salesperson for The Plaza and Fairmont Hotels & Resorts, • Maintain consistent and effective flow of communication between management and fellow colleagues., • Arrange for or purchase VIP gifts if required, • Actively participate in daily briefings and meetings, • Complete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & Beverage, • Be able to participate proficiently in functions outside one’s department when called uponQualifications -Previous service experience is an asset -Previous Point of Sale System experience is an asset -Excellent communication and organizational skills -Strong interpersonal and problem solving abilities -Highly responsible & reliable -Ability to work well under pressure in a fast paced environment -Ability to work cohesively as part of a team -Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to): -Constant standing and walking throughout shift -Occasional lifting and carrying up to 20 lbs -Occasional kneeling, pushing, pulling -Occasional ascending stairs and ramps Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel, where elegance meets outstanding service. Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality. Title: Host Location: The Warren Street Hotel Position Type: Non-Exempt Reports To: Bar Manager / Food & Beverage Supervisor Job Description: As a Bar Host, you'll be the welcoming face of our establishment, setting the tone for an exceptional dining experience. You'll greet guests on arrival, answer the telephone, take reservations, field emails and ensure that our guests are seated promptly and in accordance with their preferences. Main Duties: • Greet all guests warmly upon arrival, • Provide guests with estimated waiting times, maintaining a professional and courteous attitude even in challenging situations, • Seat guests according to their preferences while balancing customer flow in service stations, • Thank guests as they leave and invite them to return, relaying any feedback to the manager on duty, • Maintain excellent communication between the restaurant and other hotel departments, • Answer calls and field emails, • Perform other duties as assigned by the manager on duty, • Promote other Firmdale Hotels and restaurants, • Ensure punctuality and personal responsibility in all tasks Requirements: • Friendly and welcoming demeanor, • Excellent spoken and written English, • Availability for AM/PM shifts, weekends, and holidays, • Ability to stand for long periods, • OpenTable certification is preferred but not required What We Offer: • Competitive salary, • Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days, • Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members, • Complimentary meals on shift, • Free uniform dry-cleaning service, • Commuter transit benefits available Day 1, • Ongoing training and professional development, including annual education reimbursement program up to $3,000, • Social events throughout the year, including holiday parties, team member appreciation events, and more, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Departmental and company-wide incentive programs, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Crosby Street Hotel • Three Michelin Keys, 2024, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI) Warren Street Hotel • Two Michelin Keys, 2025, • The Hot List, Conde Nast Traveller, 2024, • The IT List, Travel + Leisure, 2024, • World's Greatest Places, TIME Magazine 2024, • The Best Boutique Hotels in New York City, Travel + Leisure, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 The Whitby Hotel • Three Michelin Keys, 2024, 2025, • Top-Rated Tablet Hotels of All Time, 2025, • Condé Nast Traveler 'Triple Crown', 2026, • Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025, • Best Afternoon Teas in New York City, Vogue, 2024, 2025, • Readers' Choice Awards, Condé Nast Traveller, 2024, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Join us at The Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

Job Description Guest Service Agent and Night Audit Relief Pay Rate: $20/hr Location : Holiday Inn - Times Square 585 8th Ave, New York, NY 1001 SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Concierge is responsible for creating personalized, unforgettable guest experiences through thoughtful recommendations, detailed planning, and elevated service. Whether arranging reservations, sourcing rare items, or opening doors to exclusive opportunities, the Concierge anticipates guest needs and delivers with creativity, discretion, and expertise. This full-time position has hourly compensation of $42.00 per hour. DUTIES AND RESPONSIBILITIES Provide curated recommendations for dining, entertainment, cultural events, wellness, and shopping Coordinate transportation, ticketing, dining, and spa reservations Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness Follow up on all guest inquiries and requests to ensure satisfaction Keep detailed records of guest preferences and requests in CRM and PMS systems Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly Support VIP and celebrity guest handling in collaboration with Guest Experience leadership Communicate effectively with all departments to ensure guest expectations are met and exceeded Stay up-to-date on city happenings, seasonal programming, and luxury trends Maintain updated vendor contact lists and preferred partners Handle incoming calls and emails for Concierge services with discretion and poise Support special projects and activations as assigned by leadership Qualifications 2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role In-depth knowledge of New York City’s cultural, culinary, and entertainment landscape Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese) High level of discretion and emotional intelligence Familiarity with Opera PMS, ALICE, or other guest service systems Les Clef d'Or preferred SKILLS Expert-level communication and problem-solving abilities Strong network and resourcefulness to fulfill complex guest requests Well-organized with strong follow-through and attention to detail Warm, polished, and confident in high-pressure situations PHYSICAL DEMANDS AND WORK ENVIRONMENT Endure various physical movements throughout the work areas Ability to move safely in uneven terrain or in confined spaces Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionStratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments. Shifts: Floater Position Requirements • Excellent verbal and written communication skills, • Excellent problem-solving skills, • Takes pride and ownership in the position and property, • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner, • Have at least two year of hospitality experience, • Possess amazing interpersonal skills and exceptional guest service abilities, • Be organized, proactive, productive and self-motivated showing a positive attitude, • Maintain a neat and professionally well-groomed appearance, • Think clearly, quickly and efficiently and make concise decisions even under pressureMain Responsibilities, • Greet and direct residents and visitors with a pleasant attitude, • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations, • Cultivate and retain cohesive relationships with residents, vendors and contractors, • Professional telephone etiquette and message delivery, • Accurately log guest packages, ensure timely delivery and perform package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc., • Ability to maintain confidentiality, • Must be able to work flexible schedules including nights, weekends and holidaysExperience Requirements:, • Experience in hospitality or upscale customer service or retail, • Must have experience delivering exceptional servicePay range: $17–$18 per hour Benefits include health, dental, and vision insurance, paid sick leave, and paid time off. Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Job DescriptionDescription: Hotel Indigo-Williamsburg- A Stepstone Hospitality Hotel is Hiring for a Part Time Night Auditor Administration Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier. Run audit reports and journals from all credit card and computer systems. Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary. Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations. Support Make corrections and adjustments and handle any computer issues that may arise. Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department. Ensure all reports and back-up vouchers are complete and filed properly. Review and correct discrepancies in the Front Desk System. Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations. Ability to communicate effectively with guests, vendors, and other associates. Ability to adhere to all applicable Federal, state, local, safety, and health standards. Ability to assist with the design and preparation of statistical reports and presentations as needed. Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed. Ability to accurately reports information. Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required Hotel meetings. Professionalism and Style Expectations Personal Effectiveness Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Communication Understands and communicates the StepStone Mission and Core values. Expresses ideas and conveys information clearly, effectively, and professionally. Actively listens to others. Conveys company information, decision, or problems to appropriate parties on a timely basis. Works to resolve disagreements and is respectful of peers and co-workers. Requirements Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity. Hearing, writing, typing. Minimum pulling of 20 pounds. Other duties may be assigned by the immediate supervisor or General Manager. Additional responsibilities specific to you are: Must have a comprehensive knowledge of service standards, guest relations, and etiquette. Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations. Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates. Must have excellent mathematical and computer skills. High school education and relevant training and experience required. Additional education preferred. At least one year of relevant experience required. Ability to timely obtain any required licenses or certificates. CPR training and first aid training preferred. Additional language ability preferred. Benefits Competitive salary 401(k) with company match Health, Dental, Vision, and Life Insurance Paid Time Off & Holiday Pay Employee Hotel Discounts Equal Opportunity Employer StepStone Hospitality is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Requirements:

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone! This position will follow the rooftop season of April 6th - September 15th. RESPONSIBILITIES AND AUTHORITIES: Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: Responsible for welcoming and greeting all guests. Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees. Responsible for recognizing regular and VIP guests. Use personality and hospitality skills to provide a seamless and memorable guest experience. Dress professionally in clean and presentable attire, and never forgetting to wear a smile. Check guests in. Walk guests to tables and engage in conversation while doing so. Pull out chairs and present menus individually. Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help. Master the operations of the Open Table system. Complete all opening and closing side work as assigned. Interact with fellow employees and guests in a cheerful, professional manner. Communicate with the Maitre’d any open tables, long waits, or guest issues. Courteously handle and apologize for any tables waiting past their reservation time. Welcome all guests with the same hospitality you would extend to guests in your home. Responsible for wishing all guests a warm farewell. Handle reservations. Answer all phone calls with a warm, inviting & professional tone. Cater to all guest needs & requests by communicating via email & telephone. Confirm all reservations 1 day prior. Communicate all Event Inquires to the Sales Team. Forward all phone messages. Handle all credit card authorizations for guests. Acquire all credit card Information for Itemized receipts and credit card disputes. Forward all lost and found inquires to management. Maintain an efficient and accurate reservation system (Open Table or any other system we may use). Have a working understanding of all basic restaurant Information. Understands complete floor plan & service flow of the restaurant. Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d. Keep reservations office clean and organized. Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant. REQUIREMENTS: 1-2 years of similar experience Understanding the reservations system (Open Table) Rate of Pay: $20.00 - $22.00/hour

Job Description AFP Corporation has an exciting opportunity for a dynamic Regional Vice President of Sales & Marketing to lead revenue growth for our prestigious portfolio of Hilton and Marriott-branded hotels. Based in our corporate offices in Great Neck, NY, this role offers travel to stunning properties, attendance at top brand and industry events, and the chance to drive strategies that maximize profitability. The ideal candidate brings deep expertise in Hilton/Marriott operations, crafts innovative sales and revenue plans, analyzes market trends, and forges powerhouse relationships with clients and stakeholders. Earn a competitive base of $165K–$175K plus bonus, with unparalleled perks like employee/family discounts. Benefits: • Comprehensive medical, dental, and vision insurance., • Retirement savings plan with a 401K., • Employee, Friends & Family Hotel Discounts with AFP Hotels, Hilton, and Marriott brands., • Life insurance options., • Paid Time Off Program and Paid Holidays., • Career development opportunities to enhance skills and advance within the company., • Merit & Performance-Based Annual Raises Compensation: $165,000 - $175,000 / year Key Responsibilities: • Develop and Implement Sales and Revenue Strategies; this includes setting pricing strategies, managing inventory, and developing promotional campaigns to maximize revenue., • Analyze Market Tends and Competition within the properties comp set and identify areas for improvement and provide regular reports to management., • Establish and nurture relationships with key accounts, travel partners, and other stakeholders to drive sales and bookings., • Work with other departments, such as sales, reservations, and front desk, to ensure alignment and achieve revenue targets., • Providing leadership and guidance to sales and revenue team members, setting goals, and monitoring performance., • Oversight of all Sales Management Bonus Programs and Incentives., • Conduct market research, competitor analysis, and identify opportunities to increase revenue., • Create revenue forecasts, develop budgets, and track performance against goals. Experience Require • Strong analytical and problem-solving skills: Ability to analyze data, identify trends, and develop effective strategies., • Excellent communication and interpersonal skills: Ability to build relationships, negotiate, and effectively communicate with diverse audiences., • Proficiency in revenue management systems and software: Understanding of hotel revenue management software and tools., • Knowledge of hotel operations and industry trends: Familiarity with hotel sales, marketing, and revenue management practices., • Implementing Policies and Procedures within the Sales, Marketing and Revenue Management Disciplines., • Prior Experience in Hilton and Marriott Branded Hotels required., • Must have Hotel Multi-unit Experience., • Minimum of 5-7 years of experience in a multi-property hotel sales. marketing and revenue management oversight: Prior experience in a similar position is highly desirable., • Leadership and management skills (if supervising a team): Ability to motivate, coach, and guide team members. Only applicants that meet the position requirements noted above will be considered for the position. AFP Management Corp is equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job DescriptionDescription: Hotel Hayden-New York. Managed by Stepstone Hospitality Chelsea-New York 10001 Hotel Hayden is seeking an experienced, energetic, and service-driven Director of Front Office to lead our Front Office team. The ideal candidate is a hands-on leader who thrives in a fast-paced hotel environment, is passionate about delivering exceptional guest experiences, and is committed to developing a high-performing team. As Director of Front Office, you will oversee the daily operation of the Front Desk, Guest Services, and Night Audit while ensuring operational excellence, guest satisfaction, and compliance with Marriott brand standards and hotel policies. Responsibilities Lead, coach, and motivate the Front Office team to provide exceptional guest service. Oversee all front desk operations, including check-in, check-out, room assignments, and guest requests. Ensure guest issues and service recovery opportunities are handled promptly and professionally. Monitor daily arrivals, departures, room inventory, and VIP reservations. Work closely with Housekeeping, Engineering, Revenue Management, and Sales to maximize operational efficiency and guest satisfaction. Supervise Front Desk Agents, Night Auditors, and Guest Service Associates. Assist with scheduling, payroll, hiring, onboarding, training, coaching, and performance evaluations. Monitor cash handling procedures, billing accuracy, and daily front office reports. Ensure proper use of OPERA Cloud PMS and assist with troubleshooting front office system issues. Maintain a safe, secure, and welcoming environment for guests and associates. Act as Manager on Duty when required. What We’re Looking For We are looking for a leader who leads by example, enjoys interacting with guests, supports their team, and takes pride in creating memorable guest experiences. The successful candidate is organized, dependable, proactive, and committed to operational excellence. If you’re ready to grow your hospitality career and lead a talented team in the heart of New York City, we’d love to hear from you. Requirements: Qualifications Minimum 2 years of Front Office management or supervisory experience in a full-service hotel. Strong knowledge of OPERA Cloud is required. Excellent leadership, communication, and problem-solving skills. Strong guest recovery and conflict resolution abilities. Ability to multitask in a fast-paced environment while maintaining exceptional attention to detail. Flexible schedule, including evenings, weekends, and holidays. Bilingual candidates are encouraged to apply. Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Vision insurance Work Location: In person Equal Opportunity Employer StepStone Hospitality is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Description Stout NYC Hospitality Group consists of a dozen owner-operated bars/restaurants throughout New York City. Our mission is to provide authentic, accessible, desirable spaces for people seeking meaningful connections with friends, family, and colleagues. With specific attention to the guest experience and our food and drinks programs, our aim is to create a true home for the public to come as they are. Stout NYC Hospitality Group consists of a dozen owner-operated bars/restaurants throughout New York City. Our mission is to provide authentic, accessible, desirable spaces for people seeking meaningful connections with friends, family, and colleagues. With specific attention to the guest experience and our food and drinks programs, our aim is to create a true home for the public to come as they are. Job Description We are looking for an experienced and qualified Service Manager to oversee day-to-day food & beverage service at The MC Hotel in Montclair, NJ. The MC Hotel has three venues--Allegory, a breakfast, lunch, and dinner restaurant; Splendid, a rooftop bar; and a banquets & catering operation that hosts events of all sizes. Responsibilities: • Manage daily operations including cleanliness, organization, revenue opportunities and staffing, • Provide exceptional guest service, thereby setting the standard for all employees Train, coach and develop all front-of-house employees through ongoing feedback and the establishment of performance expectations Ensure restaurant and bar is in complete compliance with all local, state, and federal regulations Meeting and greeting customers and organizing table reservations. Organizing and supervising the shifts of hourly front of house staff Maintaining high standards of quality control, hygiene, and health and safety. • Work cooperatively with other hotel departments, including front desk, events/sales, housekeeping, engineering, etc., • Ensure strong execution of private events in the hotel's various venues and spaces Competencies and Skills Required At least 1 year of restaurant management experience in a high-volume setting Experience working in a multi-venue establishment preferred Outstanding communication and leadership skills Good understanding of useful computer programs (Toast, OpenTable, Harri, Canva) • Experience running and managing banquet & catering events, preferably in a hotel environment, • Availability to work nights and weekends

Job Description Overview Opportunity: Revenue Manager HHM Hotels is seeking an experienced Revenue Manager to lead revenue strategy for a cluster of independent hotels in the New York City market. Based in our New York Corporate Office, the role is responsible for developing and executing room sales, pricing, and distribution strategies while coordinating revenue management processes to maximize profitability across multiple properties. Your Growth Path Area Director – Regional Director – VP Revenue Management Your Focuses • Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues., • Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies., • Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability., • Measure and analyze booking trends, pickup, no shows, and sources of business., • Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results., • Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management., • Communicate with hotel functional leaders to establish a collaborative approach to revenue management., • Establish and maintain meaningful external and internal relationships, • Practice safe work habits., • Perform other duties as requested by management. Your Background and Skills • College Degree in related discipline and/or prior revenue management experience., • At least 3 years of experience in the Revenue Management discipline, in a similar area or clustered position., • Independent hotel experience is required. HHM Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Job Title: Director of Front Office Reports to: Director of Rooms Department: Front Office Position Summary The Director of Front Office is responsible for the strategic leadership, operational excellence, and financial performance of the Front Office Division, ensuring exceptional guest experiences consistent with Forbes Five-Star, AAA Five Diamond, and luxury hospitality standards. This role oversees Front Desk, Guest Services, Bell Services, Door Services, Guest Relations, and Telephone Operations, while partnering closely with Housekeeping, Reservations, Engineering, Security, Sales, and Revenue Management to deliver seamless service and maximize guest satisfaction. Key Responsibilities Guest Experience & Service Excellence • Champion Forbes Five-Star, AAA Five Diamond, and Taj luxury service standards throughout all Front Office operations., • Ensure personalized recognition and seamless experiences for VIPs, repeat guests, Taj Inner Circle members, Chambers members, long-stay guests, and luxury travel advisor clients., • Oversee all arrivals, departures, room assignments, guest preferences, and special requests., • Lead guest recovery efforts and ensure timely resolution of guest concerns., • Monitor guest satisfaction scores, online reviews, Trust You feedback, and NPS results, implementing action plans to improve performance., • Ensure flawless execution of guest benefits associated with American Express Fine Hotels + Resorts (FHR), Virtuoso, Signature Travel Network, and other preferred partner programs. Operations Management • Direct the daily operations of Front Desk, Guest Services, Bell & Door Services, Guest Relations, and Telephone Operations., • Maintain effective room inventory management and collaborate with Reservations and Housekeeping to optimize occupancy and guest satisfaction., • Lead daily operations meetings, arrivals reviews, and departmental briefings., • Ensure compliance with all operating procedures, service standards, and audit requirements. Compliance & Safety & Risk Management • Ensure compliance with Forbes Five-Star, AAA Five Diamond, IHCL brand standards, company policies, and applicable regulations., • Conduct routine audits of guest recognition programs, luxury travel partner benefits, room assignment practices, and operational standards., • Drive departmental training and corrective action plans to maintain and elevate service standards., • Partner with Security and hotel leadership to maintain a safe and secure environment for guests and colleagues., • Support emergency preparedness, crisis management, and business continuity initiatives. Leadership & Team Development • Recruit, train, coach, and develop Front Office leaders and colleagues., • Foster a culture of accountability, engagement, professionalism, and service excellence., • Conduct performance evaluations, career development discussions, and succession planning., • Lead by example and promote a positive and inclusive work environment. Financial & Business Management • Manage departmental budgets, labor costs, and productivity targets., • Support revenue optimization strategies through effective inventory management and room placement., • Monitor departmental expenses and identify opportunities to improve operational efficiency., • Collaborate with Revenue Management and Reservations to maximize guest satisfaction while protecting rate integrity. Cross-Functional Leadership • Collaborate closely with Housekeeping, Engineering, Security, Sales, Catering, and Revenue Management to ensure seamless hotel operations., • Participate in strategic planning, renovation projects, technology initiatives, and operational enhancements., • Support planning and execution for major citywide events, high-profile VIP visits, and peak demand periods. Qualifications • Bachelor’s degree in hospitality management or related field preferred., • Minimum 7-10 years of progressive luxury hotel experience, including senior Front Office leadership positions., • Strong knowledge of Opera PMS and hotel operating systems., • Experience within Forbes Five-Star and AAA Five Diamond environments preferred., • Proven leadership experience in a luxury hotel setting., • Excellent communication, organizational, and problem-solving skills., • Ability to manage multiple priorities in a fast-paced, guest-focused environment. Key Performance Indicators (KPIs) • Forbes Five-Star Audit Results, • AAA Five Diamond Compliance Scores, • American Express FHR Program Compliance, • Guest Satisfaction & NPS Scores, • VIP Guest Experience Scores, • Online Reputation Ratings, • Front Office Labor Productivity & Cost Management, • Employee Engagement & Retention, • Guest Recovery Resolution Metrics, • Room Assignment Accuracy & Arrival Experience Performance

Job Description The role… At Soho House the Front Office Overnight Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The Overnight Front Office Manager oversees all overnight operations for rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations/PBX Department as well as manages the Evening Membership Guest List. A successful Front Office Overnight Manager has previous experience managing a high-volume, elevated and customer driven boutique property (preferably overnight). In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand. Main Duties • Influential overnight leader that creates and refines efficiency by providing cost recaps and sales overview by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience, • Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests' correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up, • Oversee concierge role and provide information about local attractions, shopping and points of interest in the city, • Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival, • Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding Training, • Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable, • Communicate daily events, guest lists, VIP's, room (hotel) occupancy and sales budget, • Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries, • Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained, • Deliver the highest standards of customer service and process, track and report all guests' disputes and claims Required Skills/Qualifications • Minimum of 5+ years' experience managing Front Office operations, • Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must, • Detail oriented, ability to multitask and work in a fast-paced environment, • Customer services oriented and excellent verbal and written communication skills, • Flexible schedule, evenings, weekends as needed, • Bilingual language skills a plus, • Hospitality Degree preferred Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$75,000—$85,000 USD

Job Description The Lounge Manager assists with nightly operations at Le Bar Penelope, ensuring exceptional guest service, smooth floor operations, strong team performance, and compliance with safety and alcohol-service standards. This role maintains a visible presence throughout the venue and helps create an elevated, energetic atmosphere. Responsibilities • Lead front-of-house operations and maintain a strong floor presence., • Ensure polished, attentive service and resolve guest concerns promptly., • Manage reservations, table assignments, guest flow, wait times, and venue capacity., • Recognize VIPs and regular guests and communicate special requests to the team., • Supervise, train, schedule, and evaluate front-of-house employees., • Coordinate with security, bartenders, servers, hosts, DJs, and management., • Monitor responsible alcohol service and address disruptive or intoxicated guests., • Control labor, beverage costs, inventory, waste, cash handling, and complimentary items., • Maintain venue cleanliness, organization, ambiance, and safety standards., • Complete nightly reports, incident reports, opening duties, and closing duties. Requirements • Management experience in an upscale lounge, nightclub, bar, hotel, or high-volume restaurant., • Strong leadership, guest-relations, communication, and conflict-resolution skills., • Knowledge of beverage service, nightlife operations, and responsible alcohol service., • Experience with POS and reservation systems such as Toast, and Resy., • Availability to work nights, weekends, holidays, and late-night shifts., • Ability to stand throughout the shift and lift up to 35 pounds. Top Skills: Guest Service, Nightlife Operations, Leadership, VIP Management, and Conflict Resolution.

Job Description JOB TITLE: Assistant Front Office Manager REPORTS TO: Assistant General Manager SUPERVISES DIRECTLY: Front Office Associates Purpose for the Position: The Assistant Front Office Manager will assume supervision and leadership of the Front Office team in accordance with objectives and standard practices provided by the hotel. This role is directly responsible for the front and back office. The Assistant Front Office Manager will work directly with the Assistant General Manager to ensure an efficient operation that provides levels of service that consistently exceed visitor, guest, and ownership expectations. Essential Responsibilities: • Oversee the daily operations of the Front Office team, • Recruit, hire, and train new associates in accordance with property standards., • Address and resolve all guest issues in a positive manner., • Assist the Assistant General Manager in report preparation, scheduling, and inventory procedures., • Must have knowledge of all rates, room types, and overall hotel products including Food & Beverage outlets., • Handle overflow reservations calls., • Review reservations prior to arrival to ensure accuracy and flow of information to all parties., • Ensure all special requests and VIPs are handled expediently and proficiently., • Supervise, coach, counsel, conduct performance appraisals, and provide ongoing training of the Front Office team., • Other duties as required based on operational needs. To do this kind of work, you must be able to: • Knowledge of Opera and/or other world-class PMS systems is required., • Minimum 1-year hotel experience as a Supervisor or Team Leader in the area of Front Office / Guest Relations., • Must have excellent oral and written communication and customer relations skills., • Must be detail-oriented., • Change activities frequently and cope with interruptions., • Have accountability in all project management., • Handle all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis., • Able to maintain confidentiality of all guests and hotel information., • Must have a genuine love for hospitality and taking care of others., • Able to work evenings, weekends, and holidays. Physical Demands: Must be able to stand for prolonged periods of time. Lifting 20 lbs. maximum with lifting and carrying of objects weighing up to 10 lbs. Requires handling, reaching, feeling, hearing, and talking. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with systems of real numbers; algebraic solutions; and probability and statistical inference. Apply fractions, percentages, ratios, and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodical journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People, and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them, and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.

Job Description:\n\nSenior Cloud Systems AdministratorNew York, NYESSENTIAL FUNCTIONS AND DUTIESCloud Infrastructure, Architecture & GovernanceDesign, deploy, maintain, and continuously improve Cipriani’s Microsoft Azure cloud infrastructure across corporate and property environments.Support enterprise-scale Azure architecture aligned with Microsoft Cloud Adoption Framework and Well-Architected principles, including Management Groups, subscriptions, Azure Policy, RBAC, naming standards, tagging, resource organization, and platform automation.Manage and optimize Azure services including Azure App Services, Azure Functions, Azure SQL, Azure Storage, Azure Redis, Azure Service Bus, Azure Key Vault, Azure Monitor, Application Insights, Log Analytics, and related services.Define and support compute and platform patterns including virtual machines, VM scale sets, App Services, Functions, Azure Container Registry, and AKS/Kubernetes where applicable.Design, configure, and maintain Azure networking, including Virtual Networks, Private Endpoints, Network Security Groups, DNS, peering, routing, gateways, firewalls, VPNs, and hybrid connectivity.Support secure network topologies such as hub-and-spoke or Virtual WAN, including Azure Firewall, Application Gateway/WAF, Private Link, ExpressRoute/VPN, and DDoS Protection where needed.Implement scalable, resilient, secure, and cost-effective cloud architectures aligned with business, security, and operational requirements.Maintain clear architecture documentation, cloud diagrams, technical standards, support runbooks, and knowledge base materials.Cloud Migration, Modernization & Enterprise ServicesSupport cloud migration and modernization efforts across on-premises-to-Azure, cloud-to-cloud, hybrid, and legacy application environments.Participate in discovery and assessment activities including workload inventory, dependency mapping, application readiness, rehost/replatform/refactor recommendations, and migration wave planning.Support cutover execution and post-migration hypercare, including replication monitoring, test migrations, rollback planning, stakeholder communication, and stabilization.Support Azure data and analytics workloads, including Azure Data Factory, Azure Databricks, Azure SQL, and related data movement or processing platforms.Support emerging Microsoft cloud initiatives, including Azure OpenAI, Copilot readiness/governance, automation, analytics, and business intelligence workloads where applicable.Identity, Security & ComplianceImplement and maintain cloud security best practices, least-privilege access, secure infrastructure patterns, and identity-based access models.Administer Microsoft Entra ID/Azure AD, including Conditional Access, Privileged Identity Management, RBAC, app registrations, enterprise applications, hybrid identity, Entra Connect/Cloud Sync, and access governance.Support Zero Trust models and security baselines across users, devices, applications, and cloud resources.Configure and support Azure security services such as Azure Policy, Microsoft Defender for Cloud, Microsoft Sentinel, Defender XDR integrations, Key Vault, and secure score improvement initiatives.Support vulnerability remediation, security monitoring, patching, access reviews, audit evidence collection, and compliance initiatives.Support compliance requirements related to hospitality, payments, privacy, and enterprise technology, including PCI-DSS, SOC 2, ISO 27001, NIST, GDPR, HIPAA, HITRUST, or similar standards where applicable.Automation, Infrastructure as Code & DevOpsBuild, maintain, and improve Infrastructure as Code using Terraform, Bicep, ARM templates, or similar tools; Terraform experience is preferred.Create reusable modules, policy-as-code, deployment standards, and coding practices that improve consistency and reduce manual work.Build, maintain, and enhance CI/CD pipelines using Azure DevOps and/or GitHub Actions, including environment gates, drift detection, rollback support, and pre-deployment compliance checks.Automate recurring operational tasks through PowerShell, Azure CLI, Bash, Python, Azure Automation, or similar tools.Partner with technology teams to improve deployment velocity, release reliability, operational consistency, and platform efficiency.Monitoring, Reliability, Incident Response & Business ContinuityServe as a senior technical escalation point for critical Azure platform, infrastructure, application, networking, performance, and security incidents.Support high-priority incident response, including triage, mitigation, stakeholder communication, root cause analysis, corrective action, and post-incident review.Implement and maintain observability solutions using tools such as Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, alerting, and related platforms.Build and maintain dashboards, alerts, performance metrics, service-level objectives, operational reports, and recurring health checks.Support business continuity and disaster recovery solutions using Azure Backup, Azure Site Recovery, cross-region design, replication, recovery testing, and RTO/RPO validation.Cost Management, FinOps & Resource OptimizationPartner with Finance and business stakeholders to support Azure cost visibility, usage reporting, budget controls, resource optimization, and cloud spend accountability.Implement tagging standards, cost allocation practices, budget alerts, consumption reporting, rightsizing, reservations/Savings Plans strategy, and optimization roadmaps.Identify recurring platform, cost, performance, or governance issues and lead corrective actions that improve long-term stability and efficiency.Microsoft 365, AVD & End-User Cloud ServicesDesign, deploy, support, and optimize Azure Virtual Desktop and related remote access solutions, including host pool design, FSLogix profile strategy, Scaling Plans, and AVD Insights monitoring where applicable.Support Microsoft 365 cloud services including Intune, Exchange Online, SharePoint/OneDrive, Teams, Purview, and related administration as needed.Package, deploy, and maintain applications using Intune and other endpoint/cloud management platforms.Support tenant-to-tenant Microsoft 365 migrations, coexistence planning, and cutover activities where applicable.Support enterprise cloud services that improve secure access, business continuity, and operational efficiency across Cipriani’s corporate and property locations.Leadership, Documentation & Cross-Functional PartnershipLead technical discovery sessions, design discussions, proof-of-concept builds, and Well-Architected Reviews with clear recommendations and trade-offs.Produce Architecture Decision Records, design documentation, implementation plans, runbooks, and support handoff materials.Mentor junior IT team members, delivery partners, and help desk staff through design reviews, technical guidance, troubleshooting support, and knowledge sharing.Manage escalated technical issues while remaining calm, professional, service-oriented, and focused on business impact.Communicate complex technical concepts clearly to technical and non-technical stakeholders, including leadership, Finance, vendors, security partners, and business teams.Manage third-party IT vendors, MSPs, cloud providers, security partners, software vendors, and infrastructure vendors as needed.KNOWLEDGE, EXPERIENCE AND SKILLSMinimum of 7 years of experience in Azure Cloud Engineering, Cloud Infrastructure, Systems Engineering, DevOps, Site Reliability Engineering, Platform Engineering, or a related technology role.Deep hands-on expertise with Microsoft Azure cloud environments, including infrastructure, networking, identity, security, governance, monitoring, and operations.Strong experience with Azure Landing Zones, Azure Policy, Management Groups, subscriptions, RBAC, tagging, naming conventions, security baselines, and automated remediation.Strong Azure networking knowledge including DNS, load balancing, routing, firewalls, private networking, VPNs, peering, hybrid cloud connectivity, ExpressRoute/VPN, and secure network architecture.Strong Microsoft Entra ID/Azure AD experience, including Conditional Access, PIM, hybrid identity, app registrations, enterprise applications, and Zero Trust concepts.Hands-on experience with Infrastructure as Code, including Terraform, Bicep, or ARM templates; Terraform is preferred.Experience building and maintaining CI/CD pipelines using Azure DevOps and/or GitHub Actions.Strong scripting ability using PowerShell, Azure CLI, Bash, Python, or similar languages.Experience implementing monitoring and observability using Azure Monitor, Log Analytics, Application Insights, Datadog, Workbooks, dashboards, or similar platforms.Experience supporting cloud migration, modernization, and transformation of legacy, on-premises, hybrid, or multi-cloud environments.Experience serving as a senior escalation point for business-critical incidents, including mitigation, root cause analysis, stakeholder communication, and post-incident reporting.Ability to communicate technical concepts clearly to both technical and non-technical stakeholders while maintaining a service-oriented approach.Preferred QualificationsMicrosoft certifications such as Azure Solutions Architect Expert (AZ-305), Azure Administrator Associate (AZ-104), Azure Security Engineer Associate (AZ-500), Cybersecurity Architect Expert (SC-100), DevOps Engineer Expert (AZ-400), Azure Network Engineer Associate (AZ-700), or Microsoft 365 certifications.Experience with Azure Virtual Desktop, FSLogix, Azure Files or Azure NetApp Files, Scaling Plans, AVD Insights, remote desktop infrastructure, or cloud-based end-user computing environments.Experience with Docker, Azure Container Registry, Kubernetes, AKS, Azure Functions, Event Grid, Azure Front Door, Cloudflare, or similar modern cloud services.Experience with Azure Databricks, Azure Data Factory, Azure SQL, SQL Managed Instance, Synapse Analytics, Fabric, Cosmos DB, analytics workloads, data science, machine learning, AI, or business intelligence platforms.Experience with Microsoft 365 tenant-to-tenant migrations, Exchange Online, SharePoint/OneDrive, Teams, Purview, Intune, Copilot readiness/governance, Copilot Studio, or Microsoft Foundry.Experience supporting hospitality, restaurant, private club, hotel, retail, luxury, or multi-site operating environments.Familiarity with hospitality technology platforms such as POS, PMS, reservation systems, event management systems, access control, guest Wi-Fi, AV systems, and related integrations.Experience supporting enterprise or regulated environments with strong security, compliance, governance, and audit requirements.PHYSICAL, SCHEDULE AND LOCATION REQUIREMENTSAbility to work on-site in New York as business needs require and support multiple Cipriani corporate and property locations.Ability to participate in planned after-hours maintenance, urgent incident response, system upgrades, or cutover activities when needed.Ability to sit or stand for extended periods, work at a computer, and occasionally lift or move IT equipment up to 30 pounds.Senior Cloud Systems AdministratorNew York, NYESSENTIAL FUNCTIONS AND DUTIESCloud Infrastructure, Architecture & GovernanceDesign, deploy, maintain, and continuously improve Cipriani’s Microsoft Azure cloud infrastructure across corporate and property environments.Support enterprise-scale Azure architecture aligned with Microsoft Cloud Adoption Framework and Well-Architected principles, including Management Groups, subscriptions, Azure Policy, RBAC, naming standards, tagging, resource organization, and platform automation.Manage and optimize Azure services including Azure App Services, Azure Functions, Azure SQL, Azure Storage, Azure Redis, Azure Service Bus, Azure Key Vault, Azure Monitor, Application Insights, Log Analytics, and related services.Define and support compute and platform patterns including virtual machines, VM scale sets, App Services, Functions, Azure Container Registry, and AKS/Kubernetes where applicable.Design, configure, and maintain Azure networking, including Virtual Networks, Private Endpoints, Network Security Groups, DNS, peering, routing, gateways, firewalls, VPNs, and hybrid connectivity.Support secure network topologies such as hub-and-spoke or Virtual WAN, including Azure Firewall, Application Gateway/WAF, Private Link, ExpressRoute/VPN, and DDoS Protection where needed.Implement scalable, resilient, secure, and cost-effective cloud architectures aligned with business, security, and operational requirements.Maintain clear architecture documentation, cloud diagrams, technical standards, support runbooks, and knowledge base materials.Cloud Migration, Modernization & Enterprise ServicesSupport cloud migration and modernization efforts across on-premises-to-Azure, cloud-to-cloud, hybrid, and legacy application environments.Participate in discovery and assessment activities including workload inventory, dependency mapping, application readiness, rehost/replatform/refactor recommendations, and migration wave planning.Support cutover execution and post-migration hypercare, including replication monitoring, test migrations, rollback planning, stakeholder communication, and stabilization.Support Azure data and analytics workloads, including Azure Data Factory, Azure Databricks, Azure SQL, and related data movement or processing platforms.Support emerging Microsoft cloud initiatives, including Azure OpenAI, Copilot readiness/governance, automation, analytics, and business intelligence workloads where applicable.Identity, Security & ComplianceImplement and maintain cloud security best practices, least-privilege access, secure infrastructure patterns, and identity-based access models.Administer Microsoft Entra ID/Azure AD, including Conditional Access, Privileged Identity Management, RBAC, app registrations, enterprise applications, hybrid identity, Entra Connect/Cloud Sync, and access governance.Support Zero Trust models and security baselines across users, devices, applications, and cloud resources.Configure and support Azure security services such as Azure Policy, Microsoft Defender for Cloud, Microsoft Sentinel, Defender XDR integrations, Key Vault, and secure score improvement initiatives.Support vulnerability remediation, security monitoring, patching, access reviews, audit evidence collection, and compliance initiatives.Support compliance requirements related to hospitality, payments, privacy, and enterprise technology, including PCI-DSS, SOC 2, ISO 27001, NIST, GDPR, HIPAA, HITRUST, or similar standards where applicable.Automation, Infrastructure as Code & DevOpsBuild, maintain, and improve Infrastructure as Code using Terraform, Bicep, ARM templates, or similar tools; Terraform experience is preferred.Create reusable modules, policy-as-code, deployment standards, and coding practices that improve consistency and reduce manual work.Build, ma

Job Description We are seeking a dynamic and experienced Assistant Director of Front Office to join our team. The ideal candidate will be a hospitality professional with a passion for excellence in guest service and a proven track record of leadership in a front office setting. Job Responsibilities: • Front Office Leadership: Provide leadership and direction to the front office team, ensuring the highest levels of guest satisfaction., • Guest Service Excellence: Maintain and enhance the hotel's reputation for exceptional guest service, handling guest inquiries, complaints, and special requests., • Team Management: Recruit, train, and supervise front office staff, fostering a positive and collaborative work environment., • Operations Management: Oversee daily front office operations, including check-in/check-out processes, reservations, and room assignments., • Revenue Maximization: Work closely with the Director of Front Office to maximize room revenue through effective yield management and upselling strategies., • Quality Assurance: Ensure that all front office procedures and protocols are followed to maintain the highest standards of quality and efficiency., • Budget Management: Assist in developing and managing the departmental budget, controlling expenses while maintaining service quality., • Guest Feedback: Monitor and respond to guest feedback, using it as a tool for continuous improvement. Requirements: • Bachelor's degree in Hospitality Management or related field preferred., • 2+ years of progressive experience in front office management., • Strong leadership and interpersonal skills., • Proficiency in hotel property management systems (PMS) and reservation software., • Excellent problem-solving and decision-making abilities., • Exceptional communication skills, both verbal and written., • Flexibility to work evenings, weekends, and holidays as needed.

Job Description Overview Opportunity: Area Director of Revenue Management Develop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a group of hotels. Potential Career Path Regional Director of Revenue Management – Vice President of Revenue Management Essential Job Functions • Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues., • Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies, • Prepare for and conduct weekly commercial strategy meetings involving rate and inventory strategies, proactive strategies to drive top line through collaboration with the Sales, Digital and Operation disciplines as well as transient/group pace, competitive business analysis and financial forecasts., • Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability, • Measure and analyze booking trends, pickup, no shows, and sources of business, • Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results, • Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management, • Establish and maintain meaningful external and internal relationships, • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. • Perform other duties as requested by management. Position Requirements • College Degree Preferred., • At least 2 years of experience in the Revenue Management discipline. HHM Hotels Benefits and Perks • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Quarterly Bonuses and Incentives, • Technology Reimbursements, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Hybrid Work Options Work Environment and Context • Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard., • Requires occasional to moderate travel. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionPay: From $20.00 per hour Job description: *Please note: Weekends and holidays are required for this position. Love dogs? Polished, professional, and enjoy talking to people? This position may be a perfect way for you to help pet parents and their furry companions! Dogs On The Farm Pet, the area’s most exciting pet care business, is looking for an Enthusiastic Inside Salesperson. Dogs On The Farm Pet Resort is a state-of-the-art facility and was voted as a finalist for the Best Of Monmouth County. We provide high-quality services including pet lodging, fun doggie daycare, bathing, and professional dog training services. We provide professional training that will improve your skills and increase your confidence in this position! The Inside Sales Representative will handle incoming calls from current and prospective clients, promote our award-winning services, book reservations, and ensure exceptional customer service. • Duties, • Answering incoming phone calls, voicemails, and emails in a prompt and professional manner, • Making outbound calls including reservation confirmation, inquiry follow ups, and pet check ins., • Utilizing the company’s proven sales process which ensures overall success, • Providing accurate and concise information to clients utilizing the tools provided, • Handling reservation confirmations in a timely manner along with service changes & add-ons, • Providing excellent customer service and handling elevated customer situations professionally (including dog health concerns or injuries), • Greeting customers in the office and collecting payments, • Printing out paperwork for pet care staff and assisting them with any questions about pets staying at the facility., • Assisting pet care staff with responsibilities as needed.The Perks, • Competitive pay including hourly plus bonuses., • Work in one of the most fun and rewarding industries in the country!, • 401K, Vision and Dental Insurance, • paid time off, employee discounts, bring your dog to work (Free daycare)Submit your resume. We look forward to the possibility of you joining our team! Some inside sales success required. Candidates who are successful in this position may have previous experience as a retail sales representative, sales associate, inbound sales representative, hotel reservation agent, phone sales representative, or guest relations. Job Types: Full-time, Part-time Benefits: • Dental insurance, • Paid time off, • Vision insuranceApplication Question(s):, • Are you available to work on weekends and holidays such as Christmas and Easter?Experience:, • Sales: 1 year (Preferred)Work Location: In person

Job Description Reports To: Front Office Manager FLSA Status: Non-Exempt Position Pay: $20 - $22 Hours: Combination of shifts, AM, Mid and PM shifts based on business and events Weekend coverage needed consistently - If you are looking for weekends off, this is not the job for you Summary: Responsible for supervising front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. Ensures outstanding customer care at all times.* • Maintains a friendly, cheerful and courteous demeanor at all times.*, • Answers, courteously and accurately, inquiries from potential guests and accepts hotel reservations.*, • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.*, • Supervises daily shift process ensuring all team members adhere to standard operating procedures.*, • Trains, directs the work of, resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.*, • Resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.*, • Adheres to company credit limit / floor limit policies.*, • Allocates rooms to expected arrivals after checking the guests preferences and special requests.*, • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.*, • Supervises the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.*, • Performs other duties as assigned, requested or deemed necessary by management. Supervisory Responsibilities: Directly supervises five front desk agents. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, inventory software, internet software, order processing systems, and contact management systems. Education/Experience: Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or two to four years related experience and/or training; or equivalent combination of education and experience. Knowledge, Skills, and Other Abilities: • Customer Skills, • Oral and written communication skills, • Professionalism Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit, use hands, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Description Salary: $140000 - $160000 / year Other Forms of Compensation: bonus Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The National Director of Conference & Hospitality Operations will serve as the point of contact for the client as well as lead the US Rapport team at BNY Mellon. Ensures that all policies and procedures are followed and that team members at all sites are operating at maximum efficiency. You will lead the meeting and event planning team, reception services and workplace experience within the portfolio to achieve operational and financial goals in a dynamic environment. You will maintain strong client relationships and work to fulfill our mission to provide a great hospitality experience to our customers. This position resides in New York City with travel expected to MA, PA, FL and DC locations. The expected travel amount is 30%. Key Responsibilities: • Management of U.S. operations including Reception, Reservations, Community Management, Conference Center Management, Event Coordination and Space Management platform support., • Manage execution of any key objectives or client projects directed by BNY and Global Rapport Lead, • Oversee the daily operations of the above functions through direct interface and communication with the lead members of each team., • Provide a high profile, visual presence throughout all U.S. sites to build and retain strong client relationships., • Ensure service standards are maintained and KPI target audit scores achieved, • Ensure that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed, • Manage performance of onsite team including training development plan and regular performance reviews, • Build and maintain relationships with Executive Committee Admins and High-Level Clients, • Foster strong interdepartmental relations, • Complete all client reports such as the monthly and quarterly reviews and attend client meetings., • Attention to details for conference centers, meetings, and events., • Oversee the strategic booking of space within the system to ensure maximum utilization of the facilities., • Ensure Rapport policies and procedures are being followed., • Ensure service standards are maintained with target audit scores being achieved., • Aligning Rapport and the Client Values., • Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation, • Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes, • Ensures consistent and fair administration of al policies and procedures, • Leads projects and initiatives directly related to Rapport lines of business Human Resources: • Managing all human resources functions related to Rapport associates, including the recruiting, hiring, initial training and ongoing professional development of staff members., • The teaching and implementation of the Rapport service principles within the Conference Planning, Reservations and Reception functions., • Carrying out and/or overseeing the implementation of necessary administrative duties such as scheduling, payroll, etc. Budgeting/Billing: • Develop and maintain the annual budget for each site. Complete monthly financial reconciliations and report on variances to budget. Track scope changes and subsequent operational costs to those changes., • Managing all financial aspects of the Conference Planning, Reservations and Reception functions, ensuring accurate and timely reporting., • Continually monitoring payroll and other expenses, ensuring that they are in line with budget and with forecasted levels of business., • Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditure of company funds. Business Continuity Planning • Create, maintain and execute (when necessary) a plan to address a disruption in service., • Review the plan with GS account managers yearly.Preferred Qualifications:, • Bachelor's degree and minimum of three (3) years of management experience, preferably in conference center, hotel operations or, hospitality management, • Is well-versed in all aspects of conference center management with a proven track record of success, • Demonstrates excellence in leading a business and a team, strong customer service, and excellent business and financial acumen, • Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills, • Champions the inclusion mindset, and is proactive, positive, professional, and resilient, • Excellent computer skills and proficiency with Microsoft Office suite and POS software, • Demonstrates work experience with reservation software platforms, • Catering or other food service-related experience, • Communications, Event Planning or Hospitality background preferred., • Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook), • Experience working in technical/audiovisual environment., • Ability to work independently, prioritize effectively and make decisions when faced with ambiguity., • Ability to adapt quickly to change and maintain a flexible approach when providing customer support., • Able to work a flexible schedule to include evening and weekend hours. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1546875 Rapport a specialized division of FLIK Hospitality Group

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you decide to accept it… You don’t need to have x-ray vision or know how to fly, but you do need superhuman people skills in order to be successful in this role. Virgin businesses, starting with our illustrious founder, Sir Richard, are a roll up your sleeves kind of place. At Virgin Hotels, we are focused on the teammate experience, whether that is ensuring we have the best talent, focusing on training or just sharing the love at a team event. Above all else, the Front Office Manager will be a culture carrier, working daily to ensure all Virgin Hotel teammates have a great experience at work every single day. At Virgin Hotels, nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun doing it. We want the Virgin Hotels to be considered one of the best places to work in the hospitality industry and we need a Front Office Manager who can help us get there. We want someone who thinks outside the box. Our Belief Statement starts with “We love what we do and what we do is important.” Every single teammate in our hotel is valued and we expect our guests to feel the same way. This isn’t a walk in the park, but if you are passionate about people, share our quirky sense of humor, and are able to see beyond the traditional scope of checking in and out, then this just might be the right role for you. We aim to deliver outstanding guest service to our guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. We achieve that magical environment by assisting our guests with their check-in & check-out process while engaging them with our personalized service. Enthusiastically using our talents to sell our experience to our guests. Greeting each and every guest with an authentic and warm approach. Ensuring you are fully informed of hotel & city events to be a source of information for our guests. Using tact and creativity to handle each guest concern to make sure everyone leaves our hotel feeling better. You will also be required to lead a team, communicate, coordinate and work well with other teammates, managers and guests. Most of all, we want you to have FUN since you will play a huge role in creating that memorable guest experience! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Learn and retain complete knowledge of front office procedures and comply with all policies and procedures., • Be the champion of maintaining the Virgin “Tone of Voice,” culture & level of standards. Teach the Rooms team to also embody the TOV in all guest interactions., • Cultivate a team of personable, genuine and sharp individuals to make up the Rooms department. Hold members accountable to operating standards and the Virgin culture., • Head of Training for the Rooms team. Create weekly training topics and review with staff., • Ensure staff has complete knowledge of the following at all times. Hotel features/services, hours of operation. All room types, numbers, layout, décor, appointments & location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled daily group activities. • Use excellent communication skills with guests and staff including verbal, written and body language., • Learn and teach knowledge of all front office technical systems (HMS, Guestware, Rapid Response, GoConcierge, etc)., • Assist Rooms team by providing support in the various positions: GSA, Greeter, Bellman, Doorman, Concierge, YES! Agent and Reservations Agent., • Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures., • Ensure staff adhere to the following cashiering procedures: Process allowances Make change for guests Post charges Settle Room accounts Run closing reports Count bank at end of shift Complete designated cashier reports Drop Receipts Secure Bank • Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies., • Maintain time edits for Rooms team and coordinate PTO requests with payroll processing., • Manage The Know program to ensure guest profile information is relevant and it is being utilized to dazzle our guests during their stay., • Ensure all guest questions & requests are completed & followed up on while executing fabulous guest service., • Be creative and think outside the box to create memorable experiences for our guests., • Work well on a team or independently while being accountable for work performed., • Take, record and relay messages accurately, completely and legibly., • Enthusiastically describe details of food dishes and beverages available in all F&B outlets., • Ensure Rooms team are completing job specific checklists daily and thoroughly for their respective positions., • Adhere to security procedures to ensure our guest’s safety., • Be a team player!, • Highly organized, anticipating needs and over delivering wherever possible., • Must be enthusiastic, passionate and possess a wicked sense of humor! No wallflowers permitted! What qualities are we looking for? You got skills? If you are able to perform the following, then you have come to the right place… • Stand for periods of 8-10 hours, • Input and access data in various computer systems, • Understand guest inquiries and provide clear, concise responses, • Work with others like a rock star, while constantly advocating for your guests, • Communicate clearly in verbal and written English, • Work cohesively with other departments and co-workers as part of a team, • Focus attention on details, • Maintain confidentiality of all guests and hotel information, • Maintain a neat, clean and well-groomed appearance per hotel standards, • Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties, • Adhere to hotel policies including but not limited to attendance, safety, behavior Background must-have: • Current, legal and unrestricted ability to work in the United States., • High school or equivalent education required., • Minimum of two years of Front Office supervisory experience., • Ability to compute accurate mathematical calculations., • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone., • Proficient computer knowledge. #LI-onsite

POSITION PURPOSE: \n \n Casa Cipriani Hotel is seeking a dynamic and professional Front Desk Agent to provide exceptional customer service to all guests. As the first point of contact for our guests, you will be responsible for creating a welcoming and memorable experience while ensuring the smooth operation of the front desk. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. \n \n \n ESSENTIAL FUNCTIONS AND DUTIES: \n \n\n • Greet and welcome guests in a friendly and professional manner upon arrival.\n, • Check guests in and out efficiently, ensuring all information is accurately entered into the system.\n, • Provide guests with information about hotel amenities, services, and local attractions.\n, • Answer phone calls and respond to inquiries in a courteous and timely manner.\n, • Handle reservations, changes, and cancellations, ensuring accuracy and availability.\n, • Address guest concerns or complaints promptly, resolving issues to maintain guest satisfaction.\n, • Assist with luggage handling and special requests, ensuring a high level of guest comfort.\n, • Maintain a clean and organized front desk area, ensuring it is presentable at all times.\n, • Process payments, handle cash, and prepare billing for guests at check-out.\n, • Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.\n, • Monitor and update the room availability and reservation system to reflect real-time status.\n, • Ensure all guest information is kept confidential and follows hotel policies and procedures.\n, • Uphold Casa Cipriani’s standards of hospitality, promoting a luxurious experience for each guest.\n\n \n \n KNOWLEDGE, EXPERIENCE AND SKILLS \n \n\n • High school diploma or equivalent required.\n, • Previous hotel front desk or customer service experience preferred.\n, • Proficient in using hotel management software (experience with Opera, Mews, or similar systems a plus).\n, • Strong communication skills, both verbal and written.\n, • Exceptional attention to detail and ability to multi-task.\n, • Ability to remain calm and efficient under pressure.\n, • Friendly, approachable, and customer-focused demeanor.\n, • Ability to work flexible hours, including evenings, weekends, and holidays.\n, • Fluency in multiple languages is a plus.\n\n \n PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION: \n \n\n • Ability to sit or stand for extended periods.\n, • Occasional lifting of up to 25 pounds.\n, • Must be able to work in a fast-paced, high-pressure environment.\n\n \n INTENT AND FUNCTION OF JOB DESCRIPTIONS \n \n All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Personal/Executive Assistant \n\n • Full Time Hourly, Onsite, Great Neck, NY\n, • Maternity leave placement, approximately 7-month term.\n, • Open in Pay Rate\n, • Looking for immediate start\n, • Employee is due at end of October, but we anticipate an earlier leave start.\n\n \n Position Overview \n We are seeking a reliable and personable Personal/Executive Assistant to support three \n executives. This role requires strong organizational skills and the ability to handle a high \n volume of calls while providing administrative and personal support in a professional \n office environment. \n \n Key Responsibilities \n • Manage calendars for three executives, including scheduling appointments, \n conference calls and coordinating meetings that involve all three individuals. \n • Arrange and book travel, including air travel, car rentals, and hotel reservations. \n • Handle a high volume of incoming and outgoing calls professionally and \n efficiently. \n • Prepare simple lunches, snacks, coffee, and tea for the executives as needed. \n • Maintain strong organization to keep up with frequently changing schedules and \n priorities. \n • Communicate clearly and confidently with senior executives and external \n contacts. \n \n Ideal Candidate \n • Mild-mannered, modest professional attire, comfortable interacting with top-level executives. \n • Highly organized with the ability to manage multiple calendars and last-minute \n changes. \n • Experienced in calendar management, travel coordination, and high-volume \n phone support. \n • Willing and able to prepare simple meals, snacks, and beverages. \n • Strong written and verbal communication skills. \n • Proficient in Zoom, Microsoft Teams, and the Microsoft Office Suite (Word, Excel, \n Outlook, PowerPoint)

Position Summary \n Our well-traveled hotel guests come to The Manner expecting a sophisticated environment, exceptional service, and thoughtfully curated experiences that make our hotel feel like their home away from home. \n The Assistant Front Office Manager – Relief plays a critical leadership role in supporting the daily operation of the Front Office while providing flexible management coverage across all shifts. This position serves as the operational backup for Front Office leadership, ensuring seamless guest experiences during vacations, leaves of absence, high-occupancy periods, overnight coverage, and other business needs. \n The ideal candidate is a hands-on leader who thrives in a luxury environment, leads by example, and demonstrates operational excellence while fostering an engaging and service-driven culture. \n \n Responsibilities \n Operational Leadership \n\n • Support the Front Office Manager with the day-to-day operation of the Front Office.\n, • Serve as the Manager on Duty for the Front Office during assigned shifts, including evenings, weekends, holidays, and overnight coverage when necessary.\n, • Provide leadership coverage during management vacations, leaves of absence, training, or staffing vacancies.\n, • Oversee all Front Desk operations, including arrivals, departures, room assignments, billing, guest requests, and service recovery.\n, • Ensure compliance with Hyatt, HHM Hotels, and The Manner standards, policies, and procedures.\n, • Monitor daily arrivals, departures, VIPs, special requests, and room inventory to maximize guest satisfaction.\n\n Guest Experience \n\n • Deliver personalized luxury service that exceeds guest expectations.\n, • Review guest profiles and ensure preferences, travel history, and special requests are updated in OPERA Cloud and Revinate.\n, • Coordinate pre-arrival planning for VIPs, repeat guests, and special occasions.\n, • Follow up with guests during their stay to ensure all requests have been fulfilled.\n, • Personally resolve guest concerns and service recovery opportunities with professionalism and urgency.\n, • Conduct post-departure follow-up with VIPs and guests requiring additional attention.\n\n \n Team Leadership \n\n • Supervise, coach, mentor, and develop Front Office associates.\n, • Lead daily shift briefings and communicate operational priorities.\n, • Ensure associates understand their responsibilities and performance expectations.\n, • Provide ongoing coaching and constructive feedback.\n, • Assist with recruiting, interviewing, onboarding, and training new associates.\n, • Maintain staffing coverage by proactively addressing schedule changes and shift coverage needs.\n, • Ensure associates follow all cash handling, security, safety, and operational procedures.\n\n \n Operational Excellence \n\n • Complete daily audits, reports, and reconciliation projects accurately and on time.\n, • Monitor labor productivity while maintaining service standards.\n, • Conduct regular inspections of the Front Office, lobby, and public areas.\n, • Ensure cleanliness, organization, and presentation standards are maintained.\n, • Partner with Housekeeping, Engineering, Security, Food & Beverage, Sales, and Reservations to ensure seamless hotel operations.\n, • Assist with converting OTA reservations into direct bookings when opportunities arise.\n, • Identify potential corporate business opportunities and communicate leads to the Sales team.\n\n \n Financial & Administrative Responsibilities \n\n • Ensure accurate cash handling and balancing procedures.\n, • Review adjustments, rebates, paid outs, and billing discrepancies.\n, • Assist with departmental scheduling and payroll accuracy.\n, • Prepare reports and reconcile assigned operational projects.\n, • Support departmental budgeting initiatives and labor management.\n\n \n Safety & Compliance \n\n • Ensure compliance with hotel safety and security procedures.\n, • Maintain confidentiality of guest and hotel information.\n, • Support emergency procedures and crisis management efforts.\n, • Obtain and maintain FLSD Certification within 90 days of hire.\n, • Promote a safe, respectful, and inclusive work environment.\n\n \n Additional Responsibilities \n\n • Perform Manager on Duty responsibilities as assigned.\n, • Cross-train in overnight operations to provide coverage when necessary.\n, • Support special events, group arrivals, and hotel initiatives.\n, • Perform additional duties as assigned.\n\n \n Qualifications \n Education \n\n • Bachelor's degree preferred in Hospitality Management, Business Administration, or a related field.\n\n Experience \n\n • Minimum of two years of Front Office or Guest Services supervisory experience in a luxury or upscale hotel.\n, • Previous experience leading teams in a fast-paced hotel environment.\n, • Experience with OPERA Cloud required.\n, • Revinate experience preferred.\n, • Hyatt experience is highly preferred.\n\n \n Knowledge & Skills \n\n • Strong luxury hospitality mindset with exceptional guest service skills.\n, • Excellent leadership and team development abilities.\n, • Strong conflict resolution and service recovery skills.\n, • Excellent verbal and written communication skills.\n, • Ability to multitask while maintaining attention to detail.\n, • Strong organizational and problem-solving skills.\n, • Proficient with Microsoft Office and hotel management systems.\n, • Ability to analyze reports and operational data to support business decisions.\n, • Basic understanding of budgeting, labor management, and financial reporting.\n\n \n Requirements \n\n • Flexible schedule, including mornings, evenings, overnight shifts, weekends, and holidays.\n, • Ability to stand and walk for extended periods.\n, • Ability to lift up to 25 pounds when operationally necessary.\n, • Maintain professional appearance and grooming standards.\n, • Maintain confidentiality and professionalism at all times.\n, • FLSD Certification required within 90 days of hire.\n\n \n Core Competencies \n\n • Luxury Guest Service\n, • Leadership & Team Development\n, • Operational Excellence\n, • Service Recovery\n, • Communication\n, • Accountability\n, • Decision Making\n, • Adaptability\n, • Attention to Detail\n, • Collaboration\n, • Time Management\n, • Problem Solving\n, • Financial Awareness\n, • Professionalism\n, • Integrity\n\n \n Scheduling Requirements \n This is a relief leadership position designed to provide operational support across all Front Office shifts. Flexibility is an essential function of this role. \n The Assistant Front Office Manager – Relief must: \n\n • Maintain open availability to meet the operational needs of the hotel.\n, • Be available to work days, evenings, overnights, weekends, and holidays.\n, • Be scheduled to work a minimum of two (2) overnight shifts per week to provide leadership coverage and operational support.\n, • Provide management coverage during vacations, leaves of absence, call-outs, staffing shortages, and other business needs.\n, • Be available to adjust schedules with reasonable notice to support the hotel's operational priorities.\n, • Serve as Manager on Duty (MOD) when assigned and respond to operational issues requiring management presence.\n, • Demonstrate flexibility by working varied schedules during peak occupancy periods, special events, and emergency situations.\n

Job Description Market Segments: • Corporate Negotiated & Entertainment., • Group (SMERF) Position Purpose: We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing. Experience: • Minimum of 2/4 years hotel sales experience – luxury brand preferred. Works Closely with: • Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through., • Membership team to leverage and share leads back and forth., • Reservations/Revenue. Essential Functions & Duties: • Conduct site inspections, client entertainment, sales trips and trade shows as required., • Monthly target of proactive phone calls and site inspections/client entertainment., • Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business., • Create quarterly and yearly action plans., • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market., • Ability to be well versed on current trends in various markets and maintain confidentiality of information., • Attend hotel clients and local community business events to network and maintain high visibility, • Update management and relevant departments on VIP arrivals, meet and greet accordingly, • Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI, • Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system, • Identify and communicate ideas, customer expectations from assigned segments and territory, • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market. General Skills • Perform job functions with attention to detail, speed and accuracy, • Prioritize, organize and follow-up on all actions, • Be a clear thinker, remaining calm and resolving problems using good judgment, • Understand guest service needs, • Work with minimal supervision, • Maintain confidentiality of guest and client information and pertinent hotel data., • Exceptional interpersonal skills - able to represent the property in the community, • Ability to prioritize and organize work assignments, • Ability to meet deadlines, • Business acumen Technology • Experience with technology such as, • Delphi.fdc (sales force), • Opera Cloud, • Alliants, • Microsoft Office Suites, • Hoteligence/Demand 360 This role does not need to action anything Food & Beverage or Events related. Travel Perhaps 1 week per quarter. Day to Day duties: • Attend 9am, morning meeting for sales representative. Share this responsibility with Sales & Marketing Coordinator., • Occasionally create delphi reports as and when needed., • Refine existing and create new SOP’s where necessary. SOP's are a critical part of achieving success., • Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report., • Ability to work independently and without close supervision. Qualify any reactive leads., • Solicit new business., • Work with reservations team to ensure we are feeding opera the most relevant information, so the operations team are well prepared. Market Segment: Group and Corporate Negotiated/Entertainment Estimated at 2.5 million in net room revenue for 2025. GROUP • Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours., • Ballroom events, set up booking in Delphi and unique booking link. Offer tours as needed., • Presidential Suite events are considered group revenue., • Prepare and issue group contracts and ensure payments collect initial and final deposits., • Create Group Resumes for all contracted groups. 8+ rooms on peak. CORPORATE NEGIOTIATED • Use Hoteligence/demand 360 to solicit new corporate negotiated accounts., • Solicit new business from the Financial District neighborhood., • Work with the membership team to potential uncover new leads for corporate accounts., • Ensure all accounts are maintained in delphi and daily reports scheduled., • Use the ‘reservations entered yesterday opera report’ to uncover potential new corporate accounts., • Work with the revenue/distribution team to set up new accounts in GDS and systems. ENTERTAINMENT • Establish relationships with large entertainment accounts such as but not isolated to TAG/Ascot/Altour etc and increase production for entertainment business from them., • Establish relationships with Studios and relevant accounts on the West Coast to increase production in the entertainment segment., • Keep on top of award shows, concerts, fashion shows and all entertainment related activities in NY and penetrate our share of the business. Powered by JazzHR IKhBzVrKJ7

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: Guest Ambassadors communicate with guests looking to make or cancel reservations. They greet guests on arrival, direct them to where they need to be, issue wristbands, and collect payment information. Essential Duties and Responsibilities: Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves the spa. Ensure that the check-in, check-out and payment process is handled in accordance with company policy. Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. Handle guests’ questions and concerns promptly, professionally and courteously. Maintain complete confidentiality in all guest matters in accordance with company policy; Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well organized work area. Ensure adequate stock of supplies and equipment; inform management when stock is low. Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Perform other duties as assigned by Management. Skills, Abilities and Experience: Minimum of 3 years’ of experience as a Front Desk personnel or as Customer Service Representative OR Minimum of 3 year of employment within a Hotel environment or Spa Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job Description Midsize Murray Hill property is seeking a Guest Service Agent to join the Front Office team. • Team member will be responsible for maintaining coverage of the Front Desk at all times. Will ensure excellent customer service for both arrivals and departures. Handle a large volume of guest check ins and check outs on a daily basis., • Will work to ensure all guests are attended to and assisted in a prompt and professional manner. Also answer any guest inquiries and be a resource for information for visitors (directions, suggestions, reservations, etc.)., • Communicate guest requests to proper departments, Housekeeping, and Engineering. Will also take and transfer guest calls to the proper department and be able to make reservations if needed., • Take ownership of any guest service concerns, or complaints and work to resolve them quickly while ensuring the highest level of service are provided., • Maintain bank and complete daily accounting of cash to ensure accuracy., • Log and distribute mail, faxes, and packages for registered guests or hotel personnel., • Guest Service Agents are required to train and execute all SOP’s and continued training will be provided periodically., • Other miscellaneous tasks performed as required., • Proficient with all basic computer operations, second language a plus., • Previous customer service experience is a must., • Knowledge of Stay N Touch (PMS) a plus., • Ability to stand for long periods of time and must be able to lift up to 25 pounds\nCompany Description The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience. The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

The Cluster Group Sales Manager position is based in the United States (TX or NY).The position sells to the corporate group market for both Rosewood Mayakoba and Rosewood Mandarina by prospecting, building relationships, and generating demand that leads to closing contracts in the corporate group and social segments.The manager will ensure that sales activities, top accounts and bookings are strategically focused on maximizing revenue for rooms, catering, spa and other ancillary revenue centers of the resort. • Book business and exceed revenue goals selling accommodations, food and beverage, spa services and ancillary revenues within the corporate group/event segment, • Prospect for new business, build relationships, attend industry events/trade shows, and apply closing skills to secure business for the 2 resorts., • Prepare correspondence togroup accounts in timely manner., • Account management usingSFDC (Delphi) + sales/account revenue managementsoftware., • Travel to strategic trade shows and customer events., • Maintain expenses within the budgeted guidelines., • Partners with counterparts to effectively manage the business opportunity., • Responds to and manages larger and more complex incoming opportunities for the property., • Focuses efforts on accounts with significant potential sales revenue., • Develops effective and strategic sales plans and actions., • Works with partners to develop creative ideas and proposals for events., • Maximizes revenue by upselling suites, events and ancillary revenue., • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how effectively and professionally sell against them., • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts., • Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc., • Provides excellent customer sales service, reflective of the Rosewood brand, in order to grow share of the account., • Maintain knowledge of all Rosewood Hotels & Resorts to facilitate cross selling.Build relationship with sales counterparts from Global Sales Office and sister hotels to relay leads and requests. Communicate need dates to counterparts and Global Sales Office., • Develops and facilitate execution of group contracts using professional legal knowledge and strategic negotiation., • Coordinateall details of the sales processs with the assistance of Group Sales Coordinator., • Abilityto travel and workindependently, • Capableof planning and executingsales trips (local, domestic, international) including detailed followthrough., • Professionalappearance & demeanor., • Exceptional interpersonal skills, easily able to build rapport and trust with clients, partners and colleagues., • Workingknowledge of reservations andsales & catering systems., • Pre-openingsales and operations experience., • Knowledgeof Delphi SFCD, Opera, Ideas, and MicrosoftOffice software., • Familiarwith travel throughout key USmarkets., • Prepare reports pertaining to the operation of the group sales market to include, but not limited to the annual and monthly forecast, account production reports, sales activities and meetings., • Partner closely with all related departments such as revenue management, marketing, group sales, e-commerce, and Operations to help guide overall property strategies and tactics as appropriate., • Work with Rosewood Global Sales Organization and sister resorts to maximize opportunities for both resorts., • Four-year college degree or equivalent education/experience, • Minimum 3 years sales experience in a related position in luxury hotel sales environment preferably for a Forbes 5 Star destination resort, • Relationships in the corporate incentive event market with planners from the United States is required, • Highly motivated and flexible, possessing the ability to take initiative and succeed under pressure., • Incisive analytical skills and problem-solving skills as well as the ability to objectively communicate troublesome spots ahead to the hotel’s senior leadership., • Demonstrated record of driving sales revenues in resort environment through engaging relationships and strategic actions, • Strong understanding of group sales contracts, meaning and implications of legal clauses, contracts and addendums., • Ability to negotiate, convince, sell, and influence group business decision makers and influencers., • Ability to manage extensive amounts of information in an organized manner.., • Excellent written skills sufficient to produce sales and marketing communication., • Strong computer skills (Google Suite, Microsoft Office, LinkedIn, Salesforce, social media)., • Excellent spoken and presentation skills in English.Working knowledge of Spanish desired., • Ability to remain calm when resolving problems using good judgment., • Travel throughout the US, and Mexico to promote resorts to travel partners., • Travel for internal sales and marketing meetings., • 30% of time expected for travel., • Reaching, bending, pushing, pulling, twisting, lifting, and climbing., • Frequent need to perform standing and walking activities related to inspecting the property and attending industry events., • Constant need to perform the following physical activities: grasping, turning, finger dexterity., • Occasional need to stand for long periods of time., • Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally., • Higher weight threshold may apply when traveling with luggage., • Vision requirements: constant need to view small print., • Frequent need to see small details and things clearly beyond arm's’ reach. #J-18808-Ljbffr

Personal/Executive Assistant • Full Time Hourly, Onsite, Great Neck, NY, • Maternity leave placement, approximately 7-month term., • Open in Pay Rate, • Looking for immediate start, • Employee is due at end of October, but we anticipate an earlier leave start. Position Overview We are seeking a reliable and personable Personal/Executive Assistant to support three executives. This role requires strong organizational skills and the ability to handle a high volume of calls while providing administrative and personal support in a professional office environment. Key Responsibilities • Manage calendars for three executives, including scheduling appointments, conference calls and coordinating meetings that involve all three individuals. • Arrange and book travel, including air travel, car rentals, and hotel reservations., • Handle a high volume of incoming and outgoing calls professionally and efficiently. • Prepare simple lunches, snacks, coffee, and tea for the executives as needed., • Maintain strong organization to keep up with frequently changing schedules and priorities. • Communicate clearly and confidently with senior executives and external contacts. Ideal Candidate • Mild-mannered, modest professional attire, comfortable interacting with top-level executives., • Highly organized with the ability to manage multiple calendars and last-minute changes. • Experienced in calendar management, travel coordination, and high-volume phone support. • Willing and able to prepare simple meals, snacks, and beverages., • Strong written and verbal communication skills., • Proficient in Zoom, Microsoft Teams, and the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job DescriptionOur CompanyEquinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history. Our Code IT’S NOT FITNESS. IT’S LIFE. We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you. Job Overview The Front Office Associate ensures all hotel member interactions are handled with the highest level of hospitality and professionalism. This high-profile position is responsible for creating meaningful first and last impressions for hotel guests, and all touch points in between. Essential Job Functions: • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • To be mindful of the importance of personal hygiene and grooming., • Adhere to hotel Health and Safety guidelines., • Ability to work under pressure and multi-task in a fast-paced environment., • Check-in arriving guests and checks-out departing guests in a friendly and efficient manner according to established standards and protocols., • Ensures all hotel member data is accurate, including dates of stay, rate, room type, number of guests, payment method, etc., • Provides escort to elevators and hotel member rooming., • Call back and follow up with hotel member on any requests that come through the front desk to ensure that they are satisfied., • Review arrivals noting special requests and blocking rooms as necessary for VIP’s and group arrivals., • Complete all items as listed on shift checklists. ● Ensure proper credit card procedures are followed based on PCI compliance guidelines. ● Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift. • Communicate service and amenities of the hotel to guests., • Communicate VIP arrivals to designated personnel for escort and delivery of amenities., • Communicate pertinent hotel member information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion., • Perform assistance to guests in both the street lobby and hotel lobby, • Provides information about special services available to enhance the hotel member experience., • Maintains up-to-date knowledge about the hotel’s facilities, hours of operation and events., • Maintains a house bank and reconciles all transactions at the end of each shift. Strictly adheres to the hotel’s house bank policies and protocols., • Handles hotel member inquiries in an accurate and timely manner, accommodating special requests whenever possible. ● Address special hotel member preferences recorded in hotel member history profiles. ● Input work orders in ALICE when the requests come directly to the front desk. ● Flexibility to carry out job responsibilities of other positions within the front office, such as core team member, bell person, and door person, upon request by the manager. • Refers hotel member inquiries or concerns to a manager as appropriate., • Runs daily reports and handles room assignments/blocks for arriving guests., • Handle and address incoming and outgoing correspondences (facsimile, messages, mail, etc., • Ensures departures are timely and report any concerns to the manager., • Works closely with the Bell/Door staff to ensure smooth handling of luggage, deliveries and special requests., • In the absence of the Reservations Department, accepts reservations, changes, and cancellations according to established procedures. ● Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook. ● Knowledgeable of hotel fire and emergency procedures. • Works harmoniously and professionally to arrange fulfillment of hotel member services by working with co-workers, supervisors, departments, and partners., • Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communication briefing regularly., • May be assigned other duties at the discretion of management. This position will be scheduled 2 Overnight & 3 PM Shifts. Non-Essential Functions: May assist with maintaining cleanliness in areas of the hotel other than hotel member rooms, such as public space or in the back of the house. Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. • Bachelor’s degree in hospitality management., • Ability to read, write and speak English., • Minimum 1 year of prior luxury hotel experience., • Ability to work flexible schedule to include AM, PM, Overnight, weekends, holidays, and overtime. Generally, an eight-hour shift; scheduled days and times may vary based on business levels. Essential Physical Abilities: • Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping., • Bending/Kneeling: May be required from time to time to reach items placed on the floor., • Mobility: 20% of shift: may need to move about the lobby to assist fellow employees., • Continuous Standing: 100% of shift: Continuous standing behind the Front Desk., • Environment Physical Job Requirement: Hearing, vision, speech, and literacy., • One-on-one communication with guest, managers and fellow employees., • Must be able to see work area, guests and computers. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s controller and Front Office Manager. To do this kind of work, you must be able to: • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately., • Be available for work days, evenings, weekends and holidays. Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required throughout the shift. Reaching, handling, feeling, talking, hearing, and seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Front Office Agent/Night Audit Relief Reports To: Front Office Management Major Duties and Responsibilities: · Assures that front desk is covered and maintained at all times. · Reviews arrivals and departures for guest preferences to ensure customer satisfaction. · Checks guests in and out of hotel and summons bellman or other assistance if needed. · Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc. · Responds and acts on guests complaints, service or security problems. · Checks for proper functioning of alarms and cameras. · Reviews logbook for any actions or messages passed on by previous shift. · Performs switchboard responsibilities ensuring that all calls are answered, and all wake up calls are delivered in a timely fashion according to Pestana standards. · Ensures proper backup is attached to the corresponding folios. · Monitors and ensures that security officers perform responsibilities as required. · Ensures that all guest charges are posted accurately to the guest folios. · Runs and verifies pre-audit steps to ensure final update accuracy. · Reviews the room rate variance report and checks for obvious or questionable rates. · Investigates questions and corrects if errors found. · Balances all credit card and direct bill payments before transferring to city ledger. · Ensures all interfaces are operational. · Generates direct billing statements. · Prints out statements of all bills transferred to city ledger. · Packages all night audit backup material for review by the hotel accountant. · Passes on any information gathered during the audit that may be of significance to the hotel accountant via e-mail. · Handles guest complaints and resolves all guest issues resulting in win-win outcomes. · Prints and labels registration cards for next day's arrivals. · Monitors present day availability and house count and take appropriate action as needed. · Familiar with crisis manual and be able to put into action as needed. · Prints reports for start of the business day, for the General Manager, Front Desk and Housekeeping. · Maintains and accounts for assigned cash bank and front office cash record. · Prepares a bank count sheet for manager. · Understands the Pestana product and brand identity and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures. · Trains on and executes all applicable Pestana Standard Operating Procedures. · Performs miscellaneous duties as required. Experience and Qualifications: Essential: · Proficiency in Opera PMS/Opera Cloud PMS. · Night Audit experience (preferred). · Previous Hotel Front Desk experience. · Proven team player with a high level of energy and motivation. · Results oriented. · Fire Safety Certified (preferred). · High School diploma. Job Type: Full-time Pay: $24.91 Benefits: • 401(k), • Employee discount, • Health insurance, • Paid time off Schedule: • 8 hour shift, • Day shift, • Holidays, • Night shift, • Weekends as needed Work Location: In person

Job DescriptionDescription: Nine Orchard Hotel is seeking a Guest Service Agent who is as comfortable engaging with guests as they are managing the details behind the desk. This role is for someone who genuinely enjoys people—someone who notices the small things, remembers preferences, and takes pride in creating a welcoming, thoughtful experience from the moment a guest arrives. You will be a key part of the front office team, ensuring each guest interaction feels personal, seamless, and reflective of the hotel’s standards. Requirements: Guest Experience • Be a warm, visible presence at the front desk, greeting guests in a natural and engaging, • way, • Create personalized experiences by anticipating needs and remembering guest, • preferences, • Handle check-ins, check-outs, and guest requests with efficiency and care, • Address guest concerns with confidence and a solutions-oriented approach, • Focus on the small details that elevate a stay from good to memorable, • Operations, • Support the daily flow of front desk operations, including arrivals, departures, and, • reservations, • Ensure room assignments, billing, and guest profiles are handled accurately, • Partner closely with Housekeeping and Engineering to ensure rooms are prepared to, • standard, • Maintain a calm, organized front desk environment, even during high-volume periods, • Team Collaboration, • Work closely with fellow front office team members to deliver consistent, high-level, • service, • Communicate clearly across departments to support a seamless guest experience, • Contribute to a positive, respectful, and guest-focused team culture, • Administrative Responsibilities, • Process payments and maintain accurate records of guest transactions, • Keep front desk systems updated with guest information and preferences, • Follow all hotel procedures, service standards, and cash-handling protocols, • What We’re Looking For, • 1–3 years of hospitality or guest-facing experience, ideally in a boutique or luxury setting, • Strong communication skills and a natural ability to connect with people, • A calm, steady presence in fast-paced or high-pressure moments, • Detail-oriented and highly organized, • Flexible schedule, including nights, weekends, and holidays, • Additional Experience (Nice to Have), • Familiarity with hotel systems (Opera or similar), • Multilingual abilities, • Strong judgment and problem-solving skills

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s controller and Front Office Manager. To do this kind of work, you must be able to: • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately., • Be available for work days, evenings, weekends and holidays. Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required throughout the shift. Reaching, handling, feeling, talking, hearing, and seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Night Auditor/Front Office Agent Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s Controller and Front Office Manager., • Compute bills, collect payments, and make change for guests., • Issue room keys and escort instructions to bellmen., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Contact housekeeping or maintenance staff when guests report problems., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning. To do this kind of work, you must be able to: • Be an outgoing, welcoming personality for the Hotel., • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately., • Be available for work days, evenings, weekends and holidays. Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required only occasionally. Reaching, handling, feeling, talking, hearing, and seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Reports To: Front Desk Manager FLSA Status: Non-Exempt Summary: Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting, and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Duties and Responsibilities include the following. Other duties may be assigned. 1. Greet, register, and assign rooms to guests of hotels or motels.*, 2. Verify customers' credit and establish how the customer will pay for the accommodation.*, 3. Keep records of room availability and guests' accounts, manually or using computers. *, 4. Compute bills, collect payments, and make change for guests. *, 5. Issue room keys and escort instructions to bellhops. *, 6. Review accounts and charges with guests during the checkout process. *, 7. Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers. *, 8. Transmit and receive messages, using telephones or telephone switchboards. *, 9. Contact housekeeping or maintenance staff when guests report problems. *, 10. Make and confirm reservations. *, 11. Record guest comments or complaints, referring customers to managers as necessary. *, 12. Advise housekeeping staff when rooms have been vacated and are ready for cleaning., 13. Arrange tours, taxis, or restaurant reservations for customers. *, 14. Deposit guests' valuables in hotel safes or safe-deposit boxes. *, 15. Date-stamp, sort, and rack incoming mail and messages. *, 16. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. *, 17. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. *, 18. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. *, 19. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. * Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Math Ability: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of payroll and human resource systems, word processing, spreadsheet, accounting, internet, and point of sale software/credit card processing. Education/Experience: High School Diploma and two to four years related experience and/or training; or equivalent combination of education and experience. Knowledge, Skills, and Other Abilities: • Communication skills, • Professionalism, • Customer service skills, • Effective Leadership skills Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Description The role… At Soho House the Front Desk, Overnight Agent assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Overnight Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Responsible for shift breakdown and financial / accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$25—$25 USD

Job DescriptionDescription: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024. The Surrey, a Corinthia Hotel is seeking to recruit a Front Office Guest Service Attendant. The Guest Service Attendant plays an important role to ensure the smooth check in and checkout of guests and to maintain and exceed The Surrey, A Corinthia Hotel standards. The Guest Service Attendant will also report any comments, VIP arrivals or departures and other issues as they occur throughout the day to the Front Office Manager and also ensure that the standards of the division meet and exceed the quality standards set. Summary of Responsibilities • Supports the hotel operation in times of demand., • Maintains effective communication within the department and ensure that the Front Office Managers are kept well informed of any problems/queries that have arisen., • Liaises with other departments to ensure good communication and offer support., • Check in and checkout within the Hotel specific requirements, • Checks and ensures all guest’s bills are charged correctly and posted into the respective folios correctly., • Ensures that reservations correspondence checks are followed up and auctioned as per instructions., • Liaises with the Director of Guest Experience to ensure VIP allocations are made, amenities arranged and VIP guests met., • Ensure a high quality when capturing guest data.Requirements:, • Minimum 2 years in a similar position within a 5 star hotel., • Written and verbal fluency in English. Fluency in another language an advantage., • Knowledge of property management systems (e.g. Micros/Fidelio, Opera, toast, etc.)., • Degree/Diploma in Hospitality Management or Tourism (desirable).

Job DescriptionDescription: PURPOSE: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy. This position is part of a collective bargaining agreement with the Hotel and Gaming Trades Council. RESPONSIBILITIES: • Approach all encounters with guests and associates in a friendly service-oriented manner., • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)., • Maintain regular attendance in compliance with Athena Hospitality standards as required by scheduling which will vary according to the needs of the hotel., • Comply with Athena Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations., • Maintain proper operation of the telephone switchboard and ensure that all Athena Hospitality performance standards are met., • Handle requests for information mail and messages in an efficient and courteous manner., • Answer guest inquiries about hotel service facilities and hours of operation., • Answer inquiries from guests regarding restaurants, transportation, entertainment etc., • Be aware of all rates packages and special promotions; Be familiar with all in-house groups; Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow rate quoting scenarios., • Be familiar with all Athena Hospitality policies and house rules as well as hospitality terminology., • Have knowledge of and assist in emergency procedures as required., • Handle check-ins and check-outs in a friendly efficient and courteous manner., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Use proper two-way radio etiquette when communicating with other associates., • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members, • Maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel., • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds, • Be fully familiar with the brand frequency program, level, and awards., • Be familiar with breakfast operation and standards and be prepared to assist when requested or needed. QUALIFICATIONS: • High School diploma or equivalent required; College course work in related fields helpful., • Experience in a hotel or a related field preferred., • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests., • Demonstrate the ability to multitask, be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers., • Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful high-pressure situations., • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary., • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Must be willing and able to work a varied schedule that may include evenings nights weekends and holidays, • Holds an understanding of hotel products and guest services (i.e., lifestyle full-service resort etc.), • Ability to participate in the creation of an enjoyable work environment Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status. Requirements: