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Job Description Housekeeping Supervisor - PS MIA Who We Are PS is redefining the way the world travels. We build and operate private airport terminals that transform commercial air travel into a seamless luxury experience. Currently serving guests at Los Angeles International Airport (LAX), Hartsfield-Jackson Atlanta International Airport (ATL), and Paris Charles de Gaulle (CDG), with new terminals underway at Dallas Fort Worth International Airport (DFW) and Miami International Airport (MIA), PS is pioneering a new global standard in hospitality. Far from the crowds and chaos of the public airport, PS offers members the privacy, ease, and security of the private flight experience while flying commercial. With exclusive partnerships with TSA and U.S. Customs and Border Protection, guests move effortlessly through line-free departures and arrivals. Every moment is carefully orchestrated by our expert team - private TSA screening, dedicated customs and immigration services, and luxury chauffeur transfers across the airfield directly to or from your aircraft. Inside our private terminals, guests enjoy serene suites, chef-prepared dining, spa services, and personalized attention, while our Control Room coordinates discreetly with government, airline, and security partners to ensure unmatched efficiency, safety, and peace of mind. At PS, waiting in lines, crowded terminals, and luggage hassles give way to quiet elegance, service with heart and inspired experiences. We are building more than terminals - we are shaping a new way to travel. If you’re passionate about luxury hospitality and excited to be part of something extraordinary, join us as we expand to new markets and reimagine the future of travel with PS. The Role: Housekeeping Supervisor As the Housekeeping Supervisor, you lead the day to day execution of our luxury cleanliness and presentation standards across private Suites, the Member Salon, restrooms, offices and back of house areas. You set the pace for the team’s performance: coaching Housekeeping Associates, assigning and prioritizing work based on guest reservations and operational needs, and completing detailed inspections to ensure every space is pristine, styled and guest ready at all times. This role reports into the Director of Hospitality. Responsibilities & Expectations • Lead daily housekeeping operations, including shift huddles/stand-ups, workload planning and real time prioritization based on guest reservations and terminal activity., • Supervise, coach and develop Housekeeping Associates through side by side training, on the floor feedback and ongoing reinforcement of PS luxury standards., • Conduct frequent and consistent inspections of Suites, Member Salon areas, restrooms, offices, back of house and other guest facing/touchpoint spaces; ensure cleanliness, presentation and styling meet PS expectations before and during service., • Direct suite resets (amenities, surfaces, trash removal and overall ambiance), ensuring readiness for arrivals, departures and short notice changes., • Maintain operational communication in real time (radio, Teams chats, Helpdesk, and other PS operational systems), coordinating priorities with Hospitality, Operations and the Control Room to support a seamless guest experience., • Build and manage daily schedules, assign zones/tasks and arrange coverage for call outs to ensure uninterrupted service across all PS spaces., • Own housekeeping inventory and supply readiness: monitor pars, submit replenishment needs, keep storage areas organized and ensure carts are stocked and presentation ready., • Ensure safe and compliant use of cleaning chemicals and equipment; reinforce sanitation, safety and security practices in an active airport environment., • Identify, document and escalate maintenance concerns promptly (wear-and-tear, broken fixtures, HVAC, plumbing, etc.), partnering with management and facilities/engineering for timely resolution., • Support and lead periodic deep cleaning and terminal care projects; create simple plans/timelines and align execution with operational windows and approvals., • Model professionalism, discretion and confidentiality; reinforce appearance and conduct standards in a high profile guest environment., • Remain hands on and floor present, stepping in to clean, reset and support peak times while maintaining consistent quality and pace. Requirements • Previous experience supervising housekeeping in hospitality (luxury hotel, private club or comparable high standard environment preferred)., • Proven ability to train, coach and hold a team accountable to consistent cleanliness, styling and presentation standards., • Strong attention to detail, sense of urgency and ability to prioritize work in a fast paced, operationally complex environment with frequent schedule changes., • Comfort using operational communication tools (radio, Teams, Helpdesk and other digital/task systems) to coordinate and document work., • Working knowledge of safe chemical handling, sanitation practices and use of commercial/industrial cleaning equipment., • Ability to meet the physical demands of the role, including prolonged standing/walking and lifting, pushing and carrying items up to 50 lbs., • Flexible availability to support business needs, including early mornings, evenings, weekends and holidays; open availability on scheduled workdays may be required due to airport and airline operations., • Must pass a pre-employment background check, drug screening and obtain/maintain required TSA/CBP clearances., • High school diploma or equivalent required., • Must be able to read, write, speak and understand English fluently and be authorized to work in the United States. Full-Time Employee Benefits • Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability, • 401K retirement plan with company matching, • Health and Dependent care FSA and HSA with company matching., • Merit-based raises and bonuses if applicable., • 12 PTO Days / 6 Paid Sick Days Prorated Annually, • Monthly Health & Wellness and phone reimbursement, • Paid training, • A great career path with promotion opportunities. Overtime opportunities available. This is a full-time role. PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

Job DescriptionCompany Description We are looking for a Director of Luxury Leisure & Transient Sales to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Job Description JOB OVERVIEW: Under the general guidance of the Director of Sales, the Director of Luxury Leisure & Transient Sales is the strategic driver behind our luxury leisure vision and transient business performance. This role blends the art of high touch guest experience with the commercial leadership needed to position Delano Miami Beach as the premier destination within the global luxury travel market, ensuring that every partnership and guest touchpoint reflects the property’s legacy. The ideal candidate is sophisticated relationship builder who thrives on curating experiences for discerning travelers, while delivering strong revenue results and amplifying the hotels presence. YOUR KEY RESPONSIBILITIES: • Develop and executive the hotel’s luxury leisure and transient sales strategy in alignment with overall commercial objectives., • Identify, target, and grow business from top-producing luxury travel agencies, tour operators, and consortia., • Lead luxury leisure and transient sales initiatives including familiarization trips, trade vents, and market roadshows to elevate brand presence in key feeder markets., • Cultivate and maintain strong personal relationships with travel advisors, luxury agency owners, and key clients., • Serve as the property brand ambassador within the luxury leisure community, representing Delano with grace and authority., • Represent the property at industry trade shows, sales missions, and networking events., • Host high-value guests and travel partners on site, ensuring exceptional experience aligned with our brand standards., • Assist Director of Sales in the leading of transient revenue strategies, and collaborate with revenue management to analyze trends, forecast demand, and optimize pricing., • Work closely with Marketing, Reservations, and Operations to ensure seamless delivery of the guest journey from booking to post departure., • Collaborate with Membership and Cultural Programming teams to craft experiences that reflect the property’s unique identity and exclusivity., • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Qualifications, • Experience in luxury transient hotel sales, with existing relationships in key markets, • Five years of sales experience in lifestyle/luxury hospitality with strong exposure to leisure, transient, or lifestyle segments., • Familiarity with Agency360, Salesforce, PowerPoint, Excel, and luxury RFP platforms, • Presentation, communication, and organizational skills, • Self-driven and resourceful, with a balance of creativity and analytical thinking, • Willingness to travel globally for client engagement, brand positioning, and events, • Possesses a gracious, professional, and approachable demeanor reflective of a luxury lifestyle brand, • Multitasking and organizational skills; thrives in fast-paced environments with high attention to detail, • Ability to work independently and collaboratively while maintaining positive interdepartmental relationships, • Physically able to stand or walk for extended shifts (up to 8 hours or more) and respond quickly to guest or client needs, • Must be able to lift, twist, push, pull, bend, climb, and carry objects as needed for site inspections or event prep, • Great verbal and written communication skills; must be fluent in English, • Willingness to work both indoors and outdoors, in varying conditions, based on business demand, • Working knowledge of federal, state, and local labor and safety laws, including equal employment opportunity, wage and hour regulations, and occupational safety compliance, • All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor. Additional Information What’s in it for you… • The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand., • The chance to challenge the norm and work in an environment that is both creative and rewarding., • Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

Job Description Anticipate the personal needs of residents and execute all requests in a timely fashion. Be instrumental in creating a luxury environment and executing five star service exceeding expectations in customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * • Acts as the owner/resident’s liaison between all aspects of the association., • Respect all owner/residents’ privacy, information, perspective, priorities, times, and resources., • Maintain a warm and friendly demeanor at all times., • Attends to owner/resident’s personal and domestic needs including, but not limited to: Escort to and from the unit; attending to (carrying) the owner/resident/resident’s belongings; packing and unpacking of luggage, groceries or other similar items; personal shopping for the owner/resident/resident as well as other various errands including but not limited to, post office, bank, dry-cleaner, take out food, and similar., • Accompany the owner/resident on outings if desired., • Responsible for the overall care of the owner/resident’s unit including the cleanliness and maintenance., • Preparation of unit for owner/resident arrival, including stocking all items the owner/resident may desire., • Responsible to launder, fold and iron, the owner/resident’s clothes as requested., • Responsible for the general upkeep and other housekeeping services as requested by the owner/resident., • May be called on to service the owner/residents beverage, snack and other simple requests., • Make reservations for dining, events or similar, ensuring that all necessary information is recorded properly., • Call and confirm reservations for special events, dining, youth activities, spa, fitness, and any other needed follow up for any events., • Arrange for special requests for owner/resident, to include airline reservations, ground transportation, hotel accommodations, tickets to major events, golf outings, tours, ordering and delivery of flowers and baskets, and any other services that would accommodate the owner/resident’s needs., • Resolve all owner/residents concerns promptly. If unable report to management immediately for assistance., • Conduct all services for the association as an ambassador - with integrity and in a professional manner at all times, • Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner., • Establish relationships with local merchants and service providers as needed., • Take part in maintaining a clean working environment., • Maintain regular attendance in compliance with KWPM’s standards, as required by the employee handbook, scheduling, which will vary according to the needs of the Association., • Maintain the highest standards of personal appearance and grooming, which include but not limited to, wearing proper attire and approved uniform., • Maintain professional relationship with residents and guests- directly responsible for owner/resident satisfaction., • Maintain a clean and organized working environment- the Butler provides a lasting impression to all guests and residents of the Association., • Provides quality service to residents and guests. Employee reports directly to the Property Manager or in their absence directly to the General Manager of the community. Competencies • Positive attitude and good communication skills, with excellent grooming standards., • Commitment to delivering a high level of customer service. The work environment will be indoors and outdoors, depending on the needs of the guest. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 40 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of Work This is a full-time non-exempt position, average 40 hours a week. Will be required to come in for emergency situations. This schedule may change to accommodate the business needs of the property. Required Education and Experience • Bachelor’s degree in Hospitality Management, • Previous working experience as a Butler or Assistant Butler; minimum 3 years of experience., • Working knowledge with computers and software used in an office environment., • Must be able to communicate well and convey information and ideas clearly., • Must be creative and enjoy creating a luxury lifestyle that is fun and safe for residents. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KW Property Management & Consulting is a drug-free workplace. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description Plays a significant role in attracting and retaining residents and guests of the building. The Resident Services Coordinator is generally the first point of contact for the building’s for guests. This position provides exceptional customer service to include useful information to guests of the building. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Primary focus of the position is to be the extension of the Management Office. With the approval of the Property Manager the Resident Services Concierge is to create and update any necessary policy and procedures required to run the Front Desk operations smoothly and efficiently at a 5-star level. Supervision of the Front Desk personnel in this regard is a must., • Secondary focus of the position is to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities. The Resident Services Concierge seeks opportunities to create memories and build positive resident relationships with the Building and the Association by anticipating needs and exceeding expectations with creative, gracious and hospitable delivery of services., • While direct supervisory role is generally limited to Front Desk Operations or other Concierge staff, if any, the Resident Services Concierge acts as “chief of protocol” to facilitate well-orchestrated coordination of maintenance, housekeeping and office staff to deliver gracious, seamless service to residents and guests. As such, incumbent’s focus is to smooth over, not exaggerate, occasional gaps or gaffs., • Assists management office with resident communications and relationships., • Position also requires to include but are not limited to package delivery operation, Amenity Rental Event Coordination, Theatre and Business Room Reservations, and greeting of residents and guests., • Maintain assigned areas in a professional and a presentable condition, with no food, drink, and personal items, including personal cell phones and earpieces, other electronics, books, magazines, etc., in view., • Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service., • Respond to all resident and guest concerns with empathy and resourceful problem-solving while maintaining positive image of Association, Developer and Management team. Promptly communicate resident and guest concerns to the Management Office., • Respect resident and guest privacy, perspective, priorities, time and resources., • Coordinate with office administrative staff to maintain and update all unit owner information in computer database as assigned., • Follow all “check-in” policies and procedures without any exceptions. All phone calls made to residents should be clear and in a professional manner., • Promptly communicate resident and guest concerns to management office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office., • Be well versed in the Rules and Regulations and to report any violations that are noticed at any time. Use designated Daily Log and/or Incident Report forms to record “who, what, where, when” facts of the incident, without subjective opinions or judgments., • Receive all telephone calls in a professional manner utilizing proper phone etiquette., • Oversee scheduling and use of condominium amenity areas. Responsible for amenity rental event coordination. Submit requests by renters for extra personnel to the Management Office. Provide the Management Office with the schedule for the event in a timely manner. This will include setup requests and times. Provide guest list and event information to valet, security, housekeeping staff and arrange for additional staffing as required within the cost and reimbursement provisions of the amenity reservation forms and procedures. Inspect facilities for cleanliness and damage prior to and after the event with accurate reports to Management Office., • Responsible for content and publication of various communications from Management to residents and guests, e.g., monthly newsletter, email blasts, website postings. Also responsible for assisting with mass mailings at Manager’s direction. The position will be indoors working with equipment generally used in an office. This position is inside a Condominium building and will be exposed to moderate to loud noises, pets, and a diverse population. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit. stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type This is a full-time non-exempt (hourly) position. Days and hours of work will be determined by each building due to the needs of the client. The schedule may change to accommodate the business needs of the property. Required Experience and Education • Previous experience in a similar position and in a similar setting; such as a hotel is required., • High school diploma or equivalent required; a 2-year or above college degree preferred., • Excellent communication skills required. Excellent writing skills required for the position., • Excellent interpersonal skills and strong English communication skills are essential. Conversational ability or fluency in other languages, especially Spanish, is always desirable and may also be required at particular site(s)., • Strong grasp of generally used computer application required; MS Office Suite, • The ability to provide clear, concise notices and reports and to present basic analysis with professional presentation quality essential. Employee reports directly to the Association Manager of the community and is to take direction only from the Manager Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description Job Title: Front Office Manager Department: Front Office Reports To: Director of Rooms FLSA Status: Exempt SUMMARY: The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring smooth and efficient check-in/check-out processes, and providing exceptional customer service to guests. This role involves managing front desk staff, concierge, valet, bell staff and PBX operators, coordinating guest requests, and maintaining a welcoming and professional atmosphere. The Front Office Manager will also work closely with other departments to ensure guest satisfaction and address any concerns promptly. RESPONSIBILITIES: • Manage daily operations at the front desk, ensuring high standards of guest service and satisfaction., • Supervise, train, and evaluate front desk staff, concierge, bell staff and PBX operators ensuring adherence to hotel policies and procedures., • Coordinate check-in/check-out processes, ensuring accuracy in guest billing and reservations., • Resolve guest complaints and concerns promptly and professionally, maintaining a positive guest experience., • Monitor and maintain the front desk’s inventory of supplies, ensuring adequate stock levels., • Handle special guest requests and ensure they are fulfilled in a timely manner., • Work closely with housekeeping, maintenance, and other departments to ensure guest satisfaction., • Oversee the scheduling of front office shifts to always ensure adequate coverage., • Maintain and update guest records, ensuring confidentiality and compliance with data protection laws., • Conduct regular front desk audits, reporting any discrepancies or issues to the Director of Front Desk., • Assist with the development and implementation of front desk training programs., • Ensure proper security protocols are followed at the front desk, including guest verification and access control., • Support marketing and sales efforts by assisting with guest loyalty programs and promotional activities., • Prepare reports on front desk performance, guest feedback, and other relevant metrics., • This position will also work as a Lobby Greeter creating a positive and welcoming environment while ensuring smooth operations in the lobby and valet area. You will be responsible for greeting visitors, assisting with directions, and providing top-tier customer service. QUALIFICATIONS: • Proven experience in hotel front desk or customer service roles, with at least 3 years in a supervisory capacity., • Strong leadership and team management skills., • Excellent communication, interpersonal, and problem-solving abilities., • Ability to remain calm and composed in high-pressure situations., • Knowledge of front office operations, including reservations, guest services, and billing., • Proficiency with hotel management software (e.g., Opera, Fidelio, etc.) and Microsoft Office., • Strong organizational skills with the ability to multitask and prioritize., • Flexible schedule availability, including evenings, weekends, and holidays. EDUCATION: • Bachelor’s degree in hospitality management, Business Administration, or related field, or equivalent experience. REASONING ABILITY: • Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergency situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Job Description Join our team! At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service. Job Purpose: The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk and guest service operations to ensure seamless, welcoming, and efficient guest experience. Job Responsibilities: • Assist in recruiting, training, coaching, and supervising front desk staff, receptionists, concierge, and reservation agents., • Schedule staff coverage, monitor attendance, and conduct performance evaluations., • Foster a high-energy, guest-centric culture and provide on-the-spot feedback and recognition., • Oversee check-in/check-out processes, reservations, room assignments, and guest billing., • Upsell rooms and ancillary services to maximize revenue and guest satisfaction., • Monitor front desk standards, appearance, and service delivery to ensure consistency with brand guidelines., • Address escalated guest requests and complaints promptly, professionally, and with a focus on guest recovery., • Maintain strong relationships with VIP guests and ensure personalized service., • Collect and respond to guest feedback, implementing corrective actions as needed., • Identify opportunities for upselling, promotions, and loyalty initiatives., • Coordinate with Housekeeping, Maintenance, Security, and Food & Beverage to ensure smooth operations and guest satisfaction., • Experience: Minimum 1–2 years in front office/guest services with prior supervisory or team-leading responsibilities., • Proficiency with Property Management Systems (PEP) and MS Office; basic accounting and reporting skills., • Language: English and Spanish, • Flexible to work shifts, weekends, holidays as required. HS Diploma or equivalent. Experience Experience: Hilton experience required; 1–2 years in front office/guest services and prior supervisory or team-lead experience. Job Type Full-Time Benefits • Accrued Vacation, • Holiday Pay, • Health Insurance, • Dental/Vision/401k

Job Description The role… We are looking for an experienced full time Coordinator to join our Soho Support Team. This position would suit someone with experience in room reservations, who is adaptable and thrives in a fast-paced working environment. Main Duties • To effectively handle all incoming calls and email enquiries for room reservations for Soho House properties in the Americas, converting enquiries to bookings and in line with mystery shop guidelines., • Accurate data entry, ensuring that all guest records are correctly inputted at all times, without exception., • To be commercially aware and able to offer recommendations on services. Keeping up to date with all promotions and special offers across the business., • To ensure that Soho House reputation is second to none within the industry in terms of customer experience by continually exceeding guest expectation and providing service excellence., • To undergo any training needed to achieve the above responsibilities, • Previous experience in a Reservations Agent role or similar - telephone based customer service experience essential., • Previous experience with Opera essential, • Excellent attention to detail and administration skills, • Previous experience of working with high profile/VIP guests, • Experience of working in a 5 star/luxury hotel, • Problem solving skills and previous experience of managing complaints efficiently, • Excellent reading, writing, and oral proficiency in the English language, • Excellent time management skills with the ability to prioritize tasks and meet deadlines, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

Job Description TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career. We’re actively seeking a Leasing Consultant for Dorsey in Wynwood. This role will collaborate directly with the property management team to provide residents with great service. To earn potential tenants' commitment, it is essential to pay attention to their needs, provide solutions, and support them throughout the leasing process. Essential Functions and Responsibilities: • Interview prospective tenants while adhering to Fair Housing Standards., • Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms., • Fills out the lease form or agreement and collects the security deposit., • Periodically inspects the state of the property and makes arrangements for essential maintenance., • Compiles a list of available rental units., • Identifies potential prospects., • From start to finish, managing the leasing/renewal process., • Provide exceptional customer service and build great working connections with our residents., • Answers incoming calls and voicemails professionally and promptly., • Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations., • Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Community Manager. Follow up with the candidate to provide status., • Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date., • Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs., • A high school diploma or its equivalent is preferred., • 2 years of experience in customer service, hospitality, Conventional or HUD properties, or multifamily real estate., • Previous leasing experience is a plus, not a requirement., • It is vital to have a strong customer service orientation and presenting abilities., • Working experience with MS Office Suite (Word, Excel, PowerPoint)., • Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus., • Base Salary + Performance Bonus., • Medical, dental, vision, legal services, flexible spending account, and commuter benefits., • The benefits package includes 100 percent employer-paid life and disability insurance., • Employer Matching 401k, • Employee Engagement and Wellness programs., • Company-paid Vacation, Sick, Personal, and Holiday Time. We are a Drug-Free Workplace. Company DescriptionTRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.

Job Description About Landing Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same. About the role This is a market segment ownership role. You will manage a segment of our properties in Miami Market - member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com , build relationships with property partners, resolve member issues across multiple channels, and report on market performance to your Hub Manager. If you've run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like. The difference here is that you own the whole market segment, not just one property - and the playbook is still being written. This role is for someone who thrives when things are moving fast, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them. What you'll own • Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com, • Member experience from booking through checkout - tickets, inquiries, escalations, • Property and housekeeping partner relationships, • Market KPIs: NPS, CSAT, cleaning quality, growth, • Reservation coordination and maintenance escalation with property management teams, • Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait, • Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions, • Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them, • Ability to triage under pressure - three things are urgent at once, you know which one to move on first Core business hours for this role are Monday- Friday, 8am-5pm. As a guest-facing position, additional availability is required, including evenings, weekends, and holidays, based on business needs. These needs may increase during peak periods, such as month-end and high-volume check-in times. What we offer • Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions., • Competitive compensation: $55,000–$75,000 base salary (based on experience) + performance bonus of up to 20% of base salary + $6,600 annual vehicle and cell stipend, • Stock Options, • Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options, • Retirement support: 401(k) plan + access to ImmediatePay, • Generous paid time off policy to support work-life balance Powered by JazzHR YVlGEPpsL9

Job Description Job Title: Complex Director of Revenue Management Department: Revenue Reports To: Managing Principal FLSA Status: Exempt This is an on-site role based out of Downtown Miami, FL. SUMMARY: The Complex Director of Revenue Management is responsible for identifying and maximizing all potential revenue opportunities for multiple properties. Responsible for formulating long and short-term Revenue Management strategies and for overseeing their successful execution towards the advancement of RevPAR market share. This includes the analysis of revenue potential generated by the transient and group market segments as well as the market segmentation within the transient and group. RESPONSIBILITIES: • Oversee the Reservations Department and ensure the team members have opportunities to grow in the Revenue Management field through personal attention and internal training., • Establish hotel pricing levels in all segments., • Responsible for the daily room inventory management process and daily pricing process., • Monitor competitor rates, positioning, strategies, and data; maintain an understanding of the dynamics of the local market and demand generators and present appropriate action plans to management., • Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency., • Understand the macro and micro-economic variables affecting supply and demand in the local marketplace and use this knowledge to create accurate operational and financial room revenue forecasts., • Perform unconstrained demand analysis to determine the optimal business mix., • Responsible for all short- and long-term forecasts including Weekly Forecasts, 30 60 90 Forecasts, In-the-month forecasts, and Budgets., • Oversee the process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the Sales department. Ensure that the process enables high speed of response while maximizing profits., • Responsible for the maintenance of any software programs that contribute to the management of room revenue, including the CRS, RMS, PMS, and Sales & Catering system., • Monitor the RevPAR index on the STR report and provide critical analysis of performance on a weekly and monthly basis., • Chair weekly Revenue Strategy meetings to formulate and disseminate strategies and tactics. Ensure that prior decisions are re-visited in this forum to evaluate their effectiveness and promote learning., • Ensure all distribution channels have correct content and pricing., • Develop and maintain a close relationship with the market manager of Third-Party Intermediaries to maximize the opportunities with these channels., • Develop and maintain relationships with other market revenue managers and Directors of Revenue to create a network of peers in your community., • Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential., • Oversee the Reservations Department and ensure the team members have opportunities to grow in the Revenue Management field through personal attention, internal/external training, and participation in industry events., • Establish and communicate sales strategy for day, week, month, and rolling 12 months., • Communicate any strategy changes or update any calendars for the sales team to use., • Place test calls to the Central Reservation Office (CRO) and property to ensure the accuracy of rate quoting, restrictions, and selling approach., • Manage and communicate group cut-off dates. Run a group room control log (GRC) as well as a pick-up report from the Property Management System (PMS) for 90 days. Verify pick up to actual block, cutoff date, and whether we should extend, etc., • Ensure accuracy from the daily Flash Report. Review actual performance versus Potential performance., • Complete all required month-end reports with detailed analysis. If necessary, complete action plans for the property to follow to create additional production/revenue., • Review Demand Agency 360 reports on trends, booking windows, and sources of business as well as rates compared to competition. QUALIFICATIONS: • At least 2 years experience in the Revenue Management field as a manager., • In-depth knowledge of all industry reports such as STR, Demand-Agency 360, etc., • Proficient in Microsoft Excel, Word, and PowerPoint, • Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Ability to work flexible hours, including evenings and weekends., • Maintain confidentiality of guest information and pertinent hotel data., • Perform other duties as requested by management. EDUCATION: • Bachelor’s degree or equivalent in Hotel or Hospitality Management or closely related field. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. • Prolonged periods sitting at a desk and working on a computer. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. We are an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add or remove duties other duties as necessary. The candidate for this position is an at-will employee and subject to termination with or without cause or notice.

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Overview: The Catering and Sales Manager is responsible for overseeing and coordinating all aspects of catering and event planning, ensuring exceptional service and successful execution. While maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business, maintain revenue and meet budgeted productivity while keeping quality consistently high. The Catering and Events Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business. The Catering Sales Manager is responsible for driving catering revenue through proactive sales, seamless execution, and exceptional client relationships. This individual will serve as the primary liaison for social and corporate catering events, ensuring every detail—from initial inquiry to final billing—is handled with precision, creativity, and care. Responsibilities: Upon completion of group sales and food and beverage contracts, the Catering and Sales Manager will be responsible but not limited to the following functions: • Selling and coordinating food, beverage, décor, entertainment, audio visual, etc. for all group sales booked; while generating maximum revenue from each group., • Create detailed Proposals, Contracts, BEOs and Run of Show for clients and internal communication., • Preparing group resume for 10 – day meeting., • Conduct pre convention and weekly departmental meetings., • Constant and efficient communication with entire hotel on details pertaining to the groups booked, • Accurately forecast and provide various reports based on prospect, tentative and definite business, • Work with culinary teams to create custom menus for clients, • Coordinating shipping and receiving of group deliveries, • Ensuring room set up is done in a timely manner, ensuring audio visual needs are completed during event, • Overseeing the servicing of food and beverage events related to the group, • Facilitate event deposits, Audit banquet checks and reconcile event orders/master accounts, • Be present for the group event from start to finish, finalize all outstanding billing prior to group departure, • Keep immediate supervisor fully informed of all problems or matters requiring his/her attention, • Prepare and submit required reports in a timely manner, • Follow up on all external and internal communication within 24 hours via telephone and/or written correspondence, • Know venue setups, capabilities and best sales practices to maximize revenue, • Have knowledge of all sleeping room configurations and types, • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering, • Conduct site tours for current and future business opportunities, • Coordinate with outside planners and vendors for event setup according to Venue guidelines, • Design floor plans for events, • Ensure all events are set according to client needs in a timely manner, • Manage existing accounts and follow up with client solicitation to capture future business., • Outreach to new businesses & Destination Management Companies., • Work with other F&B managers and keep them informed of F&B issues as they arise., • Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, • Manage the function book and adjust space in order to ensure maximum potential revenue., • Establish and maintain department filing system to ensure efficiency and organization, • Attend Networking events to foster future event business development, • Understand venue and marketing brand guidelines, • Meet or exceed set goals., • Be visible on the floor and assist staff as needed during functions., • Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.), • Use feedback from Meeting Planner evaluations to improve service and quality, • Drive catering and event revenue through proactive prospecting, solicitation, and relationship building, leveraging outbound efforts, networking, and strategic partnerships. Responding to all incoming leads with urgency, creativity, and a highly personalized approach to maximize conversion and build long-term client relationships., • Develop and present customized proposals, contracts, and event resumes that align seamlessly with client objectives and the hotel’s unique offerings. Manage the full lifecycle of events, including planning, BEO creation, timelines, and on-site execution, ensuring a seamless and elevated guest experience from inquiry through post-event follow-up., • Conduct engaging site tours that showcase the hotel’s distinctive spaces, including restaurant patio, positioning the property as a premier destination for non-traditional, curated experiences., • Collaborate closely with Food & Beverage, Operations, and Sales teams to ensure flawless execution and alignment across all departments. Actively participate in BEO meetings, GRC, and internal strategy sessions to support forecasting, communication, and operational excellence., • Maintain accurate records, reporting, and account management within Marriott systems (CI/TY, MARSHA, MRDW), ensuring all billing, revenue tracking, and post-event processes are completed in a timely and precise manner., • Consistently maintain a warm, professional, and service-oriented demeanor, fostering positive relationships with guests, clients, and team members. Communicate effectively both verbally and in writing across all levels of the organization, demonstrating strong listening skills and the ability to understand, clarify, and resolve concerns with confidence and professionalism., • Exhibit strong organizational and time management skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment. Approach all interactions with attentiveness, courtesy, and a commitment to exceptional service., • Demonstrate sound judgment and problem-solving abilities, including anticipating, identifying, and resolving challenges proactively. Analyze and interpret data from multiple sources to support informed decision-making and achieve business objectives., • Maintain the highest level of professionalism, confidentiality, and attention to detail. Uphold Highgate Hotel standards, policies, and procedures to ensure safe, efficient, and high-performing operations., • Attend all required meetings, training courses, and participate in Manager on Duty (MOD) coverage as needed. Maintain regular attendance and flexibility based on business demands, along with a polished and professional appearance in accordance with brand standards., • Support a culture of productivity and continuous improvement by identifying opportunities, addressing gaps, and contributing to solutions that enhance overall performance., • Develop a strong understanding of hotel operations, including Food & Beverage, Guest Services, and Reservations, while adhering to Highgate sales standards and best practices., • Drive revenue through proactive prospecting, lead follow-up, and consistent sales activity. Meet or exceed sales goals, call targets, and operate within the established budget., • Build and maintain strong client relationships by managing key accounts, monitoring production, and identifying market opportunities. Conduct site tours, host client visits, and participate in networking events to generate new business., • Utilize sales systems to manage accounts, track performance, generate reports, and ensure timely responses to all inquiries and follow-ups., • Demonstrate in-depth knowledge of meeting spaces and guest room offerings, conducting professional site inspections and presenting tailored solutions to meet client needs., • Collaborate with leadership to review client feedback, address concerns, and ensure an exceptional guest experience. Maintain clear communication with leadership on performance and opportunities., • Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering., • Interact with outside planners, vendors for event setup., • Maintain pricing integrity and propose upscale menus for clients. Qualifications:, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Must have knowledge of Food & Beverage., • 2+ years of catering or event sales experience, preferably within a lifestyle or boutique hotel environment, • Experience with Marriott platforms (CI/TY, MARSHA, MRDW) and Opera PMS is a strong plus, • Strong understanding of BEO creation, contracts, group resumes, and event logistics, • Proven ability to manage multiple events simultaneously with attention to detail, • Excellent communication, negotiation, and organizational skills, • Passion for hospitality, events, and delivering elevated guest experiences

Job DescriptionPOSITION PURPOSE: Support the bartender’s needs in all areas, including but not limited to prep work (cutting and storing fruit, preparing garnishes, portioning batch cocktails, portioning juices, all while operating with FIFO system), maintaining cleanliness to the bar area and BOH staging areas (wiping down the bar, using sanitizer solution, replacing dish machine cleaning solution, washing and polishing all glassware, following weekly cleaning schedule to maintain bar displays to be dust-free and most appealing to the eye. Support the bar staff in providing exceptional service to our guests. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Set up bars with all essential products, glassware, garnishes, as well as rotating all products that may be needed by date and following FIFO., • Maintain the bars to standard and ensure that guest have the best experience possible., • Perform all side work required such as cleaning, stocking, and requisitioning supplies., • Break down bars, making a bottle count, and putting a requisition form together or the following day. Making sure the bar is set up and ready for the next bar shift. Thoroughly clean the bar top, back bar and all supplies/bottles to avoid stickiness and keep the bar area smelling fresh., • Follow all appropriate policies and procedures while constantly striving to improve all standards of operation., • Ensure prompt and courteous service to guests to ensure guest satisfaction. Promptly follow-up on all guest requests and/or complaints. Please know to involve a manager on duty if you are unable to solve the situation in which you are presented with, communicate all situations clearly. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of bar operations, to include appropriate staffing levels, service equipment and guest relations., • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials., • Ability to remember, recite and promote the variety of menu items., • Willingness and ability to taste food & beverage items relevant to the menu., • Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Rare/Never Walking Constant Climbing stairs Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying(# lbs)– up to 40 lbs. Occasional Travel Rare/Never OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS: OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • Safety Shoes (slip resistant), • Use of gloves especially when handling ready to consume products, • Back belts for heavy lifting, • Aprons, • Uniform standards as specified per management in F&B Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High School graduate required. EXPERIENCE At least 1- 2 years relevant experience in food & beverage service industry. LICENSES OR CERTIFICATES ServSafe Food Handler Certification. TIPS certification. CPR Certification is beneficial. GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available). OTHER Additional language ability is preferred. Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description POSITION PURPOSE: As a Tournament Coordinator, your goal is to create and execute a flawless experience for either a one day event or package group. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Display a professional appearance and attitude, and remain courteous to guests at all times., • Provide a warm greeting and introduction with the group contact as soon as the file is handed over from golf sales, • Review all of the services that you as a tournament coordinator provides for their event or package, • Provide information about the group as it pertains to hotel leaders, golf leaders and golf staff., • Review the information at the golf weekly strategy meeting to ensure the support and details of the event or package are executed, • Be present for the entirety of the groups event or package stay, • Knowledge and expertise of the tournament software program, • Knowledge of course slope and rating, golfer handicaps and golfer indexes., • Knowledge of the different types of scoring formats that we would give as an option to the event or package group., • Provide a fond farewell to the guests of the event or package group. Follow up with group coordinator 1-2 days after the event or stay., • A complete 360 degree awareness of guest activity is required to ensure guests are provided warm welcome as they will be coming from all directions., • Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience., • Maintain cleanliness of the office space in the tournament coordinator office, • Consistently maintain the 14 day forecast and distribute to the necessary parties., • Professionally wear and promote the uniform program to guests., • Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Trump National Doral Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times., • Provide support during night golf events, • Provide support to the golf leader on duty SAFETY REQUIREMENTS: Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours PHYSICAL REQUIREMENTS: Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours Physical Activity Frequency Sitting Occasional Walking Frequent Climbing Rare Crouching/Bending/Stooping Frequent Reaching Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Lifting/Carrying (up to 50 lbs) Frequent OTHER DUTIES: Assimilate into Trump National Doral Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. QUALIFICATION STANDARDS: EDUCATION High School diploma or equivalent. EXPERIENCE Previous experience working in a golf environment. GROOMING/UNIFORMS All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Job Description Loews Coral Gables Hotel features 242 guestrooms, including 23 beautifully designed suites, 30,0000 square feet of indoor/outdoor flexible meeting space, an expansive 9th floor pool deck, four Miami-inspired dining outlets and more. Located just four blocks from the Gables' iconic Miracle Mile, the hotel is the centerpiece of The Plaza Coral Gables, a 2.1 million square foot mixed-use development showcasing retail space, dining and entertainment experiences. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: * Competitive health & wellness benefits, 401(k) & company match * Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement * Training & Development opportunities, career growth * Tuition Reimbursement * Pet Insurance * Team Member Hotel Rates, other discounts, perks and more This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner. Essential Functions and Responsibilities • Maintains outlet staffing levels so as to provide for optimal performance, • Represents the Director of Food and Beverage in his/her absence, • Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures, • Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control, • Personally supervises outlet activities to ensure quality production/delivery of product/service, • Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience, • Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines, • Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes, • Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected, • Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards, • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy, • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same, • Coaches, counsels, retrains employees as needed to ensure superior levels of performance, • Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel, • Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities, • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance, • Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service, • Promotes and applies teamwork skill at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, Friendly, and helpful to guests, management and fellow employees, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Complies with hotel uniform and grooming standards, • Addresses guests by their names at all times, • Associate of Science degree or higher in Hospitality or Food Service management, • Thorough knowledge of all matters related to the proper administration of ”up-scale” food service operations, • Two years management experience in hotel or free standing ”quality” food service operation, • Certification as ”Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification, • Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria, • Effective management, leadership, organizational and communication skills, • Ability to work flexible schedule to include weekends and holidays, • Addresses guests by their names at all times

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner. Essential Functions and Responsibilities • Maintains outlet staffing levels so as to provide for optimal performance, • Represents the Director of Food and Beverage in his/her absence, • Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures, • Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control, • Personally supervises outlet activities to ensure quality production/delivery of product/service, • Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience, • Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines, • Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes, • Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected, • Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards, • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy, • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same, • Coaches, counsels, retrains employees as needed to ensure superior levels of performance, • Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel, • Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities, • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance, • Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service, • Promotes and applies teamwork skill at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, Friendly, and helpful to guests, management and fellow employees, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Complies with hotel uniform and grooming standards, • Addresses guests by their names at all times, • Associate of Science degree or higher in Hospitality or Food Service management, • Thorough knowledge of all matters related to the proper administration of ”up-scale” food service operations, • Two years management experience in hotel or free standing ”quality” food service operation, • Certification as ”Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification, • Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria, • Effective management, leadership, organizational and communication skills, • Ability to work flexible schedule to include weekends and holidays, • Addresses guests by their names at all times

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one-of-a-kind residences. Whether it’s the talent within our communities or the expertise across our property operations teams, we work together to make extraordinary happen for our clients, residents and fellow team members. \n Our people are dedicated to delivering exceptional experiences to everyone we serve including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives. Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary. Primary Responsibilities:\n As the Resident Concierge, you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction. That’s why you know the names and favorite things of all of your customers (including the four-legged ones). \n As the Weekend Overnight Concierge, your primary responsibilities include: \n\n • Schedule of every Friday & Saturday from 11pm-7am \n, • Solving problems and providing timely assistance to residents and prospects with care\n, • Event planning - executing meaningful events and activities that engage residents and foster a sense of community\n, • Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community\n, • Generating awareness, interest and excitement via social media\n, • Encouraging happy customers to share the love by writing reviews on social networking sites\n, • Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators\n, • Working weekends or evenings depending on the shift\n\nWhat You Bring to Us:\n\n, • 2+ years’ experience in a hospitality, retail, travel or hotel environment\n, • Outstanding communication skills, both written and verbal\n, • A sharp professional appearance\n, • Competent with various software, apps and computer programs\n, • An eye for detail and a knack for anticipating a customer’s needs\n, • A customer-focused mentality\n, • Competitive compensation. \n, • Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.\n, • Paid leave. We provide 20 days of paid time off plus holidays.\n, • Retirement planning. We offer a 401k program with a company match.\n, • Tuition reimbursement. Plus, many other programs to support career development and growth.\n

Job Description RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. Summary: The Restaurant Reception Manager is responsible for leading and standardizing reception, reservations, and guest arrival experiences across Riviera Dining Group venues. This role ensures consistency in guest welcome, reservation strategy, and host team leadership while supporting operational flow and guest satisfaction across multiple concepts. As a key operational partner to venue leadership, this role oversees reservation management, guest seating strategy, host team training, and reception standards to ensure RDG’s hospitality philosophy is consistently executed across all locations. The Reception Manager works cross-functionally with venue General Managers, Directors of Operations, and service leadership to ensure optimized reservation books, seamless guest flow, and elevated first and last impressions for all guests. This position requires regular travel between RDG venues and active involvement in overseeing reservation systems and reception standards across the portfolio. RESPONSIBILITIES Guest Experience & Hospitality Leadership • Ensure that all RDG venues maintain a consistent and elevated guest arrival and departure experience aligned with brand standards., • Serve as a hospitality leader and escalation point for guest reception challenges or complex reservation issues., • Partner with venue leadership to ensure VIP recognition, guest preferences, and special accommodations are properly captured and executed., • Maintain service excellence standards for guest welcome, check-in, and waitlist management., • Monitor guest feedback related to reception and arrival experience and identify improvement opportunities.Reservation Strategy & Book Management, • Oversee reservation systems and booking strategies across RDG venues to ensure optimal table allocation and guest flow., • Review reservation books regularly with venue leadership to maximize revenue opportunities while protecting service standards., • Ensure proper management of VIP reservations, large parties, and special events within the reservation system., • Maintain accurate guest profiles, preferences, and visit history to support personalized guest experiences., • Collaborate with marketing and membership teams regarding guest access, priority bookings, and strategic allocations., • Ensure reservation systems (Resy, OpenTable, SevenRooms, or equivalent) are used effectively and consistently across all locations.Host Team Leadership & Development, • Lead the training, development, and performance standards of host teams across RDG venues., • Develop and implement host training programs, certification standards, and service guidelines., • Support venue management in coaching and developing reception teams to ensure professionalism, efficiency, and hospitality excellence., • Ensure grooming, uniform, and presentation standards are consistently maintained across host teams., • Foster a culture of hospitality, accountability, and teamwork within reception teams.Operational Coordination & Service Flow, • Collaborate with venue leadership to optimize seating flow and coordination between reception, service teams, and kitchen operations., • Participate in operational meetings and provide insights related to reservations, guest flow, and arrival experience., • Monitor wait times, seating efficiency, and guest throughput to support smooth service execution., • Ensure reception areas remain organized, welcoming, and aligned with brand presentation standards., • Track and maintain records related to seating delays and guest recoveries.Multi-Venue Oversight & Standards, • Travel between RDG locations to evaluate reception operations, reservation management, and guest arrival experiences., • Ensure all venues adhere to RDG reception standards, procedures, and hospitality expectations., • Identify operational gaps and work with venue leadership to implement improvements., • Support the opening of new venues by establishing reception procedures, reservation strategies, and host training programs.REQUIREMENTS / QUALIFICATIONS, • Experience: Minimum 5 years of experience in luxury hospitality, fine dining, or hotel environments, with leadership experience required., • Multi-Unit Exposure: Experience supporting or overseeing multiple venues preferred., • Reservation Systems: Strong proficiency with reservation platforms such as Resy, SevenRooms, or OpenTable., • Leadership: Proven ability to train, mentor, and lead hospitality teams., • Operational Awareness: Strong understanding of restaurant flow, guest experience management, and seating strategies., • Communication: Excellent interpersonal and organizational skills., • Professional Presence: Polished demeanor with a strong guest-focused mindset., • Flexibility: Must be available to work all shifts, including AM, PM, weekends, and holidays, and have reliable transportation to travel between venues.PHYSICAL DEMANDS AND WORK ENVIRONMENT, • Ability to stand, walk, and move throughout restaurant environments for extended periods., • Ability to work in fast-paced hospitality environments., • Occasional office-based work including scheduling, reporting, and reservation management.

Job DescriptionCompany Description We are looking for a Food & Beverage Manager to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description JOB OVERVIEW: Under the general guidance of the Restaurant General Manager, the Food & Beverage Manager is responsible for overseeing the daily operations of the restaurant to ensure a seamless guest experience. This role involves managing service standards, supervising staff, driving revenue through effective sales strategies, and maintaining operational efficiency. The Restaurant Manager ensures the highest level of guest satisfaction through quality service, staff training, and effective communication with the kitchen and other departments. The role includes responsibility for scheduling, inventory control, cost management, and compliance with all health and safety regulations, while fostering a positive, team-oriented environment that reflects the brand’s values and service culture. YOUR KEY RESPONSIBILITIES: • Adopt an appearance and attire that reflects and reinforces the company’s brand image and service standards, • Comply with the company’s code of conduct, ethics, and all internal policies and procedures, • Promote the company’s vision and values while consistently modeling professional, guest-centric behavior, • Perform tasks as directed to support and contribute toward the achievement of business and operational goals, • Deliver the highest levels of service with precision and attention to detail, consistently exceeding guest expectations, • Ensure all opening, mid, and closing procedures are properly completed in alignment with company standards, • Review daily reservations and forecasts, and coordinate table assignments and waitlist strategies with the Front Office team, • Review and update the restaurant’s food and beverage menu items regularly in coordination with culinary leadership, • Engage with guests throughout service to ensure satisfaction and immediate resolution of any concerns, • Prepare weekly staff schedules and monthly attendance reports; conduct daily briefings and regular team meetings to ensure effective communication, • Monitor and manage operational budgets, control inventory, minimize costs, and analyze financial reports to ensure targets are achieved, • Oversee the purchasing and receiving processes, ensuring accuracy and compliance with approved supplier lists, • Generate ideas, plan promotions, and assist with implementing initiatives that drive revenue and guest engagement, • Recruit, train, develop, and lead a high-performing restaurant team focused on guest satisfaction and operational excellence, • Monitor team performance, conduct regular performance reviews, and define KPIs and career development goals, • Provide coaching and create personal development plans for team members to encourage growth and improve performance, • Support senior management in developing and executing strategic business and marketing plans for the restaurant, • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to. on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description POSITION PURPOSE: Supervises all aspects of the In Room Dining and Marketplace Department. EXAMPLES OF DUTIES: ESSENTIAL FUNCTIONS: • Responsible for being knowledgeable about all menu items and for taking accurate guest orders and putting them in the system, while providing a comfortable and genuine experience for the guest. • Responsible for scheduling for staff on a weekly basis (to be approved and posted by Thursday of each week)., • Conduct walkthroughs of facilities to ensure that all support areas of area are neat, organized and in compliance with all established and approved set ups., • Ensure supplies for area are maintained to established par levels and within the specified budgets for respective line items., • Ensure all recreation support staff is in compliance with all standards of operation and guest interactions., • Ability to coach and motivate team to achieve stated revenue and guest satisfaction goals., • Conduct monthly departmental meetings., • Perform payroll for recreation support staff., • Knowledge of staffing to accommodate business demands., • Attend all management training and development within hotel. • Monitor progress of quest dining experience and remove trays and tables from guest floors at appropriate time; return them to designated locations in a prompt and orderly fashion., • Assist with preparation of guest amenities and deliver to guest rooms; remove when appropriate. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort &Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the manager is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Perform all assigned side work such as replenishing condiments and restocking side stands., • Abide by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages., • Perform general cleaning tasks to adhere to health and safety standards., • Keep work area clean and organized., • Complete other duties as assigned by supervisor., • Demonstrated team building experience, • Knowledge of computer operating systems, • Ability to work outdoors SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials., • Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well., • Ability to remember, recite and promote service offerings, • Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guest and providing positive and proactive solutions. PHYSICAL REQUIREMENTS: Frequency Key: Rare, Occasional, Frequent, Constant for lifting enter estimated lbs at 10, 25, 50, and 50+. Physical Activity Frequency Sitting Rare Walking Constant Climbing stairs Frequent Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Frequent Near Vision Constant Far Vision Constant Hearing Constant Talking Constant Smell Constant Lifting/Carrying(# lbs)– up to 40 lbs. Frequent Travel Rare OTHER DUTIES: Assimilate into Trump National Doral-Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: • Safety Shoes (slip resistant) preferred, • Use of gloves (latex, vinyl, plastic, fabric. Metal) Associates will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager. QUALIFICATION STANDARDS: EDUCATION High school graduate or equivalent required. EXPERIENCE One to two years of experience. Licenses or certificates preferred. Responsible Vendors Training; CPR Training preferred GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. Location the goodtime hotel is a newly developed mixed-use project designed Morris Adjmi and Ken Fulk offering over 45,000 SF of ground floor and retail opportunities in the heart of Miami Beach. The modern, expansive storefronts can accommodate configurations ranging from 500 to 5,000+ SF of purpose-built retail space with frontages along Washington Ave., 6th St. and 7th St. - providing unparalleled branding exposure to the millions of tourists who visit Miami each year. Overview The Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. Responsibilities • Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc., • Assist daily in the guest reception., • Responds daily all social media feedback, follow up with guest as well as internally., • Communicates effectively and genuinely with guests, team members and other departments., • Assists and often leads guest service training initiatives within the front office department, • Maintains a friendly and caring demeanor at all times in a fast paced environment., • Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress., • Demonstrates team work by co-operating and assisting colleagues as needed., • Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals, • Maintains and updates all guest profiles, • Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests, • Works with all new hires for FD training., • Interviews, hire and train guest services agents, • Becomes informed of events/functions in the hotel during shifts., • Maintains a house bank and keeps an accurate report of daily receipts and deposits., • Is able to work with and understand basic financial data and information., • Is able to find guest centric solutions, • Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction., • Is able to take or assist with reservations., • Is able to assist at PBX., • Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests., • Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive., • Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards., • Maintains a good relationship with repeat guests and their special requests., • Is able to supervise a shift when needed., • Works closely with Sales and their VIP Clients., • Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel., • Has knowledge of and assists in all emergency procedures as required., • Attends all mandatory meetings and training classes., • Has knowledge of the names, titles and positions of key people within the hotel., • Has knowledge of the hotel’s surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc., • A 4-year college degree and at least 1 year of related experience required., • Supervisory experience required. Labor experience and OPERA experiences preferred., • Must be proficient in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required. Two overnight shifts with this position., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

Overview "IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career. Responsibilities We are looking for a VIP Services Supervisor to join our team! The VIP Services Supervisor will supervise the day-to-day activities of the VIP services Teams to ensure quality standards, services, and guest satisfaction. Examples of Duties, includes but is not limited to the following: • Oversee and monitor staff to ensure positive and engaging customer relations., • Make reservations for room accommodations, restaurants, etc., as requested by guest or personal assistant., • Create and maintain guest personal profiles., • Resolve guest concerns and implement resolutions., • Schedule labor force and assign work for efficient use of equipment and personnel., • Supervise VIP Services staff to ensure compliance of Company and departmental rules, policies, and procedures., • Ensure an effective staff by interviewing candidates, recommending candidates for hire, preparing and conducting performance evaluations, verbal counseling, and other disciplinary actions., • Perform concierge duties and other related duties as necessary or assigned., • Well organized and demonstrated strong problem solving skills., • Ability to communicate effectively and establish and maintain effective working relationships with staff. Previous concierge and VIP services experience preferred. One year supervisory experience preferred. • Bilingual highly desireable., • High school education or equivalent.College degree preferred.

Job Title A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career. Responsibilities Responsible for providing courteous and competent services to ensure room reservations for guests are processed efficiently. Examples of Duties, includes but is not limited to the following: • Answer incoming reservation calls., • Complete reservation forms and enter cancellations, modifications, and reservations in the computerized reservation system., • Run all deposits owed on future reservations., • Contact Travel Agencies and Guests for appropriate payment., • Responding to all incoming emails in a timely manner., • Communicate to guests when deposits are not going through., • Process all cc auth forms for future reservations., • Process all refunds to guests who cancelled in the appropriate time., • Assist with both FIT/Wholesale reservations and group reservations., • Check availability and rates on a continuous basis., • Well organized and demonstrated strong problem solving skills., • Must be detailed oriented and well organized., • Ability to operate multiple reservation systems., • Knowledge of room count information and basic functions of hotel operations., • Ability to communicate effectively and establish and maintain effective working relationships with staff., • Bilingual highly desirable., • High school education or equivalent. College degree preferred.

Job Description Do you enjoy helping guests and owners make memories of a lifetime? At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. We are looking for a Full Time Front Desk Clerk to join our team at BXG Solara Surfside Resort. Club. Don't miss out the chance to work in a wonderful environment! As our Front Desk Clerk, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Extraordinary People, Exceptional Benefits: • Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision, • Recognition Programs and Rewards, • Travel Discounts Program, • Outstanding Paid Vacation Program and Paid Sick Days, • Employee Assistance Program that supports your physical and mental wellbeing, • 401(k) program with company match, • Tuition reimbursement programs, • Employee Stock purchase program, • Numerous learning and advancement opportunities, • And more! What will I be doing? As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: • Check in and out Owners and Guests, • Respond to guests requests., • Assists guests with reservations or change., • Generates invoices and collects payments., • Maintains safety deposit boxes., • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel., • Work as a team with co-workers to complete check lists and daily duties., • Prepares and consistently restocks the front desk with supplies., • Other duties as requested by your leader. What are we looking for:, • Prior customer service and cash handling experience preferred., • Completion of high school or equivalent experience., • A professional demeanor., • Proficient English language, both verbally and in writing., • Ability to multi-task responsibilities and prioritize., • Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands. Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year - Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation's "Best Adoption-Friendly Workplaces" list and becoming a Great Place to Work® certified company in 2022., • Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Responsibilities What will I be doing? As a Front Desk Clerk, you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: • Check in and out Owners and Guests, • Respond to guests requests., • Assists guests with reservations or change., • Generates invoices and collects payments., • Maintains safety deposit boxes., • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel., • Work as a team with co-workers to complete check lists and daily duties., • Prepares and consistently restocks the front desk with supplies., • Other duties as requested by your leader. Qualifications What are we looking for: • Prior customer service and cash handling experience preferred., • Completion of high school or equivalent experience., • A professional demeanor., • Proficient English language, both verbally and in writing., • Ability to multi-task responsibilities and prioritize., • Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands . When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Eden Roc Miami Beach Reservations Agent Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach! Overview We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications • High school diploma or equivalent, • Previous experience in hospitality or customer service preferred, • Strong communication and interpersonal skills, • Ability to multitask in a fast-paced environment, • Excellent organizational skills and attention to detail, • Basic computer skills and experience with reservation software, • Ability to work flexible hours, including weekends and holidays Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. • Multiple Tiers of Medical Coverage, • Dental & Vision Coverage, • 24/7 Teledoc service, • Free Maintenance Medications, • Pet Insurance, • Hotel Discounts, • Tuition Reimbursement, • Paid Time Off (vacation, sick, bereavement, and Holidays).

Concord Hospitality - - Responsibilities: Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).Handle phone system, reservations, and guest inquiries.Perform check-in and check-out procedures.Verify, balance, and review hotel room availability and transact

Fontainebleau Hotel - - Responsibilities: Greet guests and escort guests to tables in an upbeat, friendly, and courteous manner.Answer the telephone and facilitate guest requests.Using the table management system, manage incoming reservations and restaurant floor.Assist with daily administrative wo

Fontainebleau Hotel - - Responsibilities: Greet guests and escort guests to tables in an upbeat, friendly, and courteous manner; Answer the telephone and facilitate guest requests; Using the table management system, manage incoming reservations and restaurant floor; Assist with daily administrative

Highgate Hotels - - Responsibilities: Reconcile hotel cashier transactions; Audit and reconcile financial and statistical reports; Perform guest services functions including check-in/check-out and reservations; Prepare and distribute daily and month-end reports; Audit and reconcile credit cards and

Fontainebleau Hotel - - Responsibilities: Greet guests and escort to tables in an upbeat, friendly, and courteous manner; Manage incoming reservations and restaurant floor using the table management system; Answer the telephone and facilitate guest requests; Assist with daily administrative work as

Job Description We are a fast-growing company dedicated to creating seamless, customized experiences for our clients. Were looking for a highly organized and creative Itineraries Specialist to design and coordinate unique and memorable journeys for our clients. Key Responsibilities: Design personalized itineraries tailored to each clients needs and preferences. Research destinations, activities, and experiences to create unique recommendations. Manage schedules and bookings for accommodations, transportation, and activities. Provide clients with detailed itineraries and ensure all arrangements are confirmed. Handle adjustments or changes with professionalism and efficiency. What Were Looking For: Excellent organizational and multitasking skills. Strong communication and problem-solving abilities. A passion for creating meaningful and well-planned experiences. Ability to work independently and meet deadlines. Prior experience in planning or coordinating itineraries is a plus (training provided for the right candidate). What We Offer: Flexible remote work opportunities. Comprehensive training and ongoing support. A collaborative and rewarding work environment. Competitive pay and opportunities for growth. Description We are seeking a dedicated and detail-oriented Reservation Agent to join our team in the hospitality industry. This remote position is available to candidates from all educational backgrounds and experience levels. As a Reservation Agent, you will play a key role in ensuring an exceptional booking experience for our guests. You will be responsible for handling reservations, providing information about our services, and maintaining our booking system efficiently. The ideal candidate thrives in a fast-paced environment and possesses excellent customer service skills. Responsibilities Handle incoming reservation requests via phone, email, and online platforms. Provide accurate information regarding hotel services and availability. Update and maintain the booking system with current reservation details. Resolve customer inquiries and issues in a timely manner. Process payment information and confirm reservations with guests. Collaborate with other departments to ensure a seamless guest experience. Track and report on reservation trends and guest feedback. Requirements High school diploma or equivalent (ANY educational background accepted). Proficient in computer applications and booking systems. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to work independently and as part of a team. Previous experience in hospitality or customer service is a plus, but not required.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific • Supervises restaurant activities in absence of Manager, • Controls Reservation Book, accepts reservations and enters them accurately into the record, • Maintains guest history files and uses information to enhance repeat guests experience, • Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period, • Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability, • Inspects menus to ensure cleanliness and acceptability, • Greets guests in a polite professional manner, • Determines guest needs, verifies table availability, assigns appropriate table for seating, • Guides guests to appropriate table, • Assists guests with seating, and presents menu, • Ensures removal of unnecessary place settings at occupied tables, • Notifies server of guest seating, and communicates any special needs or requests, • Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member, • Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard, • Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow team members, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes

Job Description Overall Scope and Responsibility: Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possible service standards to our clientele at all times. Guest Experience Enhancement: Proactively engage with guests throughout their stay to ensure a seamless and enjoyable experience. Respond to inquiries, requests, and feedback promptly, and create lasting memories by offering personalized touches. Review daily VIP Amenities Essential Duties: • Oversees the registration process including inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Oversees basic accounting procedures including exchange of foreign currency, cash handling, posting charges to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Guest experience manager preferred, • Outgoing and guest-first personality, • Excellent communication, interpersonal, and organization skills., • Sense of ownership, • Guest-oriented mindset, • Strong leadership skills, • Integrity and professionalism, • Ability to develop the team through training and follow-ups, • Attention to detail, • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job DescriptionCompany Description From our dazzling location in the heart of Miami, we offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent at Hyde Midtown, Miami. Job Description Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome, greet, and check guests in, • Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’, • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up, • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc., • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries, • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process, • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken, • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with the company confidentiality standards, • Ensure the correct procedure and policy standards are adhered to, • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies, • Complete the appropriate reports and audits during the overnight shift, • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc., • Encourage up-selling in order to maximize rates, • Ensure work areas are cleaned and maintained at all times, • Any other reasonable duties as assigned by the supervisor or manager SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Bachelor’s Degree preferred. High School Diploma or equivalent required, • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel, • Ability to work overnight, • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred, • Enter and locate work-related information using computers and/or point-of-sale systems, • Ability to spend extended lengths of time viewing a computer screen, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak, and understand English., • Must be able to work inside and outside at all times of the year as needed, based on business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The Gale South Beach, Curio Collection by Hilton is looking for dynamic and driven talent to join our team. As a Front Desk Agent you will be responsible for the day to day shift operations at the Front Desk, completing daily tasks and checklists, satisfying guest’s requests or requirements and representing the hotel and brand as an ambassador of the hotel. ESSENTIAL FUNCTIONS • Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information., • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests., • Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Menin rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. * Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. * Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Must possess basic computer skills. * General knowledge of the city where hotel is located and its attractions. * Extensive knowledge of the hotel, its services and facilities. Physical Demands * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to stand and exert well-paced ability for up to 4 hours in length. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to exert well-paced ability in limited space. * Must be able to lift up to 15 lbs. occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. * Ability to spend extended lengths of time viewing a computer screen. * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDSEducation High school or equivalent education required. Experience One to two years of Front Office Experience in a hotel required.

Job Description The Betsy, located on South Beach’s iconic Ocean Drive, is considered one of the country's premier independent boutique hotels. Family owned and operated, it is steps from the beach and in the heart of the most exciting neighborhood in America. Its ownership family works actively with all the members of the extended Betsy team to curate every aspect of the hotel and guest experience, and The Betsy’s CEOs (Canine Executive Officers), golden retrievers Betsy and Rosa, welcome every guest. Beyond its 130 elegant guest rooms and suites, the property boasts multiple restaurants by acclaimed Chef Laurent Tourondel as well as a spectacular array of common spaces: the Piano Bar with exceptional live jazz nine times a week, roof decks and terraces with panoramic ocean and skyline views (including a rooftop pool and bar suspended in mid-air), a coffee bar and gallery space home to just some of the hotel’s permanent and rotating art exhibitions, a library open 24/7, and a beach-facing front terrace with the best outdoor dining setup in greater Miami. The Betsy’s Writers’ Room, just one example of the ownership family's commitment to the arts, has hosted over 1,000 writers-in-residence. Above all, The Betsy is a haven for discerning travelers seeking luxury of experience and transcendent service. We’re looking for the best and brightest in every field related to who we are and what we do. If you have a passion for any element of The Betsy’s DNA — whether commitment to excellent service, great food, creative arts, music, or simply an appreciation of The Betsy’s unique brand of understated, experiential luxury hospitality — we want to hear from you. Job Summary: Front Office Front Desk Agents are responsible for welcoming guests upon arrival, determining a guests’ reservation status and identifying how long they will be staying at The Betsy. Front Desk Agents help guests check in and out of the hotel, assist in assigning rooms and accommodate special requests whenever possible. Responsibilities and Duties Include but Not Limited to the Following: • Checks guests in and communicates services and amenities at The Betsy to guests upon arrival., • Accommodates special requests whenever possible for each guest., • At the end of guests' stay, processes guest check-outs., • Assists in pre-registration and blocking of rooms for reservations., • Thoroughly understands and adheres to proper credit, check-cashing, and cash handling policies and procedures. Performs cashier related functions like posting charges to guest accounts, raising paid outs, and currency exchange., • Understands room status and room status tracking., • Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, room-moves, and day use rooms., • Works closely with the housekeeping and engineering departments in the keeping of room status reports up to date and coordinates requests for maintenance and repair work., • Knows The Betsy’s room locations, types of rooms available, and room rates as well as the activities and services of The Betsy., • Presents options and alternatives to guests and offers assistance in making choices by using suggestive selling techniques and The Betsy upselling strategy to sell rooms and to promote other services of the hotel., • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures., • Uses proper mail, package, and message handling procedures and records such transactions for proper tracking., • Advises guests of any messages, mail, faxes, etc. received for them., • Obtains proper identification for tax-exempt guests and attaches the form to the registration card., • Maintains the cleanliness, sanitation, and neatness of the front desk area., • Knows all safety and emergency procedures and is aware of The Betsy accident prevention policies., • Performs additional tasks as requested by management. Job Requirements: • High school graduate or equivalent required., • Experience in a similar position in a high-volume, high-end hotel is strongly preferred., • Degree in hospitality management or related field desirable., • Must be able to:, • Speak, read, write, and understand English (Spanish desirable);, • Use computer systems and devices including but not limited to property management system, guest service management system, and point-of-sales system;, • Meticulously follow instructions;, • Achieve sales goals;, • Work well with others;, • Work independently;, • Multi-task;, • Resolve complex problems;, • Remain calm during stressful situations., • Must be:, • Extremely detail-oriented and precise;, • Professional and friendly. The Betsy – South Beach is an equal opportunity employer and a drug-free as well as harassment-free workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific • Controls Reservation Book, accepts reservations and enters them accurately into the record, • Maintains guest history files and uses information to enhance repeat guests experience, • Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability, • Inspects menus to ensure cleanliness and acceptability, • Greets guests in a polite professional manner, • Determines guest needs, verifies table availability, assigns appropriate table for seating, • Guides guests to appropriate table, • Assists guests with seating, and presents menu, • Ensures removal of unnecessary place settings at occupied tables, • Notifies server of guest seating, and communicates any special needs or requests, • Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member, • Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard, • Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow team members, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Thorough knowledge of restaurant terminology and food service techniques and sanitation standards, • Exceptional guest service skills, • Excellent management, leadership, communication and organizational skills

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Job Specific • Supervises restaurant activities in absence of Manager, • Controls Reservation Book, accepts reservations and enters them accurately into the record, • Maintains guest history files and uses information to enhance repeat guests experience, • Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period, • Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability, • Inspects menus to ensure cleanliness and acceptability, • Greets guests in a polite professional manner, • Determines guest needs, verifies table availability, assigns appropriate table for seating, • Guides guests to appropriate table, • Assists guests with seating, and presents menu, • Ensures removal of unnecessary place settings at occupied tables, • Notifies server of guest seating, and communicates any special needs or requests, • Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member, • Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard, • Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow team members, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes

Job Description Overall Scope and Responsibility: Responsible for the registration of new guest, departures, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest's specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guest requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest's folios and invites guests back, • Makes reservations, • Acts as concierge assisting guests with directions, transportation and coordinated further accommodation through concierge. Job Knowledge, Skills, & Abilities • Excellent communication, interpersonal, and organization skills., • Ability to communicate in English and Spanish preferred., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation, • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment., • Must be able to work days, evenings, and weekends as necessary.

Job DescriptionCompany Description Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city’s center. Job Description Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome, greet, and check guests in, • Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’, • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up, • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc., • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries, • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process, • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken, • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with the company confidentiality standards, • Ensure the correct procedure and policy standards are adhered to, • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies, • Complete the appropriate reports and audits during the overnight shift, • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc., • Encourage up-selling in order to maximize rates, • Ensure work areas are cleaned and maintained at all times, • Any other reasonable duties as assigned by the supervisor or manager, • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Bachelor’s Degree preferred. High School Diploma or equivalent required, • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel, • Ability to work overnight, • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred, • Enter and locate work-related information using computers and/or point-of-sale systems, • Ability to spend extended lengths of time viewing a computer screen, • Possess a gracious, friendly, and fun demeanor, • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail, • Maintain positive and productive working relationships with other employees and departments, • Ability to work independently and to partner with others to promote an environment of teamwork, • Must be able to stand or walk a minimum eight-hour shift., • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations., • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary., • Must have excellent communication skills and be able to read, write, speak, and understand English., • Must be able to work inside and outside at all times of the year as needed, based on business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Job Posting Title Front Desk Agent / Night Auditor Job Description Job Title: Front Office Agent Location: Onsite Job Type: Full-time About Us: Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family. ”With us, it’s personal”. At Salt Hotels Collection, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion. As a Front Office Agent, you will be an integral part of our team, embodying our commitment to authentic hospitality, inclusivity, and education. We are excited to welcome individuals who are passionate about creating memorable guest experiences and contributing to our dynamic community-oriented culture. Schedule Requirement: This position operates on a hybrid schedule, consisting of 2 nights per week as a Night Auditor and 3 days per week as a Front Desk Agent. Flexibility to work overnight shifts is required. What you will do: Guest Services: Provide exceptional customer service to all guests, ensuring their needs are met with efficiency and warmth. Offer personalized recommendations and assistance to enhance their stay experience. Check-In/Check-Out: Perform check-in and check-out procedures accurately and efficiently, maintaining a welcoming and professional demeanor throughout the process. Reservations: Assist guests with room reservations, modifications, and cancellations. Utilize the hotel's reservation system to manage bookings effectively. Front Desk Operations: Manage front desk activities including answering phone calls, responding to emails, and addressing guest inquiries promptly and courteously. Night Audit Duties: Perform nightly audit procedures, reconcile daily financial transactions, ensure accuracy of guest accounts, generate reports, and maintain overnight operations while ensuring the safety and security of the property. Payment Processing: Handle cash, credit card transactions, and other forms of payment accurately, adhering to established procedures and protocols. Guest Relations: Build positive relationships with guests by anticipating their needs and resolving any issues or complaints promptly and effectively. Collaboration: Work closely with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences. Sales Support: Promote hotel amenities, services, and special packages to guests to enhance their stay and increase revenue opportunities. Safety and Security: Maintain a secure and safe environment for guests and staff by adhering to safety protocols and monitoring surveillance systems, especially during overnight shifts. Community Engagement: Embrace the hotel's commitment to community immersion by participating in local events, supporting initiatives, and fostering connections with residents and businesses. What you will need: • Previous experience in a front office or guest service role, preferably within the hospitality industry., • Experience as a Night Auditor is preferred., • Excellent communication and interpersonal skills with a friendly and approachable demeanor., • Strong organizational skills, solution-oriented mindset, and a keen attention to detail., • Proficiency in using various software platforms., • Flexibility to work varied shifts, including overnight shifts, weekends, and holidays.

Job Description POSITION PURPOSE: Carries out Front Office Operations procedures to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. This position requires an overnight rotation of two overnight shifts. EXAMPLE OF DUTIES: ESSENTIAL FUNCTIONS • Monitor all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience., • Communicate with guests and associates both verbally and in writing to answer questions and resolve issues., • Coordinates, under the direction of senior Front Office leadership, with all involved departments; sales site visits and special housekeeping requests, reservations, etc., to ensure proper procedures are followed and guest satisfaction is achieved. OTHER: Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. Regular attendance in conformance with the standards, which may be established by Doral Golf Resort & Spa from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the industry that we are in, a need will occur for each associate to provide “Lateral Service.” Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved. Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved., • Meet with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests., • Coordinate processes that align marketing, resort operations and revenue management to enhance profitability and overall guest satisfaction. PHYSICAL REQUIREMENTS: Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours Physical Activity Frequency Sitting Frequent Walking Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Occasional Pushing/Pulling Occasional Reaching Constant Grasping Frequent Talking Constant Hearing Constant Lifting/Carrying Occasionally up to 25lb. Near Vision Constant Far Vision Constant Smell Occasional Travel Occasional OTHER DUTIES Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your leader. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Knowledge of computer systems for registration, reservations and backup systems., • Ability to read, write, speak and understand the English language to communicate with guests and associates., • Ability to develop associates to enhance advancement in the resort and corporation., • Ability to effectively deal with internal and external guests, which requires tact, patience, and diplomacy., • Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. QUALIFICATION STANDARDS EDUCATION High school graduate or equivalent required. Four year college degree preferred. EXPERIENCE Minimum of 3-5 years Front Office, Guest Services and/or Housekeeping management experience for major Resort Company in a similar size operation. LICENSES OR CERTIFICATES CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificates. GROOMING/UNIFORMS All associates must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Job Description Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a full-time Hotel Front Desk Agent. This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, and a 401 (k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), parking, and meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today! WHO WE ARE? From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities. YOUR ROLE AS HOTEL FRONT DESK AGENT: We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. RESPONSIBILITIES: · Perform all check-in and check-out tasks · Manage online and phone reservations · Inform customers about payment methods and verify their credit card data · Register guests collecting necessary information (like contact details and exact dates of their stay) · Welcome guests upon their arrival and assign rooms · Provide information about our hotel, available rooms, rates and amenities · Respond to clients’ complaints in a timely and professional manner · Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests · Upsell additional facilities and services, when appropriate · Maintain updated records of bookings and payments REQUIREMENTS AND SKILLS · Work experience as a Hotel Front Desk Agent, Receptionist, or similar role · Experience with hotel reservations software · Understanding of how travel planning websites operate, like Booking and TripAdvisor · Customer service attitude · Excellent communication and organizational skills · A degree in hotel management is a plus INTENT AND FUNCTION OF JOB DESCRIPTIONS: All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer. READY TO JOIN OUR TEAM? We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Equal Employment Opportunity Powered by JazzHR 85Ws9TS5cv

Job Description Responsible for the registration of new guest, departures, PBX, reservations, cashier close reports and front office reports. Interact and work closely with other departments in an efficient manner. Provide and maintain the highest possibly service standards to our clientele at all times. Essential Duties: • Completes the registration process by inputting and retrieving information from computer, confirming pertinent information including number of guests and room rates. Assigns rooms based on guest’s specific requests, VIP status etc. Issues keys and non-verbally confirms the room number and rate, • Informs guests on hotel facilities and amenities, provides directions within the property., • Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed, • Performs basic accounting procedures including exchange of foreign currency, cash handling, posting charged to guest folio, making adjustments etc, • Reviews reports such as credit limit report, arrivals/ departures, discrepancy report, group resumes etc and communicates pertinent information to the respective department, • Communicates credit issues to all revenue generating departments, • Projects a warm welcome, follows 10-5 rule, acknowledges waiting guests with no exception. Uses a clear and positive speaking voice, listens to understand requests, responds with appropriate action and provides options, • Communicates guests requests with the appropriate department, • Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve guest dissatisfaction using empowerment within acceptable limits. Consults FO managers for further assistance, • Reviews departing guest’s folios and invites guests back, • Makes reservations, • Excellent communication, interpersonal, and organization skills., • Must be able to carry 10 lbs., • Commitment to superior customer service and excellent customer service skills., • Proven ability to influence a team and achieve results., • Flexibility and creative problem-solving ability., • Strong initiative and self-motivation., • Fluency in job related English both verbal and non-verbal., • An appreciation and respect for the diversity of all individuals in the workplace., • Ability to handle pressure and work in a fast paced environment. Job Duties, tasks, schedules and requirements may be changed at any time. The receipt of a job description does not imply nor create a promise of employment, nor an employment contract of any kind.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESPONSIBILITIES AND AUTHORITIES: • Always treat guests with courtesy and respect in a variety of situations, • Honesty & Integrity, • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences, • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager, • Establishes and develops long term customer relationships providing value and profitability, • Enhances our guests’ stay by creating an inviting atmosphere, • Coordinates and multi-tasks job duties in an active environment, • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests Greeting and Welcoming Guests • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance, • Conduct sales within the General Store, • Understand the product within the General Store and have the ability to speak to the product, • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests' accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills. Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and will be home to Arlo Hotels’ next property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as a full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness rom, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood will have interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. BENEFITS • Complimentary Parking, • 401k Match, • Paid Holidays, • Paid Time Off, • Medical, Dental, Vision insurance, • Free Meals, • Tuition Reimbursement, • Training & Development

Job Description A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. The Administrative Assistant assists Sales Managers, Catering Managers and/or Conference Managers in providing world-class contracting, preparation, coordination and servicing of Hotel Customer base. Administers proposals, contracts and written correspondence in conjunction with Sales/Catering Team to communicate contractual information, event details and changes in conference programs to appropriate hotel operating departments and partnering teams. Duties and Essential Functions * Ability to juggle multiple tasks & projects with superb accuracy in a fast paced environment * Strong administrative skills and attention to detail * Exceptional customer service skills, over the phone and in person, with customers and internal departments * Ability to manage different personalities, work styles and needs * Write (or review) and distribute emails, correspondence memos, letters and customer specific communications as requested * Assist in the preparation of regularly scheduled reports * Assist with return phone calls. Qualify leads with additional details. Help clients with details on upcoming groups * Coordinate reservations and amenities for Managers. Ensure room is ready and amenity delivered prior to arrival * Assist with special project tasks, including mailings, sales blitz lists and other sales related activities * Prepare contracts for Sales and Catering Managers; merge, alter and distribute for a tentative booking * Assemble proposals and regret correspondence for Sales and Catering Managers * Create Post Convention Reports, merge corresponding thank you letters * Conduct Site Visit Tours as needed for Sales and Catering clients * Send first contact template response to Catering inquiries with basic hotel information * Assist in managing execution of small one-day meetings or rooms only programs * Work directly with Operations/Restaurant to help coordinate the handling of functions * Communicate with Catering and Conference events to inform cut off dates, review pickup reports for straight-line availability * Assist with event execution including walking meeting rooms to ensure set is accurate, greeting meeting planners in meeting rooms on event days, and communicating requests to appropriate department for execution * Other duties as assigned Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description Job Title: Night Auditor Department: Operations Reports To: Complex Director of Finance FLSA Status: Non-Exempt SUMMARY: The Night Auditor is responsible for reconciling all hotel cashier transactions, reviewing, and organizing, management reports on a timely basis, and reviewing billings and city ledger transactions Also is responsible for effectively communicating reports to all levels of management and fulfilling all guest service-related duties. RESPONSIBILITIES: • Understand and operate all functions of front desk activities., • Complete postings of all charges to guest folios., • Reconcile revenues with PMS revenue reports., • Generate and prepare the manager's daily report for the Management Review., • Process guest check-ins: confirm reservations, assign rooms, and issue room keys., • Process hotel room postings invoices, transactions, room charges, refunds, etc., • Maintain all records of room allowances and credits., • Process all check-outs and resolve disputed charges., • Answer all telephone calls promptly and courteously., • Follow established key control and guest security requirements., • Prepare various daily activity reports including. Food and beverage sales charge reports; and other income-producing department reports including closing reports as instructed by the finance department., • Coordinate guests' requests with other hotel departments., • Work on special projects as assigned., • Provide information regarding availability and rates for members and guests., • Monitor room status information. Know room locations, types of rooms available, and room rates., • Report unusual occurrences or requests to Security and Management., • Familiar with all safety and emergency procedures and accident prevention policies., • Maintain the cleanliness and neatness of the front desk and lobby areas., • Perform other appropriate tasks assigned by the Overnight Manager., • Process EOD turnover in the PMS system., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Gale Miami Hotel & Residences S.O. Ps to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions., • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner., • Be able to reconcile the following:, • Spa sales charge reports as instructed by the finance department.-collecting the Spa receipts daily per MOP, • Valet nightly sales reports, • Reconcile revenues with PMS revenue reports ( including open folios and house accounts), • Completion of “Check Out with Balances Folios” to ensure that all balances are at Zero., • Completion of Credit Limit Balances to ensure all Credit Card Approvals are up to Date., • Attend all hotel-required meetings and trainings., • Perform other duties as requested by management. QUALIFICATIONS: • Proven experience minimum 2 years as a Night Auditor or in a similar role, preferably in the hospitality industry., • Experience with accounting and facilities management software., • Proficiency in Microsoft Office., • Advanced math and bookkeeping skills, • Excellent verbal communication and customer service skills., • Ability to lift/carry up to 50 pounds of weight occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects., • Ability to stand for up to (8) hours without assistance., • Always maintain a warm and friendly demeanor., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Maintain regular attendance required by scheduling, which will vary according to the needs of the hotel., • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel-related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs. EDUCATION: • High School degree, GED or Equivalent., • Bachelor’s degree in hospitality and tourism (preferred) LANGUAGE SKILLS: • Excellent verbal communication skills in English and Spanish (preferred). REASONING ABILITY: • Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners., • Ability to work well under pressure and respond quickly and effectively to emergencies. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Standing for prolonged periods., • Able to lift/carry up to 50 pounds, etc. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud. The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary. The position is an at-will position and subject to termination with or without cause or notice.

Job DescriptionWe are currently looking to complete our Front Desk Team for ABAE Hotel by Eskape Collection, where you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. This open vacancy can be filled in by one person interested in a Full Time position (2 PM Shifts and 3 Overnight Shifts) or by two different people, one interested in 2 PM shifts and another in 3 Overnight Shifts. IMPORTANT: For the Overnight shift (11pm-7am) it is needed to have a valid Driver's License and be comfortable with parking guest's vehicles. This role is crucial in creating a welcoming atmosphere and maintaining the efficiency of our front desk operations. The candidate(s) we are looking for are self-efficient, dependable, and committed to delivering outstanding service for our boutique property. Key Responsibilities: Guest Reception: · Greet guests warmly and assist with check-in and check-out procedures. · Provide information about hotel facilities, services, and local attractions. · Handle guest inquiries, requests, and complaints promptly and professionally. Efficient Operations: · Maintain an organized and tidy front desk area. · Ensure accurate and efficient processing of guest reservations and registrations. · Utilize computer systems to update guest information, process payments, and generate reports. Self-Efficiency: · Take initiative to address guest needs and concerns independently and effectively complete a checklist and handover. · Demonstrate the ability to multitask and prioritize responsibilities effectively. · Troubleshoot and resolve minor issues without immediate supervision. Dependability: · Adhere to established check-in/check-out procedures and hotel policies. · Maintain regular attendance and punctuality to ensure smooth shift transitions. · Collaborate with team members to achieve a consistent and reliable guest experience. Communication: · Effectively communicate with guests, colleagues, and management. · Relay important information to the appropriate departments to enhance guest satisfaction. · Provide clear and concise instructions to guests regarding hotel amenities and services. Problem Solving: · Address and resolve guest issues promptly, escalating when necessary. · Collaborate with other departments to solve challenges and enhance overall guest experience. · Proactively identify potential issues and implement preventive measures. Hospitality Excellence: · Uphold the highest standards of hospitality and professionalism. · Anticipate and fulfill guest needs to exceed their expectations. · Foster a positive and welcoming atmosphere for guests and team members. Qualifications: · High school diploma or equivalent; additional education in hospitality is a plus. · Previous experience in a front desk or customer service role preferred. · Proficient computer skills, including knowledge of hotel management software (WebRezPro is a plus) · Excellent communication and interpersonal skills. · Ability to remain calm and focused in high-pressure situations. · Flexibility to work various shifts, including weekends and holidays. Advancement Opportunities: This position is a stepping stone for career growth within our organization. Successful Guest Services Front Desk Agents may have opportunities for promotion to supervisory or managerial roles, based on performance and demonstrated leadership skills. If you are a self-efficient and dependable individual with a passion for delivering exceptional guest experiences, we invite you to apply for the Guest Services Position. Join our team and be a part of creating memorable moments for our guests. Job Type: Part-time or Full Time Benefits: • Employee discount, • Flexible schedule, • Vacations and Sick Days (Full Time only)Schedule:, • 8 hour shift, • Afternoon shift, • Evening shift, • Holidays, • Overtime, • Weekends as neededWork Location: In person

Job Description Guest Experience Overnight Host Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Guest Experience Overnight Host is all about! Here's the quick lowdown on what you'll do day-to-day: • Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations, • Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions, • Runs and reviews daily reports/logs, • Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made, • Handle all guest complaints and inquiries in a courteous and efficient manner Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): • Minimum 1-year relevant experience at a comparable quality property, • Able to work weekends and holidays, • Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. The Cherries on Top (Nice-to-Haves): • Used HMS, HotSOS, REX systems in the past, • Knowledge of the local area, roadways, and services, • Speaks more than one language We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. • Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you., • Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together., • Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: • Dine at our team Canteen and save on meals!, • Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?, • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups., • Enjoy discounts at our restaurants and bars., • Speak up & put your own ideas into actions. Think differently!, • Discounted transportation passes and parking nearby., • Enjoy an annual paid Fun Leave, a day dedicated of having a blast!