Trabajos hotel reservations en Miami, FloridaCrear alertas

Job Description Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects and updates posted information as needed in the system. Assists with the maintenance of directories on-call list and dispatch maintenance and housekeeping staff to guest rooms as needed. Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of the guest’s information and organizational data. Provides information to callers as appropriate. Job Specifications Qualifications • Must have completed High School or GED Diploma, • Experience in Hospitality, • At least 1 year switchboard/PBX experience., • Minimum of one year experience at Front Desk/guest services, as well as a general knowledge of Front desk and Reservations system and procedures, • While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand; walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear, • The employee must occasionally lift and/or move up to 50 pounds Job Duties Job Specific • Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently., • Takes accurate and appropriate messages., • Stays informed of current in house groups and property events., • Assists the department with various clerical duties as needed., • Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice., • Take guest request and pass on to the appropriate party as well as follow up with the request., • Ensures private information is consistent with all privacy policies., • Orients and mentors new staff members., • Obtains necessary information to direct and transfer calls to correct extensions., • Answer incoming calls within 3 rings., • Refer to guest by name 3 times during the conversation., • Displays excellent telephone etiquette., • Answer inquires pertaining to Hotel services and amenities., • Coordinates and monitors requests with all departments using "Hotel Expert"., • Assists Food & Beverage with guest's room service orders., • Responds quickly and accurately to disaster and emergency situation as required, remaining calm General Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow Team Members Executes emergency procedures in accordance with hotel standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with hotel standards, policies and rules Recycles whenever possible Remains current with hotel information and changes Complies with hotel uniform and grooming standards

Job DescriptionPOSITION PURPOSE: As the Membership Concierge, you will ensure that each golf member is provided a warm welcome and sense of genuine care when entering the golf/membership area with in the golf operation. This position would ensure that each golf member is fully aware of the golf sequence of service and provide any number of services to assist them along in the process. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to members at all times., • Conduct daily walk threw of membership clubhouse to ensure all standards are met including organization and overall cleanliness., • Daily organization and maximization of tee sheet for member designated course., • Perform efficiently and effectively the opening and closing membership procedures daily to ensure a well maintained and professional membership operation., • Provide a warm welcome to golf members and guests who are entering the member clubhouse and immediately inquire as to how we can offer assistance or support., • A complete 360 degree awareness of member activity is required to ensure members are provided warm welcome as they are entering the membership clubhouse., • Build rapport with golf members when time permits by inquiring about their day and informing them of the clubs golf tournaments/groups, activities and offerings., • Provide member registration service at the membership check in counter by confirming their reservation, course, and time., • Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps., • Coordinate with the Golf Services team the members golf bag location and set up to expedite the process., • Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience., • Partner with the starter from each golf course to update daily any day of tee time additions, changes, or cancellations., • Maintain cleanliness of the inside and surrounding membership clubhouse area to include patio, ceiling tiles, windows, mirrors, membership counter, and designated floor space, • Assist in establishing all systems, policies and procedures for sales, contracts and tracking of Membership business., • Maintain the highest ethical standards while representing the Resort., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience., • Assist members in making room reservations, spa appointments, dining reservations, cabanas reservations, etc. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral, Miami from time to time, is essential to the successful performance of this position. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Maintain effective communication with all hotel departments., • Maintain a thorough understanding of the Resort primary competitors and the marketing plan., • Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public., • Ability to carry out instructions furnished in written, oral, or diagram form., • Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking, climbing stairs Occasional Crouching/Bending/Stooping Rare Reaching Rare Pushing/Pulling Rare Near Vision Frequent Far Vision Frequent Hearing Constant Talking Constant Lifting/Carrying (15 lbs) Rare Travel Rare OTHER DUTIES: Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate or equivalent required. College degree preferred. EXPERIENCE Previous experience at a like hotel or golf club preferred. LICENSES OR CERTIFICATES None GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Guest Experience Curator Location: Hotel Beaux Art Autograph Collection | 255 Biscayne Blvd Way, Miami Florida 33131 USA Schedule: Full-Time Position Type: N-Management Benefits Health Insurance Dental and Vision Paid Time Off 401K Parking and Metro Reimbursement Travel Perks and Benefits Recognition and Rewards Growth Opportunities Holiday pay Free Meals Free uniforms Free life insurance Free short-term disability …and much more! Job Summary: Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact the appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest calls, requests, or problems. Process all guest check-ins by confirming reservations in the computer system, verifying guest identity, requesting forms of payment, assigning rooms, and activating and issuing room keys or mobile keys. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to the room. Assist management in training, motivating, and coaching new and existing employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. JW Marriott Marquis Miami's foundation is its commitment to genuine hospitality — a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners, and the communities in which its hotels operate. By doing so, JW Marriott Marquis Miami strives to become the industry leader in delivering the true meaning of hospitality. This has resulted in consistent, superior financial performance as well as repeated recognition from industry and community leaders. The company has amassed numerous awards for a variety of efforts from energy conservation to product development to associate recognition and business results. Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Job DescriptionBenefits: • Competitive salary, • Employee discounts, • Flexible schedule, • Free uniforms, • Opportunity for advancement, • Paid time off We are currently looking to complete our Front Desk Team for ABAE Hotel by Eskape Collection, where you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This open vacancy can be filled in by one person interested in a Full Time position (2 PM Shifts and 3 Overnight Shifts) or by two different people, one interested in 2 PM shifts and another in 3 Overnight Shifts. IMPORTANT: For the Overnight shift (11pm-7am) it is needed to have a valid Driver's License and be comfortable with parking guest's vehicles. This role is crucial in creating a welcoming atmosphere and maintaining the efficiency of our front desk operations. The candidate(s) we are looking for are self-efficient, dependable, and committed to delivering outstanding service for our boutique property. Key Responsibilities: Guest Reception: · Greet guests warmly and assist with check-in and check-out procedures. · Provide information about hotel facilities, services, and local attractions. · Handle guest inquiries, requests, and complaints promptly and professionally. Efficient Operations: · Maintain an organized and tidy front desk area. · Ensure accurate and efficient processing of guest reservations and registrations. · Utilize computer systems to update guest information, process payments, and generate reports. Self-Efficiency: · Take initiative to address guest needs and concerns independently and effectively complete a checklist and handover. · Demonstrate the ability to multitask and prioritize responsibilities effectively. · Troubleshoot and resolve minor issues without immediate supervision. Dependability: · Adhere to established check-in/check-out procedures and hotel policies. · Maintain regular attendance and punctuality to ensure smooth shift transitions. · Collaborate with team members to achieve a consistent and reliable guest experience. Communication: · Effectively communicate with guests, colleagues, and management. · Relay important information to the appropriate departments to enhance guest satisfaction. · Provide clear and concise instructions to guests regarding hotel amenities and services. Problem Solving: · Address and resolve guest issues promptly, escalating when necessary. · Collaborate with other departments to solve challenges and enhance overall guest experience. · Proactively identify potential issues and implement preventive measures. Hospitality Excellence: · Uphold the highest standards of hospitality and professionalism. · Anticipate and fulfill guest needs to exceed their expectations. · Foster a positive and welcoming atmosphere for guests and team members. Qualifications: · High school diploma or equivalent; additional education in hospitality is a plus. · Previous experience in a front desk or customer service role preferred. · Proficient computer skills, including knowledge of hotel management software (WebRezPro is a plus) · Excellent communication and interpersonal skills. · Ability to remain calm and focused in high-pressure situations. · Flexibility to work various shifts, including weekends and holidays. Advancement Opportunities: This position is a stepping stone for career growth within our organization. Successful Guest Services Front Desk Agents may have opportunities for promotion to supervisory or managerial roles, based on performance and demonstrated leadership skills. If you are a self-efficient and dependable individual with a passion for delivering exceptional guest experiences, we invite you to apply for the Guest Services Position. Join our team and be a part of creating memorable moments for our guests. Job Type: Part-time or Full Time Benefits: • Employee discount, • Flexible schedule, • Vacations and Sick Days (Full Time only)Schedule:, • 8 hour shift, • Afternoon shift, • Evening shift, • Holidays, • Overtime, • Weekends as neededWork Location: In person

Job Description Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent to join our dynamic Front Desk Team. As a Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have and will be responsible for balancing the revenue and expense transactions which occur each day at the hotel. Benefits • Major Medical, Dental, and Vision Insurance, • Life Insurance, • Legal Shield and Identity Theft Protection, • Accident/ Critical Illness/ Hospitalization Insurance, • Pet Insurance, • Paid Time Off, • 401K after 1 year of employment Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes, • Manage reservations and bookings, • Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services, • Address guest complaints and resolve issues in a timely and professional manner, • Process payments and maintain accurate records, • Assist guests with luggage and transport arrangements, • Coordinate with other departments to ensure guests' needs are met, • Maintain a clean and organized front desk and lobby area, • Up-sell hotel services and amenities to guests, • Closing and balancing all room accounts., • Counting and balancing cash and credit card receipts., • Balancing direct bill accounts., • Verifying and balancing vouchers., • Running a trial balance report., • Investigating or analyzing out-of-balance situations., • Making adjustments or corrections to accounts as needed., • Printing and distributing various computer audit reports., • Completing required revenue and expense reports., • Preparing guest folios for Express Check-out., • Have knowledge of hotel fire and safety procedures. Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicant, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Job description PLACE OF WORK: Front Office and back office areas. A focal point for all guest/visitor reception and inquiries. Service areas of the hotel, Accounting offices and computer room. JOB OVERVIEW: Check in/check out hotel guests courteously and efficiently, process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Run and compile accurate and timely reports. Perform proper maintenance of hotel computer systems in keeping with hotel procedures. REPORTS TO: Front Office Manager and Assistant, Controller, Operations Manager. KEY- RELATIONSHIPS: Internal: Front Office staff, Bell/Door staff, Valet Parking staff, Communications staff, Concierge staff, Reservations staff, Front Office management, hotel managers and assistants, Sales, Housekeeping, Food and Beverage staff, Accounting, Engineering and Security, hotel corporate office staff. External: Hotel guests/visitors, tour company representatives, limousine service personnel, other hotels. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. QUALIFICATIONS: Essential: 1) High school graduate. 2) Ability to compute accurate mathematical calculations. 3) Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. 4) Ability to provide legible communication and directions. Desirable: 1) Some college or training in hospitality industry. 2) Previous experience as a Front Office Receptionist. 3) Previous cashiering experience. 4) Knowledge of computers. 5) Fluency in a foreign language, preferably Spanish, French or Japanese. 6) Previous auditing or statistician experience. SKILLS: Essential: 1) Ability to input and access data in computer. 2) Ability to understand guest inquiries and provide responses. 3) Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. 4) Ability to focus on guests' needs, remaining calm and courteous. 5) Ability to think clearly, quickly and make concise decisions. 6) Ability to prioritize, organize and follow up. 7) Ability to work well under pressure of any arrivals/departures within any given period of time. 8) Ability to focus attention on details. 9) Ability to maintain confidentiality of all guests and hotel information. 10) Ability to ensure security of guest room access. 11) Ability to remain stationary at assigned post for extended periods of time. 12) Ability to work cohesively with other departments and co-workers as part of a team. Desirable: 1) Previous guest relations training. ESSENTIAL JOB FUNCTIONS: 1) Maintain complete knowledge at all times of: a) All hotel features/services, hours of operation. b) All room types, numbers, layout, decor, appointments and location. c) All room rates, special packages and promotions. d) Daily house count and expected arrivals/departures. e) Room availability status for any given day. f) Scheduled daily group activities. 2) Maintain complete knowledge and comply with all hotel and departmental policies and procedures. 3) Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. 4) Meet with supervisor to review daily assignments and priorities. 5) Meet with departing Front Office Receptionist(s) to review business status and follow up items. 6) Access all functions of the computer system according to established procedures and standards. 7) Set up workstation with necessary supplies; maintain cleanliness throughout shift. 8) Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Answer Concierge and Bell Stand telephone when staff is not available. 9) Promote positive guest relations to all individuals approaching the Front Desk. 10) Accommodate all requests for information in a congenial manner. 11) Process all guest check-ins according to established hotel requirements: a) Confirm reservation in system and review all noted information. b) For guests without a reservation, sell a room type agreed upon. c) Register guest in computer and make appropriate notes on the registration card. d) Verify registration card information with guest. e) Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. f) Assign guest room. g) Advise guest of any messages, mail, faxes, etc. received for them. h) Inform guest of room safe and mini-bar key and room key procedures. i) Issue parking passes/validate valet parking tickets and enter information in computer. j) Communicate services and amenities included in packages to guests on packages. k) Obtain proper identification for tax-exempt guests and attach form to registration card. l) Obtain guest signature for designated paperwork. m) Obtain Bell Person to escort guests and transport their luggage to the room. 12) Maintain guest history files on all guests. 13) Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 14) Set up accurate accounts for each guest checking in according to their requirements, i.e. sharewiths, separate room/tax/incidentals, comps. 15) File registration cards and vouchers in bucket by room number. 16) Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests. 17) Accommodate room changes expediently. 18) Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction. 19) Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 20 minutes to ensure completion and guest satisfaction. 20) Take, record and relay messages accurately, completely and legibly. Distribute hotel personnel messages to appropriate individuals. 21) Accept and record wake-up call requests; delivery to PBX. 22) Issue safe deposit boxes to guests and ensure security of keys. 23) Distribute all guest and department mail. 24) Monitor, send and distribute guest faxes. 25) Document and confirm reservations and cancellations. 26) Block rooms in the computer and follow through on designated requirements. 27) Pre-register designated guests and prepare key packets. 28) Communicate pertinent guest information to designated departments/personnel, i.e. special requests, amenity delivery. 29) Generate, print and distribute daily and weekly reports. 30) Resolve discrepancies on the room status report with Housekeeping. 31) Match the bucket check to in-house guest ledger report; report discrepancies to manager. 32) Process all checkouts according to established hotel requirements. a) Resolve any late charges. b) Present folio to guest and resolve any disputed charges. c) Settle guest accounts following Accounting procedures. d) Retrieve guest room key from guest. e) Request guest comments on their stay. 33) Process express checkouts throughout the shift. 34) Handle requests for late checkouts according to established hotel procedures. 35) Conduct group check-ins/outs according to established hotel procedures. 36) Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information. 37) Adhere to all cashiering procedures: a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. b. Make change for guest. c. Cash guests' personal checks/travelers checks. d. Post charges. e. Settle room accounts. f. Run closing reports. g. Count bank at end of shift. h. Complete designated cashier reports. i. Balance receipts. j. Drop receipts. k. Secure bank. 41) Legibly document pertinent information in the logbook. 42) Run audit reports. 43) Compile Flash report, Revenue and Spread Sheets. 44) Perform computer maintenance procedures for Encore and Micros systems. 45) Successfully complete the training/certification process for this position. SECONDARY JOB FUNCTIONS: 1) Assist PBX with switchboard duties. 2) Assist with Reservations calls. Handle all Reservation calls after that office closes; process, record and follow up any details relative to such. 3) Provide Concierge service when no Concierge is available. 4) Assist in other Front Office areas as assigned. 5) Provide guest room tours. 6) Legibly document maintenance needs on work orders and submit to Engineering. NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Job Description Position: Front Desk/Guest Service Agent Pay Rate: $16 - $18 per hour + Potential Bonuses Location: Hotel - Miami Brickell Summary: We are seeking a passionate and motivated Front Desk Agents to join our dynamic Front Desk Team. As a Front Desk/Guest Service Agent, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be the first point of contact for guests, answering inquiries, providing recommendations and assisting with any concerns they may have. Responsibilities: • Welcome guests to the hotel and assist them with check-in and check-out processes- Manage reservations and bookings- Respond to guest inquiries and provide accurate information and recommendations about the hotel's facilities and services- Address guest complaints and resolve issues in a timely and professional manner- Process payments and maintain accurate records- Assist guests with luggage and transport arrangements- Coordinate with other departments to ensure guests' needs are met- Maintain a clean and organized front desk and lobby area- Up-sell hotel services and amenities to guests Requirements: • Excellent communication and customer service skills, • Strong organizational and time management skills, • Ability to multi-task and work under pressure, • Proficient in using computer systems and software, • Ability to work flexible hours, including weekends and holidays, • Previous experience in a similar role, ideally in the hospitality industry, • High school diploma or equivalent qualification, • Fluent in English, knowledge of Spanish, Portuguese or other languages, • Hilton OnQ PMS experience and/or Hampton or Hilton Family of Brands experience is ideal. Candidate must be hands-on, organized, team motivator and adhere to brand and hotel standards. This is not an office position and requires candidate to work at the Front Desk. Must be available to work on a schedule which includes weekends and holidays and, 8-hour shifts that may be scheduled between 7am to 11pm. Paid training will be provided for selected candidate. A sign-on bonus of $500 is available for Qualified OnQ Certified applicants, if hired. • Must be a legal resident of the USA and authorized to work in the USA to apply.

Job Description Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acts as the owner/resident’s liaison between all aspects of the association., • Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources., • Maintain a warm and friendly demeanor at all times., • Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings, if needed/requested., • Preparation of unit for owner/resident arrival this includes stocking any groceries the owner/resident arranged to have delivered to the property and if approved by owner/resident, conduct a Unit Wellness Check., • Service the owner/residents and guests with beverage requests in the Grand Lobby., • Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly, if requested., • Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events, if requested., • Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs, if requested., • Resolve all owner/residents’ concerns promptly. If unable report to management immediately for assistance., • Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times, • Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner., • Establish relationships with local merchants and service providers as needed., • Take part in maintaining a clean working environment., • Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association., • Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform., • Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction., • Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association., • Provides quality service to residents and guests., • Produces any needed communications to meet Association request/needs. Employee reports directly to the Director of Operations or in their absence directly to the General Manager of the community. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Education and Experience • Bachelor’s degree in Hospitality Management, • Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience., • Working knowledge with computers and software used in an office environment., • Must be able to communicate well and convey information and ideas clearly., • Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents., • Must consistently exhibit the CAN-DO attitude. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Purpose: Assist with the front desk overnight Operations. Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador to Novotel Miami Brickell by welcoming everyone with a genuine smile and caring attitude. Works overnight and oversees all activities in the hotel, assisting loss prevention and engineering with any quest need or requests. Runs and audits the assigned reports to close the day and turns them to management. Essential Elements: Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available. Posts and audits banquet checks in order of the banquet summary sheet. Reconciles all Food and Beverage outlet postings. Verifies front desk cashier work is balanced. Performs an accurate bucket check of all in-house registration cards. Ensures all guest accounts are accurately posted with room and tax. Ensures the completion of all night audit functions. Distributes all close day reports and morning reports to the appropriate departments. Transmits accurate data to Management. Prepares and distributes the Daily Report (Daily Business Summary DBS). PHYSICAL ABILITIES Exert physical effort in transporting 25 pounds to guests or other hotel areas. Endure various physical movements throughout the work areas. Remain in stationary position for several minutes/hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding. SECONDARY JOB FUNCTIONS Assist PBX with switchboard duties. Assist with Reservations calls. Provide Concierge service. Assist in other Front Desk areas as assigned. Ensure guests are been advise of loyalty program. Provide guest room tours. Legibly document maintenance needs on work orders and submit to Manager. Answers In-Room Dining guest calls and takes order as needed. High school graduate or equivalent vocational training certificate. Compute basic arithmetic. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgement. Follow directions thoroughly. Understand guest’s service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Ability to input and access information in the property management system/computers/point of sales system. Excellent phone & verbal communication skills. Flexible schedule. Desirables Excellent phone & verbal communication skills. Previous front desk hotel experience, night auditor, and cashier. Flexible schedule. Works overnight. May be required to perform housekeeping, engineering and security duties as needed. Fluency in a foreign language (Spanish) Ability to suggestively up sell. Certification in CPR. Previous guest relations training. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Place of Work: Front Desk Division: Front Office Department Responsible To: Night Manager Overall Scope and Responsibility: Responsible for the accurate balance of Hotel Room Revenue, Food & Beverage, Retail outlets, Valet postings, House Accounts, settlements in Opera & Micros. Perform and settle all End of Day procedures. Conduct Front Office functions. Main Duties: Operational • Receive Handover from PM Shift. Read and Initial Log book. Follow up on any request., • Check the figures in Opera, Room Availability & Percentages., • Prepare emergency back-up reports. Ensure no pending departures and Special request on arriving VIP'S had been met., • Performed Bucket Check: Ensure all guest information, arrival date, departure date, method of payment has been register and updated, guest address and signature is obtained, • Performed Discrepant Room Report, • Prepare credit limit report for all guest folios, House accounts. Noting additional credit., • Balance each cashier's settlement report at the end of the shift to the cashier's filled out summary report. Compare the amounts for each cashier by running tapes by types (and batch) to the POS Summary Report to the General Cahier's Deposit Summary to the net Cash Deposit amount, to the net Cash Settlements. Noting discrepancies., • Balance and Audit Front Office posting and settlements. Ensure that the corrections from the Room & Count Sheet agree to the correction sheets and note adequate explanation and approval for unusual items., • Balance all credit cards, charge totals to individual cashier reports, and prepare credit cards for submission, ensuring that adding machine tapes of both soft and hard copies agree and are balanced with credit card folios., • Ensure all Food & Beverage tickets had been turned in at closing time; including Banquet, cash bars and special events. No open tickets in the system., • Separate Room Service and Restaurant checks which go directly to City Ledger and or House Accounts. Balance all to Guest folios POS Summary Report. Complete Daily Summary, • Balance and Audit all Food and Beverage outlets of the hotel. Ensure Micros figures match with Opera figures before processing End of Day., • Prepare and balance Banquet Spreadsheets. Items include all of the F&B checks for the day; F&B Point of Sale system generated financial data, and the cashiers' summary reports., • Balance all retail outlets. Ensure retail room charges are signed and properly process into guest folios., • Balance and Audit all Valet postings in guest folios by tickets and quantity., • Ensure that Telephone Call Accounting System reporting has been completed and the system is functional and all call charges are posted to the folio., • Prepare all allowances, miscellaneous charges, for proper approval, description and prepare for PC routing., • Guest with a Balance report balanced and zeroed out nightly before End of Day., • Prepare House Account Summary nightly and prepare for PC routing., • Performed Room & Tax postings (excluding selected house accounts), End of day rollover, and cc settlements in Opera & Micros., • Organize the Night Audit work in an orderly manner for distribution to the Income Auditor., • Report any problems or discrepancies to the Night Manager, Income Auditor and Assistant Financial Controller on a daily basis, • Ensure the copy and back-up procedures are properly completed on the hotel's computer system. Back up tape to be change nightly., • Coordinate newspaper delivery, check for special newspaper requests., • Prepare and Distribute all end of the day reports., • Process No shows and Cancel Reservations., • Ensure wake-up calls are process., • Update pass-on log, enter new day's arrivals/ departures, VIPs etc, • Perform any additional duties assigned by the Director of Finance, Assistant and or Income Auditor., • Report any guest issue or emergency situation to Night Manager., • Project a professional, friendly and courteous image to guest and staff., • Provide detailed information to guests regarding hotel services, hours of operation, key personnel, daily activities and special functions., • Assist in relocating guest when necessary, in a professional and diplomatic manner., • Prepare registration cards for new arrivals, process early departures and handover information to AM Shift. General • To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety., • To always work to the best of your ability, • To be financially aware and aim to strive for a successful profitable business., • To report for duty punctually following the correct clock in procedures., • To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times., • To maintain a high standard of personal appearance and hygiene at all times., • To maintain a good rapport and working relationship with all staff., • To be fully aware and cooperate with all the security policies., • To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times, • To provide and maintain the highest possibly service standards to our clientele at all times, • To use your knowledge to the best of your ability with regard to legal matters, • To never be under the influence of drugs or alcohol when on duty., • To be familiar with the emergency procedures of the hotel, • Never to communicate to any members of the press with regard to Think Hotel Group, it's clientele and the owners of the hotel., • Not to carry any weapons on property.

Job DescriptionPOSITION PURPOSE: Provides guidance and leadership as Guest Service Supervisor and ensure consistent quality of guest service is provided to all guests in accordance with Trump National Doral - Miami Group culture standards. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Assign and instruct Guest Service Attendants in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly., • Manage guest services operations., • Resolve guest complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered., • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Trump National Doral - Miami Group culture standards., • Monitor performance of staff with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved. Ensure Food and Beverage quality and experience processes adhere to brand standards., • Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests working closely with Attaché and other key departments., • Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY • Knowledge of computer systems for registration, reservations and back up systems., • Mathematical comprehension to understand and interpret numbers as they apply to operations., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop subordinates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. EXPERIENCE Experience in a Supervisory role. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. *$500 Sign-on Bonus. You will receive $250 upon a successful 90 day completion and $250 upon 180 day completion of employment. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Conference Services Manager Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview The main role is a customer orientated position for both internal and external customers for all aspects of the social and corporate catering sales field. Co-ordinates all aspects from initial enquiry through to booking, planning, obtaining pertinent information relative to events inquired by or booked by customer and communicates all conference related information to hotel colleagues in an accurate and timely manner. This is to ensure the customer receives excellent product, service and value. A secondary purpose is to coordinate all aspects of conferences (sold by Sales Department) as assigned by Director of department and communicates all conference related information to hotel team members in an accurate and timely manner. Key Responsibilities Welcome to the core of what being a Reservations & Revenue Manager is all about! Here's the quick lowdown on what you'll do day-to-day: • Delivers the brand promise and provides exceptional guest service at all times., • Provides excellent service to internal customers., • Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest and employee complaints to the Director of Banquets., • Maintains positive guest and colleague interactions with good working relationships. Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): • Experience with major Hospitality Sales CRM Systems, • Minimum of 2 years Conference event planning & catering sales experience within hotel environments, • Possess high level of verbal and written communications kills, • Work hour flexibility including, late afternoon, weekends and bank holidays, • Must be organized with the ability to handle multitasking The Cherries on Top (Nice-to-Haves): • Bilingual, Spanish & English, • Bachelor’s Degree We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. • Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you., • Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together., • Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: • Dine at our team Canteen and save on meals!, • Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?, • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups., • Enjoy discounts at our restaurants and bars., • Speak up & put your own ideas into actions. Think differently!, • Discounted transportation passes and parking nearby., • Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Job Description POSITION PURPOSE: Assist the Director of Front Office in directing and supervising the operational activities of the resort’s front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups. Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservations Service regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests., • Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures., • Perform front desk supervisor duties, such as. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Count cash and other methods of payment at the end of the shift to verify and balance the house bank., • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgement and discretion., • Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and makes staffing adjustments accordingly. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of computer systems for registration, reservations and backup systems., • Mathematical comprehension to understand and interpret numbers as they apply to operations., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop subordinates to enhance advancement in the hotel and corporation., • Ability to effectively deal with internal guests and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES: Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Three to five years of experience as Director of Front Office, and/or Guest Services, and/or Housekeeping in large scale luxury hotels. Experience in the effective management of associates and managers. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Schedule: Saturday and Sunday from 11:00 PM - 7:30 AM Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must., • Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Concierge seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services., • While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Concierge acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs., • Assists management office with resident communications and relationships., • Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests., • Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view., • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office., • Respect resident and guest privacy, perspective, priorities, time and resources., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned., • Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner., • Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office., • Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Oversee scheduling and use of condominium amenity areas. Responsible for amenity rental event coordination. Submit requests by renters for extra personnel to the Management Office. Provide the Management Office with the schedule for the event in a timely manner. This will include setup requests and times. Provide guest list and event information to valet, security, housekeeping staff and arrange for additional staffing as required within the cost and reimbursement provisions of the amenity reservation forms and procedures. Inspect facilities for cleanliness and damage prior to and after the event with accurate reports to Management Office., • Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction., • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Assist Management with hurricane/disaster/emergency preparedness and response with special emphasis on resident communications, knowledge of special evacuation needs, etc. Work Environment The position will be indoors working with equipment generally used in an office. This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property. Required Experience and Education • Previous experience in a similar position and in a similar setting; such as a hotel is required., • High school diploma or equivalent required; a 2-year or above college degree preferred., • Excellent communication skills required. Excellent writing skills required for the position., • Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s)., • Strong grasp of generally used computer application required; MS Office Suite, • The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential., • Must have the ability to learn and utilize specialized hospitality and related software required. Supervision Employee reports directly to the Association Manager of the community and is to take direction only from the Manager Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Title: IT Gaming Manager (with Casino experience preferred) \n \n Job Summary: \n We are looking for an experienced IT Gaming Manager to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. \n Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Casino & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. \n We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. \n We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! \n \n \n Qualifications \n \n\n • Effective communication skills required\n, • Flexibility in work schedule required\n, • Be able to work indoors and be exposed to various environmental contaminants including smoke\n, • Minimum five (5) years of progressive IT experience within a casino or gaming environment, including hands-on administration of slot management and related gaming platforms.\n, • Bachelor’s degree in information technology, Computer Science, Management Information Systems, or related experience.\n, • Industry certifications such as PMP, ITIL, CompTIA Security+, CCNA, MCSA/MCSE, or vendor-specific gaming system certifications.\n, • Experience with player loyalty / CRM platforms, business intelligence and data warehouse environments, and casino sports book or iGaming integrations.\n, • Prior experience opening a new property, completing a major system conversion, or migrating to cashless/digital wallet solutions.\n, • Experience working under a Tribal Gaming Commission and/or multiple jurisdictional regulators.\n, • Demonstrated working experience with gaming systems from Aristocrat, Bally's / Light & Wonder (SG), and IGT (e.g., Oasis 360, SDS, Advantage, or equivalent modules).\n, • Working experience administering cage and kiosk software, including Everi products, Hotel PMS platform and Food & Beverage POS systems across multiple outlets.\n, • Strong understanding of casino operations, internal controls, and regulatory reporting requirements (Title 31, MICS, AML/SAR workflows).\n, • Solid knowledge of Windows Server, SQL Server, networking (TCP/IP, VLANs, firewalls), and virtualization (VMware/Hyper-V) as they apply to gaming infrastructure.\n, • Demonstrated experience leading projects, vendors, and direct reports in a 24/7 operating environment.\n, • Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives.\n, • Must maintain a positive attitude toward work and interface with others in a congenial and polite manner\n, • Must stay abreast of all rules and regulations to ensure compliance\n, • Must be able to obtain and maintain a Tribal Gaming License through the appropriate regulatory agency.\n\n \n \n Responsibilities \n \n The IT Gaming Manager is responsible for the day-to-day administration, performance, security, and regulatory compliance of all gaming-related technology systems supporting the casino resort. This role oversees the integration, maintenance, and support of slot management, table management, cage and kiosk, hotel property management, and food and beverage point-of-sale platforms. The IT Gaming Manager partners closely with Slot Operations, Cage, Hotel, F&B, Finance, Surveillance, and Compliance to ensure systems are available 24/7, transactions are accurate, and all operations meet internal controls and gaming regulatory requirements. \n \n\n • Manage installation, configuration, patching, and ongoing support of casino gaming systems, including slot management, player tracking, bonusing, ticketing (TITO), and table management platforms from vendors such as Aristocrat, Bally's / Light & Wonder, and IGT.\n, • Administer and support cage, kiosk, and cashless gaming software (e.g., Everi CashClub, Jackpot Xpress, CXC), including reconciliation interfaces, ticket redemption, and W-2G/CTRC reporting workflows.\n, • Oversee the Hotel Property Management System (PMS) environment (e.g., Agilysys LMS/Visual One, Opera, or equivalent), including reservations, front desk, housekeeping, and revenue management integrations.\n, • Administer Food & Beverage Point-of-Sale (POS) systems (e.g., Agilysys InfoGenesis, Oracle Micros/Simphony, NCR Aloha) across restaurants, bars, banquets, and quick-service outlets.\n, • Manage system interfaces between gaming, cage, PMS, POS, loyalty, accounting, and data warehouse platforms; troubleshoot and resolve integration issues.\n, • Lead system upgrades, version migrations, and new-property or expansion implementations, including project planning, vendor coordination, testing, and cutover.\n, • Maintain compliance with Title 31, MICS, ICMP/SICS, PCI-DSS, and SOX as applicable; coordinate with internal audit, compliance, and surveillance on system change controls and exception reporting.\n, • Develop and maintain documentation including system diagrams, SOPs, change-management records, disaster recovery plans, and business continuity procedures for gaming systems.\n, • Serve as the primary IT liaison for gaming system vendors; manage support contracts, SLAs, license renewals, and escalation paths.\n, • Supervise IT team; provide coaching, scheduling, performance reviews, and rotation coverage for 24/7 operations.\n, • Respond to system outages and high-priority incidents, including off-hours, weekends, and holidays; lead root-cause analysis and post-incident review.\n, • Partner with Information Security on access controls, segregation of duties, vulnerability remediation, and audit response for gaming-network assets.\n, • Manage the gaming IT capital and operating budgets, including forecasting, purchase requisitions, and vendor invoice approvals.\n, • Stay current on emerging casino technology, including cashless wagering, mobile gaming, sports book integrations, and player engagement platforms.\n\n \n This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to always conduct and carry themselves in a professional manner and to observe the Company's standards, work requirements and rules of conduct. \n \n The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands. \n \n While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. \n \n While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Job Description Job Title: Income Auditor – Condo Hotel Operations Department: Accounting Reports To: Assistant Controller FLSA Status: Non-Exempt SUMMARY: The Income Auditor is responsible for reviewing, verifying, and reconciling all daily revenue activity for the condo hotel operation. This role ensures that room revenue, food and beverage revenue, parking, resort fees, miscellaneous income, taxes, adjustments, and payment activity are accurately recorded and properly supported. The Income Auditor works closely with Front Office, Reservations, Food & Beverage, Accounting, and Management to maintain accurate daily reporting and strong internal controls. RESPONSIBILITIES: Daily Revenue Audit • Review and audit daily revenue reports from the PMS, POS, parking system, and other operating systems., • Verify room revenue, package revenue, resort fees, no-show charges, cancellation fees, late check-outs, upgrades, and other guest charges., • Review daily postings to ensure revenue is recorded to the correct department, market code, rate code, package code, and transaction code., • Reconcile daily revenue between the PMS, POS, credit card batches, cash deposits, and general ledger reports., • Prepare and distribute the daily revenue report to management.Condo Hotel / Owner-Related Revenue, • Review room revenue activity related to Rental Management Agreement units., • Ensure owner-related revenue, deductions, fees, and adjustments are properly recorded and supported., • Assist with monthly owner statement support, including revenue backup, adjustments, and documentation as needed., • Identify discrepancies between unit revenue, owner allocation, and hotel operating revenue.Cash, Credit Cards, and Payments, • Reconcile daily credit card settlements to PMS and POS activity., • Review cash postings, paid-outs, corrections, refunds, and over/short activity., • Confirm that cash drops and deposit activity agree to the daily reports., • Follow up on credit card variances, chargebacks, declined payments, and unresolved payment issues.Adjustments, Allowances, and Corrections, • Review adjustments, rebates, discounts, comps, voids, refunds, and rate overrides for proper approval and documentation., • Ensure complimentary rooms, house-use rooms, and employee discounts are properly coded and approved., • Identify unusual activity or posting errors and communicate corrections to the appropriate department.Taxes and Compliance, • Verify sales tax, occupancy tax, resort fees, and other applicable taxes are properly posted and reported., • Review tax-exempt reservations to ensure proper documentation is received and filed., • Support compliance with company policies, internal controls, audit requirements, and local tax regulations.Month-End Support, • Assist Accounting with month-end revenue reconciliations and closing schedules., • Provide support for AR billing, guest ledger, city ledger, advance deposits, and other revenue-related balance sheet accounts., • Research revenue variances and provide explanations for month-end financial reporting., • Maintain organized audit packets and backup documentation for internal and external audits. QUALIFICATIONS: • Previous experience in income audit, night audit, and hotel accounting preferred, • Experience in condo hotel, resort, or multi-entity hospitality operations is a plus, • Knowledge of PMS and POS systems such as OPERA Cloud, Toast, Micros, or similar systems preferred, • Strong understanding of hotel revenue, taxes, adjustments, deposits, and guest ledger activity, • Strong Excel skills and ability to work with reports, reconciliations, and large amounts of daily data, • Detail-oriented with strong analytical and problem-solving skills, • Ability to follow up with departments and resolve discrepancies in a timely manner, • Strong communication skills and ability to work with Front Office, F&B, Accounting, and Management. PREFERRED SKILLS: • Experience with owner statements or Rental Management Agreement reporting., • Understanding of condo hotel revenue allocation and owner-related charges., • Experience with credit card reconciliation, cash audit, tax-exempt reservations, and daily revenue balancing., • Familiarity with accounting systems such as M3, QuickBooks, or similar platforms. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit for prolonged periods and talk or listen. The employee frequently is required to use their hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision and color vision. Able to lift up to 15 pounds at time. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is performed in an office environment with a moderate noise level. We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Are you passionate about luxury travel, destination experiences, and delivering exceptional guest service? Silversea Cruises is seeking an experienced Shore Concierge Manager to lead our shore concierge operation and create unforgettable experiences for our guests around the world. \n \n Key Responsibilities \n \n • Oversee all shore excursion and concierge operations onboard \n • Provide personalized destination information, port briefings, and independent travel recommendations \n • Coordinate private shore arrangements, transfers, hotel bookings, restaurant reservations, and special guest requests \n • Drive shore excursion sales and maximize revenue opportunities \n • Ensure the highest levels of guest satisfaction through exceptional service and prompt issue resolution \n • Lead, train, coach, and develop the Shore Concierge team \n • Manage tour schedules, reporting, budgeting, accounting, and operational administration \n • Build and maintain strong relationships with tour operators and local partners worldwide \n Qualifications \n • Degree in Tourism, Hospitality, or a related field \n • Minimum 4 years of experience in a similar role within a luxury hotel, cruise line, or international 5-star environment \n • Strong sales, guest service, and accounting background \n • Extensive destination knowledge and travel industry expertise \n • Experience managing teams and delivering luxury guest experiences \n • Valid STCW certification required \n • Physically and medically fit for shipboard employment \n \n Language Requirements \n • Fluent English (written and spoken) is required \n • Proficiency in at least two of the following languages is highly preferred: \n\n • German\n, • French\n, • Spanish\n, • Portuguese\n, • Mandarin\n\n \n Technical Requirements \n • Strong working knowledge of: \n\n • Fidelio\n, • MXP\n, • Microsoft Office Applications\n\n \n Ideal Candidate \n • Strong leadership and organizational skills \n • Excellent communication and presentation abilities \n • Able to work effectively in a multicultural environment \n • Strong problem-solving skills and ability to perform under pressure \n • Passion for travel, destinations, and delivering exceptional guest experiences \n \n 📩 Interested candidates may apply through https://rclctrac.com/ and create their profile. \n Once completed, please send me a direct message for assistance with your application process.(Rdoble@rccl.com

Job Description Job Title: Front Office Manager Department: Front Office Reports To: Director of Rooms FLSA Status: Exempt SUMMARY: The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and providing exceptional customer service to guests. This role involves managing front desk staff, concierge, valet, bell staff and PBX operators, coordinating guest requests, and maintaining a welcoming and professional atmosphere. The Front Office Manager will also work closely with other departments to ensure guest satisfaction and address any concerns promptly. RESPONSIBILITIES: • Manage daily operations at the front desk, ensuring high standards of guest service and satisfaction., • Supervise, train, and evaluate front desk staff, concierge, bell staff and PBX operators ensuring adherence to hotel policies and procedures., • Coordinate check-in/check-out processes, ensuring accuracy in guest billing and reservations., • Resolve guest complaints and concerns promptly and professionally, maintaining a positive guest experience., • Monitor and maintain the front desk’s inventory of supplies, ensuring adequate stock levels., • Handle special guest requests and ensure they are fulfilled in a timely manner., • Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction., • Oversee the scheduling of front office shifts to always ensure adequate coverage., • Maintain and update guest records, ensuring confidentiality and compliance with data protection laws., • Conduct regular front desk audits, reporting any discrepancies or issues to the Director of Front Desk., • Assist with the development and implementation of front desk training programs., • Ensure proper security protocols are followed at the front desk, including guest verification and access control., • Support marketing and sales efforts by assisting with guest loyalty programs and promotional activities., • Prepare reports on front desk performance, guest feedback, and other relevant metrics., • This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. QUALIFICATIONS: • Proven experience in hotel front desk or customer service roles, with at least 3 years in a supervisory capacity., • Strong leadership and team management skills., • Excellent communication, interpersonal, and problem-solving abilities., • Ability to remain calm and composed in high-pressure situations., • Knowledge of front office operations, including reservations, guest services, and billing., • Proficiency with hotel management software (e.g., Opera, Fidelio, etc.) and Microsoft Office., • Strong organizational skills with the ability to multitask and prioritize., • Flexible schedule availability, including evenings, weekends, and holidays. EDUCATION: • Bachelor’s degree in hospitality management, Business Administration, or related field, or equivalent experience. REASONING ABILITY: • Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergency situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role The Member & Community Experience Associate is the first person neighbors, guests, and visitors encounter — and the tone they set lasts. This isn't a front desk job in the conventional sense. It's an operations role that happens at the front of the building: checking people in, resolving problems, managing access, handling packages, supporting moves, and keeping the lobby as a physical expression of what Flow believes a home should feel like.What You'll Do: Arrival & Welcome • Check in guests, prospective neighbors on tours, and vendors. You are the first point of contact for everyone who comes through the door. • Check in hotel guests at properties where Flow offers hotel stays., • Issue and deactivate vendor fobs as needed to maintain building security. Neighbor & Guest Support, • Receive and work neighbor, guest, and vendor requests and complaints through Zendesk, Flow's support ticketing platform, and follow each one through to resolution. • Handle escalations directly when you can. Know when to bring in the Director., • Represent Flow's tone in every interaction — how you communicate in person and in writing is how Flow communicates. Move Management & Access • Walk new neighbors through their welcome packet and issue keys at move-in. This is where the experience they chose begins. • Support move-outs and internal transfers., • Manage elevator reservations in service mode: coordinate the schedule, lock and unlock the elevator, and walk neighbors through how to use it Amenities & Events • Handle amenity reservations: confirm availability, process bookings, and know the policies and fees for each space • Support events — setup and check-in — without leaving the front desk unattended Lobby & Property Standards • Keep the lobby secure, organized, and consistent with Flow brand standards, • Update property signage as programming changes: elevator frames, display boards, event flyers Packages & Deliveries • Sort and log packages from couriers in the package room, and notify neighbors when deliveries arrive • Conduct regular locker audits to locate missing or misplaced packages Shift Operations • Prepare shift handoff notes that give the next person a real picture: what happened, what to watch, what needs action. • Handle cash accurately., • Navigate building platforms without friction and learn new tools as they're introduced. What You'll Bring:, • You've worked in a customer-facing environment — hospitality, residential, retail, or service — and you know how to handle what walks through the door. • You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket as in a lobby conversation. • You're comfortable with Zendesk or a comparable platform and can work within property management and revenue management software without needing to be walked through it every time. • You handle cash accurately., • You stay composed when things escalate, and you know the difference between de-escalating and avoiding. • Nothing falls through on your watch — package logs, signage updates, handoff notes — you treat the details like they matter, because they do • Applicants must be 18 years of age or olderBenefits We take care of our people so they can do their best work. • Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings., • Time Off PTO and paid holidays., • Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits., • Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch. Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Dolphin/Key Transportation Specialists Inc - Miami, FL Job description CDL Bus Drivers needed for the Miami-Dade / Broward County, Florida Dolphin Transportation Specialists is looking for experienced bus drivers who currently possess a valid CDL with the Passenger endorsement for Part-Time and Full-Time driving positions. We are looking for courteous, friendly team players, self-starters with excellent work ethic and a passion for delivering excellent customer service. The work can vary from dedicated, local shuttle contracts, airport/hotel transfers and special events to group moves, long distance trips or hourly reservations. In the Miami location we operate shuttle, minibuses and buses. Shifts do vary and are based on reservations and weekend work is also expected. To be considered for a position at Key the applicants must have: A valid class "A" or "B" CDL A Passenger (P) endorsement with 2 years documented experience A valid DOT medical card A clean driving record (no more than 3 points) As per insurance carrier, you must be 25 years of age or older Able to pass pre-employment drug test and random drug and alcohol tests. We are a Drug Free Workplace. Ability to adjust to work schedule and business needs (Weekends are required) Able to lift luggage, 50lbs Adaptive and flexible, with a positive 'can do' attitude Ability to interpret and follow maps / dispatch instructions The job will require the driver to interact with the passengers, therefore a nice personality and fluent English is preferred. Also, luggage loading / unloading. Key Transportation Incentives Very competitive pay, up to $40 per hour with tip Up to $2500 signing bonus Paid training Benefits 401k Full time and part time positions available We are a growing company with advancement opportunities. You must submit the following for consideration and review with your application: Resume Driver's License. DOT medical card. Current 3-year motor vehicle report or driving record (if out of state - a copy of the driving record from the last state will be required). About Dolphin and Key Transportation Specialists: Dolphin Transportation Specialists is the largest independently owned, operated, and maintained fleet of luxury vehicles, vans, minibuses, and motorcoaches in the Southwest Florida region and now has expanded into the Miami-Dade/Broward and Sarasota/Tampa areas. We are committed to passenger safety, comfort, and reliability in every mile we drive. Our mission is to be the most reliable Florida transportation company that exceeds the expectations of our customers. Our vision is to be viewed by our customers, and our peers as the standard of quality and customer care in the Florida transportation market. Operating out of the Miami area is Key Transportation. The preferred & contracted transportation company for the finest luxury resorts in the Miami-Dade/Broward County areas. With a full fleet of luxury sedans, SUV's, executive vans, mini and motor coaches, our commitment to quality and coordination abilities has made us experts in the transportation industry. We also service all local colleges, universities and hotels and cruise ports in Florida.

Job Description POSITION PURPOSE: As a Tournament Coordinator, your goal is to create and execute a flawless experience for either a one day event or package group. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to guests at all times., • Provide a warm greeting and introduction with the group contact as soon as the file is handed over from golf sales, • Review all of the services that you as a tournament coordinator provides for their event or package, • Provide information about the group as it pertains to hotel leaders, golf leaders and golf staff., • Review the information at the golf weekly strategy meeting to ensure the support and details of the event or package are executed, • Be present for the entirety of the groups event or package stay, • Knowledge and expertise of the tournament software program, • Knowledge of course slope and rating, golfer handicaps and golfer indexes., • Knowledge of the different types of scoring formats that we would give as an option to the event or package group., • Provide a fond farewell to the guests of the event or package group. Follow up with group coordinator 1-2 days after the event or stay., • A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions., • Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience., • Maintain cleanliness of the office space in the tournament coordinator office, • Consistently maintain the 14 day forecast and distribute to the necessary parties., • Professionally wear and promote the uniform program to guests., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times., • Provide support during night golf events, • Provide support to the golf leader on duty SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High School diploma or equivalent. EXPERIENCE Previous experience working in a golf environment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Guest Experience Overnight Host Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Guest Experience Overnight Host is all about! Here's the quick lowdown on what you'll do day-to-day: • Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations, • Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions, • Runs and reviews daily reports/logs, • Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made, • Handle all guest complaints and inquiries in a courteous and efficient manner Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): • Minimum 1-year relevant experience at a comparable quality property, • Able to work weekends and holidays, • Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. The Cherries on Top (Nice-to-Haves): • Used HMS, HotSOS, REX systems in the past, • Knowledge of the local area, roadways, and services, • Speaks more than one language We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. • Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you., • Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together., • Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: • Dine at our team Canteen and save on meals!, • Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?, • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups., • Enjoy discounts at our restaurants and bars., • Speak up & put your own ideas into actions. Think differently!, • Discounted transportation passes and parking nearby., • Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Job Description Are you a hospitality professional with experience in Spas and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Spa Concierge. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. $2.000 hiring bonus SPA CONCIERGE Position Summary The Spa and Salon Front Desks are the main information centers for the department. The Spa Concierge assumes all the responsibilities that come with these areas. This position creates a member/guest’s first and last impression of the Spa. A Spa Concierge handles each guest/member's request for Spa, Fitness, Salon, and Retail Services. His/her primary function is to ensure that all members/guests are greeted, and personally checked in and out of the Spa courteously, efficiently, and accurately. This position is also responsible for scheduling services via the appointment booking system; answering and routing phone calls, selling merchandise, and point of sale settlements. In accordance with Fisher Island Club’s philosophy, all team members work together sharing a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness, and honesty. These are the core values that we will live by in our daily interaction with all our external and internal members, guests, and customers. Nature and Scope: • The incumbent reports directly to the Assistant Spa Director. The major thrust of the position is to create a warm and professional welcome and ensure that members/guests feel comfortable with their visit to the Spa. Duties and Responsibilities: • Support the club’s philosophy and culture daily to ensure member/guest satisfaction., • Ensure that a high standard of service is maintained throughout the spa, as detailed in Club and Department standard operating procedures, as well as the Forbes and Leading Hotels of the World standards., • Assist in the operations of the entire spa department as required:, • Front Desk, • Spa Retail Area, • Relaxation & Locker Areas, • Prep Area, • Fitness areas, • Treatment Rooms, • Salon, • Represent the first impression, ensuring a warm and friendly welcome and check-in experience to all members/guests always, confirming membership status and good standing. Use the member/guest name appropriately and communicate it to colleagues and managers so that they can use it as well., • Assist in the smooth flow of the member/guest’s journey throughout the visit., • Give guided tours of the Spa when needed and offer return members/guests proper recognition. Aim to give members/guests the best possible service and make each member/guest feel important. The interest of each member/guest is of paramount importance., • Provide members/guests with information regarding the Spa's facilities, programs, and services. Guide members/guests through the booking process offering a personalized experience and customized recommendations by sharing knowledge of spa services., • Schedule services using the appointment booking system following all booking operating procedures. Organize appointment scheduling to maximize the use of time and profitability whilst ensuring that the member's/guests’ needs are of first importance. Proactively record guest preferences and anticipate needs, helping with any reservation even if it does not pertain to the Spa. Communicate other necessary guest information with colleagues (i.e.: Birthdays, Anniversaries, Special requests.), • Inform Management of member/guest grievances. Handle member/guest complaints in accordance with our member/guest resolution policy. Take ownership and provide satisfaction and assurance to them that you will bring the issue to Management. If Management is unavailable, address problems in a courteous manner., • Assist guests in the Retail and ring-up sales. Ensure that the reception and retail area is always tidy, clean, and fully always stocked., • Process all vouchers including training and classes as well as spa services through the spa software., • Check members/guests out of the Spa ensuring services have been accurately settled., • Answer/address all correspondence in a timely manner, including emails and voicemails. Handle member/guest comments and concerns in a timely and appropriate manner, consulting a member of the leadership team when necessary and following an appropriate and expected handover to coworkers when tasks are not completed., • Monitor and change the music on the master sound system as it pertains to the spa areas., • Run daily usage reports off the appointment booking software and submit them to Supervisor via daily reports., • Assist Therapists in room assignments., • Report any dysfunctional equipment to Spa MOD., • Maintain inventory of supplies for the operations of the spa reception as per the inventory calendar., • Attend daily, weekly, and monthly spa meetings as well as all training courses deemed necessary/mandatory., • Will be expected to assist with various demonstrations, events, and training., • At the close of your shift, inform the next shift of any pertinent information relative to operations and Member services., • If you are on the closing shift, complete all closing shift duties., • If you are on the opening shift, complete all opening shift duties., • Maintain a high standard of appearance and personal hygiene in accordance with the employee handbook and spa-specific grooming guidelines. Make sure the uniform is immaculate. Appearance should be professional with minimal jewelry, conservative hair, and nail style and a nametag is worn., • During your employment, other positions, duties, and responsibilities may be assigned to you from time to time., • Always demonstrate a professional attitude, particularly regarding punctuality, appearance, and general manner., • Prepare gift certificates and gift packaging. Success Criteria A successful candidate for this position should excel at: • Creating memorable and comforting experiences, • Emotional intelligence, • Proper grooming standards, • Strong multitasking and organizational skills, • Friendly and warm personality with good communication skills, • Keeping up to date with spa trends, • Creating an example of themselves with excellence., • Proactive, Team Player, Problem Solver, • Passionate about hospitality and customer service driven, • Must have a professional appearance and good hygiene, • Respect for all co-workers and guests, • Pride in your work by creating positive energy, excitement, and fun, • Demonstrate positive behaviors, smiling, being polite and courteous Experience and Education Required • High School Degree and/or GED required., • Prior club, hotel, spa, and hospitality experience desired., • The prior front desk is highly desirable, including working with a computerized point of sale and/or reservations system., • Two to three years related experience and/or training, or equivalent combination of education and experience. Skills Required • Reading, writing, and oral proficiency in the English language., • Must be willing to work a flexible schedule to accommodate the Spa’s needs., • Must be self-motivated., • Must be able to work efficiently under pressure., • Must work in a safe, prudent, and organized manner., • Must have mathematical skills and a technical aptitude., • Knowledge of the club/hotel and/or spa industry., • Must have basic knowledge of computer programs including Microsoft Excel, Word, & Internet applications., • Must have a commitment to follow all policies and procedures as they relate to the Spa and Club., • Must be able to relate to all levels of management and colleagues., • Must have excellent interpersonal and communication skills., • Must be open to learning about treatments and concepts that derive from other cultures., • Must be professional, energetic, enthusiastic, cooperative, and always have a friendly disposition., • Must be punctual and reliable., • Have an aptitude to work in a very busy environment including phones, clients, and staff as needed., • Must be willing to attend all mandatory training to further spa skills., • Consistent attention to detail in delivering the Fisher Island experience., • Ability to multi-task and maintain grace while under pressure., • Must have knowledge of spa services and products offered., • Juggle and balance the needs of the organization., • Consistently strive for a higher level of achievement both personally and professionally., • The ability to upsell services, recommend products and assure member/guest satisfaction., • Must be willing to be proactive, take initiative, and be held accountable when dealing with members/guests., • Must be comfortable with accounting documentation at the close of shift and be held accountable. Licenses or Certifications No licenses or certifications are required. Working Conditions: • Work is performed inside most of the time, and will require some outdoor activity, • Ability to work odd hours and on weekends and holidays, • Ability to work under pressure and handle stress READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace

Job DescriptionPOSITION PURPOSE: Support the bartender’s needs in all areas, including but not limited to prep work (cutting and storing fruit, preparing garnishes, portioning batch cocktails, portioning juices, all while operating with FIFO system), maintaining cleanliness to the bar area and BOH staging areas (wiping down the bar, using sanitizer solution, replacing dish machine cleaning solution, washing and polishing all glassware, following weekly cleaning schedule to maintain bar displays to be dust-free and most appealing to the eye. Support the bar staff in providing exceptional service to our guests. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Set up bars with all essential products, glassware, garnishes, as well as rotating all products that may be needed by date and following FIFO., • Maintain the bars to standard and ensure that guest have the best experience possible., • Perform all side work required such as cleaning, stocking, and requisitioning supplies., • Break down bars, making a bottle count, and putting a requisition form together or the following day. Making sure the bar is set up and ready for the next bar shift. Thoroughly clean the bar top, back bar and all supplies/bottles to avoid stickiness and keep the bar area smelling fresh., • Follow all appropriate policies and procedures while constantly striving to improve all standards of operation., • Ensure prompt and courteous service to guests to ensure guest satisfaction. Promptly follow-up on all guest requests and/or complaints. Please know to involve a manager on duty if you are unable to solve the situation in which you are presented with, communicate all situations clearly. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of bar operations, to include appropriate staffing levels, service equipment and guest relations., • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials., • Ability to remember, recite and promote the variety of menu items., • Willingness and ability to taste food & beverage items relevant to the menu., • Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Rare/Never Walking Constant Climbing stairs Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying(# lbs)– up to 40 lbs. Occasional Travel Rare/Never OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • Safety Shoes (slip resistant), • Use of gloves especially when handling ready to consume products, • Back belts for heavy lifting, • Aprons, • Uniform standards as specified per management in F&B Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate required. EXPERIENCE At least 1- 2 years relevant experience in food & beverage service industry. LICENSES OR CERTIFICATES ServSafe Food Handler Certification. TIPS certification. CPR Certification is beneficial. GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). OTHER Additional language ability is preferred. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionCompany Description AN ICON EVOLVED Honoring a celebrated legacy while shaping a bold new global chapter. In every location, Delano nurtures a refined spirit of community, welcoming the world’s most curious, creative and well-traveled. Job Description Job Purpose: Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship between guests, travel agents and third parties in line with Delanos’ culture. The Supervisor will follow and adhere to Forbes Five Star call standards in every interaction and will be responsible for achieving or exceeding the call standards as determined by Forbes and Delano. Duties & Functions: • Processing travel agent commissions., • Processing of group request as well as blocking reservations., • Processing of the company hotels, restaurants and nightlife reservation requests., • Liaison between sales manager and operational managers., • Answer all phone calls promptly and in a courteous mannering keeping with Forbes and Delano standards, • Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries., • Know the layout of the hotels including all room types, suites and meeting rooms., • Be aware at all times of the selling status of the hotel, availability and upsell opportunities., • Have a complete knowledge of our special rates and packages and know which benefits are included in each., • Secure all required information from the guest when making a reservation., • Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest., • Follow up on any guest or colleague requests to ensure satisfaction in a friendly and professional style., • Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence via reservations inbox., • Be aware of and adhere to the rules and regulations of the hotel and the Reservations department., • Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas., • Create and maintain positive relationships with all other departments and know how they relate to the reservations department., • Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries., • Assist with inputting weekend third party reservations such as internet and wholesale Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Hospitality degree preferred., • Good communication skills., • Customer service oriented., • Previous reservation experience., • Computer skills., • Flexible schedule., • Multi -lingual preferred., • Must be able to work seated at least 8 hours per day., • Must be able to speak and hear clearly to communicate with potential guests by phone., • Must be able to pull and lift packages at least 40 pounds of force., • Must have depth perception and balance, for overall performance and be able to work with computers

A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career. The Income Audit Manager reports to Director of Finance and Accounting and oversees the income audit function across multiple hotel properties- Fontainebleau Miami Beach and JW Marriott- ensuring the accurate, timely, and compliant recording of all daily revenues, settlements, statistics, and related tax liabilities. This position directs the daily income audit process and leads the income audit team, partnering with Operations, Revenue Management, Tax, and Corporate Accounting to safeguard revenue integrity across the complex. Key responsibilities include balancing all revenue streams to subsystems and the general ledger, validating third-party revenue and commissions, reconciling balance sheet accounts, and ensuring compliance with applicable sales, use, occupancy, resort, and other local taxes. Examples of Duties, includes but is not limited to the following: • Lead and supervise the complex income audit team, including hiring, training, scheduling, performance management, and ongoing professional development of income auditors., • Oversee the daily income audit process for all properties, ensuring all revenue, settlements, statistics, taxes, and adjustments from the prior business day are accurately captured, balance, and posted to the general ledger in accordance with Corporate Master Accounting policy, USALI, and GAAP., • Balance and verify all revenue streams- Rooms, Food & Beverage, Banquets & Catering, Spa, Retail, Parking, Resort Fees, Cabanas, Entertainment, Nightlife, and other ancillary outlets- between the PMS, POS, and supporting subsystems, and reconcile to the general ledger and daily revenue reports., • Verify and balance third-party revenue and disbursements, including OTA reservations and commissions, group/wholesale contracts, gift card and voucher activity, leased outlets and tenant revenue, concessionaire arrangements, and management/franchise reporting; investigate and resolve discrepancies with operating departments and third parties., • Maintain working knowledge of and ensure compliance with all applicable state and local taxes., • Reconcile tax liability accounts monthly, compare balances and activity to the supporting tax returns filed for the period, document and resolve discrepancies, and ensure timely remittance in coordination with the Corporate Tax function., • Prepare and review monthly balance sheet account reconciliations for all revenue-related, settlement, clearing, and tax liability accounts across the complex, ensuring complete supporting detail, aging of reconciliation items, and appropriate preparer/reviewer sign-off in accordance with the Master Accounting Policy., • Maintain, document, and continuously improve income audit standard operating procedures (SOPs), checklists, and internal controls; ensure consistency of process across both properties while addressing property-specific operational differences., • Partner with Front Office, F&B, Spa, Retail, Banquets, Reservations, Revenue Management, Credit, and IT to identify, investigate, and remediate revenue leakage, posting errors, rate/tax configuration issues, and control gaps., • Prepare and distribute the Daily Revenue Report and supporting flash/statistic packages to property and corporate leadership; ensure data integrity and timely delivery., • Perform other related duties as assigned., • Bachelor's degree in Accounting, Finance, Hospitality Management, or a related field, or an equivalent combination of education and relevant experience, required., • Minimum of four (4) years of progressive hotel accounting/income audit experience, multi-property or complex experience strongly preferred., • Experience in a large, full-service luxury hotel, resort, or convention property is preferred; familiarity with high-volume F&B, banquets, spa, retail, and nightlife/entertainment revenue is a plus., • Working knowledge of Florida and Miami-Dade County sales, use, and transient/occupancy tax requirements preferred., • Experience with Opera/OPERA Cloud, Micros/Simphony, Infogenesis, Sun, Oracle, or comparable hospitality systems strongly preferred., • CPA, CHAE, or progress toward certification is a plus., • Advanced Microsoft Excel skills (pivot tables, lookups, large-volume data reconciliation) and strong general computer literacy in word processing and spreadsheet applications., • Demonstrated experience reconciling balance sheet accounts, preparing journal entries, and supporting monthly close in a multi-property or complex environment., • Experience in verifying third-party revenue and commissions (OTAs, wholesalers, group housing, leased outlets/tenants, gift card providers) and resolving discrepancies., • Strong analytical, organizational, and problem-solving skills with attention to detail and the ability to manage multiple priorities and deadlines across two properties., • Demonstrated supervisory and team leadership skills, including the ability to train, develop and hold accountable a team of income auditors., • Ability to communicate effectively in English (verbal and written) and establish and maintain effective working relationships with property operations leaders, corporate finance, tax, internal audit, and external auditors., • Knowledge, understanding, and compliance with company policies and procedures, job descriptions, daily memorandums, and other instructions.

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year's Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores. About the Role Respond to a wide variety of residence requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. What You Will Do • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints; assists residences in all inquiries in connection with residential and hotel services, hours of operations, key personnel, etc. Responds to all requests in an accurate and timely manner., • Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner., • Assure information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for residences., • Greets residences and their guests in an efficient and friendly manner, using names whenever possible. Personally escorts guests if other staff are not available. What You Bring • High School Diploma; College Education beneficial, • Experience in guest service preferred., • Ability to read, write and speak English. What We Offer • Competitive salary, wages, and a comprehensive benefits package, • Excellent training and development opportunities, • Complimentary accommodation at other Four Seasons Hotels and Resorts, • Complimentary dry cleaning for employee uniforms, • 401(k) retirement plan, • Complimentary parking, • Paid time off and holiday pay Schedule & Hours Full Time, Fully Flexible Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards. Watch A Day in the Life video for Night Guest Laundry Attendant Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates. Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures. Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains. Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging. Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are maintained throughout the entire building, in compliance with brand standards. Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures. Sets up and maintains the grab and go breakfast in accordance with brand standards. Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards. Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control. Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Responsible for maintaining overall hotel cleanliness. And any other duties as requested by the management team. The typical shift for this position is 11:00pm to 7:00am. Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Pay ranges for the following states only: California: $16.50 - $23.00 Colorado: $16.00 - $19.00 Illinois: $16.00 - $19.00 Minnesota: $16.00 - $19.00 New Jersey: $16.00 - $23.22 Washington: $16.66 - $21.10 Whitestone, NY: $19.17 - $20.52 ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Implement appropriate booking strategies to ensure that all parties are appropriately accommodated, and work with housekeeping and the reservations department regarding the dis

Fontainebleau Hotel - - Responsibilities: Answer questions and provide directions to guests; Make detailed reservations and recommendations; Be knowledgeable about hotel facilities and local events; Confirm theater and tour bookings; Develop an extensive local network to assist guests.

Job Description POSITION PURPOSE: Carries out Front Office Operations procedures to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. This position requires an overnight rotation of two overnight shifts. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Monitor all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience., • Communicate with guests and associates both verbally and in writing to answer questions and resolve issues., • Coordinates, under the direction of senior Front Office leadership, with all involved departments; sales site visits and special housekeeping requests, reservations, etc., to ensure proper procedures are followed and guest satisfaction is achieved. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved., • Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests., • Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of computer systems for registration, reservations and backup systems., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop associates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • Team player with general phone etiquette and participate in Daily Shift briefings. Required Skills/Qualifications • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Flexible schedule and ability to work nights, weekends and holiday's (as needed) Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds., • Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job DescriptionMr. C Coconut Grove is looking to hire a Front Desk Supervisor to lead the front desk team in delivering unparalleled hospitality to our guests. At Mr. C Coconut Grove, we value our employees and offer competitive wages, depending on experience. In addition, all eligible full-time regular employees enjoy a comprehensive benefits package, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), parking, and meals. If you're looking for a rewarding opportunity to grow in the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating, and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A FRONT DESK SUPERVISOR As a Front Desk Supervisor, you will play a crucial role in our team. You will not only oversee daily operations, ensure efficient check-ins and check-outs, and handle guest inquiries and concerns, but also lead our team in creating memorable experiences for our guests. If you have a passion for hospitality and leadership, we invite you to join us. ESSENTIAL FUNCTIONS AND BASIC DUTIES: • Supervise front desk staff and provide guidance and support as needed., • Maintain a high level of guest service by greeting guests warmly and addressing their needs promptly., • Manage room inventory, reservations, and guest accounts accurately., • Resolve guest complaints and issues in a professional and timely manner., • Coordinate with other hotel departments to ensure seamless guest experiences., • Prepare reports on occupancy rates, revenue, and guest feedback., • Assist with administrative tasks, including scheduling and payroll.REQUIREMENTS AND SKILLS:, • Previous experience in a supervisory role within the hospitality industry preferred., • Strong leadership skills and ability to motivate a team., • Exceptional customer service and communication skills., • Proficiency in hotel management software and Microsoft Office suite., • Flexibility to work varying shifts, including weekends and holidays., • Bachelor's degree in Hospitality Management or related field preferred.Grooming: All Employees must maintain a neat, clean and well-groomed appearance per Cipriani standards. INTENT AND FUNCTION OF JOB DESCRIPTIONS: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR G1pUsg1zDt

Fontainebleau Hotel - - Responsibilities: Handle owner reservations and confirmations; Provide concierge services to owners and guests; Monitor Owner's lounge to service standards; Maintain filing system and office equipment; Communicate with owners and departments professionally.

Job DescriptionCompany Description From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Supervisor located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Description Job Purpose: Under the guidance of the Front Office Manager, ensure Guest Services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; increase communication between departments throughout the property by coordinating the process of receiving and resolving guest issues and requests. Gain guest loyalty by utilizing the provided systems and tools consistently and efficiently while providing leadership and direction for the Guest Services Department, including training, motivating and managing the employees. Duties and Functions: • Determine work procedures, prepares work schedules, and expedites workflow of subordinates; assign duties and examines work for preciseness, neatness, and conformance to policies and procedures; study and standardize procedures to improve efficiency of subordinates., • Adjust errors and responds to concerns., • Keep records of room availability, rates, etc., • Make, confirm and cancel reservations, usually over telephone, fax or other reservation other reservation system., • On a daily basis, complete travel agent commissions, block rooms for V.I.P.’s, and “sets the house” (balances and assigns rooms)., • Track and bill “no-show” guests., • Understand and enforce hotel and company credit policies., • Utilize yield management polices to maximize revenue and occupancy and work closely with sales department to implement strategies to maximize room revenue., • Other duties as assigned., • Answer all phone calls promptly and in a courteous manner., • Be knowledgeable of current rates, marketing specials, hotel operations and other information necessary to answer guest inquiries., • Know the layout of the hotel including all room types, suites and meeting rooms. Have a complete working knowledge of the reservation functions in the hotel., • Be aware at all times of the selling status of the, • Have a complete knowledge of our special rates and packages and know which benefits are included in each., • Be aware at all times of the selling status of the hotel., • Have a complete knowledge of our special rates and packages and know which benefits are included in each., • Secure all required information from the guest when making a reservation., • Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest., • Follow up on any guest requests to ensure satisfaction in a friendly and professional service style., • Process all advance deposits on future reservations, and post each deposit to guest’s reservation., • Balance shift audit and run necessary reports daily., • Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence files, mail out brochures as requested., • Be aware of, and adhere to the rules and regulation of the hotel and the Reservations department., • Plan and participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas., • Create and maintain positive relationships with all other departments and know how they relate to the reservations department., • Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries., • Assist with inputting weekend third party reservations such as internet and wholesale., • Perform daily office duties and any other projects assigned by managers., • Any other reasonable duties as assigned by the supervisor or manager, • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.Qualifications Specific Job Knowledge, Skill and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • High School Diploma or equivalent Bachelor’s Degree preferred., • Minimum two (2) years’ experience in reservations, one year experience in front desk operations, and one year experience in direct sales or retail trade; OR, an equivalent combination of education and experience. Preferably in an upscale or lifestyle brand hotel., • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values., • An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred., • Enter and locate work related information using computers and/or point of sale systems., • Ability to spend extended lengths of time viewing a computer screen., • Possess a gracious, friendly, and fun demeanor., • Ability to multitask, work in a fast-paced environment and have a high level attention to detail., • Maintain positive and productive working relationships with other employees and departments., • Ability to work independently and to partner with others to promote an environment of teamwork., • Must be able to stand or walk a minimum eight-hour shift., • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary, • Must have excellent communication skills and be able to read, write, speak and understand English., • Must be able to work inside and outside at all times of the year as needed, based upon business volumes., • Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations., • Any other reasonable duties as assigned by the supervisor or manager., • We recognize we are in the hospitality industry and that may require us to provide lateral will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The Gale South Beach, Curio Collection by Hilton is looking for dynamic and driven talent to join our team. As a Front Desk Agent you will be responsible for the day to day shift operations at the Front Desk, completing daily tasks and checklists, satisfying guest’s requests or requirements and representing the hotel and brand as an ambassador of the hotel. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Menin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDSEducation High school or equivalent education required. Experience One to two years of Front Office Experience in a hotel required.

Job Description Location: JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA Begin • Explore a career in hospitality, • People taking care of people, • Have flexibility in your career, • Be an influencer in the industry, • Fulfill your purpose Belong • Be a part of an inclusive environment, • Be your authentic self, • Be a part of something bigger than you, • Be a part of a community far beyond our walls Become • We go where you want to go, • Achieve both career goals and life goals, • Adapt and grow, • Thrive on challenge and growth Do your best work, begin your purpose, belong to an amazing team and become the best version of you. Compensation: Hourly Schedule: Full-Time Position Type: Non-Management Work setting: on-site Benefits • Health Insurance, • Dental and Vision, • Paid Time Off, • 401K, • Parking and Metro Reimbursement, • Travel Perks and Benefits, • Recognition and Rewards, • Growth Opportunities, • Holiday pay, • Free Meals, • Free uniforms, • Free life insurance, • Free short-term disability, • Exclusive Discounts via LifeMart, • …and much more! Job Summary: Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest opportunities. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key or mobile keys. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to the room. Assist management in training, motivating, and coaching new and existing employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Job Family Core Work Activities Safety and Security • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Maintain awareness of undesirable persons on property premises., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures • Protect the privacy and security of guests and coworkers., • Maintain confidentiality of proprietary materials and information., • Follow company and department policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Perform other reasonable job duties as requested by Supervisors. Guest Relations • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust., • Address guests' service needs in a professional, positive, and timely manner., • Assist other employees to ensure proper coverage and prompt guest service., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Thank guests with genuine appreciation and provide a fond farewell., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones)., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Communication • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call., • Speak to guests and co-workers using clear, appropriate and professional language., • Provide assistance to coworkers, ensuring they understand their tasks., • Talk with and listen to other employees to effectively exchange information., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Assists Management • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job., • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans)., • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements., • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions., • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties., • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards., • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)., • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood., • Coordinate tasks and work with other departments to ensure that the department runs efficiently. Working with Others • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality., • Develop and maintain positive and productive working relationships with other employees and departments., • Support all co-workers and treat them with dignity and respect., • Actively listen to and consider the concerns of other employees, responding appropriately and effectively., • Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement • Comply with quality assurance expectations and standards., • Monitor the performance of others to ensure adherence to quality expectations and standards. . Physical Tasks • Enter and locate work-related information using computers and/or point of sale systems., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Reports/Recordkeeping • Complete designated cashier and closing reports in the computer system. Maintenance/Security • Notify Security of any guest reports of theft. Candidate Profile Analytical Skills • Problem Solving, • Learning, • Computer skills, • Decision-Making Interpersonal Skills • Team Work, • Customer Service Orientation, • Interpersonal Skills, • Diversity Relations Communications • Listening, • Communication, • English Language Proficiency, • Telephone Etiquette Skills, • Applied Reading, • Writing, • Electronic communication Personal Attributes • Dependability, • Integrity, • Positive Demeanor, • Initiative, • Stress Tolerance, • Adaptability/flexibility, • Presentation, • Safety orientation, • Innovation, • Self development Organization • Planning and Organizing, • Multi-tasking, • Time management, • Detail Orientation Physical Abilities • Visual Acuity Assists management • Resolving Conflict, • Team Building Education or Certification • High school diploma/G.E.D. equivalent Education: High school diploma/G.E.D. equivalent Related Work Experience: At least 1 year of related work experience Supervisory Experience: At least 1 year of supervisory experience License: N/A Our Mission We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community. Our Vision To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities. Our Core Values We Inspire People We Embrace Innovation We Pursue Accountability SOCIAL MEDIA SITES Marriott Careers: https://www.youtube.com/user/MarriottJobs JW Marriott Marquis Miami LinkedIn: https://www.linkedin.com/company/jw-marriott-marquis-miami/?viewAsMember=true Website: https://www.marriott.com/hotels/travel/miamj-jw-marriott-marquis-miami/ Instagram: https://www.instagram.com/jwmarriottmarquismiami/?hl=en Facebook: https://www.facebook.com/JWMarriottMarquisMiami/ Twitter: https://twitter.com/jwmm_miami?lang=en Maps: https://www.marriott.com/hotels/maps/travel/miamj-jw-marriott-marquis-miami/ E-VERIFY MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program. MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests, • Usage of Guests name during conversation SPECIFIC DUTIES: Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Uses the guest’s name whenever possible and maintains a professional demeanour at all times. Check In and Out Services • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Updates all guest profiles with correct billing information, preferences, special requests, etc. Luggage Assistance • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Lifts luggage and uses bell carts to assist guests. Arrivals and Room Moves • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Coordinate with Front Desk in regards to room moves. Guest Interaction • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • Assists with guest requests, errands, deliveries, etc. General Store • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Report inventory monthly on all stock/product Guest Services Responsibilities • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Any other requests of duties from management. Reconciliation • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Proper handling of sensitive and confidential guest material and information understood and held in a professional manner. Cash Handling • Accept advance deposits for guests and posts the advance to guests' accounts., • Makes change and balances the personal and/or individual floating bank. REQUIREMENTS: • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills., • Ability to lift 50lbs ABOUT ARLO WYNWOOD Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development, • Great opportunities for career growth. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. Some of your responsibilities include: + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout the day. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. What You Bring + High school diploma or general education degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work evenings, weekends and holidays. + Work well under pressure, dealing with many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (https://ihg.scene7.com/is/content/ihg/IHG_DAM/kimpton-hotels/2018-brand-pages/amer/pdfs/eeo-policy-kimpton.pdf) . Be Yourself. Lead Yourself. Make it Count.

HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 new and used dealerships throughout the United States and Canada, and plans to continue expansion in the U.S. Our company is looking to hire an office manager to be responsible for the general operation of our office. Duties will involve greeting visitors, answering incoming phone calls, purchasing office supplies and taking proper inventory, and supervising our office staff to ensure maximum productivity. You will also be required to create presentations and produce management-level reports. To be a successful hire, you will need to have prior experience in office administration. You will also need to be proficient in Microsoft Office applications such as Word and Excel. • Overseeing general office operation., • Greeting visitors, answering a high-volume of incoming phone calls and delivering world-class service to our customers., • Coordinating appointments and meetings and managing staff calendars and schedules., • Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity., • Coordinating domestic and international travel, including flight, hotel, and car rental reservations., • Purchasing office supplies and equipment and maintaining proper stock levels., • Producing reports, composing correspondence, and drafting new contracts., • Creating presentations and other management-level reports., • 8-hour shift including weekends, • 2 days off/week, • CDK Required, • Accounting Knowledge, • Automotive Experience, • New Franchise Experience, • Five years of experience in office administration, • Office management experience., • Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint., • Dental insurance, • 401(K), • Health insurance, • Vision insurance, • Paid Time Off, • Paid Group Term Life Insurance, • Paid Training to promote professional growth, • Employee Assistance Program (EAP), • Supplemental Personal Accident Insurance The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., • Sit and/or stand interchangeably throughout the day., • Sit and/or stand for long periods at a time., • Use hands, fingers and arms continually, frequently and throughout the day., • Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day., • Operate and drive vehicles or equipment in a safe manner. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.

Performs and provides administrative support services such as scheduling appointments, tests, admissions and procedures as needed. Preparing correspondence and manuscripts, scheduling meetings, maintaining records & files, and conducting special projects as assigned by Physician and Leader. Job Specific Duties: • Answers and screens calls for Physician(s) and Leader regarding patients, medical results, pharmacy prescriptions, and refills in a professional manner., • Takes messages as needed., • Assists Physician(s) and Leader in filling out credentialing applications, medical license requirements, and current memberships., • Maintains a log of Physicians' Continuing Medical Education credits, all associated expenses, and teaching hours., • Checks documentation being submitted for Physician's attention to ascertain all relevant data, files, signatures, etc. are included., • Coordinates and schedules surgeries, procedures, and diagnostic testing for patients., • Obtains authorizations and follow-up on pending requests in order to meet patient needs., • Gathers data for general information purposes or special reports, contacting other employees, departments, agencies, and individuals for additional documents and/or reports as necessary., • Prepares medical reports and/or documents for Leader's or Physician's approval., • Makes appointments and maintains calendar, recording such items as medical conferences, rounds, schedules, consultation requests, etc., • Acts as liaison between employees, agencies, and other physician practices., • Orders medical and office supplies., • Responsible for equipment and repairs., • Processes all travel applications and makes travel arrangements including hotel reservations., • Transcribes letters, memoranda, medical examinations, clinical referrals, case summaries, initial workups, consent forms, laboratory reports and/or research summaries., • Prepares PowerPoint presentations for meetings and forums., • Prepares and maintains medical records and documents such as abstracts and medical case histories. Qualifications: • Minimum Job Requirements: 2 years of customer service experience in an office setting or similar environment., • Knowledge, Skills, and Abilities: High school education or equivalent preferred. 2 years of administrative experience and/or physician office experience preferred. Bilingual: English/Spanish highly preferred. Knowledge of grammar, punctuation, spelling, and business related writing skills. Knowledge of medical terminology. Knowledge of office equipment and system programs including Microsoft Word, Excel, PowerPoint and Internet. Able to organize and compose general business communication for review and signature. Ability to represent department/function in a professional, courteous, and efficient manner.

Be part of the opening chapter of the newly reimagined Royal Palm South Beach Miami, which reopened July 2026 following a transformative $110 million renovation. This iconic beachfront destination is poised to reclaim its place as one of South Beach's most exciting premium lifestyle hotelsdesigned for high-impact meetings, incentive travel, lifestyle-driven gatherings, and unforgettable group experiences. Ideally located at the intersection of Collins Avenue and Ocean Drive, the Royal Palm offers direct access to pristine white-sand beaches, the oceanfront boardwalk, and the cultural, dining, and entertainment energy that define Miami Beachfrom Lincoln Road to Espaola Way. Rising 17 stories above the shoreline, the hotel will feature 404 thoughtfully redesigned guestrooms and 20,000 square feet of flexible indoor and outdoor event space, creating a dynamic, design-forward environment where business and leisure seamlessly intersect. This is a rare opportunity to be part of a landmark reopening and help bring a bold new vision to life from the ground up. Team members at Royal Palm will play a meaningful role in shaping the guest experience, building something truly special, and contributing to a culture rooted in creativity, collaboration, and elevated hospitality. If you're passionate about lifestyle hospitality and want to grow your career with an iconic brand at an exciting moment of transformation, this is your moment to join us. We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! • High school diploma or equivalent, • Previous experience in hospitality or customer service preferred, • Strong communication and interpersonal skills, • Ability to multitask in a fast-paced environment, • Excellent organizational skills and attention to detail, • Basic computer skills and experience with reservation software, • Ability to work flexible hours, including weekends and holidays, • Positive attitude and willingness to learn and grow in the role Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. • Multiple Tiers of Medical Coverage, • Dental & Vision Coverage, • 24/7 Teledoc service, • Free Maintenance Medications, • Pet Insurance, • Hotel Discounts, • Tuition Reimbursement, • Paid Time Off (vacation, sick, bereavement, and Holidays)., • 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Job Summary Performs and provides administrative support services such as scheduling appointments, tests, admissions and procedures as needed. Preparing correspondence and manuscripts, scheduling meetings, maintaining records & files, and conducting special projects as assigned by Physician and Leader. Job Specific Duties Answers and screens calls for Physician(s) and Leader regarding patients, medical results, pharmacy prescriptions, and refills in a professional manner. Takes messages as needed. Assists Physician(s) and Leader in filling out credentialing applications, medical license requirements, and current memberships. Maintains a log of Physicians' Continuing Medical Education credits, all associated expenses, and teaching hours. Checks documentation being submitted for Physician's attention to ascertain all relevant data, files, signatures, etc. are included. Coordinates and schedules surgeries, procedures, and diagnostic testing for patients. Obtains authorizations and follow-up on pending requests in order to meet patient needs. Gathers data for general information purposes or special reports, contacting other employees, departments, agencies, and individuals for additional documents and/or reports as necessary. Prepares medical reports and/or documents for Leader's or Physician's approval. Makes appointments and maintains calendar, recording such items as medical conferences, rounds, schedules, consultation requests, etc. Acts as liaison between employees, agencies, and other physician practices. Orders medical and office supplies. Responsible for equipment and repairs. Processes all travel applications and makes travel arrangements including hotel reservations. Transcribes letters, memoranda, medical examinations, clinical referrals, case summaries, initial workups, consent forms, laboratory reports and/or research summaries. Prepares PowerPoint presentations for meetings and forums. Prepares and maintains medical records and documents such as abstracts and medical case histories. Minimum Job Requirements 2 years of customer service experience in an office setting or similar environment Knowledge, Skills, and Abilities High school education or equivalent preferred. 2 years of administrative experience and/or physician office experience preferred. Bilingual: English/Spanish highly preferred. Knowledge of grammar, punctuation, spelling, and business related writing skills. Knowledge of medical terminology. Knowledge of office equipment and system programs including Microsoft Word, Excel, PowerPoint and Internet. Able to organize and compose general business communication for review and signature. Ability to represent department/function in a professional, courteous, and efficient manner Clerical/Administrative Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus NCPS-PLASTIC SURGERY-3100-440785 Days Job Status : Full Time

Responsible for the coordination of the Brachial Plexus Clinic; liaises with other departments such as OR, MRI, Radiology, etc. to ensure coordination of patient care. Provides administrative support services such as scheduling appointments, tests, admissions and procedures as needed. Prepares correspondence and manuscripts, schedules meetings, maintains records & files, and conducts special projects as assigned by Physician and Leader. Job Specific Duties: • Coordinates and schedules surgeries, procedures, and diagnostic testing for patients., • Obtains authorizations and follows up on pending requests in order to meet patient needs., • Ensures patient flow is maximized to meet service standards., • Performs service recovery when applicable to maximize patient and family satisfaction., • Answers and screens calls for Physician(s) and Leader regarding patients, medical results, pharmacy prescriptions, and refills in a professional manner., • Takes messages as needed., • Maintains a log of Physicians' Continuing Medical Education credits, all associated expenses, and teaching hours., • Checks documentation being submitted for Physician's attention to ascertain all relevant data, files, signatures, etc. are included., • Gathers data for general information purposes or special reports, contacting other employees, departments, agencies, and individuals for additional documents and/or reports as necessary., • Prepares medical reports and/or documents for Leader's or Physician's approval., • Makes appointments and maintains calendar, recording such items as medical conferences, rounds, schedules, consultation requests, etc., • Acts as liaison between employees, agencies, and other physician practices., • Processes all travel applications and makes travel arrangements including hotel reservations., • Transcribes letters, memoranda, medical examinations, clinical referrals, case summaries, initial workups, consent forms, laboratory reports and/or research summaries., • Enters patient demographics and insurance information in the scheduling/appointment book of EHR with the preset criteria and appointment slots for each clinic., • Obtains tests/visit authorizations and collects necessary information for appointment/admission., • Distributes relevant medical data and follows up with clinical indications following medical review., • Prior to clinic admission, e-mails parent questionnaire and asks for prescriptions and referrals., • Follows up on MD approval for appropriate clinic visit and stores data/information into EHS., • Registers patients on clinic day; activates accounts, controls physician/patient flow to assert patient was seen by an MD, and confirms all other MD appointments/visits., • Follows up on all MD visits., • Coordinates in advance with each specialty to assure (on clinic-day) patient is seen by all providers., • Keeps teams informed of changes to the schedule., • Coordinates patient discharge after clinic., • Inputs & updates information in EHS., • Transmits clinic consensus to MDs & other consultants treating the patient., • Provides follow up appointments & testing., • Assists in the coordination of NCHS brachial plexus conferences., • Responsible for the assisting in the development of brachial plexus teaching tools/presentations in an electronic and technological format., • Floats, covers, and provides assistances to department, other clinics, and staff members when needed or requested by leaders. Qualifications: Minimum Job Requirements: • 2-4 years of healthcare/physician's office experience, • High school education or equivalent preferred., • Bilingual: English/Spanish highly preferred., • Knowledge of grammar, punctuation, spelling, and business related writing skills., • Knowledge of medical terminology., • Knowledge of office equipment and system programs including Microsoft Word, Excel, PowerPoint and Internet., • Able to organize and compose general business communication for review and signature., • Ability to represent department/function in a professional, courteous, and efficient manner. Job: Clerical/Administrative Primary Location: Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus Department: NCPS-PLASTIC SURGERY-3100-440785 Shift: Days Job Status: Full Time

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue find the best of both big city adventure and a tropical getaway arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It's all set against the Miami skyline overlooking the city's fashionable art, dining, and entertainment scenes just minutes from our doorstep. Four Seasons Hotel Miami is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization. We are looking for an individual who can be part of the Front Office team that we have built who has a passion for hospitality. You will be responsible for welcoming hotel guests with an emphasis on fulfilling requests, following special instructions and adhering to established credit policies and procedures. • Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest., • Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction., • Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift., • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone., • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests., • Comply with Four Seasons' Work Rules and Standards of Conduct., • Work harmoniously and professionally with co-workers and supervisors. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator., • Ideal candidates will have at least one year hotel experience in a luxury hotel., • Written, spoken and reading proficiency in the English language., • Fluency in a language other than English strongly preferred., • Must be able to work all shifts including AM, PM, weekends, and holidays., • Computer knowledge., • Knowledgeable of Miami areas., • Competitive Employee Health, Basic Dental and Vision Insurance, • Complimentary Rooms Nights at Four Seasons, • Exclusive discount and travel programs with Four Seasons, • Vacation, Sick and Holiday Pay, • Paid Parental Leave, • 401k plan with match, • Energizing Employee Culture where you are encouraged to be your true self!, • Comprehensive learning and development programs to help you master your craft., • Inclusive and diverse employee engagement events all year-round., • And so much more! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

The Reservations Sales Specialist is responsible for selling and coordinating reservations for a cluster of South Florida luxury hotels, including Four Seasons Resort Palm Beach, Four Seasons Hotel and Residences at The Surf Club, and Four Seasons Hotel and Residences Fort Lauderdale. This role serv

Highgate Hotels - - Responsibilities: Reconcile hotel cashier transactions and ensure the accuracy of guest billings and city ledger transactions; Review, organize and compile management reports on a timely basis; Assist with guest services duties including check-in/check-out, reservations, and swi

Highgate Hotels - - Responsibilities: Reconcile hotel cashier transactions; Review and compile management reports; Ensure the accuracy of guest billings and city ledger transactions; Perform guest service duties including check-in, check-out, and reservations; Audit and reconcile financial and stat