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Job Description Are you passionate about hospitality? Do you take enormous pride in delivering great service from the heart? If so, we have the perfect entry-level opportunity for you. Our Resort Communications Agents interact with nearly every operational department of our beautiful oceanfront wellness resort, ranging from the Front Desk to Restaurants. Join us and start your new career as a hospitality ambassador today. Job term: Full-time, through May 2025 (temporary role) • Essential Job Functions, • Answers and routes telephone calls through NAVIS., • Must be Logged into Phone System (NAVIS) at all times during shifted time., • Records messages for guests and staff members., • Records & performs wake-up calls., • Records and maintains logs for guest requests and follow up., • Must be well-versed with all hotel amenities and departments to serve as an ambassador to promote them., • Understands the telephone phone system (NAVIS)., • Assists in reporting telephone equipment or service complaints and problems., • Assists in reporting work orders in Amadeus (Hotel Service Optimization System), • Assists Reservations Department with Emails., • Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately., • Adheres to Carillon Miami Wellness Resort standards for guest services., • Delivers exceptional levels of customer service to all guests and ensures that all their requests are handled in an efficient and timely manner., • Completes and shares various department reports in a timely manner., • Assists Manager of Reservations and Senior Director of Revenue Management with ad hoc projects or other tasks as needed., • Education, Experience and Skill Requirements, • Previous experience as a PBX Operator and/or Reservations Agent is preferred., • Must have a high school diploma, associate college degree highly preferred., • Prior luxury hotel experience highly preferred., • Excellent telephone etiquette and service oriented., • Must possess excellent verbal communication, bilingual preferred, excellent organizational skills., • Must possess basic computer skills and computational ability., • Must possess the ability to work well under pressure., • Must be able to work a flexible schedule and have exceptional attendance Carillon Miami Wellness Resort is an equal opportunity employer.

Job Description Are you passionate about hospitality? Do you take enormous pride in delivering great service from the heart? If so, we have the perfect entry-level opportunity for you. Our Resort Communications Agents interact with nearly every operational department of our beautiful oceanfront wellness resort, ranging from the Front Desk to Restaurants. Join us and start your new career as a hospitality ambassador today. • Essential Job Functions, • Answers and routes telephone calls through NAVIS., • Must be Logged into Phone System (NAVIS) at all times during shifted time., • Records messages for guests and staff members., • Records & performs wake-up calls., • Records and maintains logs for guest requests and follow up., • Must be well-versed with all hotel amenities and departments to serve as an ambassador to promote them., • Understands the telephone phone system (NAVIS)., • Assists in reporting telephone equipment or service complaints and problems., • Assists in reporting work orders in Amadeus (Hotel Service Optimization System), • Assists Reservations Department with Emails., • Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately., • Adheres to Carillon Miami Wellness Resort standards for guest services., • Delivers exceptional levels of customer service to all guests and ensures that all their requests are handled in an efficient and timely manner., • Completes and shares various department reports in a timely manner., • Assists Manager of Reservations and Senior Director of Revenue Management with ad hoc projects or other tasks as needed., • Education, Experience and Skill Requirements, • Previous experience as a PBX Operator and/or Reservations Agent is preferred., • Must have a high school diploma, associate college degree highly preferred., • Prior luxury hotel experience highly preferred., • Excellent telephone etiquette and service oriented., • Must possess excellent verbal communication, bilingual preferred, excellent organizational skills., • Must possess basic computer skills and computational ability., • Must possess the ability to work well under pressure., • Must be able to work a flexible schedule and have exceptional attendance Carillon Miami Wellness Resort is an equal opportunity employer.

Job Description Job Summary • Primarily responsible for welcoming and warmly greeting guests arriving and departing Carillon Miami Wellness Resort. Handles reservation requests, manages the efficient and timely seating of our guests, and assists to control the flow of the dining room., • Supervised by the Food & Beverage Managers. Essential Job Functions • Warmly and graciously greets all guests upon arrival, practicing guest recognition whenever possible. Instill these practices among the restaurant hosts/hostesses., • Assists arriving and departing guests with special requests such as, accommodating highchairs, wheelchairs, strollers, umbrellas, raincoats, among other., • Handles reservations for individuals and large parties, special functions and events updating these on our reservation system with guest preferences., • Answers telephone calls and requests through our Team’s app for the restaurant utilizing stipulated luxury standards and telephone etiquette., • Practices guest recognition, remembering guests name and preferences, initiating the dining experience with a personalized touch. Record and share preferences through our system and while participating of line ups., • When immediate seating is limited, manages the waiting list, providing guests with estimated waiting time and offers alternatives of seating and consumption while waiting., • Seats guests based on established guidelines and guest preferences while balancing customer flow into server sections., • Informs server and managers of special requests and pertinent information pertaining to guests. Coordinates with concierge when requests are made for special occasions including amenities, balloons, flowers, among other., • Inspects table for proper presentation and completeness including directions on how to access our menus., • Monitors and observes guests dining experience, relaying messages to servers and server assistants or management as needed., • Thanks guests upon leaving, inviting them to return and soliciting feedback on their experience., • Performs service recovery as required to ensure complete guest satisfaction., • Ensures all seating areas are set up according to floor plan and discuss the sections with the team during line up., • Ensures cleanliness of dining room area and coordinates with server assistants to clean it., • Ensures all menus are up-to-date, clean, and free of tears, stains or other damages., • Knowledgeable and conversant on all food and beverage products and hours of operations of hotel services and outlets., • Responds promptly and courteously to any internal or external request., • Ready and willing to assist servers and server assistants as situations arise., • Learn basics of the POS System as to assist the floor staff., • Available to fill in as needed to ensure the smooth and efficient operation as directed by management., • Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately., • Performs other job-related duties as needed., • Adheres to Carillon Miami Wellness Resort and participating hotel marketing organizations standards. Education, Experience and Skill Requirement • Must be able to communicate clearly and effectively with guests in person or on the telephone and perform basic typing., • Must be great at remembering names and faces., • Must be able to read, write and speak English., • Bi-lingual (English/Spanish) is a plus., • Must possess a personable, cheerful demeanor; be well groomed and able to remain calm under pressure., • Guest service skills or training are preferred., • Must possess pride in Carillon Miami Beach Standards of food service.

Job Description Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Acts as the owner/resident’s liaison between all aspects of the association., • Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources., • Maintain a warm and friendly demeanor at all times., • Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings; packing and unpacking of luggage, groceries or other similar items; personal shopping for the owner/resident/resident as well as other various errands including but not limited to, post office, bank, dry-cleaner, take out food, and similar., • Accompany the owner/resident on outings if desired., • Responsible for the overall care of the owner/resident’s unit including the cleanliness and maintenance., • Preparation of unit for owner/resident arrival, including stocking all items the owner/resident may desire., • Responsible to launder, fold and iron, the owner/resident’s clothes as requested., • Responsible for the general upkeep and other housekeeping services as requested by the owner/resident., • May be called on to service the owner/residents beverage, snack and other simple requests., • Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly., • Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events., • Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs., • Resolve all owner/residents concerns promptly. If unable report to management immediately for assistance., • Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times, • Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner., • Establish relationships with local merchants and service providers as needed., • Take part in maintaining a clean working environment., • Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association., • Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform., • Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction., • Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association., • Provides quality service to residents and guests. Employee reports directly to the Chef Concierge or in their absence directly to the General Manager of the community.. Competencies Positive attitude and good communication skills, with excellent grooming standards. Commitment to delivering a high level of customer service. Flexibility to respond to a variety of different work situations and ability to work on your own. Work Environment The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Experience and Education • Bachelor’s degree in Hospitality Management, • Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience., • Working knowledge with with computers and software used in an office environment., • Must be able to communicate well and convey information and ideas clearly., • Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionAre you a hospitality professional with experience in Tennis and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a FULL-TIME Tennis Pro Shop Attendant. ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. Assists Tennis Director and Pro Shop Manager with the overall tennis program. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Sell merchandise; keep Pro Shop clean and well-stocked; ensure that amenities to members are well presented; take messages, court reservations; ensure players are accurately recorded on court sheet; help with arranging games for members. Primary Responsibilities: • Assist Pro Shop Manager as required, • Always maintain a professional appearance, • Stock merchandise, • Sell merchandise, • Answer phone, • Take messages, • Check players in, prior to court assignment, • Assist in making games for members, • Reserve court time, • Record daily sales, • Ensure Pro-Shop, bathrooms, and court-yard area are neat, • Ensure towels, cups and soda are available for players, • High school diploma preferred., • Computer skills, and preferably multi-lingual., • Retail experience is also preferred., • Indoor business environment and somewhat outdoor assignments, • Able to lift 15LBs or more Equal employment opportunity - Drug-free Workplace

Job Description Job Title: Guest Services Manager Department: Front Desk Reports To: Director of Rooms FLSA Status: Exempt SUMMARY: The Guest Services Manager is responsible for enhancing and improving our hotel’s experience by providing outstanding service to our guests. Provides hands on management style, by providing training to new hires and staff, taking and assisting with reservations, excellent customer service, being a team player and having a positive attitude. Also provides support to the General Manager through oversight of front desk duties and assignments. RESPONSIBILITIES: • Greet all guests, vendors, and visitors professionally, and with a smile., • Monitor competitor hotel daily/weekly rates and coordinates (with General Manger) upcoming hotel rate adjustments., • Development of weekly front desk schedules and for approving front desk PTO requests., • Inspect guest rooms (if needed and requested by the General Manager or housekeeping supervisor)., • Assist with accounting issues that arise with guest invoices., • Assist with guest complaints and resolution of issues (as possible)., • Process guest check-in and check-out in accordance with hotel policy and procedures., • Make and confirm guest reservations., • Answer phone professionally and cordially., • Assist guests with special requests including room placement when possible., • Share hotel amenities and special features with guests., • Process all payment types e.g. charges, cash, checks, debit or credit cards., • Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary., • Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a friendly and respectful manner., • Assist in completing required Front office reports., • Keep General Manager and Director of Front Desk informed of any guest issues or concerns., • Report suspicious activity to General Manager and law enforcement when deemed necessary., • Follow and implement rules and regulations as per hotel Standards., • Flexible to cover varying shifts, as needed., • Attend Resume meetings, • Daily check of OTA Platforms and respond to guest(s) reviews., • Greet visitors warmly and professionally as they enter the building., • Provide accurate information about amenity locations., • Answer questions and direct guests to the appropriate location within the hotel., • Maintain the lobby area by ensuring it is clean, organized, and presentable at all times., • Handle inquiries from visitors in a friendly and professional manner., • Coordinate with facilities or maintenance teams for any issues related to the lobby or building., • One - three years of employment as a Guest Services Manager in a luxury hotel or resort environment., • Knowledge or Microsoft Office and hotel software., • Knowledge of hotel operations and procedures., • Excellent customer service skills., • Outstanding interpersonal and communication skills., • Ability to work well under pressure., • Ability to handle difficult customer situations., • Strong organizational and problem-solving skills., • Ability to speak, read and write English. Spanish speaking proficiency is a plus., • Ability to act professionally and remain impartial in all circumstances regarding guests and employees., • Ability to work flexible hours, including evenings and weekends., • Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description POSITION PURPOSE: Supervises all aspects of the In Room Dining and Marketplace Department. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Responsible for being knowledgeable about all menu items and for taking accurate guest orders and putting them in the system, while providing a comfortable and genuine experience for the guest. • Responsible for scheduling for staff on a weekly basis (to be approved and posted by Thursday of each week)., • Conduct walkthroughs of facilities to ensure that all support areas of area are neat, organized and in compliance with all established and approved set ups., • Ensure supplies for area are maintained to established par levels and within the specified budgets for respective line items., • Ensure all recreation support staff is in compliance with all standards of operation and guest interactions., • Ability to coach and motivate team to achieve stated revenue and guest satisfaction goals., • Conduct monthly departmental meetings., • Perform payroll for recreation support staff., • Knowledge of staffing to accommodate business demands., • Attend all management training and development within hotel. • Monitor progress of quest dining experience and remove trays and tables from guest floors at appropriate time; return them to designated locations in a prompt and orderly fashion., • Assist with preparation of guest amenities and deliver to guest rooms; remove when appropriate. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort &Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Perform all assigned side work such as replenishing condiments and restocking side stands., • Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages., • Perform general cleaning tasks to adhere to health and safety standards., • Keep work area clean and organized., • Complete other duties as assigned by supervisor., • Demonstrated team building experience, • Knowledge of computer operating systems, • Ability to work outdoors SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials., • Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well., • Ability to remember, recite and promote service offerings, • Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Rare, Occasional, Frequent, Constant for lifting enter estimated lbs at 10, 25, 50, and 50+. Physical Activity Frequency Sitting Rare Walking Constant Climbing stairs Frequent Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying(# lbs)– up to 40 lbs. Frequent Travel Rare OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • Safety Shoes (slip resistant) preferred, • Use of gloves (latex, vinyl, plastic, fabric. Metal) Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High school graduate or equivalent required. EXPERIENCE One to two years of experience. Licenses or certificates preferred. Responsible Vendors Training; CPR Training preferred GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner. Essential Functions and Responsibilities • Maintains outlet staffing levels so as to provide for optimal performance, • Represents the Director of Food and Beverage in his/her absence, • Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures, • Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control, • Personally supervises outlet activities to ensure quality production/delivery of product/service, • Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience, • Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines, • Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes, • Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected, • Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards, • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy, • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same, • Coaches, counsels, retrains employees as needed to ensure superior levels of performance, • Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel, • Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities, • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance, • Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service, • Promotes and applies teamwork skill at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, Friendly, and helpful to guests, management and fellow employees, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Complies with hotel uniform and grooming standards, • Addresses guests by their names at all times, • Associate of Science degree or higher in Hospitality or Food Service management, • Thorough knowledge of all matters related to the proper administration of "up-scale" food service operations, • Two years management experience in hotel or free standing "quality" food service operation, • Certification as "Food Service Manager" or other as required by State County or Local regulations or ability to obtain such certification, • Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria, • Effective management, leadership, organizational and communication skills, • Ability to work flexible schedule to include weekends and holidays, • Addresses guests by their names at all times

Job Description POSITION PURPOSE: Supervises the food and beverage team in the member clubhouse. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Liaise with Director of Operations and Clubhouse Manager to ensure seamless operation of member clubhouse dining room., • Train and evaluate member clubhouse staff., • Conduct walkthroughs of facilities to ensure that all support areas of member clubhouse are neat, organized and in compliance with all established and approved set ups., • Ensure supplies for area are maintained to established par levels and within the specified budgets for respective line items., • Ensure all member clubhouse staff is in compliance with all standards of operation and member interactions., • Maintain sections in the dining room to be sure all tables are being serviced according to our standards., • Ability to coach and motivate team to achieve stated revenue and member satisfaction goals., • Participate in monthly departmental meetings providing feedback on accomplishments and opportunities., • Ensure members are following protocol i.e. hat and cellphone policy, monitoring member behavior and following TIPS training processes and procedures., • Conducting smooth and efficient last call., • Monitoring the daily checklist to be sure all side jobs are completed in a timely manner., • Keep management informed of any challenges. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Demonstrated team building experience, • Knowledge of computer operating systems, • Ability to work outdoors SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials., • Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well., • Ability to remember, recite and promote service offerings, • Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Rare, Occasional, Frequent, Constant for lifting enter estimated lbs. at 10, 25, 50, and 50+. Physical Activity Frequency Sitting Rare Walking Constant Climbing stairs Frequent Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying(# lbs)– up to 40 lbs. Frequent Travel Rare OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • Safety Shoes (slip resistant) preferred, • Use of gloves (latex, vinyl, plastic, fabric. Metal) Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High school graduate or equivalent required. EXPERIENCE One to two years of experience. Licenses or certificates preferred. Responsible Vendors Training; CPR Training preferred GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionMr. C Miami Coconut Grove is seeking a Reservations Manager to lead our reservations team and ensure seamless booking experiences that reflect our commitment to exceptional hospitality and personalized service. This position offers a competitive salary based on experience. Eligible full-time employees enjoy comprehensive benefits, including medical, dental, and vision insurance, a 401(k) plan, paid holidays, vacation, PTO, parking, and meals. If you’re passionate about luxury hospitality and thrive in a fast-paced environment, we invite you to apply and join our dynamic team! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS RESERVATIONS MANAGER As the Reservations Manager, you will oversee the daily operations of the reservations department, ensuring accuracy, efficiency, and the highest standards of service. You will work closely with the Front Office, Sales, and Revenue teams to optimize occupancy, maximize revenue, and ensure guest satisfaction throughout the booking process. ESSENTIAL FUNCTIONS AND BASIC DUTIES: • Manage all aspects of the reservations department, ensuring prompt, courteous, and efficient handling of all guest inquiries and bookings., • Lead, train, and motivate the reservations team to deliver exceptional guest service and uphold Mr. C’s brand standards., • Collaborate with the Revenue and Sales teams to implement rate strategies and maximize room occupancy., • Monitor daily reservations activity, ensuring accuracy of room blocks, rate codes, and special requests., • Maintain strong relationships with travel partners, corporate clients, and VIP guests., • Review reservation reports regularly to forecast demand and adjust strategies accordingly., • Ensure all reservations are handled in accordance with FORBES and American Express Fine Hotels & Resorts standards., • Develop and maintain standard operating procedures for the department., • Able to speak, read, write, and understand the primary language(s) used in the workplace., • Excellent communication skills, both verbal and written., • Able to learn and perform all essential job functions accurately and safely., • Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests., • Knowledge of the city, particularly tourist attractions and the ability to communicate clear directions to these attractions and facilities., • Auditory and visual abilities to observe and detect signs of emergency situations., • Most work tasks are performed indoors. Temperature is moderated and controlled by facility environmental systems., • Able to stand and exert well-paced mobility for an extended period of time., • Able to lift and move up to 25 lbs. on an intermittent basis., • Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks., • Manual dexterity required to use and operate all necessary equipment., • Bachelor’s degree in Hospitality Management or related field preferred., • Minimum of 2 years of experience in hotel reservations or revenue management, preferably within a luxury property., • Strong leadership skills and proven ability to manage a high-performing team., • Excellent communication, organizational, and problem-solving abilities., • Proficiency in Opera PMS or other hotel reservation systems., • Detail-oriented with a strong sense of accountability and follow-through., • Ability to work flexible hours, including weekends and holidays as business demands., • Fluent in English; additional languages are a plus.Grooming: All Employees must maintain a neat, clean and well-groomed appearance per Mr. C standards. INTENT AND FUNCTION OF JOB DESCRIPTIONS: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR iGnNSaaQX7

Job DescriptionPOSITION PURPOSE: Supervise the general job performance of all reservations agents to ensure highest level of quality to all stakeholders, including but not limited to individual callers, group guests, spa and tee-time customers, as well as all internal guests. Supports Reservations Manager, Assistant Reservations Manager, and Reservations Sales Agents. Has oversight of the Reservations department in absence of Reservations Manager or Assistant Reservations Manager. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Ensure the adherence of all agents to the professional standards set forth by the company., • Monitor and report on agent productivity using NAVIS System, including shop scores, Upselling, talk time, conversion, and any other standard as set by the department leader., • Daily review of NAVIS calls compliance, outbound sales, and trends., • Coaches and mentors agents on how to close sales and increase revenue., • Answers Reservations phone calls and be available to assist guests with issues pertaining reservations that an agent might not be able to handle on their own., • Processes VIP Reservations, Wholesale Reservations, or Negotiated Reservations within 24 hours., • Processes daily No Shows, Cancellations, and Long Stay Reservations to collect revenue., • Processes OTA No Shows/Cancellations and updates via Extranet, • Interview, train and supervise reservation agents for the efficient operation of the department., • Manage the departmental schedule, and ensure all shifts are covered., • Monitor performance and give feedback according to established standards., • Work closely with the Catering Sales team to ensure zero errors in the processing of group lists, inventory management of group blocks, set up billing and routing, and room assignments if required., • Work closely with Front Office team to ensure any guests inquiries are answered in a prompt, efficient manner. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing guest satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure guest satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Assists Director of Reservations to ensure the efficient operation of the Reservations Department, • Researches and coordinates meeting materials for reservation meetings., • Monitors reservations agents with coaching and counseling and assists Reservations Manager in all disciplinary actions regarding reservations agents., • Manages quality control of reservations., • Handles guest complaints and assists reservations agents in problem solving techniques., • Assists in the capacity of reservation agent when needed., • Initiate and prepare reports as required. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Excellent oral and written communication skills., • Ability to manage and work with outside groups and agencies., • Excellent organizational skills., • Ability to work well under pressure., • Proficient in Microsoft Word, Excel, and PowerPoint Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing stairs Frequent Standing Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Constant Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Occasional Taste Never Lifting/carrying (#20 lbs.) Occasional Travel Rare OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School Diploma or equivalent required. College degree preferred. EXPERIENCE Two years with travel industry reservations system and hotel property management systems mandatory. LICENSES OR CERTIFICATES None GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific • Organizes and manages daily operation of Group, Wholesale and VIP Reservations, • Establishes daily goals to maintain service levels, • Contributes to controlling departmental expenses (labor, supplies, etc.), • Monitors agents phone activity/productivity and addresses necessary issues, • Maintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, NetRez, Delphi), • Builds internal group blocks as requested by appropriate hotel managers, • Manages the maintenance of group cut off dates in Delphi/HIS, • Meets with Group Agents weekly to discuss future groups, challenges, progress, • Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled., • Attends Pre-Convention meetings as needed, • Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests, • Maintains accurate and organized filing systems for groups, VIP's, etc., • Maintains accurate reference information for the Conference Team and consistently communicates all new information, • Maintains a neat and organized reservations office, • Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered, • Ensures VIP's are blocked to correct room type., • Ensures VIP's are entered into the all share file with accurate information., • Monitors room/suite status, • Prepares VIP packets with room key and registration card, • Flags all VIP accounts, • Provides meet and greet, as service requires, • Ensures VIP rooms / Suites ready by noon each day, • Prepares reports for group contact and relays pertinent information to all departments, • Sets up and coordinates satellite check-in, • Implements and maintains tracking log for all Loews First Guests, • Increases employee awareness in regard to all Loews First guests and packages, • Creates and maintains a random guest feedback program, • Forwards all Loews First feedback to appropriate parties, • Assists as an Assistant Front Office Manager as required, • Other duties as assigned, • Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner, • Promotes hotel food and beverage outlets and recreational and seasonal activities, • Places dining, leisure, and recreational activity reservations for guests, • Assists Sales/Conference Management with preliminary arrangements for groups, including transportation, Mariner's Club reservations, and golf tournaments, • Monitors and ensures documentation of services provided in Concierge Logbook, • Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music, • Trains and monitors the performance of Concierge staff, • Works with Universal Orlando and other in-house vendors to satisfy guest entertainment needs, • Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Extensive knowledge of all hotel departments, • Excellent communication skills - oral and written, • Excellent guest service skills, • Knowledge of computer programs utilized in property management, • Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills Experience:

Job DescriptionCompany Description We are looking for a Reservation Supervisor to join the re-opening of the famed Delano Miami Beach. Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season. Job Description Under the general guidance of the Reservations Manager, the Reservations Supervisor is responsible for Luxury and Lifestyle reservations, overseeing guest booking experience and voice sales to assist the property in maximizing the relationship between guests, travel agents and third parties in line with Delanos’ culture. The Supervisor will follow and adhere to Forbes Five Star call standards in every interaction and will be responsible for achieving or exceeding the call standards as determined by Forbes and Delano. DUTIES & FUNCTIONS: • Processing travel agent commissions., • Processing of group request as well as blocking reservations., • Processing of the company hotels, restaurants and nightlife reservation requests., • Liaison between sales manager and operational managers., • Answer all phone calls promptly and in a courteous manner in keeping with Forbes and Delano standards, • Be knowledgeable of current rates, marketing specials, resort operations and other information necessary to answer guest inquiries., • Know the layout of the hotels including all room types, suites and meeting rooms., • Be aware at all times of the selling status of the hotel, availability and upsell opportunities., • Have a complete knowledge of our special rates and packages and know which benefits are included in each., • Secure all required information from the guest when making a reservation., • Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest., • Follow up on any guest or colleague requests to ensure satisfaction in a friendly and professional style., • Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence via reservations inbox., • Be aware of and adhere to the rules and regulations of the hotel and the Reservations department., • Participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas., • Create and maintain positive relationships with all other departments and know how they relate to the reservations department., • Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries., • Assist with inputting weekend third party reservations such as internet and wholesale, • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Hospitality degree preferred., • Good communication skills., • Customer service oriented., • Previous reservation experience., • Computer skills., • Flexible schedule., • Multi -lingual preferred., • Must be able to work seated at least 8 hours per day., • Must be able to speak and hear clearly to communicate with potential guests by phone., • Must be able to pull and lift packages at least 40 pounds of force., • Attend mandatory meetings including divisional meetings, staff meetings, etc., • Participate in community events and ensure corporate social responsibility goals of the companyare met., • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint),, • Opera, ResaWeb, Open Table and any departmental specific systems used., • Keep work area clean and organized., • Ensuring confidentiality of all guest inquires, stays and requests as well as personal information., • Complete other duties as assigned by the Department Head Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionPOSITION PURPOSE: Support the bartender’s needs in all areas, including but not limited to prep work (cutting and storing fruit, preparing garnishes, portioning batch cocktails, portioning juices, all while operating with FIFO system), maintaining cleanliness to the bar area and BOH staging areas (wiping down the bar, using sanitizer solution, replacing dish machine cleaning solution, washing and polishing all glassware, following weekly cleaning schedule to maintain bar displays to be dust-free and most appealing to the eye. Support the bar staff in providing exceptional service to our guests. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Set up bars with all essential products, glassware, garnishes, as well as rotating all products that may be needed by date and following FIFO., • Maintain the bars to standard and ensure that guest have the best experience possible., • Perform all side work required such as cleaning, stocking, and requisitioning supplies., • Break down bars, making a bottle count, and putting a requisition form together or the following day. Making sure the bar is set up and ready for the next bar shift. Thoroughly clean the bar top, back bar and all supplies/bottles to avoid stickiness and keep the bar area smelling fresh., • Follow all appropriate policies and procedures while constantly striving to improve all standards of operation., • Ensure prompt and courteous service to guests to ensure guest satisfaction. Promptly follow-up on all guest requests and/or complaints. Please know to involve a manager on duty if you are unable to solve the situation in which you are presented with, communicate all situations clearly. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of bar operations, to include appropriate staffing levels, service equipment and guest relations., • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials., • Ability to remember, recite and promote the variety of menu items., • Willingness and ability to taste food & beverage items relevant to the menu., • Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Rare/Never Walking Constant Climbing stairs Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying(# lbs)– up to 40 lbs. Occasional Travel Rare/Never OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • Safety Shoes (slip resistant), • Use of gloves especially when handling ready to consume products, • Back belts for heavy lifting, • Aprons, • Uniform standards as specified per management in F&B Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate required. EXPERIENCE At least 1- 2 years relevant experience in food & beverage service industry. LICENSES OR CERTIFICATES ServSafe Food Handler Certification. TIPS certification. CPR Certification is beneficial. GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). OTHER Additional language ability is preferred. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description POSITION PURPOSE: As the Membership 1st Assistant Golf Professional, you will ensure that each golf member is provided a warm welcome and sense of genuine care when entering the golf/membership area with in the golf operation. This position would ensure that each golf member is fully aware of the golf sequence of service and provide any number of services to assist them along in the process. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to members at all times., • Conduct daily walk threw of membership clubhouse to ensure all standards are met including organization and overall cleanliness., • Oversee and maintain all standards of the locker room operation in the membership club house. Work and develop locker room team to ensure overall cleanliness and quality of all items are in line with Trump Brand Standards., • Design and implement teaching programs of all levels at the club to further promote the game of golf. This is to include Women’s and junior programs, weekly clinics, golf instruction seminars, and the development of teaching reputation within the club., • Build a rapport with the membership on a daily basis to include playing golf with members, actively pursuing daily interaction on the driving range tee and 1st tee of golf courses, daily rounds on the golf course to ensure member experience is at a high level, and enforce all resort and club polices., • Weekly, monthly, quarterly, and annual responsibility for entire GHIN Handicap management system within the club. Audits and overall maintenance to ensure program is being utilized and updated to ensure accurate information., • Support Head Golf Professional in handling all Men’s and Women’s Golf Events throughout the year., • Monitor and react to all items operational that help the club maintain all its financial and budgetary goals for the year., • Responsible for daily organization and maximization of tee sheet for member designated course., • Perform efficiently and effectively the opening and closing membership procedures daily to ensure a well maintained and professional membership operation., • Provide a warm welcome to golf members and guests who are entering the member clubhouse and immediately inquire as to how we can offer assistance or support., • A complete 360 degree awareness of member activity is required to ensure members are provided warm welcome as they are entering the membership clubhouse., • Build rapport with golf members when time permits by inquiring about their day and informing them of the clubs golf tournaments/groups, activities and offerings., • Provide member registration service at the membership check in counter by confirming their reservation, course, and time., • Follow appropriate accounting LSOP’s with cash handling, bank contracts, Credit Card information, customer information., • Educate golf members and guests about the Doral history, course information, amenities that are offered, and when asked provide golf professional support regarding the game and our industry., • Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps., • Coordinate with the Golf Services team the members golf bag location and set up to expedite the process., • Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience., • Partner with the starter from each golf course to update daily any day of tee time additions, changes, or cancellations., • Maintain cleanliness of the inside and surrounding membership clubhouse area to include patio, ceiling tiles, windows, mirrors, membership counter, and designated floor space, • Contact necessary departments via radio or phone with any member concerns or challenges to ensure immediate membership recovery and problem resolution., • Organize the Daily Leader on Duty report to summarize any member challenges or operational follow ups from the day. Report out at the close of business each day to membership management team., • Professionally wear and promote the uniform program to guests., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times., • Provide merchandising support, inventory management, count and fill organization to the golf shop buyer., • Provide retail sales support to guests and retail sale team members to maximize the golf shop retail sales volume., • Provide locker room service support to golf guests and coordinate any spike replacements, shoe polish/shine, locker check outs or luggage storage needs. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High School diploma or equivalent. PGA Class A Certification Required EXPERIENCE Previous experience working at a high end private club facility GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionPOSITION PURPOSE: As an Assistant Golf Professional, you will ensure that each golf guest is provided a warm welcome and sense of genuine care when entering the golf services area just beyond the Blue Monster Shop lawn. This position would ensure that each golf guest is fully aware of the golf sequence of service and provide any number of services to assist them along in the process. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to guests at all times., • Perform efficiently and effectively the opening and closing golf shop procedures daily to ensure a well maintained and professional golf shop operation., • Provide a warm welcome to golf members and guests who are entering the golf shop and immediately inquire as to how we can offer assistance or support., • A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions., • Build rapport with golf guests and resort guests when time permits by inquiring about their stay and informing them of the resort’s history, activities, and offerings., • Provide Golfer registration service at the golf shop check in counter by confirming their reservation, course, and time., • Follow appropriate accounting LSOP’s with cash handling, bank contracts, Credit Card information, customer information., • Educate golf members and guests about the Doral history, course information, amenities that are offered, and when asked provide golf professional support regarding the game and our industry., • Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps., • Coordinate with the Golf Services team the guest’s golf bag location and set up to expedite the process., • Provide directions to the first tee, driving range, putting greens, Jim Mclean School, Spa, restaurants, meeting rooms., • Manage the EZ Links tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience., • Partner with the starter from each golf course to update daily any day of tee time additions, changes, or cancellations., • Maintain cleanliness of the inside and surrounding golf shop area to include perimeter golf shop patio area, World Golf Championship Globe, ceiling tiles, windows, mirrors, shoe cleaner next to champions grill entrance, golf shop counter, and designated floor space, • Contact necessary departments via radio or Nextel with any guest concerns or challenges to ensure immediate guest recovery and problem resolution., • Organize the Daily Leader on Duty report to summarize any guest challenges or operational follow ups from the day. Report out at the close of business each day to AYS department and golf., • Execute the golf course upgrade program that provides guests with an opportunity to upgrade to a better golf course if available., • Professionally wear and promote the uniform program to guests., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times., • Provide merchandising support, inventory management, count and fill organization to the golf shop buyer., • Provide retail sales support to guests and retail sale team members to maximize the golf shop retail sales volume., • Provide locker room service support to golf guests and coordinate any spike replacements, shoe polish/shine, locker check outs or luggage storage needs. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High School diploma or equivalent. EXPERIENCE Previous experience working in a golf environment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Job title: PBX Operator Department: Front Office Reports To: Reservations Manager FLSA Status: Non -Exempt SUMMARY: The PBX Operator relays all incoming, outgoing, and/or in-house calls efficiently and professionally. PBX monitors all alarms in the phone systems and notifies appropriate personnel. The operator is expected to have excellent communication skills including telephone, guest/colleague application software communication, and email correspondence. RESPONSIBILITIES: • Operate a multi-line telephone system to answer external and internal calls and direct them to the appropriate party., • Maintain clear communication across the building consisting of hotel and condominium., • Provide administrative and clerical support, including photocopying, data entry, and filing., • Keep the switchboard and equipment area organized, clean, and in working condition., • Answer and aid hotel guests’ requests and questions through the virtual concierge communication program., • Create, update, and distribute call directories to all departments., • Answer calls politely and efficiently., • Provide customer service assistance regarding directions to or from the hotel property., • Assist guests with providing local area information, activities, and event inquiries., • Provide customer service assistance for reservation confirmation, hotel amenities, and direct room complaints to respective managerial departments., • Accurately communicate messages on the answering machine., • Stay up to date with all training material and Standard operating procedures (SOPs) This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. • Greet visitors warmly and professionally as they enter the building., • Provide accurate information about amenity locations., • Answer questions and direct guests to the appropriate location within the hotel., • Maintain the lobby area by ensuring it is clean, organized, and presentable at all times., • Handle inquiries from visitors in a friendly and professional manner., • Coordinate with facilities or maintenance teams for any issues related to the lobby or building., • Promote a positive company image through exceptional customer service and professionalism. QUALIFICATIONS: • A minimum of 1 year of experience as a PBX Operator or a similar role would be advantageous., • Condo/Hotel experience preferred., • Able to multitask and prioritize tasks., • Ability to work flexible hours, including evenings and weekends., • Proficient in Microsoft Office and emails., • Excellent customer service and communication skills, • Able to handle multiple tasks in a fast-paced environment., • Strong problem-solving skills., • Able to handle a high volume of calls., • Able to use a multi-line telephone system. EDUCATION: • Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Push, pull, and lift up to 10 lbs., • Sitting, waiting, and standing for long and short periods of time. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job DescriptionCompany Description Ennismore offers our team members and our guests a hip, cutting-edge experiences in the world of hotels and restaurants. We have an exciting job opportunity to join our Team as a Reservations Agent at our Luxury and Lifestyle Call Center in the heart of Miami. Job Description Position is in person, onsite in Miami, FL Nights, weekends, and holidays may be required Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room, F&B, Nightlife, Spa, and information for the hotel. The agent is to answer all inquiries in a professional, courteous, and efficient manner and attempt to secure a guaranteed reservation whenever possible. Duties & Functions: • Answer all phone calls promptly and in a courteous manner., • Be knowledgeable of current rates, marketing specials, resort operations, and other information necessary to answer guest inquiries., • Know the layout of the hotels including all room types, suites, and meeting rooms., • Have a complete working knowledge of the reservation functions in the Call Center., • Be aware at all times of the selling status of the hotels., • Have a complete knowledge of our special rates and packages and know which benefits are included in each., • Secure all required information from the guest when making a reservation., • Understand and follow the reservation policy pertaining to guarantees, cancellations, and no- shows and communicate them clearly to each guest., • Follow up on any guest requests to ensure satisfaction in a friendly and professional manner., • Process all advance deposits on future reservations and post each deposit to the guest’s reservation., • Balance and run necessary reports daily., • Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence files, and mail out brochures as requested., • Be aware of and adhere to the rules and regulations of the Call Center., • Participate in departmental meetings assisting in the development of daily operations and the overall Call Center and related areas., • Create and maintain positive relationships with all departments within the hotels and know how they relate to the Call Center., • Be knowledgeable of all Food and beverage venues, operations, events, specials, hours of operations, and any other relevant information to process reservations/bookings and answer all inquiries., • Where applicable, be knowledgeable of the spa including basic service treatments, rates, and any other information necessary to answer guest inquiries., • Where applicable, be knowledgeable of Nightlife venues, operations, events, hours of operations, and any other relevant information to process reservations/bookings and answer all inquiries., • Assist with inputting weekend third-party reservations such as Internet and wholesale., • Any other reasonable duties as assigned by the supervisor or manager, • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams., • Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information., • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the team and other team members. Interact with other department personnel and venue staff as needed. In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Attend mandatory meetings including divisional meetings, staff meetings, etc., • Participate in community events and ensure corporate social responsibility goals of the company are met., • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used., • Keep the work area clean and organized., • Ensure confidential documents are kept in a secured area., • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized., • Complete other duties as assigned by the Department Head., • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards., • Assimilate into The company’s culture through understanding, supporting and participating in all The company elements. Demonstrate working knowledge of the service standards., • Regular attendance in conformance with the standards, which may be established by The company from time to time, is essential to the successful performance of this position. All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • High School Diploma or equivalent required. Bachelor’s Degree preferred, • Minimum one year experience in front desk operations, or other related guest-facing role, and/or one year experience in direct sales, service, or retail trade; OR, an equivalent combination of education and experience. Preferably in an upscale or lifestyle brand hotel, • An intermediate to proficient understanding of Computer systems such as Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred, • Enter and locate work-related information using computers and/or point-of-sale systems, • Ability to spend extended lengths of time viewing a computer screen, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak and understand English. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description We are a fast-growing company dedicated to creating seamless, customized experiences for our clients. Were looking for a highly organized and creative Itineraries Specialist to design and coordinate unique and memorable journeys for our clients. Key Responsibilities: Design personalized itineraries tailored to each clients needs and preferences. Research destinations, activities, and experiences to create unique recommendations. Manage schedules and bookings for accommodations, transportation, and activities. Provide clients with detailed itineraries and ensure all arrangements are confirmed. Handle adjustments or changes with professionalism and efficiency. What Were Looking For: Excellent organizational and multitasking skills. Strong communication and problem-solving abilities. A passion for creating meaningful and well-planned experiences. Ability to work independently and meet deadlines. Prior experience in planning or coordinating itineraries is a plus (training provided for the right candidate). What We Offer: Flexible remote work opportunities. Comprehensive training and ongoing support. A collaborative and rewarding work environment. Competitive pay and opportunities for growth. Description We are seeking a dedicated and detail-oriented Reservation Agent to join our team in the hospitality industry. This remote position is available to candidates from all educational backgrounds and experience levels. As a Reservation Agent, you will play a key role in ensuring an exceptional booking experience for our guests. You will be responsible for handling reservations, providing information about our services, and maintaining our booking system efficiently. The ideal candidate thrives in a fast-paced environment and possesses excellent customer service skills. Responsibilities Handle incoming reservation requests via phone, email, and online platforms. Provide accurate information regarding hotel services and availability. Update and maintain the booking system with current reservation details. Resolve customer inquiries and issues in a timely manner. Process payment information and confirm reservations with guests. Collaborate with other departments to ensure a seamless guest experience. Track and report on reservation trends and guest feedback. Requirements High school diploma or equivalent (ANY educational background accepted). Proficient in computer applications and booking systems. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to work independently and as part of a team. Previous experience in hospitality or customer service is a plus, but not required.

Job Description Join our team at Carillon Miami Wellness Resort as a Wellness Reservations Specialist! You'll be at the forefront of creating exceptional guest experiences, guiding future visitors in booking luxury room accommodations and spa services. Use your communication skills and passion for hospitality to enhance our guests' stays while helping achieve our sales goals. If you thrive in a dynamic environment and have a knack for upselling, we want to hear from you! I. Job Summary Responsible for selling future room accommodations and spa services. The Wellness Reservations Specialist provides five-star guest experience, assists with current or future rooms or spa reservation inquiries, books reservations with the goal to enhance the overall resort experience and assist in achieving room and spa revenue goals. II. Essential Job Functions A. Assists callers by selling future room accommodations and spa services as well as assisting existing reservation inquiries via phone or email correspondence B. Assist LHW call center with reservation inquiries, published rates, and to close sales C. Complete guests profile in Opera (emails, address, country, etc.) and SpaSoft for database and accurate production reporting D. Ensures that guest notes are communicated through the POS system E. Maintain high level of performance and productivity F. Promptly follows up with guest inquiry leads for second chance room bookings via outbound calling and or email correspondence G. Maintains thorough knowledge of room rates, incentives, travel network amenities, packages, discounts that may be available H. Enhances / upsell bookings by offering different room types and services available I. Corresponds with groups and travel agents answering special requests for rooms and rates J. Maintains potential and current guest profile information K. Follows up with any guest related questions or issues to assure guest satisfaction L. All calls must be personalized to the guests. M. Have full knowledge of all booking, cancellation, and other policies as well as advise guest accordingly N. Must speak clearly with enthusiasm for the guest’s visit while maintaining a gracious tone O. Follows all Leading Hotel and Spa standards and works with leadership team to ensure staff adhere to standards P. Strong ability to multi-task when needed as well as efficiency in the operating of multiple computer programs at a given time Q. Maintains a professional appearance and cordial attitude to all guests, employees, and staff members of the hotel at all times R. Strong Dialogue with Front Office and Wellness Concierge departments to ensure guest requests and needs are met and communicated in a timely manner T. Other duties and responsibilities may be assigned III. Education, Experience and Skill Requirements A. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. B. Must possess excellent interpersonal and communication skills. C. Must be professional and outgoing and able to represent the Carillon at a public level. D. Must be guest- service oriented and able to work effectively under pressure. E. Minimum of 1 year related experience and/or training in reservation or hospitality industry. F. Experience with Opera is desired. G. Sales Center, Inside Sales or Call Center experience is a plus. H. Previous use of Microsoft Office with emphasis on Outlook and Excel is required. I. Able to work a flexible schedule. J. While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear K. The team member is frequently required to use hands to finger, handle, or feel objects, tools, or controls. Carillon Miami Wellness Resort is an Equal Opportunity Employer. We’re redefining work-life balance. Our Wellness Reservations Specialists work a full-time schedule condensed into 4 days, creating extra time each week for rest, wellness, or pursuing personal goals. Join us and discover the difference a 4-day work week can make

Job Description POSITION PURPOSE: Processes telephone calls and reservations in a timely manner following Trump National Doral standards. Answers all telephone calls including reservations and guest inquiries in a friendly and courteous manner, for package reservations, tee times, spa appointments and internal and external communications. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS OF RESERVATION CALLS: • Answers all reservations, telephone calls and emails in a friendly manner, using clear English communication. When processing emails or listening to callers, ensure a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information., • Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions., • Use proper selling techniques and maintain the utmost in professionalism while personalizing each call., • Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs., • Processes all group contracts from the Sales Department. Obtains data from various sources, including but not limited to faxes, electronic messages and handwritten lists. Enters all group blocks into reservations computer system and verifies correctness of data entered against the data received. Follow up with the Sales Department regarding all questions that stem from the groups. Monitors group blocks after they have been entered into the computer system., • Achieve or surpass all departmental standards in regards to shop scores, calls answered, call conversion., • Maintains suite and VIP reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet guest needs. ESSENTIAL FUNCTIONS OF INTERNAL AND EXTERNAL CALLS and COMMUNICATIONS: • Answers calls originating from external and internal sources. Directs the caller to the appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other requests. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers., • Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies., • Greets callers with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc., • Promptly answers the telephone and web inquiries. Inputs messages into the computer and tells other associates of special guest needs. Retrieves messages and communicates the content to the guest., • Enters all guest responses and requests into Alice in order to provide effective and efficient service., • Provides a record of all Guest Insights to allow departments to properly research and respond to the guest for any challenges which may occur., • Field guest complaints, conducting research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Assists office in any other administrative duties as needed., • Prepares reports as required., • Attends training and meetings as required., • Attempts to communicate with guests in guest's native language., • Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolves complications such as location changes or credit issues., • Summons team members to escort guests to/from their rooms as appropriate., • Operates various office machines., • Operate facsimile to send and receive transmissions for guests. Notify guests of receipts using a computer system., • Call for repair and technical support of all computer based PBX equipment. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to read, listen and communicate effectively in English., • Ability to access read and accurately input information using a moderately complex computer system., • Ability to effectively deal with both internal and external guests, some requiring high levels of patience, tact and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Constant Standing Occasional Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Rare Reaching Frequent Grasping Frequent Pushing/Pulling Rare Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Taste Never Smell Never Lifting/Carrying (# lbs) Occasional up to 20 lbs. Travel Rare Typing Constant OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate or equivalent required. EXPERIENCE One to two years of prior Guest Service, Reservations, Front Office or Sales experience is preferred. Prior luxury hospitality experience and previous PBX experience preferred. Ability to speak multiple languages is desirable. LICENSES OR CERTIFICATES None GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Hotel Front Office Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS HOTEL FRONT OFFICE AGENT: We are looking for a Hotel Front Office Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Office Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES: · Perform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients’ complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests · Upsell additional facilities and services, when appropriate · Maintain updated records of bookings and payments REQUIREMENTS AND SKILLS · Work experience as a Hotel Front Office Agent, Receptionist, or similar role · Experience with hotel reservations software · Understanding of how travel planning websites operate, like Booking and TripAdvisor · Customer service attitude · Excellent communication and organizational skills · A degree in hotel management is a plus INTENT AND FUNCTION OF JOB DESCRIPTIONS: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR sPCo3SenFu

Up to $65K per year / Extremely flexible hours - As a Customer Service Agent you'll: Book air and ground transportation for clients; Research and locate the best pricing and options for clients based on their needs; Book hotel reservations for clients in their desired location; Plan and promote acco

Job Description POSITION PURPOSE: To ensure flawless execution of all package guests (group and transient) throughout their stay. Coordinate all on property activities prior to arrival (golf, spa, restaurant reservations, etc.). Act as internal liaison between departments to audit and ensure that both transient and group packages are built to absorb all elements properly. Check all package guests’ bills prior to check out to ensure guests receives an accurate reconciled folio on departure day. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Responsible for pre-arrival experience: welcome email to contact all incoming package and transient guests to arrange all property activities. Develop pre-email/pre-call schedule for all., • Ensure all activities are noted in all systems as to whether included in package or additional fees to guests., • Communicate with internal team (reservations, accounting, golf, spa, and restaurants) to ensure proper rates are being used at POS to ensure elements are properly absorbed. Ensure proper billing notes for everything in addition to package is clear, • Email all incoming package guests with confirmations detailing package inclusions, itineraries, and rates., • Email all incoming transient guests with confirmations of on property activities, • Create welcome packets for all package guests detailing package inclusions, itineraries, and rates, • Pre-Check out: daily folio checks/bill reconciliation for all package guests (transient and group) to ensure packages absorb elements properly and any overages on guests’ folios are validated., • Post-Check out: send thank you email with copy of guests’ folio, • Regular attendance in conformance with the standards, which may be established by Trump National Doral and Spa from time to time, is essential to the successful performance of this position. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Assists office in any other administrative duties as needed., • Prepares reports as required., • Attends training and meeting as required. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to read, listen and communicate effectively in English., • Ability to access read and accurately input information using a moderately complex computer system., • Ability to effectively deal with both internal and external guests, some requiring high levels of patience, tact and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions., • Experience with OPERA, • Resort package knowledge PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Occasional Standing Constant Walking Frequent Climbing stairs Occasional Crouching/Bending/Stooping Rare Reaching Frequent Grasping Frequent Pushing/Pulling Rare Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Taste Never Smell Never Lifting/Carrying (# lbs) Occasional up to 20 lbs. Travel Rare Typing Constant OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate or equivalent required. EXPERIENCE Prior Reservations, Front Office or travel industry experience preferred. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must., • Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Concierge seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services., • While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Concierge acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs., • Assists management office with resident communications and relationships., • Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests., • Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view., • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office., • Respect resident and guest privacy, perspective, priorities, time and resources., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned., • Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner., • Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office., • Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Oversee scheduling and use of condominium amenity areas. Responsible for amenity rental event coordination. Submit requests by renters for extra personnel to the Management Office. Provide the Management Office with the schedule for the event in a timely manner. This will include setup requests and times. Provide guest list and event information to valet, security, housekeeping staff and arrange for additional staffing as required within the cost and reimbursement provisions of the amenity reservation forms and procedures. Inspect facilities for cleanliness and damage prior to and after the event with accurate reports to Management Office., • Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction. The position will be indoors working with equipment generally used in an office. This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property. Required Education and Experience • Previous experience in a similar position and in a similar setting; such as a hotel is required., • High school diploma or equivalent required; a 2-year or above college degree preferred., • Excellent communication skills required. Excellent writing skills required for the position., • Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s)., • Strong grasp of generally used computer application required; MS Office Suite, • The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential. Employee reports directly to the Association Manager of the community and is to take direction only from the Manager Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building. Job Responsibilities: • Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Team is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk in this regard is a must., • Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Team seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services., • While the role is generally limited to Front Desk Operations or other operations/departments, if any, the Resident Services Team acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs., • Assists management office with resident communications and relationships., • Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests., • Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view., • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association and Management team. Promptly communicate resident and guest concerns to the Management Office., • Respect resident and guest privacy, perspective, priorities, time and resources., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned., • Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner., • Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office., • Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a standing position. The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property. Required Education and Experience • Previous experience in a similar position and in a similar setting; such as a hotel is required., • High school diploma or equivalent required; a 2-year or above college degree preferred., • Excellent communication skills required. Excellent writing skills required for the position., • Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s)., • Strong grasp of generally used computer application required; MS Office Suite, • The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential., • Must have the ability to learn and utilize specialized hospitality and related software required. Position Supervision Employee reports directly to the Operations Manager of the community and is to take direction only from the Managers assigned to them. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Position: Travel Coordinator / Accounts Payable Specialist Overview: This is a hands-on position responsible for processing travel-related invoices and arranging complex travel reservations for staff and witnesses, including air, ground, and hotel bookings. The schedule is Monday to Friday, 8:30 a.m. – 5:00 p.m. Key Responsibilities: • Arrange travel accommodations, including transportation, lodging, and meals., • Audit and process travel advances, reimbursements, and related invoices., • Audit and process witness meal affidavits, airline, and car rental payments., • Reconcile reports and maintain accurate records., • Serve as a backup to other travel coordinators as needed., • Perform other related duties as assigned. Skills & Abilities: • Strong understanding of policies, rules, and procedures related to travel and payments., • Proficiency with Microsoft Office, especially Excel., • Excellent organizational, analytical, and communication skills.

Job Description Job Title: Complex Director of Revenue Management Department: Revenue Reports To: General Manager FLSA Status: Exempt SUMMARY: The Complex Director of Revenue Management is responsible development and deployment of company-wide rate yielding, revenue maximization, and revenue reporting processes across a growing operating portfolio of hotels. Assists in maximizing overall revenue and profitability and driving market share at each property through in-depth, strategic evaluation, and data analysis. RESPONSIBILITIES: • Implement KPIs and dashboards to monitor ongoing revenue performance at the portfolio, market, and individual property levels., • Develop tools and provide ongoing yield management, statistical, and competitive set analysis., • Provide data, research, and analytical support for sales, marketing, and reservations initiatives., • Make recommendations, negotiate contracts, and lead implementation and maintenance of best-in-class revenue management systems., • Develop a deep understanding of each asset class and provide analysis based on budgeted, forecasted, and prior period results., • Partner with property operations leaders to identify operational inefficiencies and develop strategies to maximize profitability and long-term asset value., • Create models in Excel to facilitate revenue planning and analytical processes., • Create individual reporting schedules and presentations based on the needs of the executive team, operations, or external stakeholders., • Provide ad-hoc financial and operational analysis to support shared services and property operations' future growth or reinvestment strategies. QUALIFICATIONS: • 6-8 years of progressive revenue management experience in the hotel industry., • Familiarity with hotel PMS, and a variety of revenue management software programs., • Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills, • Multi-concept experience. EDUCATION: • Bachelor's degree in Hotel Management, Finance, Economics, or related discipline. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. • Prolonged periods sitting at a desk and working on a computer. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. Position Overview: The in-house Digital Growth & SEO Optimization Manager will be responsible for developing, implementing, and managing our digital marketing campaigns across various channels. Responsible for all aspects of a company’s marketing operations. The central goal is to help grow a brand’s influence and have a conversion strategy in place while also increasing brand loyalty and awareness. He or she plays a major role in driving website traffic and acquiring leads or customers. Duties will include planning, implementing, and monitoring digital marketing campaigns across various digital networks. The ideal candidate is someone with experience in Hospitality and F&B marketing. He/she needs to demonstrate excellent interpersonal, project management, and analytical skills. Responsibilities: • Develop and implement a comprehensive digital marketing strategy with Project Managers tailored to the restaurant/hotel industry to drive online reservations, increase foot traffic, and enhance brand awareness., • Plan and execute restaurant/hotel-specific digital marketing campaigns, including promotions, special events, and seasonal offers across various channels such as website, email, and PPC advertising., • Design and implement email marketing campaigns to promote specials events, MM Members Club, RDG Newsletter, Programmed Nights, and programs to engage with customers and encourage repeat visits., • Optimize the restaurant/hotel websites and online listings for local search to improve visibility in local search results and attract nearby customers., • Create website banners, landing pages, update images on website and third-party sites to ensure all content is update to date., • Identify and partner with bloggers, or neighboring businesses for co-marketing opportunities to reach a wider audience., • Promote menus, special dishes, and events through digital channels., • Monitor and analyze the performance of digital marketing campaigns using tools like Google Analytics. Provide regular reports and insights to measure ROI and optimize campaign strategies., • Develop and implement an effective SEO strategy with an agency to improve organic search rankings, increase website traffic, and drive conversions. Conduct thorough keyword research to identify high-value keywords and optimize website content accordingly. Optimize website content, meta tags, and internal linking structure to improve search engine visibility and user experience. Identify and resolve technical SEO issues such as crawl errors, site speed optimization, XML sitemaps, and mobile friendliness. Build high-quality backlinks through outreach, content marketing, and link-building strategies to improve domain authority and rankings., • Collaborate with the Project Managers to create SEO-friendly content that aligns with target keywords and meets user intent., • Conduct regular SEO audits to monitor performance and identify opportunities for improvement. Provide detailed reports and insights on SEO KPIs, rankings, and traffic trends. Qualifications: • Proven experience as a Digital Marketing Manager or similar role., • Strong understanding of digital marketing channels and tools., • Bachelor’s degree in marketing, Digital Marketing, or a related field., • Experience with SEO/SEM, email marketing, social media, and display advertising campaigns., • Proficiency in Google Analytics, Google Ads, and other digital marketing tools., • Excellent analytical, communication, and project management skills., • Creative thinker with a passion for digital marketing and staying updated with the latest trends and best practices.

Job Description POSITION PURPOSE: As a Tournament Coordinator, your goal is to create and execute a flawless experience for either a one day event or package group. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to guests at all times., • Provide a warm greeting and introduction with the group contact as soon as the file is handed over from golf sales, • Review all of the services that you as a tournament coordinator provides for their event or package, • Provide information about the group as it pertains to hotel leaders, golf leaders and golf staff., • Review the information at the golf weekly strategy meeting to ensure the support and details of the event or package are executed, • Be present for the entirety of the groups event or package stay, • Knowledge and expertise of the tournament software program, • Knowledge of course slope and rating, golfer handicaps and golfer indexes., • Knowledge of the different types of scoring formats that we would give as an option to the event or package group., • Provide a fond farewell to the guests of the event or package group. Follow up with group coordinator 1-2 days after the event or stay., • A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions., • Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience., • Maintain cleanliness of the office space in the tournament coordinator office, • Consistently maintain the 14 day forecast and distribute to the necessary parties., • Professionally wear and promote the uniform program to guests., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times., • Provide support during night golf events, • Provide support to the golf leader on duty SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High School diploma or equivalent. EXPERIENCE Previous experience working in a golf environment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job DescriptionPOSITION PURPOSE: Highly talented sales person to successfully assist the Leisure Sales Market with a focus on the retail travel agent market. This position is to assist and support in all sales strategies and actions necessary to exceed budgeted goals and maximize profits. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Assist in the resort sales effort with key leisure market accounts focused on retail travel agents and partner organizations., • Key account focus on gaining membership admission with American Express FH&R, Virtuoso, Ensemble and Signature consortia programs., • Establish deep relationships with key top producing luxury market travel agents that will support new Trump Hotel Collection positioning for Trump National Doral in both volume and rate growth., • Maintain a rigorous travel schedule of in market sales calls, event and trade show participation to build top of mind awareness of the new resort positioning, current promotions and resort programming., • Manage day/day customer support coordination with key agency accounts, resort reservations and operations., • Develop and maintain the Trump National Doral Reservation support team and Travel Agent relationships., • Conduct ongoing internal training with hotel reservations, front office and F&B as needed to ensure resort performance with consortia programs and expected service levels., • Develop regular marketing and communication program to key account database., • Pursue strategic marketing program opportunities with key Consortia account organizations., • Support Wholesale account strategy with agent training, events and trade show participation., • Ensure resort scorecard performance is maintained with FH&R (after inclusion) with monthly review and internal training., • Drive group leads from mega agency accounts and wholesale partners., • Duties as assigned by VP of Sales & Marketing OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Participate in the development of the annual budget and business/marketing plan., • Analyze forecast, cost, and revenue reports and make sales strategy decisions based on that information to ensure hotel’s revpar and good positioning within the comp set., • Organize and participate in fam trips., • Plan and, on occasion, attend sales blitzes/missions for Trump National Doral - Miami in key markets with qualified pretrip agendas and detailed post trip reports., • Attend mandatory meetings and contribute to these meetings in a professionally effective manner; regularly communicate with all associates., • Participate in Manager on Duty programs., • Participate in community public relations for the hotel., • Demonstrate positive leadership characteristics and act as a role model for staff members., • Regularly research and remain current with Sales and Marketing trends., • Participate in the recruitment and interviewing process of new associates and managers., • Keep office clean and organized. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Proven leadership ability to influence, develop, and empower managers to achieve objectives with a team approach., • Ability to effectively communicate in English both verbally and in writing in order to flawlessly carry out internal and external correspondence., • Ability to equally nurture positive and motivating relationships with the sales team and clients through consistent communication., • Excellent professional image and attitude including punctuality., • Ability to work independently even under pressure and stressful situations., • Strong attention to detail and excellent organization skills., • Ability to balance time and work efficiently on tight deadline: respect of deadlines a must., • Ability to handle multiple priorities and projects effectively and on a timely basis., • Ability to ensure confidentiality of clients and hotel data at all times. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Occasional Walking, climbing stairs Frequent Crouching/Bending/Stooping Rare Reaching Rare Pushing/Pulling Rare Near Vision Frequent Far Vision Frequent Hearing Constant Talking Constant Lifting/Carrying (15 lbs) Rare Travel Frequent OTHER DUTIES: Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION Bachelors degree in business or hospitality, MBA not required but preferred. EXPERIENCE Minimum of 1-2 years experience in sales management in the hospitality industry. ESSENTIAL QUALIFICATIONS • Excellent spoken and written communications skills in English – Spanish is a plus, though not required., • Must have good understanding of group, corporate and leisure markets and previous work experience in the Miami market., • Excellent computer skills including Excel, Word, Outlook and PowerPoint. GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.”

Job DescriptionAbout Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. The Role Kasa offers flexible accommodations for guests in dozens of markets nationwide. We partner with multifamily and hospitality property owners to offer various unit types in our portfolio, including short-term rental apartments and traditional hotel rooms across price and luxury tiers. The Area Sales Manager will report to the Associate Director of Sales and work closely with the Revenue Management, Reservations, and Operations teams. This individual will be laser-focused on prospecting group and preferred corporate leads. Like any role at a fast-paced start-up, there is no 'typical day', but you will be responsible for the execution of a sales strategy for Kasa's portfolio in a defined area, targeting all market segments, including leisure travel, corporate preferred, groups, and others. An exciting part of this is being instrumental in changing the way corporate and group travelers view the flexible accommodations space. If you are looking to be instrumental in changing the way leisure, corporate and group travelers view the flexible accommodations space - this is the role for you! Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Attributes • Metrics-Minded: Ability to breakdown their monthly targets into weekly achievable tasks to help meet or exceed their sales goals, • Revenue Driver: Self-driven to identify and uncover revenue-generating opportunities through industry knowledge, prospecting and execution of sales strategies, • Embrace Ambiguity: Experience in the "building the plane while flying it" environment and proven ability to adjust and flex to business demands*;* open to providing feedback to contribute to problem resolutions; updates to processes, • Lead Investigator: Promptly assesses every inbound lead to create opportunities to expand Kasa's partnerships, profit, and portfolio experience, • Detail-Oriented: Ability to magnify the big picture whether meticulously organizing inbound leads and executing tasks accordingly through finalizing contracts; the innate mindfulness to details is ever present *pertaining to contracts, organization, prioritization, • Culture Cultivator: Possesses a genuine passion for being a part of a world-class team; not only succeeding individually, but positively influences team members to engage, grow, and exceed expectations for Kasa, • Fearless Negotiator: Confidently negotiates and navigates conversations with internal and external stakeholders; resulting in closed deals across accounts that vary in size, scope, and industry, • Relationship-Centric: Relationship building is in your DNA and rooted in every interaction; consistently providing your peers, manager, and clients clear communication, diligence, and trustworthinessExperience, • 3–5+ years of experience in hotel group sales, corporate accounts, or extended-stay property sales, • Strong background in building, maintaining, and growing key client relationships, particularly with community-based organizations, • Proven ability to leverage local market connections to drive SMERF business opportunities, • Skilled at overseeing multiple hotels or geographic regions, with clear territory sales strategies, • Proficient in hotel CRM systems for pipeline and client management, • Ability to analyze travel trends, competitor rates, and demand generators to adjust sales tactics, • Strong experience negotiating group rates, long-term stay agreements, and corporate preferred contracts, • Proven ability to drive occupancy, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room) through targeted sales efforts, • Exceptional at presenting hotel services to corporate clients, and travel managersPlus if…, • You have experience working at a tech startupIn one year, you will succeed at Kasa by having:, • Achieved or exceeded sales targets by driving room bookings, group sales, corporate contracts, • Secured repeat business from corporate accounts, travel agencies, and groups, • Expanded Kasa's visibility in target markets through strategic partnerships, networking, and promotions Curious about the Kasa experience? Save 15% when you book on kasa.com Benefits • Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa's across the country!, • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family., • The Pay: The starting base pay range for this role is between $X and $Y and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits., • Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates., • Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work., • 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match., • Health Coverage: We've invested in comprehensive health insurance options to help when you need it most., • Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more! Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Job DescriptionAre you a hospitality professional with experience in Food and Beverage and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Hostess. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! ABOUT FISHER ISLAND CLUB HOTEL & RESORT Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do. It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities. A DAY IN THE LIFE OF A HOSTESS A Host/Hostess presents a positive first impression of the Club’s friendliness, excellent service and high standards. A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner. RESPONSIBILITIES • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name, • Use visual cues to seat Guests in either the bar or dining area depending on their preference, • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff, • Answer incoming calls to the restaurant and provide appropriate service, • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate, • Tend to special Guest needs and requests, • Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door)., • Protect the Club and patrons by adhering to sanitation, safety and alcohol control policies, • Help dining room staff by setting and clearing tables; replenishing water; serving beverages as needed, • Contribute to team effort by accomplishing related results as needed, • Schedule dining reservations and arrange parties or special services for diners, • Address/take action on complaints and or issues raised by patrons, • Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons, • Inspects hostess stand and restaurant entrance to maintain/neatness and cleanliness, • Requisition menus and office supplies for wait staff., • Monitor music level and ensure all lights and fans are operating properly., • Ensure cleanliness of menus and all side-work is completed prior to opening, • Answer the phone within 3rd ring with a courteous/enthusiastic/efficient greeting according to Club standards, • Follow company Safety standards and follow safe working practices, • High school diploma or equivalent preferred, • 6 months experience in a full-service restaurant preferred, • Ability to provide exceptional customer service in a fast-paced environment., • Positive attitude and ability work well under pressure with all restaurant staff, • High-quality work while unsupervised, • Ability to follow instructions and ask questions for clarification if needed, • Must be able to read menus, • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance, • Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc., • Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests, • A desire to help where needed and work as part of a team, • Passion for providing extraordinary service, • Ability to thrive in a fast-paced environment, • Appetite for learning and career progression, • Flexibility to work a flexible shift including weekends/holidays, • Must be upbeat, outgoing and positive, • Must be able to assist Guests and possess great Guest relations skills, • Ability to work positively in a fast-paced environment, • Ability to stand/walk and stay focused and alert for extended periods of time, • Ability to work effectively within a team, • Ability to effectively communicate on the telephone in a warm/enthusiastic/efficient manner Working Conditions Associated with this Position: • Must be able to walk and stand during entire shift, • Must be able to reach, bend, stoop and wipe, • Must be able to articulate clear greetings and farewells to Guests, • Must be able to understand requests for assistance, • Must be able to carry trays or supplies (10-30 lbs.), • Ability to work a flexible schedule including weekends and holidays We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity - Drug-Free Workplace This description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed under the circumstances (changes in personnel, workload, rush jobs, emergencies, or technological developments) change.

Job DescriptionCompany Description From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Description Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome, greet, and check guests in, • Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’, • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up, • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc., • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries, • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process, • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken, • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with THE COMPANY confidentiality standards, • Ensure the correct procedure and policy standards are adhered to, • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies, • Complete the appropriate reports and audits during the overnight shift, • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc., • Encourage up-selling in order to maximize rates, • Ensure work areas are cleaned and maintained at all times, • Any other reasonable duties as assigned by the supervisor or manager ADDITIONAL RESPONSIBILITIES • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams., • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information., • Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed., • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. To be aware of and ensure constant compliance with all necessary operational policies including: • Health and Safety, • Food Hygiene, • Maintenance, • Emergency Procedures, • Liquor Licensing SUPPORTIVE FUNCTIONS In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Attend mandatory meetings including divisional meetings, staff meetings, etc., • Participate in community events and ensure corporate social responsibility goals of the company are met., • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used., • Keep the work area clean and organized., • Ensure confidential documents are kept in a secured area., • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized., • Complete other duties as assigned by the Department Head., • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards., • Ensure compliance with the company’s policies and procedures. OTHER DUTIES Assimilate into the company’s culture through understanding, supporting, and participating in all the company elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager. Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed. Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Bachelor’s Degree preferred. High School Diploma or equivalent required, • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel, • Ability to work overnight, • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred, • Enter and locate work-related information using computers and/or point-of-sale systems, • Ability to spend extended lengths of time viewing a computer screen, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak, and understand English., • Must be able to work inside and outside at all times of the year as needed, based on business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Front Desk Agent (Full Time / Part Time) - Hotel Hyatt Centric Miami Beach, 33139 Job Description: We are seeking a friendly and professional Front Desk Agent to join our hotel team. As a Front Desk Agent, you will be the first point of contact for our guests and play a key role in ensuring their stay is enjoyable and comfortable. This role involves working closely with the hotel management team and other staff to provide excellent customer service and efficiently manage guest inquiries and requests. Responsibilities: • Greet and welcome guests upon arrival with a warm and friendly demeanor., • Process guest check-ins and check-outs efficiently, ensuring all information is accurately recorded., • Manage reservations and room assignments using the hotel's booking system., • Handle guest inquiries and concerns promptly, providing accurate information about hotel services and amenities., • Process payments, verify guest identity, and manage billing-related tasks., • Coordinate with housekeeping and maintenance teams to address guest needs and room service requests., • Maintain a clean and organized front desk area., • Provide recommendations and information about local attractions, dining, and transportation options., • Uphold the hotel's policies and procedures while ensuring guest satisfaction., • Assist in emergency situations by following established protocols. Requirements: • High school diploma or equivalent; additional education in hospitality is a plus., • Previous experience in a customer service role, preferably in the hospitality industry., • Proficiency in using hotel management software and other computer systems., • Strong communication and interpersonal skills., • Ability to multitask and manage time effectively in a fast-paced environment., • Excellent problem-solving abilities and attention to detail., • Availability to work flexible hours, including nights, weekends, and holidays. Benefits: • Competitive salary with opportunities for advancement., • Health, dental, and vision insurance options., • Paid time off and holiday pay., • Employee discounts on accommodations and services., • Training and development programs to enhance skills and career growth. Hyatt Centric South Beach is an equal-opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, or any other legally protected status.

Job Description WE ARE HOSTING AN OPEN HOUSE FOR ALL FRONT DESK / HOUSE MANAGER POSITIONS SATURDAY 10/23 - FROM 11AM-6PM LIFE HOUSE LITTLE HAVANA - 528 SW 9th AVENUE, MIAMI THE COMPANY Life House is a collection of locally-rooted hotels for discerning travelers. We create beautiful, comfortable spaces with authentic narratives to encourage more meaningful and more frequent travel. We are opening a fabulous new addition to our portfolio – ‘Life House, Little Havana’ in Miami and we are looking for great talent to join our team! ; We are immediately hiring hotel front desk and community professionals, what we call House Managers, to join the Life House Little Havana team to create meaningful experience and provide authentic hospitality to our guests. This is a fast-paced operation requiring a lot of energy and it is highly focused attention to detail. • House Managers House Managers are the primary brand ambassadors at each Life House. They are the face of our Houses and the primary point of contact with our guests. The House Manager is the Maître d’, host, front desk agent, concierge and housekeeping manager, all in one, and is primarily responsible for both ensuring an excellent guest experience and managing the seamless operation of the House. We hire House Managers who are authentic connectors, are high in conscientiousness, have genuine stories to tell, are humble and overwhelmingly representative of our brand. Most importantly, we hire House Managers we believe in! It is crucial that House Managers execute their role at Life House to perfection - they must live and breathe our house rules and service culture, showing up each day with a positive attitude and a strong desire to positively impact the experiences that our guests seek when staying with us. At a high level, hotels all offer the same products and services, but HOW we go about it and WHY, will ensure that our guests don’t just leave with a good night’s sleep, but with a meaningful memory. Ultimately, House Managers distinguish our brand experience from all other hotel brands. Duties and Responsibilities House Managers are responsible for performing all front desk related functions including, but not limited to, checking guests in and out, making room and restaurant reservations, ensuring all daily guest amenities are prepared and delivered on time, providing information about the hotel and the local vicinity and ensuring that our guests always have everything they need. Specifically, you would be performing the following tasks to the highest standards: • Manage the guest check-in/check-out process while engaging with guests, • Assist with room reservations, changes and guest requests, • Assist in the coordination between the front desk and other departments (housekeeping, maintenance, kitchen, F&B and Central Support)., • Inspect clean rooms to prepare them for guest arrival, • Prepare and deliver VIP amenities, • Provide administrative and reception support to management and other team members, • Manage all internal and external guest communication, • Ensure our public lobby spaces are maintained in excellent order, • Liaison between the Corporate Central Support teams, • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs, • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, • Able to work morning or evening shifts, as required, • Able to work weekends, holidays or special events, as required, • Strong organizational abilities, • Excellent guest service skills with a genuine desire to be helpful, • Excellent communication skills, • Excellent problem solving skills, • Strong multi-tasking skills and creative thinking, • Good knowledge of the Miami area and things to do, and places to go – or enthusiasm to acquire that knowledge. Enjoys sharing wonderful food, outdoor adventures, and local experiences in the Miami / Miami Beach areas, • Flexibility to jump in and assist other departments when necessary, • Warm, accessible and genuine, • Natural connector who thrives on bringing people together and creating a sense of community, • Has an organic connection to the locale and community of Little Havana, • Organically creates spaces and experiences that feel personal and unique If you are interested in joining the Life House family, please send us your resume for consideration. Please be sure to include your phone number and email. Job Type: • Paid time off, • Holiday pay, • Referral program, • 8-hour shifts, • Day and evening shifts available, • Holidays and weekend availability may be required, • Monday to Sunday work weeks, • Hotel: 1 year (preferred), • Day Shift (Preferred), • Afternoon Shift (Preferred)

Job Description Overall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary.

Job Description The Gale South Beach, Curio Collection by Hilton is looking for dynamic and driven talent to join our team. As a Front Desk Agent you will be responsible for the day to day shift operations at the Front Desk, completing daily tasks and checklists, satisfying guest’s requests or requirements and representing the hotel and brand as an ambassador of the hotel. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Menin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. * Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. * Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Must possess basic computer skills. * General knowledge of the city where hotel is located and its attractions. * Extensive knowledge of the hotel, its services and facilities. Physical Demands * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to stand and exert well-paced ability for up to 4 hours in length. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to exert well-paced ability in limited space. * Must be able to lift up to 15 lbs. occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. * Ability to spend extended lengths of time viewing a computer screen. * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDSEducation High school or equivalent education required. Experience One to two years of Front Office Experience in a hotel required.

Job Description Overall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary.

Job DescriptionDirectly supervises all front desk personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. Responsibilities • Trains and retrains all front office personnel, • Participates in the selection of front office personnel, • Schedules the front office staff, • Supervises workload during shifts, • Evaluates the job performance if each front office employee, • Maintains working relationships and communicates with all departments, • Verifies that accurate room status information is maintained and properly communicated, • Resolves guest problems quickly, efficiently, and courteously, • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel, • Reviews and completes the credit limit report, • Works within the allocated budget for the front office, • Receives information from the previous shift manager and passes on pertinent details to the oncoming manager, • Checks cashiers in and out and verifies banks and deposits at the end of each shift, • Enforces all cash-handling, check-cashing, and credit policies, • Conducts regularly scheduled meetings of front office personnel, • Maximize room revenue and occupancy by reviewing status daily Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, • Monitor high balance guest and take appropriate action, • Ensure implementation of all hotel policies and house rules, • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes, • Prepare revenue and occupancy forecasting, • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner, • Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and other employees, • Monitor all VIPs special guests and requests, • Maintain required pars of all front office and stationery supplies, • Review daily front office work and activity reports generated by Night Audit, • Front Office logbook and Guest feedback forms daily review, • Maintain an organised and comprehensive filing system with documentation of purchases, vouching, schedules, forecasts, reports and tracking logs, • Perform other duties as requested by management Requirements • Fluently spoken English, • Hospitality Management degree, • Previous experience in a similar role, • Proven ability to effectively build and foster a team environment, • Ability to make decisions in a fast-paced environment, • Excellent problem solving/decision-making skills, • Demonstrated commitment to customer service, • Pleasant and communicative character, • Professional attitude and appearance, • Reliability and hard work, • Great team spirit Benefits • Seasonal or permanent employment, • Competitive salary and bonuses, • Accommodation and meals, • Health insurance, • Flight tickets

Job DescriptionCompany Description From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Overnight Front Office Supervisor at Hyde Midtown, Miami. JOIN THE ENNISMORE FAMILY TODAY! Job Description Job Purpose: Under the guidance of the Front Desk Manager, ensure Guest Services runs as an efficient and organized unit; act as the main contact/service center for internal and external guests; increase communication between departments throughout the property by coordinating the process of receiving and resolving guest issues and requests. Gain guest loyalty by utilizing the provided systems and tools consistently and efficiently while providing leadership and direction for the Guest Services Department, including training, motivating and managing the employees. Duties & Functions: • Determine work procedures, prepares work schedules, and expedites workflow of subordinates; assign duties and examines work for preciseness, neatness, and conformance to policies and procedures; study and standardize procedures to improve efficiency of subordinates., • Adjust errors and responds to concerns., • Keep records of room availability, rates, etc., • Make, confirm and cancel reservations, usually over telephone, fax or other reservation system., • On a daily basis, block rooms for V.I.P.’s, and “sets the house” (balances and assigns rooms)., • Track and bill “no-show” guests., • Understand and enforce hotel and company credit policies., • Utilize yield management polices to maximize revenue and occupancy and work closely with sales department to implement strategies to maximize room revenue., • Other duties as assigned., • Answer all phone calls promptly and in a courteous manner., • Be knowledgeable of current rates, marketing specials, hotel operations and other information necessary to answer guest inquiries., • Know the layout of the hotel including all room types, suites and meeting rooms., • Have a complete working knowledge of the reservation functions in the hotel., • Be aware at all times of the selling status of the hotel., • Have a complete knowledge of our special rates and packages and know which benefits are included in each., • Secure all required information from the guest when making a reservation., • Understand and follow reservation policy pertaining to guarantees, cancellations and no-shows and communicate them clearly to each guest., • Responds to all customer requests in a timely and personable manner., • Follow up on any guest requests to ensure satisfaction in a friendly and professional service style., • Process all advance deposits on future reservations, and post each deposit to guest’s reservation., • Balance shift audit and run necessary reports daily., • Handle daily correspondence; respond to inquiries and make reservations as needed, maintain correspondence files, mail out brochures as requested., • Be aware of, and adhere to the rules and regulation of the hotel and the Reservations department., • Plan and participate in departmental meetings assisting in development of daily operations and the overall reservation department and related areas., • Create and maintain positive relationships with all other departments and know how they relate to the reservations department., • Be knowledgeable of spa including basic service treatments, rates and any other information necessary to answer guest inquiries., • Assist with inputting weekend third party reservations such as internet and wholesale., • Perform daily office duties and any other projects assigned by managers., • Attends all scheduled trainings, classes and meetings, • Comply with Ennismore Work Rules and Standards of Conduct, • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams., • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information., • Remain calm and alert, especially during emergency situations and/or heavy hotel/restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed., • Health and Safety, • Food Hygiene, • Maintenance, • Emergency Procedures In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. * • Attend mandatory meetings including divisional meetings, staff meetings, etc., • Participate in community events and ensure corporate social responsibility goals of the company are met., • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used., • Keep work area clean and organized., • Ensure confidential documents are kept in a secured area., • When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized., • Complete other duties as assigned by the Department Head.., • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. Assimilate into the company’s culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • High School Diploma or equivalent required. Bachelor’s Degree preferred, • Minimum two (2) years’ experience in reservations, one year experience in front desk operations, and one year experience in direct sales or retail trade; OR, an equivalent combination of education and experience. Preferably in an upscale or lifestyle brand hotel, • Proven team leader with a high level of energy and motivation with a proven track record of living the company's values, • An intermediate to proficient understanding of Computer systems such as: Opera, GoConcierge, HotSOS, Microsoft Word, Excel & Outlook is preferred, • Enter and locate work related information using computers and/or point of sale systems, • Ability to spend extended lengths of time viewing a computer screen, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment and have a high level attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak and understand English., • Must be able to work inside and outside at all times of the year as needed, based upon business volumes., • Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, • Any other reasonable duties as assigned by the supervisor or manager., • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Job Title: Front Desk Supervisor Department: Front Office Reports To: Director of Rooms FLSA Status: Non -Exempt SUMMARY: The Front Desk Supervisor is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. RESPONSIBILITIES: • Supervise front desk staff and ensure that they provide excellent customer service., • Respond to guests' inquiries and requests in a timely and professional manner., • Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests., • Manage reservations and room availability., • Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and maintenance staff., • Answer all guests’ requests promptly., • At the end of shift conduct end of shift pass-on and share with colleagues., • Communicate all high sense of urgency issues to management., • Collect the guest’s payment using either credit/debit cards, cash, or checking account information for rooms at the end of each stay and ask for a room deposit when necessary., • Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill., • Monitor the appearance, standards, and performance of Team Members with emphasis on training and teamwork and provide feedback., • Advise your shift team of any on-property functions, events, or VIP Guests in the hotel., • Monitor and review guest feedback., • Maintain a clean and organized front desk area., • Perform any other duties requested by Management., • Facilitate training to the front desk staff, to elevate and improve their daily tasks. This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. • Greet visitors warmly and professionally as they enter the building., • Provide accurate information about amenity locations., • Answer questions and direct guests to the appropriate location within the hotel., • Maintain the lobby area by ensuring it is clean, organized, and presentable at all times., • Handle inquiries from visitors in a friendly and professional manner., • Coordinate with facilities or maintenance teams for any issues related to the lobby or building., • Promote a positive company image through exceptional customer service and professionalism. QUALIFICATIONS: • Minimum 2 years of experience in a Front Desk Supervisor role or field related., • Condo/Hotel experience preferred., • Utilize computer systems effectively to handle guest registrations, run reports, manage guest requests, and monitor Front Office operations., • Proven leadership and organizational skills, • Working knowledge of hotel management systems., • Able to multitask and prioritize tasks., • Customer Service Oriented., • High School degree, GED or Equivalent. LANGUAGE SKILLS: • Excellent verbal and written communication skills in English and Spanish (preferred). REASONING ABILITY: • Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times., • Must be able to move around the hotel property, including walking and standing for extended periods. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description Front Desk Agent (Flexible AM/PM shifts) SpringHill Suites Miami DT-Medical Center (Marriott) Position Overview: As a Front Desk Agent, you will be the first point of contact for our guests. Your primary responsibility will be to ensure a seamless check-in and check-out experience while providing exceptional customer service. You will play a vital role in representing our hotel, addressing guest inquiries, and handling various administrative tasks. Key Responsibilities: • Greet guests upon arrival with a warm and friendly demeanor., • Check guests in and out efficiently and accurately using the hotel's Property Management System (PMS)., • Handle and resolve guest inquiries, concerns, and complaints promptly and professionally., • Provide information about the hotel, its amenities, and the surrounding area to enhance the guest experience., • Process reservations, cancellations, and modifications in accordance with hotel policies., • Manage cash handling, including processing payments and maintaining accurate cash drawer balances., • Coordinate with housekeeping and maintenance to ensure rooms are ready for check-in and handle any issues that arise during a guest's stay., • Maintain the front desk area and ensure it is organized and welcoming., • Uphold hotel standards for hygiene, safety, and security at all times., • Assist with administrative tasks such as filing and reporting as needed., • Collaborate with team members to enhance guest satisfaction and achieve departmental goals. Qualifications: • High school diploma or equivalent; additional education in hospitality or a related field is a plus., • Previous experience in a hotel front desk or customer service role preferred., • Strong interpersonal and communication skills to interact positively with guests and team members., • Proficient in computer systems; experience with hotel PMS is an advantage., • Ability to handle multiple tasks in a fast-paced environment while maintaining attention to detail., • Excellent problem-solving skills and a proactive approach to guest service., • Flexibility to work varying shifts, including evenings, weekends, and holidays. What We Offer: • Competitive salary and benefits package, including health insurance, paid time off, and retirement plans., • Opportunities for career growth and development within the hotel., • A positive and supportive work environment., • Employee discounts on hotel stays and dining. How to Apply: If you are passionate about hospitality and enjoy creating memorable experiences for guests, we would love to hear from you! SpringHill Suites Miami DT- Medical Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description LOOKING FOR ENGAGING & CHARISMATIC PERSON FOR FRONT DESK AGENT/HOUSE MANAGER POSITION IN LITTLE HAVANA - MIAMI, FL THE COMPANY Life House is a collection of locally-rooted hotels for discerning travelers. We create beautiful, comfortable spaces with authentic narratives to encourage more meaningful and more frequent travel. We are opening a fabulous new addition to our portfolio – ‘Life House, Little Havana’ in Miami and we are looking for great talent to join our team! ; We are immediately hiring hotel front desk and community professionals, what we call House Managers, to join the Life House Little Havana team to create meaningful experience and provide authentic hospitality to our guests. This is a fast-paced operation requiring a lot of energy and it is highly focused attention to detail. • House Managers House Managers are the primary brand ambassadors at each Life House. They are the face of our Houses and the primary point of contact with our guests. The House Manager is the Maître d’, host, front desk agent, concierge and housekeeping manager, all in one, and is primarily responsible for both ensuring an excellent guest experience and managing the seamless operation of the House. We hire House Managers who are authentic connectors, are high in conscientiousness, have genuine stories to tell, are humble and overwhelmingly representative of our brand. Most importantly, we hire House Managers we believe in! It is crucial that House Managers execute their role at Life House to perfection - they must live and breathe our house rules and service culture, showing up each day with a positive attitude and a strong desire to positively impact the experiences that our guests seek when staying with us. At a high level, hotels all offer the same products and services, but HOW we go about it and WHY, will ensure that our guests don’t just leave with a good night’s sleep, but with a meaningful memory. Ultimately, House Managers distinguish our brand experience from all other hotel brands. Duties and Responsibilities House Managers are responsible for performing all front desk related functions including, but not limited to, checking guests in and out, making room and restaurant reservations, ensuring all daily guest amenities are prepared and delivered on time, providing information about the hotel and the local vicinity and ensuring that our guests always have everything they need. Specifically, you would be performing the following tasks to the highest standards: • Manage the guest check-in/check-out process while engaging with guests, • Assist with room reservations, changes and guest requests, • Assist in the coordination between the front desk and other departments (housekeeping, maintenance, kitchen, F&B and Central Support)., • Inspect clean rooms to prepare them for guest arrival, • Prepare and deliver VIP amenities, • Provide administrative and reception support to management and other team members, • Manage all internal and external guest communication, • Ensure our public lobby spaces are maintained in excellent order, • Liaison between the Corporate Central Support teams, • Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs, • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, • Able to work morning or evening shifts, as required, • Able to work weekends, holidays or special events, as required, • Strong organizational abilities, • Excellent guest service skills with a genuine desire to be helpful, • Excellent communication skills, • Excellent problem solving skills, • Strong multi-tasking skills and creative thinking, • Good knowledge of the Miami area and things to do, and places to go – or enthusiasm to acquire that knowledge. Enjoys sharing wonderful food, outdoor adventures, and local experiences in the Miami / Miami Beach areas, • Flexibility to jump in and assist other departments when necessary, • Warm, accessible and genuine, • Natural connector who thrives on bringing people together and creating a sense of community, • Has an organic connection to the locale and community of Little Havana, • Organically creates spaces and experiences that feel personal and unique If you are interested in joining the Life House family, please send us your resume for consideration. Please be sure to include your phone number and email. Job Type: • Paid time off, • Holiday pay, • Referral program, • 8-hour shifts, • Day and evening shifts available, • Holidays and weekend availability may be required, • Monday to Sunday work weeks, • Hotel: 1 year (preferred), • Day Shift (Preferred), • Afternoon Shift (Preferred) LIFE HOUSE BRAND PILLARS: THOUGHTFUL Being thoughtful means considering each detail in the context of our larger objectives. We remain thoughtful through research and looking beyond the surface to find deeper stories and create more meaningful experiences. AUTHENTIC Being authentic means telling a true and cohesive story. From interior design to uniforms, menus,programming, music, and the people we hire, authenticity creates a cohesive story that serves as a point of connection for our guests. HEALTHY We believe that a healthy action has a ripple effect that promotes more healthy behavior. A healthy meal, morning meditation or even a generous conversation with our staff can galvanize a world movement. COMMUNITY ORIENTED Being community-oriented means we create spaces and experiences built for organic human connection. Meeting new people through travel, especially locals, allows guests to feel like they belong. MODERN LUXURY We believe luxury is a function of attention to detail, communication, generosity and access to authentic experiences. We must create spaces where our guests feel taken care of, that they’re getting an experience that feels personal and unique.

Job DescriptionMr. C Coconut Grove is looking to hire a Front Desk Supervisor to lead the front desk team in delivering unparalleled hospitality to our guests. At Mr. C Coconut Grove, we value our employees and offer competitive wages, depending on experience. In addition, all eligible full-time regular employees enjoy a comprehensive benefits package, including medical, dental, vision, a 401 (k) retirement savings plan, vacation time, paid time off (PTO), parking, and meals. If you're looking for a rewarding opportunity to grow in the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating, and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS A FRONT DESK SUPERVISOR As a Front Desk Supervisor, you will play a crucial role in our team. You will not only oversee daily operations, ensure efficient check-ins and check-outs, and handle guest inquiries and concerns, but also lead our team in creating memorable experiences for our guests. If you have a passion for hospitality and leadership, we invite you to join us. ESSENTIAL FUNCTIONS AND BASIC DUTIES: • Supervise front desk staff and provide guidance and support as needed., • Maintain a high level of guest service by greeting guests warmly and addressing their needs promptly., • Manage room inventory, reservations, and guest accounts accurately., • Resolve guest complaints and issues in a professional and timely manner., • Coordinate with other hotel departments to ensure seamless guest experiences., • Prepare reports on occupancy rates, revenue, and guest feedback., • Assist with administrative tasks, including scheduling and payroll.REQUIREMENTS AND SKILLS:, • Previous experience in a supervisory role within the hospitality industry preferred., • Strong leadership skills and ability to motivate a team., • Exceptional customer service and communication skills., • Proficiency in hotel management software and Microsoft Office suite., • Flexibility to work varying shifts, including weekends and holidays., • Bachelor's degree in Hospitality Management or related field preferred.Grooming: All Employees must maintain a neat, clean and well-groomed appearance per Cipriani standards. INTENT AND FUNCTION OF JOB DESCRIPTIONS: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR NGfuHiXpaJ

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests' accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills. Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job Description POSITION PURPOSE: Carries out Front Office Operations procedures to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. This position requires an overnight rotation of two overnight shifts. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Monitor all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience., • Communicate with guests and associates both verbally and in writing to answer questions and resolve issues., • Coordinates, under the direction of senior Front Office leadership, with all involved departments; sales site visits and special housekeeping requests, reservations, etc., to ensure proper procedures are followed and guest satisfaction is achieved. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved., • Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests., • Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of computer systems for registration, reservations and backup systems., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop associates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.