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Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. . Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Complex Business Travel Sales Manager is responsible for effectively and proactively identifying, soliciting, and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting, closing, and maximizing performance of assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Proactively drive top line revenue for transient sales segments to include volume transient & consortia for primary hotels through customer acquisition and development strategies and tactics., • Identify and research potential accounts/clients and prospect for new business opportunities, generate leads, and set up meetings/presentations with clients, buyers, influencers, and agencies that will keep the hotels pipeline consistently full of opportunities., • Manage annual account rate negotiations requests for proposal through required RFP platforms., • Maintain and participate in an active sales solicitation program., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing., • Invite clients to the hotel for entertainment, lunches, tours and site inspections as appropriate., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Initiate and follow up on leads., • Handle inquiries as part of Inquiry Day Program., • Monitor production of all top accounts and evaluate trends within your market., • Meet or exceed set goals., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Meet and greet onsite contacts and travelers to garner and foster relationships, loyalty, and new opportunities., • Conduct outside sales calls 2-3 days per week, • Entertain clients as appropriate., • Abide by Prime Selling Time (PST)., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities., • Assist in the preparation of required reports in a timely manner., • Assist in implementing special promotions relating to direct sales segments, i.e. events, sales blitzes, etc., • Participate in industry trade shows and events which may require out of market travel., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team., • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as needed and scheduled. Qualifications:, • College course work in related field helpful., • At least 2 years sales experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information.

Job Description Front Office Manager We are seeking a highly organized and customer-focused Front Office Manager to oversee the smooth operations of our front desk team. The ideal candidate will be responsible for ensuring exceptional guest experiences, managing front desk personnel, and coordinating with various departments to enhance overall efficiency. This role requires strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving. Key Responsibilities: • Oversee daily front office operations, ensuring effective communication and coordination with housekeeping, maintenance, and other departments., • Manage and train front desk staff to provide top-tier customer service and maintain high levels of professionalism., • Handle guest inquiries, concerns, and complaints promptly and courteously, striving to achieve customer satisfaction and retention., • Monitor room reservations and occupancy rates, assisting in yield management strategies to optimize revenue., • Develop and implement standard operating procedures to enhance operational efficiency and guest experience., • Prepare and analyze reports on various metrics such as guest feedback, occupancy, and financial performance., • Ensure compliance with health, safety, and security regulations and maintain a safe working environment., • Collaborate with management to implement marketing and promotional strategies that increase guest engagement and hotel revenue., • Utilize property management systems to manage guest reservations, billing, and payments accurately and efficiently. Qualifications: • Proven experience in a front desk or customer service role within the hospitality industry., • Strong leadership and team management skills, with a demonstrated ability to motivate and develop staff., • Excellent communication and interpersonal skills, capable of interacting with guests and team members in a professional manner., • Proficiency in front office management software and property management systems., • Strong problem-solving skills with the ability to handle challenging situations with poise., • Attention to detail and the ability to multitask in a fast-paced environment., • High school diploma or equivalent; a degree in hospitality management or related field is preferred., • This position may require working flexible hours, including weekends and holidays., • The role is primarily based in a hotel environment, involving considerable interaction with guests and staff. Join Our Team: If you are a dedicated and enthusiastic professional with a passion for hospitality and customer service, we invite you to apply for the Front Office Manager position. Help us achieve excellence in guest satisfaction by leading our front desk team with your expertise and commitment to quality service.

Job DescriptionCompany Description Our Mindset / Who we are • We believe in performance, agility, innovation, fun, collective intelligence, and empowerment., • We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger., • We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact., • We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.Job Description Duties and Responsibilities: • Primary liaison between guests and Accor Sofitel, • Participate in New Hire Orientation, • Review today, next day arrivals (three days on the weekends), and all departures to research guest information and update guest profiles in Opera, • Communicate with Sales and Marketing team any arriving, in house, or departed guests that might be of interest of the brand or potential frequent clients, • Prepare VIP reports and distribute to the executive Office, • Assign VIP rooms and communicate with all departments, • Participate in daily staff line ups, • Possess the ability to assist staff in all FO job responsibilities – including break coverage and MOD Duties., • Responsible to encourage open communication channels amongst all the Sofitel New York Rooms division, • Coordinates on the day bookings with Reservations. Rooms Controlling – able to block rooms in advance for VIPs, Groups and specific allocations, adding necessary alerts, balancing the house count, with highlighting potential upselling opportunities., • Prepare requests for VIP amenities and ensure communication within all departments for proper delivery, proper placing and look, tracking, and retrieval, • Assist merging profiles, • Consistently communicate with peers with all other properties to share information, initiatives and information about our guests., • Review and maintain all email communication to our guests., • Welcome and greet guests, provide property tours, share the knowledge of our brand, • Assist to maintain the proper Vibe in all public areas, including lighting, music, etc, • Attend morning meetings, • Address guest's complaints and become guests' ally, • Walking public areas being the Sofitel Ambassador and ensuring guests are having a great experience, • Execute, maintain, train, and inspect that Sofitel Standards are followed within the Front Office, • Conduct room inspections for VIP arrivals, • Cover FOM shifts when needed, • Develop and maintain operational standards for all areas of the Front Office = Front Desk, Bell, Reservations, • Support and promote all hotel and company programs, policies and procedures, • Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation, • Build morale and spirit in conjunction with our cultural aspect, • Respond properly in any emergency or safety situation involving the hotel and its guests, • Actively participate in and attend meetings as requested, • Handle projects as assigned to their completion. Must be proactive & take initiative, • Review and obtain feedback from the employees Brand Ambassador: Throughout the hotel we actively seek to employ a unique, diverse and thoughtful group of people that are committed to delivering our unconventional brand of hospitality while also growing with us. • They are committed to and fully comprehend the idea of being of service;, • They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences;, • They are ambitious, vibrant and social/friendly individuals;, • They genuinely embrace diversity in all forms, interested to have people from all race and gender to be their friend;, • They encourage genuine relationships with guests that enable them to not only preempt needs but foresee desires;, • They have personality and depth;, • They have a desire and unyielding appetite for learning & knowledge—being in-the-know with what is happening in the city and around the world;, • They are creative in areas like music, cinema, art, performance, fashion, design, tech and business;, • They are engaging, socially adept and solution-based individuals able to navigate the scene with confidence and ease;, • They can entertain guests in a compassionate, respectful and meaningful manner;, • They are authentically themselves;, • The successful candidate must have a passionate approach to customer service, a positive attitude, exceptional organizational skills, a strong work ethic, a desire to work as part of a team, a willingness to work hard and to learn, attention to detail and an ability to follow through and complete all tasks., • The candidate should have excellent internal and external customer service skills, the ability to handle all guest needs, concerns, and accommodations along with developing positive relations., • Excellent written and verbal communication skills, strong decision making ability and attention to detail are equally important., • Frequently standing up behind the desk and front office areas, • Carrying or lifting items weighing up to 50 pounds, • Handling various objects, • Communication skills are utilized a significant amount of time when interacting with guests and employees., • Must be able to work nights, weekends, and/or holidays., • Multi-lingual, • Prior work experience in a related area, • College degree or currently studying hospitality, business, management Additional Information Our Culture / Be ALL you are with ALL your Heart At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us. • Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company., • We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day., • All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority., • Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite., • We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible., • Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.

Job Description Job Title: Front Desk Agent Location: Best Western Plus- Secaucus, NJ Department: Front Office Reports To: Front Office Manager FLSA Status: Non-Exempt Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team at Best Western Plus Secaucus. The ideal candidate will be the first point of contact for our guests, providing a warm welcome, efficient check-in and check-out processes, and exceptional customer service throughout their stay. The Front Desk Agent will handle guest inquiries, manage reservations, and ensure a seamless experience for all visitors. Key Responsibilities: • Greet guests upon arrival with a warm and friendly demeanor, ensuring they feel welcome., • Check guests in and out efficiently using the hotel's property management system., • Manage reservations, including modifications and cancellations, ensuring accuracy and attention to detail., • Respond to guest inquiries regarding hotel amenities, services, and local attractions with comprehensive knowledge., • Handle guest complaints and concerns professionally, ensuring swift resolution to enhance guest experience., • Process payments, maintain accurate billing, and manage financial transactions., • Assist with the coordination of guest services, such as transportation, room service, and special requests., • Maintain the cleanliness and organization of the front desk area and lobby., • Communicate effectively with other hotel departments to ensure guests’ needs are met., • Support the management team with administrative tasks and other duties as assigned. Qualifications: • High school diploma or equivalent; hospitality degree is a plus., • Previous experience in a front desk or customer service role preferred., • Proficient in computer systems, including property management software and Microsoft Office Suite., • Excellent communication and interpersonal skills., • Strong problem-solving abilities and attention to detail., • Ability to work in a fast-paced environment and manage multiple tasks simultaneously., • Flexibility to work various shifts, including evenings, weekends, and holidays. Physical Requirements: • Ability to stand for long periods and lift up to 25 pounds., • Must be able to navigate the hotel’s premises and assist guests with their luggage when needed. What We Offer: • Competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans., • Opportunities for professional growth and development within the company., • A dynamic and supportive team environment. If you are a motivated individual with a passion for hospitality and a desire to create memorable experiences for guests, we invite you to apply for the Front Desk Agent position at Best Western Plus Secaucus.

Job Description JOB TITLE: Front Desk Agent, hourly rate $20.00. Night Audit Shifts rate of pay $22.00 REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description COMPANY OVERVIEW Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Spa Supervisor supports Spa Management across multiple regional locations, as needed, by overseeing daily operations, providing team leadership, managing reservations, and ensuring exceptional guest service. Responsibilities encompass training, inventory management, payroll, scheduling, and financial reporting. This role also supports the management of the front desk, lounge, locker rooms, and ancillary facilities, such as fitness centers or pools, where applicable. The Supervisor communicates clearly with guests and staff to address their needs and concerns while maintaining exceptional customer service standards. Additionally, the Spa Supervisor facilitates the timely and effective resolution of any guest or employee partner issues that arise throughout the day. Effectively communicates with guests and spa team to understand their needs and areas of concern, while maintaining a high level of customer service to maximize guest satisfaction and profitability. ESSENTIAL FUNCTIONS • Adhere to TRILOGY’s philosophy of “Flawless Service, Every Guest, Every Day” along with Spa policies and procedures., • Anticipate guest needs and maintain Spa and TRILOGY’s service standards, including FORBES 5 Star criteria., • Interact cooperatively and professionally with guests and the spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines., • Ensure proper daily coverage in all operational roles for seamless guest service experience., • Greet guests warmly, offering a welcoming atmosphere upon arrival. Use professional language and etiquette while providing comprehensive tours of the spa facility., • Provide extensive knowledge to thoroughly describe and guide guests through all spa services, treatments, retail products, and amenities., • Responsible for daily spa operations, including opening and closing functions, cash handling procedures, general facility maintenance, and nightly point-of-sale bank audit reconciliation., • Oversee the Spa Attache team to ensure that spa and salon appointments are booked professionally and accurately according to guest preferences while managing the appointment schedule for maximum booking opportunities., • Ensure the spa team consistently delivers exceptional service by utilizing training materials for new and existing protocols, monitoring performance, documenting compliance with service standards and policies, and motivating the team toward success., • Ensure Spa Attaches receive proper training and support and are informed about treatments, groups, and other promotions., • Lead by example in promoting, selling, and upselling spa services, packages, and retail products to guests., • Maintain cleanliness in the spa facility, lounges, and retail area throughout the day., • Execute and communicate promotions, including developing marketing links from the spa booking system., • Ensure the spa team adheres to safety, sanitation, and disinfection standards by properly cleaning and sanitizing products, rooms, tools, and equipment in compliance with TRILOGY and state regulations., • Resolve guest concerns and communicate any complaints or maintenance issues to Spa Management., • Assist Spa Management with departmental scheduling needs., • Support Spa Management in maintaining provider licenses and renewals., • Participate in regular inventory processes with Spa Management to ensure sufficient stock levels of retail and professional supplies., • Assist in monitoring inventory, ordering product supplies, and preparing end-of-month reports., • Conduct daily inspections of the treatment room checklist, noting inconsistencies while collaborating with the spa support staff., • Support Spa Management in achieving monthly sales goals., • Assist the Spa Management with interviewing, hiring, onboarding, and training processes., • Provide support to the Spa Management team during all Group and VIP events., • Attend all relevant spa and hotel/resort meetings, such as staff meetings, hotel pre-con meetings, daily stand-ups, and weekly operations meetings., • Must have a minimum of 2-year College associate’s degree or any other combination of education, training, and experience that provides the required knowledge, skills, and capabilities., • Previous Supervisory experience preferred., • At least 1-3 years’ experience in customer service, spa, hospitality, sales, and/or retail., • At least 1 year of luxury retail sales experience., • Must be sales-driven and have a customer service-oriented personality, as the position requires making spa/product recommendations and selling products and services., • Must be polished, professional, and strong command of written and verbal English., • Must be organized, proactive, and highly attentive to detail., • Must be proficient in Microsoft Office (Outlook, Word, Excel)., • Previous experience with Booker, Book4Time, Spa Soft preferred., • Medical, Dental and Vision (FTE only), • 401K Matching, • PTO – Paid/Holiday Time Off, • VTO – Voluntary Time Off The hourly pay range for this role is $22.50 - $28.93. This rate is only applicable for jobs to be performed at 111 SKIN SPA/CLINIC at The Plaza Hotel. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Job Description Job Title: Overnight Front Desk Agent Location: Best Western Plus Meadowlands- Secaucus, NJ Job Type: Full-time/Part-time Shift: Overnight (11 PM - 7 AM) Position Overview: The Overnight Front Desk Agent is the first point of contact for our guests during the night shift, responsible for delivering exceptional customer service while ensuring the smooth operation of the hotel during overnight hours. This role requires a detail-oriented, proactive individual who can handle various tasks, including check-ins and check-outs, responding to guest inquiries, managing reservations, and ensuring the security and safety of the hotel. Key Responsibilities: • Greet and welcome guests upon arrival in a friendly and professional manner., • Conduct efficient check-in and check-out procedures, processing payments and ensuring accurate billing., • Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities., • Manage room reservations, cancellations, and modifications through our hotel management system., • Monitor hotel security and maintain a safe environment for guests and staff, reporting any incidents or emergencies to management., • Handle guest complaints with professionalism, seeking to resolve issues in a timely manner., • Maintain cleanliness and organization at the front desk and lobby area., • Prepare and distribute nightly reports and documentation as needed., • Assist in light housekeeping duties, restocking supplies, and maintaining inventory., • Collaborate with security and housekeeping teams to ensure guest satisfaction and safety., • Stay informed about the hotel’s policies, procedures, and promotions to provide accurate information to guests., • Perform other related duties as assigned by the management. Qualifications: • High school diploma or equivalent; additional hospitality-related education is preferred., • Prior experience in front desk operations or customer service, • Strong communication and interpersonal skills., • Ability to work independently and make sound decisions in a fast-paced environment., • Proficient in computer software and hotel management systems., • Excellent problem-solving skills and attention to detail., • Flexibility to work overnight shifts, weekends, and holidays., • Ability to lift and move items up to 25 pounds and stand for extended periods. What We Offer: • Health, dental, and vision insurance options, • Paid time off and holiday pay, • Employee discounts on hotel stays and amenities, • Opportunities for professional development and career advancement Best Western Plus Meadowlands is an equal opportunity employer and values diversity in our workforce. We encourage all qualified candidates to apply.

Job DescriptionLuxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience. The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer. Responsibilities:* COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building Safety information Qualifications:* Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior Hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Front Desk Agent REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Front Desk Agent - JdV by Hyatt Brooklyn Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the JdV by Hyatt located in Brooklyn, NY. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns. What You Will Be Doing: • Greets, registers, and assigns rooms to guests. Issues room key and gives directions., • Sorts incoming mail and faxes for guests., • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions., • Keeps records of room availability and guests' accounts., • Computes bill, collects payment, and makes change for guests., • Makes, confirms, and cancels reservations. The Ideal Candidate: • Previous experience as a Front Desk Agent is preferred, • Experience in a customer service industry is required, • Experience with cash-handling and accurate billing is required, • Has the ability to multi-task with multiple communication platforms open About Us: From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: We offer a range of benefits including, but not limited to: • Growth and development tools and access to learning, • Robust PTO policies, • Medical/Dental/Vision Coverage, • 401k matching, • Employee Assistance Program, • Discounted products and services Midas Hospitality is proud to be a drug free workplace and equal opportunity employer. Job Posted by ApplicantPro

Job DescriptionSummary of Position: The Overnight Front Desk Agent consistently exceeds guest expectations by greeting, receiving, welcoming, registering, responding to guest inquiries, maintaining accounts, checking out, and handling cash and credit cards. DUTIES AND RESPONSIBILITIES: • Warmly greet all guests and patrons upon entering and departing the hotel., • Consistently extend the highest level of hospitality to all guests and customers while welcoming them and checking them in efficiently., • Allocate accommodations correctly, with special attention to VIP clients, retrieving and utilizing all relevant guest information., • Maintain strict confidentiality of all hotel guest information and records, • Offer all guests assistance with luggage to their rooms politely and efficiently., • Carry out a daily in-house guest reservation and correspondence audit., • Maintain efficiency and friendliness during the entire checkout., • Work to resolve any guest complaints or queries per Firmdale standards., • Apply all hotel credit procedures discreetly and tactfully., • Maintain a high level of communication and response to the Assistant Front Office Manager (AFOM) and the Front Office Manager (FOM) and between the front of house and all other departments within the hotel., • Complete all filing according to hotel standards., • Accurately record all reservations taken at the Front Desk accurately., • Follow all handover procedures at the end of every shift., • Ensure all charges are posted and the correct amount is billed to guests and function accounts., • Count assigned banks at the start and end of every shift and rectify any problems., • Adhere to requirements and maintain the security of cash, property, and valuables located within the reception area., • Ensure all accounts balance with credit card machines and allowances are accounted for with the correct backup., • Transfer accounts to sales recording accurate information and including the correct documentation., • Always understand and adhere to the hotel security policy., • Have a thorough knowledge of the hotel and the company., • Maintain a clean and organized workplace., • Promote other Firmdale hotels and restaurants., • Consistently demonstrate Firmdale Core Values, Attention to Detail, Enthusiasm, Passion, Relationships and Resilience., • Stand for a complete 8-hour shift, 5 days a week., • Ability to read, review, enter, and retrieve information from computer and hard copies including internal documents, guest identification documents, and internal memos., • Able to use a computer keyboard and mouse and telephone system., • Ability to communicate both written and verbal and use systems to document activities., • A high school diploma, hospitality training or certification, and a 2- or 4-year degree is preferred, college degrees in hospitality are a plus., • Previous reception or customer service experience, preferably within a 4- or 5-star hotel., • Excellent level of spoken and written English, • Friendly & professional telephone etiquette, • Ability to remain calm under pressure., • Paid vacation, sick and personal days, • Health, dental, vision, and life insurance plans, • Commuter benefits, • Holiday staff parties and staff appreciation events, • In-house uniform dry cleaning services, • Employee meals while on duty, • Departmental and company-wide incentive programs

Job Description The role… At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options and other amenities but not limited to gym, spa and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, capable multi-tasker as well as level-headed, professional in demanding and fast paced environments. Main Duties • Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service from the moment they enter a Soho House & Co property, • Expert in performing all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc., • Answer incoming emails and inquires via various digital portals members and guests have access to as well as printing/scanning documents for members and guests joining us in rooms (hotel), • Responsible for knowing any updates regarding hours of operation, reservation restrictions and matters that will result in change of workflow by communicating with all departments daily, • Handle all accounting related inquiries (i.e. sending folios, fielding disputes, billing, receipts, refund requests) as well as walkout retrievals and keep all lost credit cards in safe, • Comfortable discussing Soho House amenities, room types, room descriptions, rates and availability as well as suggesting room preferences that increase revenue stream and elevate guest experience, • Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler, • At least 1 year of similar role or customer service / facing role, • Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities., • Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera, • Problem solving skills and bring conflict resolution to any anticipated or current matter, • Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment, • Strong communication skills and ability to understand and follow written and verbal instructions, • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to work on your feet for at least 8 hours., • Fast paced movements are required to go from one part of the club to others., • Must be able to move, pull, carry or lift at least 40 pounds. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$24—$24 USD

Job DescriptionBenefits: • Health insurance, • Flexible Scheduling, • Career Advancement Opportunities Responsibilities • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job DescriptionDescription: Looking for a friendly front desk agent to join our team at Home2 Suites by Hilton Manhattan View Long Island City NY! Administration · Register and assign rooms to guests. · Issue room key and escort instructions to Guest Service Agent or directly to guest. · Sort and track incoming mail and messages. · Transmit and receive messages using all communication avenues. · Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. · Keep record of room availability and rate. · Compute bill, collect payment, and make change for guests. · Make, confirm, and cancel reservations via all communication avenues. · Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. · Make reservation, transportation, or entertainment reservations for guest. · Deposit guest valuables in hotel safe deposit box. · Ability to accurately use various office software. · Have a full working knowledge and expertise of each shift including night audit. Support · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to accurately report information. · Ability to assist with various office tasks as needed. · Ability to scrupulously follow all StepStone and hotel policies and procedures. · Attend required meetings. Personal Effectiveness · Projects and assignments are completed thoroughly, professionally, and with care. · Adjusts to high-pressure conditions and is open to change. · Assumes responsibility for personal growth and development. · Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Communication · Understands and communicates the StepStone Mission and core values · Expresses ideas and conveys information clearly, effectively, and professionally. · Actively listens to others. · Conveys company information, decision, or problems to appropriate parties on a timely basis. · Works to resolve disagreements and is respectful of peers and co-workers. Requirements: · Must have a comprehensive knowledge of all hotel departments and functions. · Must have good mathematical and computer skills. · High school education required. Relevant training and experience and additional education preferred. · CPR and first aid training preferred. · Additional language ability preferred. Physical Requirements · Minimum lifting of 20 pounds. · Pushing, bending, stooping, upward reaching, manual dexterity. · Hearing, writing, typing. · Minimum pulling of 20 pounds. · Other duties may be assigned.

Job Description ABOUT THE COMPANY Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London. Maxime’s is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley tradition of providing exceptional experiences for our members and guests. Maxime’s mission is to deliver excellence in service standards and hospitality. Exhibiting passion for what we do within the values of who we are. Inward looking rather than outward projecting. A club of comfort and discretion where members’ needs are met with personality and humility. An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff. Maxime’s is seeking a friendly and professional Receptionist to join our team. Reporting to the Reception Manager the Receptionist will assist members with their needs, creating a welcoming atmosphere. COMPENSATION AND BENEFITS • Comprehensive benefits plan, including medical, dental, vision and life insurance., • Generous paid time off programs (vacation and personal days)., • 401k retirement savings plan with company match., • Pre-tax commuter benefits., • Work life and wellness benefit platform., • Discount program offering Retail, Restaurants & Activities discounts., • Freshly prepared Staff Meal whilst on duty., • Uniform and dry cleaning provided., • Ensuring the smooth and efficient running of the reception area at all times whilst on shift and making sure that the guests are properly guided/ checked in for multiple dining rooms and bars., • Ensuring all members are welcomed to the club using the appropriate name/title., • To ensure all club rules set out in the member handbook are adhered to by our members and their guests., • To ensure the dress code is adhered to at all times and advising members and their guests accordingly., • To ensure all members and their guests are accounted for in the signing-in system by the team and all other guests of management/trades people are verified and logged before entry., • Monitoring all bookings, guest lists, function sheets etc. for accuracy before the start of each service., • Directing people to the relevant areas on arrival at the club and uniting members with their guests., • Overseeing all general enquiries, emails and messages and ensuring they are dealt with appropriately., • To carry out a head count of all members and guests at 2am on Thursday, Friday and Saturday., • Ensuring the reception team deal with any lost property queries, liaising with the member or guest when necessary., • Ensuring the cloakroom is fully equipped and organized., • Enforcing the staff grooming policy for reception, ensuring uniforms are in perfect condition, ordering and arranging repairs, cleaning etc. when needed., • To attend any management meetings when necessary., • Answering the telephone, dealing with all enquiries and bookings as necessary., • To ensure the Reception Area is kept clean and tidy at all times., • To ensure the heating, lighting and music are at the correct levels to preserve the correct ambience in reception., • Monitoring the weather and open or close canopies as required., • Must have Restaurant reception experience., • Has a passion for exceptional hospitality in food and beverage., • Demonstrates strong communication and interpersonal skills, both verbal and written, with the ability to effectively collaborate with cross-functional teams., • Demonstrated knowledge of general directions, travel times and access points to various forms of transportation., • Operates at a high level of integrity, accuracy, and attention to detail., • TIPS Certification preferred., • NYC DOH certification preferred., • Familiarity with restaurant POS and reservations systems is preferred. Ability to learn and adapt to new systems (Tevalis & SevenRooms) required., • Knowledge of phone systems and proper phone etiquette, or ability to learn., • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business., • Willingness to maintain a clean, healthy, and safe working environment., • Ability to coordinate multiple activities with attention to detail., • Ability to work independently, with minimal supervision., • Ability to speak multiple languages is always welcomed., • Ability to handle difficult situations calmly and professionally., • Professional work collaboration with experts in the food and hospitality field.., • Opportunity to work with a exceptional products and in unique environments., • Ability to be flexible with job demands and open-minded when being asked to complete tasks., • Ability to operate and use all equipment necessary to run the restaurant., • Ability to operate with grace under pressure., • Ability to move or handle equipment throughout the restaurant generally weighing up to 50 pounds., • Ability to work varied hours/days as business dictates., • Ability to stand for up to 8-10 hours a day. EEO STATEMENT Maxime’s is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status.

Job DescriptionAccount Executive - Luxury Travel Public Relations Finn Partners Travel Division is looking for a smart, savvy and driven Account Executive to join our growing team. We are a NYC-based, full-service creative communications agency specializing in travel and lifestyle communications, social media and content creation. We’re a passionate, talented group of go-getters who pride ourselves on a razor-sharp awareness of trends and what’s next. Our clients are (humble brag) the best in the travel biz, if we do say so ourselves, and include Mandarin Oriental, SoHo House, Montage, Seabourn, and others. We are a welcoming and diverse group who prize creativity, respect, kindness, attention to detail, and a positive disposition above all else. We currently offer the following perks for this role: · Generous time-off policy with extra time off during the summer and office closure between Christmas and New Year’s Day · Travel · Hotel stays · Company travel + consumer discounts (from rental cars to Tiffany’s!) · Complimentary reservations of company house in upstate NY · Frequent happy hours and team outings · Wellness subsidy · 401K · Affordable, comprehensive health insurance · Hybrid In-Office/WFH schedule Now that we’ve (hopefully) sold you on us, let’s get to the role. Our ideal AE candidate thrives in tackling new challenges every day, has 2-3 years of prior public relations work experience and a proven track record for securing media placements for clients in consumer outlets (feel free to brag!). Travel or hospitality PR experience is a bonus but not required. The AE has exceptional communication and interpersonal skills, is highly organized, has a proactive take-initiative attitude, and can manage public relations workloads effectively across a variety of client accounts. Utilizing their media relations experience and connections, along with social media experience (ideally), some of the key duties of an AE include, but are not limited to: supporting media relations activity for client accounts, securing earned media, developing and overseeing monthly reports, maintaining client lists, contributing to PR plans and strategies, and brainstorming creative programming and pitches. In this role, work travel and a valid passport are required! As an AE, you will be a key member of our highly motivated, skilled, collaborative, and creative team engaged in a range of assignments spanning hotel and brand launches, thought leadership, social media and stakeholder engagement. This role is based in our New York office; NYC metropolitan area qualified residents seeking in-office or WFH schedules are desired. WFH qualified applicants residing in the USA Eastern, USA Central time or USA Pacific time zones will also be considered for this position. Responsibilities: · Serve as a point of contact for clients and handle day-to-day activities of the account team, client projects and account management to ensure exceptional service to our clients · Lead client news engine efforts, including developing pitches and securing coverage, working with media on story development, handling incoming media requests · Cultivate relationships with national, regional, and online media, and with freelancers and influencers; Identify industry trends and build creative and strategic pitches to support them · Write structured, persuasive copy; highly skilled in writing in a range of styles including: news releases, pitches, media Q&As and status reports Serve as editor and help set direction on development of releases, customer profiles, bylined articles, and other press materials · Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs · Lead monthly and annual reporting efforts for our clients, showcasing “wins,” key initiatives and successes · Support new business proposals, team brainstorm sessions, and staff meetings · Maintain current knowledge of news and events regarding our clients, their industries, and their competition: read news outlets; know what is happening in the business landscape of our clients; Continuously explore and assess value-added solutions and new ideas for implementation Requirements: · 2-3 years prior experience working in a public relations role; travel or hospitality PR experience is a bonus, but not required · Bachelor’s degree · Experience working with traditional and new media, social media and digital campaigns · Proven experience in pitching and securing stories in top-tier consumer media outlets – including travel, lifestyle, consumer business titles · Experience in writing and managing client programs and reports · Strong project management and client relationship skills · Excellent oral and written communications skills (includes presentation skills, editing skills, and strong attention to detail) · Experience working withCision, Muckrack and other measurement platforms Anticipated Salary: $63,000-67,000; salary commensurate with experience and dependent upon workplace. To Apply: Please upload your resume, upload your cover letter detailing your recruitment prior work experience, and indicate your desired salary in $US Dollars. While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest. About Finn Partners: Finn Partners was launched in 2011 to realize Peter Finn's vision to create a leading communications agency dedicated to shaping a bold new future in which innovation and partnership are strong drivers of the brand. Finn Partners specializes in the full spectrum of communications services, including digital and social media. Practice areas include arts, consumer lifestyle & sports, corporate social responsibility, education, health, manufacturing, technology, travel, and public affairs. We are entrepreneurial-minded, global, and focused on integrated programs that bring to life the world-changing technologies, products, and services of our client partners. Our company culture celebrates delighting our clients with innovative and creative campaigns and programs, and we provide opportunities for our employees to conduct career-meaningful work in a creative, fast-paced, collaborative, and fun environment. We work hard and play nice. Headquartered in New York City, the agency has 1,000+ employees, with offices in 24 cities around the world: Atlanta, Boston, Chicago, Denver, Detroit, Dublin, Hong Kong, Honolulu, Fort Lauderdale, Frankfurt, Jerusalem, London, Los Angeles, Munich, Nashville, Paris, Portland, San Francisco, Seattle, Shanghai, Singapore, Tamuning (Guam), Vancouver (Wash.) and Washington D.C. #LI-DK1 #LI-HYBRID Powered by JazzHR RsFYwPmbIG

Job Description Market Segments: • Corporate Negotiated & Entertainment. We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing. Experience: • Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through., • Membership team to leverage and share leads back and forth., • Conduct site inspections, client entertainment, sales trips and trade shows as required., • Monthly target of proactive phone calls and site inspections/client entertainment., • Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business., • Create quarterly and yearly action plans., • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market., • Ability to be well versed on current trends in various markets and maintain confidentiality of information., • Attend hotel clients and local community business events to network and maintain high visibility, • Update management and relevant departments on VIP arrivals, meet and greet accordingly, • Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI, • Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system, • Identify and communicate ideas, customer expectations from assigned segments and territory, • Perform job functions with attention to detail, speed and accuracy, • Prioritize, organize and follow-up on all actions, • Be a clear thinker, remaining calm and resolving problems using good judgment, • Understand guest service needs, • Work with minimal supervision, • Maintain confidentiality of guest and client information and pertinent hotel data., • Exceptional interpersonal skills - able to represent the property in the community, • Ability to prioritize and organize work assignments, • Ability to meet deadlines, • Experience with technology such as, • Delphi.fdc (sales force), • Opera Cloud, • Alliants, • Microsoft Office Suites Travel Perhaps 1 week per quarter. Day to Day duties: • Attend 9am, morning meeting for sales representative. Share this responsibility with Sales & Marketing Coordinator., • Occasionally create delphi reports as and when needed., • Refine existing and create new SOP’s where necessary. SOP's are a critical part of achieving success., • Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report., • Ability to work independently and without close supervision. Qualify any reactive leads., • Solicit new business. Estimated at 2.5 million in net room revenue for 2025. GROUP • Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours., • Ballroom events, set up booking in Delphi and unique booking link. Offer tours as needed., • Presidential Suite events are considered group revenue., • Prepare and issue group contracts and ensure payments collect initial and final deposits., • Use Hoteligence/demand 360 to solicit new corporate negotiated accounts., • Solicit new business from the Financial District neighborhood., • Work with the membership team to potential uncover new leads for corporate accounts., • Ensure all accounts are maintained in delphi and daily reports scheduled., • Use the ‘reservations entered yesterday opera report’ to uncover potential new corporate accounts., • Establish relationships with large entertainment accounts such as but not isolated to TAG/Ascot/Altour etc and increase production for entertainment business from them., • Establish relationships with Studios and relevant accounts on the West Coast to increase production in the entertainment segment., • Keep on top of award shows, concerts, fashion shows and all entertainment related activities in NY and penetrate our share of the business. Powered by JazzHR IKhBzVrKJ7

Job DescriptionAccount Executive - Maverick Travel Public Relations Maverick Creative, a Finn Partners company, is looking for a smart, savvy and driven Account Executive to join our growing team. We are a NYC-based, full-service creative communications agency specializing in travel and lifestyle communications, social media and content creation. We’re a passionate, talented group of go-getters who pride ourselves on a razor-sharp awareness of trends and what’s next. Our clients are (humble brag) the best in the travel biz, if we do say so ourselves, and include Thompson Hotels, Park Hyatt, Arlo Hotels, Rocco Forte Hotels, RVshare, and others. We are a welcoming and diverse group who prize creativity, respect, kindness, attention to detail, and a positive disposition above all else. We currently offer the following perks for this role: • Generous time-off policy with extra time off during the summer and office closure between Christmas and New Year’s Day, • Travel, • Hotel stays, • Company travel + consumer discounts (from rental cars to Tiffany’s!), • Complimentary reservations of company house in upstate NY, • Frequent happy hours and team outings, • Wellness subsidy, • 401K, • Affordable, comprehensive health insurance, • Hybrid In-Office/WFH scheduleNow that we’ve (hopefully) sold you on us, let’s get to the role. Our ideal AE candidate thrives in tackling new challenges every day, has 2-3 years of prior public relations work experience and a proven track record for securing media placements for clients in consumer outlets (feel free to brag!). Travel or hospitality PR experience is a bonus but not required. The AE has exceptional communication and interpersonal skills, is highly organized, has a proactive take-initiative attitude, and can manage public relations workloads effectively across a variety of client accounts. Utilizing their media relations experience and connections, along with social media experience (ideally), some of the key duties of an AE include, but are not limited to: supporting media relations activity for client accounts, securing earned media, developing and overseeing monthly reports, maintaining client lists, contributing to PR plans and strategies, and brainstorming creative programming and pitches. In this role, work travel and a valid passport are required! As an AE, you will be a key member of our highly motivated, skilled, collaborative, and creative team engaged in a range of assignments spanning hotel and brand launches, thought leadership, social media and stakeholder engagement. This role is based in our New York office; NYC metropolitan area qualified residents seeking in-office or WFH schedules are desired. WFH qualified applicants residing in the USA Eastern, USA Central time or USA Pacific time zones will also be considered for this position. Responsibilities: • Serve as a point of contact for clients and handle day-to-day activities of the account team, client projects and account management to ensure exceptional service to our clients, • Lead client news engine efforts, including developing pitches and securing coverage, working with media on story development, handling incoming media requests, • Cultivate relationships with national, regional, and online media, and with freelancers and influencers; Identify industry trends and build creative and strategic pitches to support them, • Write structured, persuasive copy; highly skilled in writing in a range of styles including: news releases, pitches, media Q&As and status reports Serve as editor and help set direction on development of releases, customer profiles, bylined articles, and other press materials, • Anticipate and proactively offer solutions to senior team leadership for executional issues specific to assigned programs, • Lead monthly and annual reporting efforts for our clients, showcasing “wins,” key initiatives and successes, • Support new business proposals, team brainstorm sessions, and staff meetings, • Maintain current knowledge of news and events regarding our clients, their industries, and their competition: read news outlets; know what is happening in the business landscape of our clients; Continuously explore and assess value-added solutions and new ideas for implementationRequirements:, • 2-3 years prior experience working in a public relations role; travel or hospitality PR experience is a bonus, but not required, • Bachelor’s degree, • Experience working with traditional and new media, social media and digital campaigns, • Proven experience in pitching and securing stories in top-tier consumer media outlets – including travel, lifestyle, consumer business titles, • Experience in writing and managing client programs and reports, • Strong project management and client relationship skills, • Excellent oral and written communications skills (includes presentation skills, editing skills, and strong attention to detail), • Experience working withCision, Muckrack and other measurement platformsAnticipated Salary: $63,000 - $67,000; salary commensurate with experience and dependent upon workplace. To Apply: Please upload your resume, upload your cover letter detailing your recruitment prior work experience, and indicate your desired salary in $US Dollars. While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest. About Finn Partners: Finn Partners was launched in 2011 to realize Peter Finn's vision to create a leading communications agency dedicated to shaping a bold new future in which innovation and partnership are strong drivers of the brand. Finn Partners specializes in the full spectrum of communications services, including digital and social media. Practice areas include arts, consumer lifestyle & sports, corporate social responsibility, education, health, manufacturing, technology, travel, and public affairs. We are entrepreneurial-minded, global, and focused on integrated programs that bring to life the world-changing technologies, products, and services of our client partners. Our company culture celebrates delighting our clients with innovative and creative campaigns and programs, and we provide opportunities for our employees to conduct career-meaningful work in a creative, fast-paced, collaborative, and fun environment. We work hard and play nice. Headquartered in New York City, the agency has 1,000+ employees, with offices in 24 cities around the world: Atlanta, Boston, Chicago, Denver, Detroit, Dublin, Hong Kong, Honolulu, Fort Lauderdale, Frankfurt, Jerusalem, London, Los Angeles, Munich, Nashville, Paris, Portland, San Francisco, Seattle, Shanghai, Singapore, Tamuning (Guam), Vancouver (Wash.) and Washington D.C. About Maverick Creative: Maverick Creative is an NYC-based creative communications agency specializing in modern storytelling for travel and lifestyle clients. Media-forward, digitally visionary and deeply experienced with eyes on the next horizon, Maverick Creative combines razor-sharp awareness of industry trends and a tight embrace of contemporary storytelling with partnership development, content creation, experiential events, executive thought leadership and of-the-moment social media campaigns to grab media and consumers alike. Our clients include global hospitality brands including Hyatt’s Boundless Portfolio, Arlo Hotels and Rocco Forte Hotels; independent and boutique hotels including The Point in the Adirondacks, Asbury Ocean Club in New Jersey and The Shelbourne in Dublin, and travel services like RVshare, Sentient Jet private aviation and others. Maverick Creative is a spin-off of Finn Partners and enjoys the benefits, leadership and support of Finn’s global team. #LI-DK1 #LI-HYBRID Powered by JazzHR BXHHDrfcsb

Job DescriptionDescription: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivaled service that is greatly admired. On a leafy stretch of the Upper East Side, just moments from Central Park, a New York icon returns. Once a discreet address, The Surrey has been reimagined as a Corinthia hotel, where Manhattan glamour is paired with considered design, warm hospitality and a deep connection to its neighborhood. Rooted in heritage and attuned to the present, The Surrey, A Corinthia Hotel invites a new generation to experience the Upper East Side with the ease of a local and the elegance of a classic. The Income Auditor / Jr. Accountant The Income Auditor / Jr. Accountant is responsible for ensuring the accuracy, completeness, and compliance of the hotel’s daily revenue activity. This role performs detailed revenue auditing, supports cashiering controls, assists with accounting operations, and contributes to the monthly financial close. The position requires strong analytical skills, attention to detail, and collaboration with operational departments. Summary of Responsibilities Revenue Audit & Reporting • Reconcile daily hotel revenue across all operating departments., • Verify room charges, Toast (In-Room Dining), Book4Time (Spa), and all adjustments for accuracy and proper support., • Prepare and distribute the Daily Revenue Report (DOR)., • Review Guest Request charges to ensure all required backup is attached to folios for accurate accounting reconciliations., • Validate Comp and House Room documentation and ensure proper backup is attached to reservations for NYS audit and internal audit compliance., • Perform daily scanning and filing of Casa Tua checks for use by Front Office and Accounting, • Cashiering & Financial Controls, • Perform general cashiering duties and support front-of-house cash handling as needed., • Audit cashier banks to ensure compliance with internal controls and hotel policies., • Process paid-out reimbursements and petty cash reimbursements., • Investigate cash discrepancies and resolve variances in a timely manner., • Prepare the monthly Casa Tua credit card fee billback. Cashiering & Financial Controls • Perform general cashiering duties and support front-of-house cash handling as needed., • Audit cashier banks to ensure compliance with internal controls and hotel policies., • Process paid-out reimbursements and petty cash reimbursements., • Investigate cash discrepancies and resolve variances in a timely manner., • Assist the Purchasing Manager with receiving functions when required., • Reconcile monthly purchasing card (P-Card) activity, ensuring all receipts, coding, and supporting documentation are accurate and submitted on time., • Support the month-end close process through reconciliations, documentation, and follow-up on outstanding items., • Assist with preparation of journal entries and gathering supporting documentation., • 1–3 years of experience in hospitality accounting, income auditing, or hotel front-office cashiering required., • Experience with hotel PMS and POS systems (Opera, Toast, Book4Time, or similar)., • Prior exposure to month-end close processes preferred., • Experience working in a luxury, boutique, or high-volume hotel environment is a plus., • Strong understanding of basic accounting principles and internal controls., • High attention to detail and accuracy in reviewing financial data., • Strong analytical and problem-solving skills, especially in investigating discrepancies., • Proficiency in Microsoft Excel (VLOOKUP, pivot tables, basic formulas)., • Ability to work in a fast-paced hotel environment and meet daily deadlines., • Excellent communication skills with the ability to collaborate across departments., • Strong organizational skills and ability to manage multiple tasks simultaneously., • Ability to maintain confidentiality and handle sensitive financial information., • Knowledge of NYS audit requirements and hospitality compliance is a plus., • Ability to work independently and with minimal supervision while maintaining accuracy and accountability.

Job Description Our Company Equinox Hotels will cater to the high-performance traveler guest and those aspiring for high performance and will fuse substance and style to serve as the ultimate hotel destination with a 360-degree lifestyle experience. Our hotels will offer the bespoke experiences and unparalleled services consumers have come to expect from Equinox over its 25-year history. Our Code IT’S NOT FITNESS. IT’S LIFE. We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them, and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others, we are excited to discuss career opportunities with you. Job Overview Primary role as the liaison between the customer and hotel departments to execute event details accurately and flawlessly. Will work with the Senior Account Services and Sales Manager to make sure contract expectations are met and exceeded. This position is accountable for ensuring total guest satisfaction for all group-related functions, maximize profitability and generate repeat group business. The ideal candidate must thrive in a challenging and fast-paced environment where prioritizing and multi-tasking are second nature. This position requires an individual who can align themselves and their day-to-day functions with our brand. Position will also include a sales component and goal. This individual will also report directly to the Director of Sales & Marketing. Individual will be responsible for achieving monthly and quarterly group goals. Essential Job Functions: • Support Senior Account Services Manager and Director of Group Sales with administrative duties and tasks, including but not limited to sending proposals, merging contracts and resumes, arranging specialty amenities, contract turnovers, etc., • Act as a liaison between hotel and client to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP’s, overseeing amenity requests, handling on site event logistics, coordinating outside vendors and enforcing the contract, • Create all pertinent policies and procedures for Event Management, • Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary, • Maintain strong client relations and ensure that group specifications are communicated and executed for a successful event for the client and attendees, • Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions and attrition clauses and validate with client, • Provide personal attention to customers from time of definite contract until financial obligations are fulfilled and to ensure guest satisfaction of group needs, • Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes, • Participate in site visits and plan meetings for upcoming groups and potential affiliate business, • Create and distribute group resumes about groups’ event details 7 days prior to the event, • Schedule and coordinate pre/post-convention meetings with group customers and hotel departments to review all details of the group event, • Communicate last minute changes in group functions to hotel staff in a swift manner, and ensure accurate and satisfactory follow up, • Ensure times and locations of events are posted daily in appropriate areas and on daily event sheets, • Generate high revenue yielding business through upsells for all contracted rooms and events, • Prepare recap briefing to compare forecasted room pickups, • Proactively build and strengthen relationships with customers to ensure a successful event, thus leading to future booking inquiries, • Thorough knowledge of group reservation management, meeting space logistics, catering F&B minimums and room rental parameters, • Work closely with all departments to ensure successful execution of group programs, • Manage and develop relationships with key internal and external stakeholders, • Conduct and/or attend meetings to maintain favorable working relationships among company employees and promote maximum morale, productivity, and efficiency., • Conduct and lead Group Resume meetings, Pre/Post Con meetings, special events, and other ad hoc meetings as required other duties as assigned., • Solicits, evaluates, sells, and confirms business as required to meet assigned market segment’s budgeted sales and profit margin., • May be assigned other duties at the discretion of management., • Follow up to sales leads in a timely manner., • Assures individual booking goals are achieved on a monthly, quarterly and annual basis., • Manages and develops relationships with key internal and external stakeholders, • Reviews assigned markets on a monthly and quarterly basis to ensure proper production of room nights are achieved., • Develops and executes projects for assigned market segment to increase sales volume and profitability, • Attends all internal meetings which includes: revenue meeting, sales meeting, resume meeting, GRC meeting, and group pickup meeting., • Proactively prospects new accounts with a new business development goal provided each quarter. Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding., • Knowledge of hotel structure and how all departments work., • Extensive knowledge of Event Management/Group Reservations., • Excel, PowerPoint, Delphi, HMS, and CVENT., • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision., • Ability to think quickly and act appropriately in emergency situations., • Perform well under pressure situations, time demands, and work overtime when needed., • Punctuality and regular and reliable attendance., • Interpersonal skills and the ability to work well with co-workers and the public., • Minimum two years’ experience in hotel sales, • Bachelors Degree or equivalent vocational training., • Qualified business relationships in local corporate and/or social events market, • Knowledge of travel industry, current market trends and economic factors, • Prior experience working in a union environment, • Endure various physical movements throughout the work areas, such as reaching, bending and stooping, • Repetitive hand motion (typing) for extended periods of time, • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environment systems, • Must be able to sit at a desk for up to 5 hours a day. walking and standing are requested the rest of the working day. this includes traveling to and from meetings. Length of time of these tasks may var from day to day and task to task, • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously, • Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis, • Must be able to lift up to 30 lbs occasionally, • Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity, • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees, • Vision occurs continuously with the most common visual functions being those of near vision and depth perception This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About The RoleYou'll be the cornerstone of our kiosk activation strategy, leading on-site deployments across North America and occasionally EMEA. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands-on with Opera PMS settings, testing kiosk hardware in our New York office, and being on-site during critical go-lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need. Why This Role MattersThis position is critical to Canary's mission of transforming the guest experience. You'll be the architect of our kiosk deployment strategy, directly impacting thousands of hotels and millions of guests. Your unique combination of operational expertise and technical acumen will shape how the hospitality industry adopts self-service technology. Location & TravelThis is a hybrid role based in our New York office. You'll need to be on-site regularly to work with our hardware lab, collaborate with engineering teams, and manage pre-deployment configurations. Expect 40-50% travel to hotel properties across North America with occasional trips to EMEA.Responsibilities • Lead Onboarding Execution: Own and drive the end-to-end onboarding process for kiosk properties—from qualification through post-go-live support., • Conduct Property Qualification: Collaborate with Customer Success & Engineering to complete technical qualification questionnaires, assess Opera PMS readiness, and participate in go/no-go decisions., • Configure and Pair Hardware: Set up iPads, key encoders, and payment terminals for each hotel. Work closely with the PMS integrations team to meet this goal., • Manage Hardware Shipments: Coordinate kiosk hardware logistics. In the interim (prior to finalizing a logistics vendor), own the shipping process including packaging, configuration validation, and delivery tracking., • Deploy On-Site: Travel to hotel properties for kiosk deployments, lead on-site setup, run test reservations, and ensure successful end-to-end check-in flow with live guests., • Train Hotel Staff: Deliver hands-on training during onsite visits using our standard operating procedures (SOPs). Ensure hotel teams are confident in using and supporting the kiosk post-deployment., • Validate Real-World Readiness: Use tools like the Reservations Visualizer to inspect live reservation data to configure the Kiosk correctly and advise the hotel on operational practices (e.g., group blocks, multiple folios, routing rules, handling OTA virtual cards, night audit processes)., • Surface Product Feedback: Document gaps, issues, and suggestions from the field. Work closely with Engineering and Product to translate hotel operations insights into actionable product improvements.Qualifications, • 4+ years of hands-on hotel operations experience as a Front Desk Agent, Front Desk Manager, Director of Rooms or General Manager., • Expert-level proficiency in Opera PMS as a power user with mastery of operations across all departments (front desk, housekeeping, accounting, reservations, night audit). You should be comfortable performing complex operations like managing shared reservations, setting up routing rules, handling multiple folios, processing refunds, and configuring rate codes. Deep understanding of hotel payment workflows is essential - including authorizations, settlements, deposit handling, and reconciliation processes., • Experience handling the full spectrum of hotel scenarios including group blocks, room sharing, split payments, comp stays, day-use reservations, walk-ins, and complex corporate billing arrangements. You should have knowledge of hotel industry standards and brand requirements for guest check-in/check-out procedures, plus familiarity with common hotel integrations like key card systems, payment terminals, and channel managers., • Comfortable adopting modern tech tools and workflows (Slack, Notion, documentation platforms) with the ability to communicate effectively with engineering and product teams., • Outstanding communication skills to work with stakeholders ranging from hotel staff to executive leadership, • Ability to travel 40-50% of the time for on-site implementations, • Experience with other PMS systems (Maestro, Infor, StayNTouch, Synxis) or hotel technology systems (Channel Managers, Revenue Management Systems, CRS), • Certification in Opera PMS or other hotel systems

Job Description Job Title: Navigator Job Description: Are you passionate about providing top-tier customer service and creating memorable experiences for guests? We are seeking a personable and highly organized Navigator to join our team. As a Navigator, you will be the primary point of contact for guests, assisting them with various services to enhance their stay and ensure an unforgettable experience at the Hotel Key Responsibilities: • Greet and welcome guests as they arrive, providing a warm and friendly first impression., • Assist guests with check-in and check-out processes, ensuring a seamless experience., • Respond promptly to guest inquiries, providing information about hotel services, amenities, local attractions, restaurants, and travel directions., • Make reservations and arrangements as requested by guests, such as dining, transportation, tours, and special events., • Assist in coordinating guest services and accommodations for special requests, including anniversaries, birthdays, or family gatherings., • Manage guest complaints and resolve issues efficiently, maintaining a positive relationship with guests., • Maintain up-to-date knowledge of hotel facilities, services, promotions, and industry developments., • Create and maintain accurate records of guest requests, feedback, and communication to ensure personalized service., • Collaborate with other hotel departments, such as housekeeping, catering, and maintenance, to meet guest needs and ensure high satisfaction levels. Qualifications: • Previous experience in hospitality or customer service is highly valued., • Strong interpersonal and communication skills., • Ability to multitask and remain calm under pressure in a fast-paced environment., • Proficiency in using reservation and communication systems., • Strong problem-solving abilities and attention to detail., • A warm and approachable demeanor to build rapport with guests., • Flexibility to work various shifts, including evenings, weekends, and holidays., • High school diploma or equivalent; additional certifications in hospitality management are a plus. What We Offer: • Opportunities for professional development and career growth., • A supportive and inclusive work environment., • Discounts on hotel stays Join our dynamic team and contribute to creating exceptional experiences for our guests. If you are dedicated to service excellence and love interacting with people, we invite you to apply for the Hotel Concierge position today!

Job Description POSITION OVERVIEW: As a Concierge at The Pierre New York, A Taj Hotel, you will be the epitome of hospitality and service excellence. You will play a pivotal role in ensuring that our guests’ needs are not only met but exceeded, providing personalized assistance and recommendations to enhance their experience at our prestigious establishment. KEY RESPONSIBILITIES * Serve as the primary point of contact for guests, warmly greeting them upon arrival and maintaining a professional demeanor throughout their stay. * Anticipate guests' needs and proactively offer assistance to enhance their experience. * Provide a wide range of concierge services, including restaurant reservations, transportation arrangements, theater ticket bookings, and tour recommendations. * Utilize extensive knowledge of New York City to tailor recommendations and itineraries based on guests' preferences. * Address guests' inquiries, requests, and concerns promptly and effectively, demonstrating empathy and resourcefulness. * Maintain clear and concise communication with guests, colleagues, and other departments to ensure seamless coordination of services. * Manage resources efficiently, including maintaining an up-to-date database of contacts, vendors, and local attractions. * Collaborate with other hotel departments to ensure a cohesive guest experience and smooth operation of services. * Stay updated on industry trends, local events, and attractions to continuously enhance service delivery. * Supervise bell staff to ensure smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest requests. * Provide accurate and expert information to guests in a courteous and professional manner. * Take messages for in-house or arriving guests with accuracy and proper follow-up. * Handle incoming and outgoing mail, packages, and emails accurately and timely. * Establish close contacts with city activities providers to provide VIP information, ticketing, reservations, etc. * Maintain knowledge of all hotel services, hours of operation, key personnel, and hotel policies. * Keep management informed of any guest problems or complaints and actions taken. * Assist in the reconciliation of charges originating from the Concierge Desk with accuracy. * Display a high level of integrity and ethics at all times. * Respond properly in any hotel emergency or safety situation. * Perform other tasks or projects as assigned by hotel management or departmental management. * QUALIFICATIONS and REQUIREMENTS: * High school diploma or equivalent required. * Additional education or certification in hospitality management or related field is a plus * Minimum 2 years’ experience as a lobby level hotel Concierge in the luxury market and/ or related luxury experience. * Exceptional interpersonal and communication skills, with fluency in English (additional languages are a plus * Fluency in a language other than English strongly preferred. * Ability to attend to detailed and meticulous guest requests. * Utilization of hotel computer systems and phone systems effectively; prior knowledge of Microsoft Office, OPERA, ALICE, and digital platforms such as RESY, OpenTable, Seven Rooms, etc. a plus PHYSICAL REQUIREMENTS NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position: *Standing/walking; forward bend, overhead reaching, kneeling to lift packages and suitcases Force: * Average package or suitcase: 25 lbs. *Heaviest package or suitcase: 50 lbs. *Scale: 25 lbs. Repetitions: * Lifting occurs 3-4 x hour x 8 hours/day *50 lbs. lifts occur occasionally *25-30 lbs. lift occur frequently *Standing/walking is continuous Sensory: *Good communication skills necessary (speech and hearing)

Job Description Night Auditor - JdV by Hyatt Brooklyn Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a full-time Night Auditor to join our team at the JdV by Hyatt located in Brooklyn, NY. This position will reconcile all business transactions at the hotel as well as check-in and resolve any guest problems. What You Will Be Doing: • Greets, registers, and assigns rooms to guests. Issues room key and gives directions., • Keeps records of room availability and guests' accounts, • Ensures all paperwork is completed from the Front Desk and F&B computer systems., • Closes out the day for both the Front Desk and F&B computer systems., • Runs reports for the previous day's business., • Makes, confirms, and cancels reservations, • Handles accounting of money, receipts, guest accounts and credit through operation of the FD computer system and completion of reports required to ensure company funds are secure. The Ideal Candidate: • One year cash handling experience, • One year experience at a Front Desk position (in a hotel), • Ability to work nights and weekends, • Experience with Microsoft Office, spreadsheets and accounting We offer a range of benefits including, but not limited to: • Growth and development tools and access to learning, • Robust PTO policies, • Medical/Dental/Vision Coverage, • 401k matching, • Employee Assistance Program From humble beginnings in 2006 to an enterprise being driven by more than 1,000 people today, Midas Hospitality has never lost sight of our #1 priority - people. Currently, Midas Hospitality operates 40+ hotels in 14 states with a focus on select-service and extended-stay properties for leading brands such as Marriott, Hilton and IHG. At Midas Hospitality, we make room for people's dreams. That means building a company where people love to work, our financial partners love the results and everyone loves the experience. As a people-first organization, we offer opportunities to grow and benefits to flourish for anyone with a desire to serve others and a tremendous work ethic. We aim to competitively compensate our associates and reward their contributions. Please visit our website for more information: Midas Hospitality is proud to be a drug free workplace and equal opportunity employer. Job Posted by ApplicantPro

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Concierge is responsible for creating personalized, unforgettable guest experiences through thoughtful recommendations, detailed planning, and elevated service. Whether arranging reservations, sourcing rare items, or opening doors to exclusive opportunities, the Concierge anticipates guest needs and delivers with creativity, discretion, and expertise. This full-time position has hourly compensation of $42.00 per hour. DUTIES AND RESPONSIBILITIES Provide curated recommendations for dining, entertainment, cultural events, wellness, and shopping * Coordinate transportation, ticketing, dining, and spa reservations * Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness * Follow up on all guest inquiries and requests to ensure satisfaction * Keep detailed records of guest preferences and requests in CRM and PMS systems * Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly * Support VIP and celebrity guest handling in collaboration with Guest Experience leadership * Communicate effectively with all departments to ensure guest expectations are met and exceeded * Stay up-to-date on city happenings, seasonal programming, and luxury trends * Maintain updated vendor contact lists and preferred partners * Handle incoming calls and emails for Concierge services with discretion and poise * Support special projects and activations as assigned by leadership Qualifications * 2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role * In-depth knowledge of New York City’s cultural, culinary, and entertainment landscape * Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese) * High level of discretion and emotional intelligence * Familiarity with Opera PMS, ALICE, or other guest service systems * Les Clef d'Or preferred SKILLS * Expert-level communication and problem-solving abilities * Strong network and resourcefulness to fulfill complex guest requests * Well-organized with strong follow-through and attention to detail * Warm, polished, and confident in high-pressure situations PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description The Guest Experience Ambassador is responsible for being the first point of contact for all of our guests. The Guest Experience Ambassador is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. This position has an hourly rate of $25 + Tips. KEY RESPONSIBILITIES * Follow the posted opening and closing duties * Provide excellent service at all times * Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanour with eye contact and a genuine smile * Set and maintain the dining room and podium environment and ensure materials are perfectly clean * Have necessary knowledge of menu items to assist guests as needed * Assist guest and colleagues courteously and efficiently * Use the guest’s name appropriately and communicate it to restaurant colleagues and assist in seating guests and pulling chairs * Assist restaurant colleagues to prepare for service * Communicate other necessary information with colleagues (i.e., birthdays, anniversaries, special requests) * Communicate through Guest Movement chat group any relevant guest movements * Coordinate set menus for small groups and distribute copies of the event form accordingly * Inform restaurant managers of daily reservations forecast * Share information on all upcoming events with the Concierge team * Assist in monitoring all guests’ needs * Confirm daily reservations * Log in information about our guest preferences * Check daily for our regular guest preferences and record them in our daily list for the service * Assist with coat check as needed * All other responsibilities assigned by Management REQUIRED EXPERIENCE AND QUALIFICATIONS * 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage * Must be able to work weekends and have open availability * Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction * Must be able to take constructive criticism and work well in a team dynamic * Positive, engaging, and energetic personality * Must be personable and able to anticipate guests’ needs * Able to be organized, manage time wisely and work with little to no direct supervision * Very high attention to detail * Sensitive to cultural nuances * Excellent communication skills, both written and verbal on English * Able to handle a multitude of tasks in an intense, fast paced environment * Excellent people skills and the ability to work under pressure and with various stakeholders * Ability to maintain a clean and professional appearance as per company policies * Ability to stand for extended periods of time * Multi-lingual is a plus * Experience working with SevenRooms is preferred * TIPS Certified We use eVerify to confirm U.S. Employment eligibility.

Job DescriptionTrump International Hotel and Tower New York is looking for a Concierge to join our dynamic team. Responsibilities include: • Greet guests in a warm and professional manner, • Provide information to guests and visitors regarding the hotel and the city, • Identify guests’ needs and assist with recommendations and arrangements (reservations, transportation, etc.), • At least 1 year of Concierge experience at a luxury Hotel, • Member of Les Clefs d'Or preferred, • Have strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows, and attractions in New York City as well as possess the ability to investigate any unfamiliar resources requested by guests, • Candidate must work a 100% flexible schedule which will include weekends, am or pm shifts, and holidays., • Knowledge of OPERA and Alice, • A strong sense of urgency, flexibility, organizational skills, and ability to multi-task are a must, • Excellent communication skills both written and verbal in English, • Multilingual, • College degree or equivalent experience. Hospitality degree is a plus Base Salary: $30.98 - $41.3110 We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.

Job Description SureStay Hotel by Best Western Secaucus is hiring for a hotel Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Best Western brand experience is preferred but not required. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients’ complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Work experience as a Hotel Front Desk Agent, Receptionist or similar role, • Experience with hotel reservations software (Jonas Chorum), • Understanding of how travel planning websites operate, like Booking and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills, • Degree in hotel management is a plus

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job Description Nine Orchard Hotel Guest Service Agent/Concierge DEPARTMENT: Front Office REPORTS TO: Director of Front Office SUMMARY The Guest Service Agent/Concierge is responsible for checking guests in and out, running daily reports, handling guest transactions, maintaining a bank, and answering guest inquiries. They must ensure that the front desk guest experience is quick and efficient for all guests and visitors. CORE FOCUS & ESSENTIAL RESPONSIBILITIES Qualified candidates must be able to complete the following responsibilities satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Complete the registration process in accordance with Nine Orchard’s check-in standards: greet guests, confirm the length of stay and room type, obtain contact information and payment, and offer general hotel information before directing guests to the elevator., • Close guest accounts at time of check out according to Nine Orchard’s Check out Standards: greet guests at check out, confirm and collect payment, and request feedback regarding stay. Update guest’s profile to ensure the best possible service for future stays., • Greet guests with an open and warm persona, either on the phone or in person. Use a positive and clear speaking voice, receive/deliver on all guest requests in a timely manner, provide accurate information such as outlet hours and hotel functions, and offer basic concierge services., • Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the property management system. Individuals are capable of moving assigned cash from the storage vault to the drawer at the front desk and back., • Work with various departments to ensure guests receive the best possible service. Duties may include working with Housekeeping for all guest requests and room status updates, Engineering for all guest requests and building issues, Sales for all guest inquiries, group business, and daily site visits, and reservations for all reservation inquiries, changes and billing issues., • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems. Remain calm and alert, especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion., • Perform various duties of guest service agent, Reservations Agent, concierge, and Telephone operator in a friendly and courteous manner to ensure guest satisfaction and service recovery., • Provides information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities., • Tracking network of contacts, service providers, and business in the neighborhood that can service guests' needs. SUPPORTING FUNCTIONS In addition to the core focus & responsibilities, the candidate is expected to complete the following duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Follow up on outstanding operational and guest (internal & external) issues., • Monitor guest feedback and adjust accordingly., • Inspecting lobby areas and hotel entrances for cleanliness and maintenance, reporting deficiencies to appropriate departments, and ensuring timely completion., • Develops and maintains service relationships to fulfill the needs of patrons, customers, guests, or employees., • Provides a variety of business services such as shipping packages and assisting with printing needs., • Receives and tracks any guest deliveries. ESSENTIAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding., • Prioritize and organize work assignments, and have timely follow-up and execution., • Have superb time management skills., • Maintain complete knowledge of all hotel services/features and hours of operation., • Other languages, mathematical, and reasoning abilities as outlined below., • Ability to comply with physical demands as outlined below., • Technologically sound with Microsoft Office applications., • Ability to compute basic mathematical calculations., • A flexible schedule is required, which could include weekends and holidays. REQUIRED EDUCATION and/or EXPERIENCE Individuals should be a High School Graduate and/or have any combination of experience that provides the required knowledge, skills, and ability to effectively fulfill the requirements of this job description. Bachelor’s degree preferred. Previous experience in a hotel setting is preferred. LANGUAGE, MATHEMATICAL, and REASONING ABILITIES Candidate must meet the following cognitive abilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Ability to understand guests’ service needs & requests., • Ability to acknowledge guests’ requests in a polite manner., • Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred)., • Ability to apply logical thinking and understanding to carry out written and oral instructions., • Ability to address and solve problems involving guest and operational issues., • Ability to compute basic mathematical calculations. PHYSICAL DEMANDS / WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The typical environment is an office atmosphere with ambient room temperatures, lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sit, walk, and stand continuously., • Lift / carry 10lbs (frequently) and 25lbs (occasionally), • Bend, squat, crawl, and reach above shoulder level., • Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation. We are an equal-opportunity employer committed to a diverse work environment.

Job Description JOB TITLE: Front Office Ambassador REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description JOB TITLE: Front Office Agent (Full Time) REPORTS TO: Front Office Manager Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of hotel., • Verify customers' credit, and establish how the customer will pay for the accommodation., • Keep records of room availability and guests' accounts using computerized property management systems., • Compute bills, collect payments, and make change for guests., • Perform simple bookkeeping activities, such as balancing cash accounts., • Issue room keys and escort instructions to bellmen., • Review accounts and charges with guests during the check out process., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Transmit and receive messages, using telephones or telephone switchboards., • Contact housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Answer all incoming phones in three or less rings., • Be an outgoing, welcoming personality for the Hotel, • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten’s footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world’s most trusted concierge service. About the role: As a Lifestyle Manager – Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. Requirements KEY RESPONSIBILITIES • Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience., • Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours., • Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member., • Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings., • Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately., • Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers., • Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options., • Coordinate with internal teams and external suppliers to ensure smooth travel experiences., • Deliver a high-touch service with discretion, empathy, and attention to detail., • Manage time-sensitive requests and prioritize multiple clients needs efficiently., • To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them, • Provide quotes via our CRM system by email for the members, • Follow up with the members to see if they are ready for their adventure and answer any questions they may have, • To always act in the best interest of the member, ensuring their needs are met, • To fulfill requests in the most resourceful and intelligent way while following best practices, • Handle all member payments (if applicable) and arrange supplier payment through our finance team when required., • Meet monthly KPI’s on Sales, NPS and Efficiency., • Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs., • Be flexible and adaptable to a change of priorities and complete requests within the given timeframe, • The role may require some evening and weekend shifts SKILLS AND EXPERIENCE • Minimum 1-2 years of experience in travel, concierge, or lifestyle management services., • Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus., • Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus., • Knowledge of hotel rate types, loyalty programs, and preferred partner programs., • Excellent written and verbal communication skills in English (other languages are an advantage)., • High attention to detail and commitment to accuracy., • Ability to work in a fast-paced, service-oriented environment., • Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously., • Flexible schedule, including occasional weekends or holidays depending on company needs. Additional qualifications • A passion for working in a business that places members and customer service at their core as well as commercial success., • A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences, • Excellent English language skills, both written and spoken and any second language is always an advantage., • Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: • Employee Assistance and mental wellness resources, • Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location., • 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week)., • 3 extra float days after 3 years of work., • One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days., • Full catalogue of learning modules that cover a wide range of categories for personal and professional development, • Discount on Pet Insurance and a variety of other non-travel perks and discounts, • IATA card after 90 days which gives access to travel discounts, • Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service, • Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job Description POSITION PURPOSE: We are seeking a hospitality focused and organized individual to join our team as a Reservations Agent. The Reservations Agent plays a crucial role in supporting front desk operations by ensuring hotel room reservations are accurately booked while providing a seamless experience for our guests. This position is responsible for performing guest services, administrative tasks such as managing hotel room reservations, and supporting the accomplishment of hotel revenue objectives. ESSENTIAL FUNCTIONS AND DUTIES: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Process accurate billing and payments, ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions to provide recommendations and information to guests as needed., • Handle challenging situations and resolve guest complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Support the front staff to ensure a smooth and memorable experience for guests by reviewing, monitoring and relaying guest arrival and departure times, special occasions, needs and preferences., • Maintaining accurate and up-to-date records of guest information and reservations, while recording notes for guest preferences, special requests, and payment information., • Meeting and exceeding sale goals, striving to increase revenue and maximize room occupancy., • Run daily reports while maintaining and completing daily task list., • Adhering to hotel policies, procedures, and standards, including data privacy and security., • Inputting sensitive information in our systems, ensuring that all guest data is properly stored and protected., • Perform Switchboard duties, other administrative duties and direct calls as needed., • Participate in any training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team.KNOWLEDGE, EXPIERENCE AND SKILLS, • A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • At least 2 years of experience in the luxury hospitality industry, particularly as a reservations agent, is usually required., • Experience with Opera preferred., • Knowledge of the city, particularly tourist attractions., • Professional demeanor, strong ethical standards, and the ability to maintain confidential information., • Ability to multitask and prioritize tasks in a fast-paced environment, using software and point-of-sale systems., • Possess a sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Strong interpersonal skills, with the ability to communicate effectively and professionally with guests, colleagues, and management., • Excellent organizational skills and attention to detail, with the, • Ability to work independently and as part of a team, demonstrating reliability, flexibility, and a positive attitude., • Proficiency in basic computer skills, including knowledge of scheduling, • Flexibility to work a variety of shifts, including evenings, weekends, and holidays as required., • Commitment to upholding the highest standards of customer service, professionalism, and integrity.PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:, • Ability to stand for extended periods and work in a fast-paced, • environment., • Endurance to withstand long hours of standing, walking, and repetitive motions., • Lift and carry objects weighing up to 30 pounds., • Flexibility to bend, stoop, reach, and perform physical tasks. Cipriani is an equal opportunity employer. Powered by JazzHR BWIc6xFm0H

Work experience as a Hotel Front Desk Agent, Receptionist or similar role. SureStay Hotel by Best Western Secaucus. Hotel GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

Job DescriptionBenefits/Perks • Flexible Scheduling, • Career Advancement Opportunities, • Monitor the maintain knowledge of hotel operations and activities, • Take reservations and answer questions via phone, email, and in-person, • Build rapport with guests and identify their needs through friendly conversation and open-ended questions, • Describe the features and amenities of guest rooms, • Ensure compliance with health and quality standardsQualifications, • Friendly and outgoing personality, • Familiarity with hospitality industry standards, • Proficient in English; knowledge of other languages is a plus, • Computer literacy, • Able to resolve issues with a customer-focused orientation, • Able to lift 30 pounds

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: Guest Ambassadors communicate with guests looking to make or cancel reservations. They greet guests on arrival, direct them to where they need to be, issue wristbands, and collect payment information. Essential Duties and Responsibilities: * Accurately book, change and cancel spa appointments. * Acknowledge and greet everyone who enters and leaves the spa. * Ensure that the check-in, check-out and payment process is handled in accordance with company policy. * Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. * Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. * Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. * Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. * Handle guests’ questions and concerns promptly, professionally and courteously. * Maintain complete confidentiality in all guest matters in accordance with company policy; * Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. * Maintain a clean, safe, fully stocked and well organized work area. * Ensure adequate stock of supplies and equipment; inform management when stock is low. * Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. * Maintain a positive attitude and contribute toward a quality work environment. * Regularly attend, participate in and support training and staff meetings for the spa. * Communicate to management any and all occurrences involving staff or guests in the spa that require attention. * Perform other duties as assigned by Management. Skills, Abilities and Experience: * Minimum of 3 years’ of experience as a Front Desk personnel or as Customer Service Representative OR Minimum of 3 year of employment within a Hotel environment or Spa * Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job Description Summary In the role of Front Desk Associate, you will be essential in delivering outstanding customer service and managing guest relations at our establishment. Reporting to the Front Desk Manager, you will utilize your core skills in time management and phone etiquette to handle multi-line phone systems and assist guests effectively. With a focus on hospitality and guest services, you will ensure a welcoming atmosphere and contribute to the overall success of our hotel operations. Responsibilities: • Greet and welcome guests in a friendly and professional manner, • Provide exceptional customer service and address guest inquiries and concerns promptly, • Assist guests with check-in and check-out procedures, • Make reservations for amenities and submit maintenance work orders., • Provide information about building amenities, local attractions, and dining options, • Maintain a neat and organized front desk area, • Collaborate with other Building departments to ensure resident satisfaction Requirements: • Previous experience in a customer service role, preferably in a hotel or hospitality setting, • Excellent communication skills, both verbal and written, • Bilingual proficiency in English and another language is highly desirable, • Strong time management skills and the ability to prioritize tasks effectively, • Professional phone etiquette and the ability to handle multiple phone lines, • Knowledge of front desk operations and Building CRM systems(Yardi, Building link, Butterfly, Active Building, etc..) is a plus. Please note that this job description is not exhaustive, and additional duties may be assigned as needed Company DescriptionConsolidate the highest quality service Currently, we provide services in New Jersey, New York, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, Florida, and Texas. We have multiple cleaning teams working 7 days a week under the unique promise of quality control, where our Supervisors ensure that every small detail meets the standards of providing the luxury your company deservesConsolidate the highest quality service\r\nCurrently, we provide services in New Jersey, New York, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, Florida, and Texas. We have multiple cleaning teams working 7 days a week under the unique promise of quality control, where our Supervisors ensure that every small detail meets the standards of providing the luxury your company deserves

Job Description We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. You will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Responsibilities • Welcome residents and visitors upon entrance and confirm access to property, • Act as the point of reference for residents who need assistance or information and attend to their wishes and requirements, • Understand residents needs and provide them with personalized solutions., • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations, • Arrange for repair orders, moves and amenity bookings, • Answer the phone and make reservations, take and distribute messages or mail and redirect calls, • Respond to complaints and find the appropriate solution Requirements • Proven experience as concierge; experience in customer service or relevant role is an advantage, • Proficiency in English; multilingual is strongly preferred, • Excellent communication skills, • Polite and confident with a great deal of patience, • Ability in multitasking and time-management, • Aptitude in resolving issues with a customer-focused orientation, • High school diploma; degree in hotel management or relevant field will be a plusCompany DescriptionStaff will be employed by the condominiums but under the direct supervision of Rockfort Management. We are a small company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.Staff will be employed by the condominiums but under the direct supervision of Rockfort Management. We are a small company who believes our employees are the foundation of our success and strive to create a work environment that helps everyone succeed and provide a great experience to our residents and unit owners. We believe in promoting from within and helping employees cultivate skills that will benefit them in their careers. We offer on the job training and opportunity for advancement.

Key Responsibilities Create and complete travel arrangements including air, hotel, car, and rail Ensure reservations meet client standards and preferences while offering informed recommendations Handle booking changes and resolve issues that may arise during travel Required Qualifications 2 o

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Job Specific • Supervises restaurant activities in absence of Manager, • Controls Reservation Book, accepts reservations and enters them accurately into the record, • Maintains guest history files and uses information to enhance repeat guests experience, • Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period, • Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability, • Inspects menus to ensure cleanliness and acceptability, • Greets guests in a polite professional manner, • Determines guest needs, verifies table availability, assigns appropriate table for seating, • Guides guests to appropriate table, • Assists guests with seating, and presents menu, • Ensures removal of unnecessary place settings at occupied tables, • Notifies server of guest seating, and communicates any special needs or requests, • Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member, • Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard, • Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow team members, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes

Job Description The Seville (NoMad) is looking for a Host to provide consistent customer service through direct engagement as part of LDV Hospitality’s overall guest enjoyment! What We Offer You: • Work/Life Balance Schedule, • Medical/Dental/Vision Coverage, • Voluntary Disability and Life Insurance, • Pre-Tax Benefit Programs: Commuter Benefits, FSA, Dependent Care, • Career Advancement Opportunities What We Look For in You: • High School education preferred; will need basic reading and arithmetic skills and understanding, • One to three years previous experience preferred, • Strong organizational and verbal communication skills; strong customer service background, • Ability to lift up to 10 pounds, • Ability to sit, stand and bend would be required Essential Duties: • Engagement with guests in a professional, calm, welcoming manner, • Constant communication done with clarity, • Uses LDV standards of engagement for all service techniques, • Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling, • Operation of reservations system, • Practice highest regards for safety within all areas and with all materials, • Follow and adhere to all standards set forth by the Board of Health, • Performs other related activities as assigned We are an Equal Opportunity Employer and a Drug-Free Workplace. LDV is a boutique hospitality group that creates authentic and unique restaurant and cocktail bar experiences across the country, both independently and for iconic hotels, inspired by La Dolce Vita, "The Good Life." The mission of LDV is to channel our passion for genuine hospitality into creating charming restaurant and bar experiences. Through our F&B offerings, we bring La Dolce Vita, "The Good Life," to our guests by curating an ambiance of effortless elegance. These experiences elevate and define a true sense of place for our hotel partners. We achieve this with our team of extraordinary people, culinary integrity, and excellence in service. The original Scarpetta opened in New York City’s Meatpacking District in 2008 to a critically acclaimed 3-star review from the NY Times. The restaurant’s name is derived from the Italian expression, “fare la Scarpetta,” which means to savor a meal to the last bite. The philosophy of Scarpetta’s kitchen is to create bold flavors by amplifying the essence of seasonal ingredients. The signature pastas are made in-house daily and are paired with the highest quality, locally-sourced ingredients. Scarpetta’s famous Spaghetti Tomato & Basil is nothing short of classic simplicity in both taste and preparation. Scarpetta has always been at once informal, comfortable and elegant, grounded with a passion for old world hospitality. Guests can enjoy ordering several dishes to share for the table, with a menu built for sharing and conviviality to inspire the essence of a stylish and carefree dinner party.

Job Description We are looking for hosts to join our team here at WS New York! This is an incredible opportunity to be a part of a team of passionate hospitality professionals. At WS New York, our company culture supports the growth and development of our Team Members and provides opportunities for education and advancement in the hospitality profession. We are extremely excited to build this team and create memorable experiences for all. Responsibilities: • Maintains a high level of hospitality and professionalism with each Team Member, guest and member, • Protect privacy of our guests, members and team Members at all times, • Support with welcoming and seating guests, • Developing and maintaining relationships with current members on a name to name basis, • Ability to be resourceful, calm and proactive when issues arise, • Knowledge of menu items, tables and seat numbers, • Execute opening and closing procedures, • Make guests feel comfortable while waiting, • Create or alter reservations for private bookings, events, and restaurants, getting approval if needed, • Be ready and willing to fill in where needed to ensure our high service standards and efficiency of operations by helping other team members as needed, • Professional correspondence via email, phone calls both internally and with guests, • Ensure all bathrooms are kept clean and properly stocked., • Support of the concierge team Requirements: • Experience working with a door team in a fine dining and/or hotel environment, • Positive attitude, a sense of responsibility and ownership of the position, • Appetite for creating memorable experiences for our guests and members, • The ability to stay calm and positive under pressure, • Detail oriented with writing, communication and phone etiquette skills, • Team oriented with a strong sense of punctuality, reliability and professionalism, • Computer literacy and proficiency with Microsoft Office, • Demonstrate a sense of urgency, strong work ethic, ability to mentally prioritize and stay organized in a high-volume atmosphere, • Must display the image and philosophy set forth by the owner and restaurant management, • Fluent in both written and spoken English, • Be able to safely lift and easily maneuver items up to 30 pounds, • Be able to work in standing position for long periods of time, • Must be comfortable with repetitive motions (such as walking, bending and standing), • In accordance with the NYC Covid-19 Vaccine Mandate, all employees of a food establishment must show proof of the Covid-19 Vaccine WS New York provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Job Description Maxime’s is the newest opening from the club owner and entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London. Maxime’s is located on Madison Avenue, New York on the site of the former Westbury Hotel and will continue the long-established Birley tradition of providing exceptional experiences for our members and guests. Maxime’s mission is to deliver excellence in service standards and hospitality. Exhibiting passion for what we do within the values of who we are. Inward looking rather than outward projecting. A club of comfort and discretion where members’ needs are met with personality and humility. An environment of stimulating décor, celebrating outstanding food and extraordinary wine. Our members will feel that they are in a private house, being looked after with the utmost care and professionalism by friendly and attentive staff. Maxime’s is seeking a friendly and professional Hosts to join our team. Reporting to the Reception Manager the Receptionist will assist members with their needs, creating a welcoming atmosphere. COMPENSATION AND BENEFITS • Comprehensive benefits plan, including medical, dental, vision and life insurance., • Generous paid time off programs (vacation and personal days)., • 401k retirement savings plan with company match., • Pre-tax commuter benefits., • Work life and wellness benefit platform., • Discount program offering Retail, Restaurants & Activities discounts., • Freshly prepared Staff Meal whilst on duty., • Uniform and dry cleaning provided., • $2,000 refer a friend fee, • Ensuring all members are welcomed to the club using the appropriate name/title as appropriate., • To ensure all club rules set out in the member handbook are adhered to by our members and their guests., • To ensure all members and their guests are accounted for in the signing-in system by the team and all other guests of management/trades people are verified and logged before entry., • Monitoring all bookings, guest lists, function sheets etc to for accuracy before the start of each service., • Directing people to the relevant areas on arrival at the club and uniting members with their guests., • To attend any management meetings when necessary., • Answering the telephone, dealing with all enquiries and bookings as necessary., • Respond to and deal with emails from various teams within the Maxime’s., • Minimum 2+ years working as a host in a fine dining restaurant or hotel environment in a similar capacity., • Has a passion for exceptional hospitality in food and beverage., • Demonstrates strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams., • Operates at a high level of integrity, accuracy, and attention to detail., • TIPS Certification preferred., • NYC DOH certification preferred., • Familiarity with restaurant POS and reservations systems is preferred. Ability to learn and adapt to new systems (Tevalis & SevenRooms) required., • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business., • Willingness to maintain a clean, healthy, and safe working environment., • Ability to coordinate multiple activities with attention to detail., • Professional work collaboration with experts in the food and hospitality field, • Opportunity to work with a exceptional products and in unique environments, • Demonstrated knowledge of general directions, travel times and access points to various forms of transportation., • Excellent customer service skills, with a friendly and approachable attitude., • Strong communication skills, both verbal and written., • Familiarity with reception or front desk operations and procedures is beneficial, but not required., • Previous experience working in a guest relations or hospitality setting preferred., • The ability to speak multiple languages is always welcomed., • Knowledge of phone systems and proper phone etiquette, or ability to learn., • Ability to handle difficult situations calmly and professionally., • Strong attention to detail, observational, and organizational skills., • Able to work well in a team environment, • Ability to be flexible with job demands and open-minded when being asked to complete tasks., • Ability to operate and use all equipment necessary to run the restaurant., • Ability to operate with grace under pressure., • Ability to move or handle equipment throughout the restaurant generally weighing up to 50 pounds., • Ability to work varied hours/days as business dictates.

Job Description HOST - GJELINA NYC Salary Range: $18.00 - $22.00 + Tips (DOE and State) ABOUT US: We define hospitality as 'warmth to strangers' and believe it has a place in any business and across all positions. We are a group who are interested in creating diverse hospitality experiences - whether a hotel, a pizza slice shop, a grocer, flower shop, home goods store, bakery, or restaurant - we are passionate about it all. Regardless of whether your position is in retail, wholesale, maintenance, driving, events, design, accounting, HR or food & beverage - we enjoy working with people who want to work in an environment that defines hospitality the way we do and are curious to learn more about the different types of businesses we offer. POSITION SUMMARY: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We ask all of our team members to participate in knowledgeable and respectful communication with guests and each other, coming to work with a desire to learn and work together. Each position in our team requires teamwork, a flexible schedule, the ability to stay calm within a busy environment, and the ability to multitask and stay organized. The Host/Hostess is the main point of contact with guest interaction. The Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards in accordance with all company guidelines. Host/Hostess greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer/reservation system, show Guests to their table and bid Guests farewell as they leave. This position also includes making bookings and delivering a delightful yet efficient reservations service. As reservationists, you are meticulous at administration, ensuring that every detail of a customer's reservation has been accurately recorded following established procedures. General Attributes: • To maintain a high customer service focus by approaching your job with our guests' satisfaction always in mind., • To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with both guests and your colleagues., • To be decisive, accepting responsibility for making things happen, thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done)., • To be motivated and committed, approaching all tasks with enthusiasm, and seizing opportunities to learn new skills or knowledge in order to improve your performance., • To be flexible, responding quickly and positively to changing environments, • To maintain high team focus by strong leadership, showing cooperation, and support to colleagues in the pursuit of department goals. Essential Duties and Responsibilities (Other duties may be assigned) • Report for duty on time and ensure you use the time clock to check in and out. Manage your time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when you leave the kitchen., • Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes., • Adhere to all health, safety, alcohol control and sanitation protocols., • Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes and dislikes., • Greeting guests as they enter, and putting them on a waiting list as necessary., • Providing guests with menus and answering any initial questions., • Seating guests at tables or in waiting areas., • Assigning guests to tables they prefer (110 seats) while keeping table rotation in mind so that servers receive the right number of customers., • Engaging with guests to ensure they're happy with food and service., • Responding to complaints and helping to resolve them., • Answering phone calls, taking reservations and answering questions., • Providing great customer service., • Clearly communicate with all service staff and management throughout your shift to ensure smooth and efficient service, • Complete all assigned side work pre and post shift., • Attend trainings and pre-shift meetings, • Fully understand the floorplan, table numbers, and seat positions of the entire venue., • Supporting the management team in all aspects of in-house service and events, • Smile and maintain eye contact with our guests, and always provide prompt, attentive service. Greet/Thank all customers as they enter/exit the space., • Assist others with stations when needed., • Respond to any menu/drinks queries with knowledgeable answers. Have a thorough understanding of all menu items and overall aesthetics., • Deal with any service issues through your floor manager and communicate any unresolved issues to them at the end of the shift., • Supporting the management team in all aspects of in-house service and events, • Understand the right of way (guests, floor, kitchen, bar, and staff), • Performs other duties as assigned by supervisor / manager. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Minimum 1-2 years restaurant or related experience (preferred)., • Ability to understand and follow written and verbal instructions, • Ability to use all relevant items of equipment, • Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures, • Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner, • Ability to use the restaurant point of sale and or reservation system, • Ability to keep calm when faced with any unusual situations, • Ability to perform the essential functions of the job, • Knows basic math and measurements, • Ability to take and follow directions., • Ability to work in a team environment, • Ability to work calmly and effectively under pressure, • Must have problem-solving abilities, be self-motivated, and organized, • Able to work in a fast-paced environment, • Neat, clean, and professional appearance, • Have a flexible schedule, including weekends and nights, • Exhibit a sense of urgency at all times, • Willingness/ability to work on your feet for extended period time, • Has a level of enthusiasm, self-confidence, and self-motivation . CERTIFICATES & TRAINING: • State approved Prevention of Sexual Harassment Training / Certificate, • Must understand how to abide by the rules of the Department of Health related to Food Service and Employee + Guest Safety PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the position is regularly required to stand and walk for long periods of time. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 45 pounds. Must be able to climb sets of stairs, repetitively, throughout a shift . Ability to work with restaurant equipment and dishware (flatware, glasses, cutlery, plates, and dishes, etc.). Bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described are representative of those the position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment may be moderate to loud, with surrounding areas that may be wet, hot/cold, slippery, or humid. WE ARE AN EQUAL OPPORTUNITY EMPLOYER: THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFS AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS, INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT. Job Posted by ApplicantPro

Job Description The Host is responsible for being the first point of contact for all our guests. The Host is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. This position has an hourly rate of $21.00 + Tips. KEY RESPONSIBILITIES * Follow the posted opening and closing duties. * Take accurate and complete reservations. * Always provide excellent service. * Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor with eye contact and a genuine smile. * Set and maintain the dining room and podium environment and ensure materials are perfectly clean. * Have necessary knowledge of menu items to assist guests as needed. * Assist guest and colleagues courteously and efficiently. * Use the guest’s name appropriately and communicate it to restaurant colleagues. * Assist in seating guests and pulling their chairs. * Assist restaurant colleagues to prepare for service. * Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests). * Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat. * Inform restaurant managers of daily reservations forecast. * Assist in monitoring all guests’ needs. * Log in information about guest preferences. * Check daily for our regular guest preferences and record them in our daily list for the service. * Ensure all soignees are given to the service team. * Assist with coat check as needed. * Assist taking guests to the Jazz Club. * Assist in providing “Magic Service” for hotel guests. * Input member engagements notes. * All other responsibilities assigned by Management. REQUIRED EXPERIENCE AND QUALIFICATIONS * 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage. * Must be able to work weekends and have open availability. * Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction. * Must be able to take constructive criticism and work well in a team dynamic. * Positive, engaging, and energetic personality. * Must be personable and able to anticipate guests’ needs. * Able to be organized, manage time wisely and work with little to no direct supervision. * Very high attention to detail. * Sensitive to cultural nuances. * Excellent communication skills, both written and verbal on English. * Able to handle a multitude of tasks in an intense, fast paced environment. * Excellent people skills and the ability to work under pressure and with various stakeholders. * Ability to maintain a clean and professional appearance as per company policies. * Ability to stand for extended periods of time. * Multi-lingual is a plus. * Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions. * Experience working with SevenRooms is preferred. * TIPS Certified EEO M/F/M/V/D We use eVerify to confirm U.S. Employment eligibility.