Trabajos hotel reservations en Newark, New JerseyCrear alertas

Compensation Type: Yearly Highgate Hotels: Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Complex Business Travel Sales Manager is responsible for effectively and proactively identifying, soliciting, and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting, closing, and maximizing performance of assigned accounts/territory to positively impact hotel revenues. Responsibilities: • Proactively drive top line revenue for transient sales segments to include volume transient & consortia for primary hotels through customer acquisition and development strategies and tactics., • Identify and research potential accounts/clients and prospect for new business opportunities, generate leads, and set up meetings/presentations with clients, buyers, influencers, and agencies that will keep the hotels pipeline consistently full of opportunities., • Manage annual account rate negotiations requests for proposal through required RFP platforms., • Maintain and participate in an active sales solicitation program., • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program., • Meet or exceed sales solicitation call goals as assigned by the Director of Sales & Marketing., • Invite clients to the hotel for entertainment, lunches, tours and site inspections as appropriate., • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property., • Initiate and follow up on leads., • Handle inquiries as part of Inquiry Day Program., • Monitor production of all top accounts and evaluate trends within your market., • Meet or exceed set goals., • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)., • Meet and greet onsite contacts and travelers to garner and foster relationships, loyalty, and new opportunities., • Conduct outside sales calls 2-3 days per week, • Entertain clients as appropriate., • Abide by Prime Selling Time (PST)., • Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space, building accounts, and logging activities., • Assist in the preparation of required reports in a timely manner., • Assist in implementing special promotions relating to direct sales segments, i.e. events, sales blitzes, etc., • Participate in industry trade shows and events which may require out of market travel., • Develop networking opportunities through active participation in community and professional associations, activities and events., • Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team., • Attend daily Highgate Hotel Business Review (HHBR) meeting., • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations., • Operate the Sales Department within established sales expense budget., • Participate in required M.O.D. and Saturday office coverage as needed and scheduled. Qualifications:, • College course work in related field helpful., • At least 2 years sales experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Must be skilled in Windows, Company approved spreadsheets and word processing., • Long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information.

Job Description Market Segments: • Corporate Negotiated & Entertainment., • Group (SMERF) Position Purpose: We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing. Experience: • Minimum of 2/4 years hotel sales experience – luxury brand preferred. Works Closely with: • Cipriani 10 South Street (event venue) to handle all group and corporate leads funneled through., • Membership team to leverage and share leads back and forth., • Reservations/Revenue. Essential Functions & Duties: • Conduct site inspections, client entertainment, sales trips and trade shows as required., • Monthly target of proactive phone calls and site inspections/client entertainment., • Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business., • Create quarterly and yearly action plans., • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market., • Ability to be well versed on current trends in various markets and maintain confidentiality of information., • Attend hotel clients and local community business events to network and maintain high visibility, • Update management and relevant departments on VIP arrivals, meet and greet accordingly, • Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI, • Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system, • Identify and communicate ideas, customer expectations from assigned segments and territory, • Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market. General Skills • Perform job functions with attention to detail, speed and accuracy, • Prioritize, organize and follow-up on all actions, • Be a clear thinker, remaining calm and resolving problems using good judgment, • Understand guest service needs, • Work with minimal supervision, • Maintain confidentiality of guest and client information and pertinent hotel data., • Exceptional interpersonal skills - able to represent the property in the community, • Ability to prioritize and organize work assignments, • Ability to meet deadlines, • Business acumen Technology • Experience with technology such as, • Delphi.fdc (sales force), • Opera Cloud, • Alliants, • Microsoft Office Suites, • Hoteligence/Demand 360 This role does not need to action anything Food & Beverage or Events related. Travel Perhaps 1 week per quarter. Day to Day duties: • Attend 9am, morning meeting for sales representative. Share this responsibility with Sales & Marketing Coordinator., • Occasionally create delphi reports as and when needed., • Refine existing and create new SOP’s where necessary. SOP's are a critical part of achieving success., • Ensure all previous week’s sales activity is in Delphi by EOD each Monday and generate report., • Ability to work independently and without close supervision. Qualify any reactive leads., • Solicit new business., • Work with reservations team to ensure we are feeding opera the most relevant information, so the operations team are well prepared. Market Segment: Group and Corporate Negotiated/Entertainment Estimated at 2.5 million in net room revenue for 2025. GROUP • Take group lead inquiries, work with Revenue team to get rates, prepare a proposal in Delphia and share with client within 24 hours., • Ballroom events, set up booking in Delphi and unique booking link. Offer tours as needed., • Presidential Suite events are considered group revenue., • Prepare and issue group contracts and ensure payments collect initial and final deposits., • Create Group Resumes for all contracted groups. 8+ rooms on peak. CORPORATE NEGIOTIATED • Use Hoteligence/demand 360 to solicit new corporate negotiated accounts., • Solicit new business from the Financial District neighborhood., • Work with the membership team to potential uncover new leads for corporate accounts., • Ensure all accounts are maintained in delphi and daily reports scheduled., • Use the ‘reservations entered yesterday opera report’ to uncover potential new corporate accounts., • Work with the revenue/distribution team to set up new accounts in GDS and systems. ENTERTAINMENT • Establish relationships with large entertainment accounts such as but not isolated to TAG/Ascot/Altour etc and increase production for entertainment business from them., • Establish relationships with Studios and relevant accounts on the West Coast to increase production in the entertainment segment., • Keep on top of award shows, concerts, fashion shows and all entertainment related activities in NY and penetrate our share of the business. Powered by JazzHR IKhBzVrKJ7

Job DescriptionDescription: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. Corinthia Hotels has announced a management agreement with the Reuben Brothers to operate the former The Surrey Hotel, located on Manhattan’s Upper East Side. The famed property will undergo an extensive renovation and is slated to open in 2024. The Surrey, a Corinthia Hotel is seeking to recruit a Front Office Manager. The Front Office Manager plays an important role in overall guest experience, and has crucial responsibility in ensuring excellent first and lasting impressions for each guest. They are responsible for overseeing all relevant Front Office departments to ensure guests’ needs are met throughout their stay and service is delivered consistently in line with the quality standards. They assist in achieving set targets and budgets to maximise room occupancy at best rates and using up-selling techniques to promote hotel services and facilities. They oversee day-to-day functions in the department, starting from pre-arrival guest requests, guest arrival, in-house experience, billing, departure, and post-departure feedback. Summary of Responsibilities • Liaising closely with Reservations and Revenue Management teams daily to monitor, review and maximize RevPAR, occupancy and average room rate., • In conjunction with the Finance department, ensuring accounting instructions are accurately managed and the Hotel credit policy is followed by the Reception team., • Ensuring that payroll and operating expenses are maintained in ratio with revenues earned (or other agreed targets)., • Maintaining effective communication within the department and ensuring that the Managing Director and Hotel Manager are kept well informed of any problems/queries., • Ensuring that all Front Office, Telecoms, Concierge and Guest Service departments are correctly staffed, suitably trained and performing their duties to the standard required., • Overseeing smooth handovers between shifts., • Ensuring regular inspections of the public areas are carried out and that defects are reported and rectified., • Driving the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to., • Assessing training needs using guest feedback, online reviews and audits and organising training in liaison with Operational Coaches., • Ensuring all new team members receive appropriate training and cross-training in the relevant departments. Requirements: • Minimum 3 years as a Front Office Manager in a similar size and star rated Hotel., • Strong background in Front of House/ Front Office operations., • Written and verbal fluency in English. Fluency in another language an advantage., • Knowledge of property management systems (e.g. Micros/Fidelio, Opera, etc.)., • Degree/Diploma in Hospitality Management or Tourism (desirable).

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering. Essential Functions and Responsibilities • Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods, • Assists Front Desk Agents in satisfying guest requests and resolving guest complaints, • Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands, • Prints occupancy, arrivals departures, and back-up reports on a timely basis, • Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided, • Block relocated guests who will be returning to the hotel, • Communicates all special requests to Housekeeping, • Coordinates with Room Service to ensure accurate and timely amenity deliveries, • Monitors and ensures completion of all room changes, • Check for duplicate reservations on a daily basis, • Monitors clearing of all due-outs, Express Checkouts, no-show's, Pre-Registered guests, • Process applicable charges for late check-outs (12pm), • Checks the status of all Out-of-Order rooms on a daily basis, • Monitors availability of showrooms for the Sales & Conference Management departments, • Reviews group resumes to verify group billing procedures, VIP's and special requests, • Responsible for conducting daily line-ups, • Monitor arrivals to ensure that rooms are ready by check in time, • Clear departures by working closely with Housekeeping Department, • Ensure all guest departure calls are done a daily basis, • Accurately report guest needs and problem resolution, • May interact with customers in person, as well as other departments., • Must be able to handle multiple tasks at once with attention to detail, • Ability to work independently, • Excellent people skills., • Assist with the preparation of ‘remote' and ‘reserved' registration and check-out of groups, • Prints group no-show, in-house, and arrivals report on a daily basis, • Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests, • Familiarity with daily hotel occupancy reports, status of available rooms, etc., • Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking, • Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed, • Monitor all Master accounts to ensure that they are checked-in and extended as required, • Ensures adherence to all Loews Hotels Star Service standards, • Other duties may be assigned as business demands Supportive Functions and Responsibilities • Maintains clean and excellent condition of Rooms Control & Back Office area and equipment, • Maintains proper stock of all supplies in Back Office Area, • Executes emergency procedures in accordance with hotel standards, • Notifies appropriate individuals and departments of any problems or unusual matters of significance, • Attends all appropriate hotel meetings and training sessions, • Is polite, friendly, and helpful to guests, employees, and management, • Promotes and applies teamwork skills at all times, • Complies with all hotel standards, policies, and rules, • Complies with safety regulations and procedures, • Remains current on hotel information and changes Qualifications • Excellent communication skills - oral and written, • Excellent guest service skills, • Knowledge of computer programs utilized in property management, • Able to work a flexible schedule, including weekends and holidays Education: • Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills Experience: • Minimum one year experience as Front Desk Agent at a comparable quality property The wage for this position is $32.00 to $32.00. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job Description The role… At Soho House the Front Office Overnight Manager encompasses the highest level of hospitality and approachability by creating professional relationships with internal and external stake holders, developing/creating efficient and effective process that drives positive / rememberable member and guest experience as well as fun and inviting. The Overnight Front Office Manager oversees all overnight operations for rooms (hotel) and Front Office operations; including Butlers, Receptionists, and Member Services and assisting with managing the Reservations/PBX Department as well as manages the Evening Membership Guest List. A successful Front Office Overnight Manager has previous experience managing a high-volume, elevated and customer driven boutique property (preferably overnight). In addition to a keen eye for detail, and unmatched enthusiasm for hospitality and the Soho House brand. Main Duties • Influential overnight leader that creates and refines efficiency by providing cost recaps and sales overview by implementing process that enhances member / guest experience and motivates staff to proactively welcome experience, • Develop and monitor yearly departmental goals, related to payroll, expenses, staffing levels and guest service Create monthly budgets; keep rooms, expenditure, and staff costs in check as well as guests' correspondences, process all guests and members claims and disputes; Emphasis on accuracy and proper follow-up, • Oversee concierge role and provide information about local attractions, shopping and points of interest in the city, • Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service as well as responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival, • Supervise, direct, coordinate, inspire and persuade staff in order to maintain service standards set forth by Soho House & Co as well as Ensure all new hires are provided a proper On-Boarding Training, • Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counseling and discipline when applicable, • Communicate daily events, guest lists, VIP's, room (hotel) occupancy and sales budget, • Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries, • Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained, • Deliver the highest standards of customer service and process, track and report all guests' disputes and claims Required Skills/Qualifications • Minimum of 5+ years' experience managing Front Office operations, • Extensive knowledge of Opera, Salesforce, Open Table and Google Sheets is a must, • Detail oriented, ability to multitask and work in a fast-paced environment, • Customer services oriented and excellent verbal and written communication skills, • Flexible schedule, evenings, weekends as needed, • Bilingual language skills a plus, • Hospitality Degree preferred Physical Requirements • Must be able to seize, grasp, turn and hold objects with hands., • Must be able to make periodical fast paced movements are required to go from one part of the property to others., • Must be able to move, pull, push, carry or lift at least 30 pounds., • Must be able to occasionally kneel, bend, crouch and climb is required., • Must be able to perform physical activities such as lifting, cleaning, and stooping., • Must be able to stand, walk, lift, and bend for long periods of time. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match, • Paid Time Off: Full- Time Employees have sick day's + vacation days, • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically, • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability, • Learning & Development: An extensive range of internally and externally run courses are available for all employees., • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all., • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to., • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.Pay Range$75,000—$85,000 USD

Job Description Position: Director of Sales Job Description: The Director of Sales is responsible for all sales efforts and supports revenue management initiatives. This position is the revenue driver through the delivery and execution of the strategic plan, leadership of the sales department, and developing and strengthening alliances and relationships within the marketplace. Responsibilities and Duties: • Functions as the strategic business leader of the hotel's sales and marketing department and is responsible for all property-related reactive sales activity, proactive account sales and targeted segmentation, local and social catering sales and business travel sales, as well as positioning and promotional planning and activities., • Analyze competition, market trends and customer needs and comments, forecasts, etc. to continually assess the productivity against budget, plan, and market., • Develops and implements the sales and marketing business plan and annual budget., • Develop and continually enhance relationships with key corporate, business and travel accounts, community organizations and professional associations to maintain visibility and market share., • Continually targets and prospects new business through individual creativity and innovation, • Maintain strong visibility in local community and industry organizations., • Represents the Hotel positively and effectively in the marketplace., • Direct the sales operation and holds the sales team accountable to meet / exceed revenue goals and activity goals while ensuring a positive guest experience., • Comply with attainment of individual goals as well as team goals and budgeted metrics., • The position shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department., • Manages the marketing budget to enable development of hotel specific campaigns, promotions and collateral to drive revenue and meet property objectives., • Interfaces with brand support services and regional sales and marketing communications to ensure promotions pull through., • Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue., • Develop a full working knowledge of the operations and policies of the hotel including Sales, Food and Beverage, Front Office, and Reservations., • Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management providing training on a rotational basis., • Adheres to company established regulations, company standards, sales standards and sales metrics. Required Skills and Requisites: • Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension. Must be able to speak, read, and write in primary language used in the workplace., • Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction., • Must possess strong sales and negotiation skills. Proven prospecting and new business development abilities., • Demonstrated sales and marketing acumen., • Energetic, proactive, takes calculated risks, and perseveres to attain goals., • Possess an extensive knowledge of sales, marketing, revenue management and budget analysis capabilities with a demonstrated ability to apply these principles and methods through strategy and tactics; including sales cycles and trends, account management, pricing, and inventory management., • Administration and management capabilities with fiduciary responsibilities., • Must be able to work independently and simultaneously manage multiple tasks., • Strong organization and presentation skills, • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources., • Skilled at building a cohesive team and facilitating goal accomplishment by aligning individual and team actions with strategies and plans to drive business results., • Ability to inspire confidence and gain respect of hotel team, industry partners, competitors, and owners., • Must be able to work with and understand financial information and data and basic arithmetic functions, • High School Diploma and/or four-year College Degree or equivalent experience, • Minimum of 2 years of progressive hospitality sales experience preferred You will succeed in this role by: • Meeting or exceeding annual topline budget., • Meeting or exceeding annual RevPAR Index target., • Meeting or exceeding group production goals., • Being a respected leader and thought partner by the sales team, property partners and ownership group. At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference. Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements. Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks. Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

Job Description Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Lead Welcome Enthusiast! Job Description for Front Office Manager/ Lead Welcome Desk Enthusiast. POSITION TITLE: FRONT OFFICE MANAGER REPORTS TO: Director of Rooms POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. DUTIES AND RESPONSIBILITIES: • Trains, cross-trains and retrains all front office personnel., • Participates in the selection of front office personnel., • Schedules the front office staff., • Supervises workload during shifts., • Evaluates the job performance of each front-office employee., • Maintains working relationships and communicates with all departments., • Maintains master key control., • Verifies that accurate room status information is maintained and properly communicated., • Resolves guest problems quickly, efficiently, and courteously., • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel., • Reviews and completes credit limit report., • Works within the allocated budget for the front office., • Receives information from the previous shift manager and passes on pertinent details to the oncoming manager., • Checks cashiers in and out and verifies banks and deposits at the end of each shift., • Enforces all cash handling, check-cashing, and credit policies., • Conducts Monthly scheduled meetings of front office personnel., • Always wears the proper uniform. Requires all front office employees to always wear proper uniforms., • Upholds the hotel's commitment to hospitality., • Prepare performance reports related to the front office., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report, and maintain close observation of daily house count. Monitor selling status of house daily. i.e., flash report, allowance etc., • Monitor high-balance guests and take appropriate action., • Ensure implementation of all hotel policies and house rules., • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes., • Prepare revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Ensure that employees are always, attentive, friendly, helpful, and courteous to all guest managers and other employees., • Monitor all VIP’s special guests and requests., • Maintain required pars of all front office and stationery supplies., • Review daily front office work and activity reports generated by Night Audit., • Review the Front office logbook and Guest feedback forms daily., • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs., • Perform other duties as requested by management., • Must be able to lift and carry up to 40 pounds., • Must be able to stand in stationary position for longer periods of times up to 75%, • Maintaining brand standards and scores. PREREQUISITES: EDUCATION: Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace. EXPERIENCE: Minimum of three years of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Hilton Property experienced preferred. Powered by JazzHR kbaaJ5W7vD

Job Description Salary: $140000 - $160000 / year Other Forms of Compensation: bonus Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary The National Director of Conference & Hospitality Operations will serve as the point of contact for the client as well as lead the US Rapport team at BNY Mellon. Ensures that all policies and procedures are followed and that team members at all sites are operating at maximum efficiency. You will lead the meeting and event planning team, reception services and workplace experience within the portfolio to achieve operational and financial goals in a dynamic environment. You will maintain strong client relationships and work to fulfill our mission to provide a great hospitality experience to our customers. This position resides in New York City with travel expected to MA, PA, FL and DC locations. The expected travel amount is 30%. Key Responsibilities: • Management of U.S. operations including Reception, Reservations, Community Management, Conference Center Management, Event Coordination and Space Management platform support., • Manage execution of any key objectives or client projects directed by BNY and Global Rapport Lead, • Oversee the daily operations of the above functions through direct interface and communication with the lead members of each team., • Provide a high profile, visual presence throughout all U.S. sites to build and retain strong client relationships., • Ensure service standards are maintained and KPI target audit scores achieved, • Ensure that appropriate standard operating procedures are in place for all functions and that these procedures are modified as changes occur or new responsibilities are assumed, • Manage performance of onsite team including training development plan and regular performance reviews, • Build and maintain relationships with Executive Committee Admins and High-Level Clients, • Foster strong interdepartmental relations, • Complete all client reports such as the monthly and quarterly reviews and attend client meetings., • Attention to details for conference centers, meetings, and events., • Oversee the strategic booking of space within the system to ensure maximum utilization of the facilities., • Ensure Rapport policies and procedures are being followed., • Ensure service standards are maintained with target audit scores being achieved., • Aligning Rapport and the Client Values., • Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation, • Owns the financial results for the account, and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes, • Ensures consistent and fair administration of al policies and procedures, • Leads projects and initiatives directly related to Rapport lines of business Human Resources: • Managing all human resources functions related to Rapport associates, including the recruiting, hiring, initial training and ongoing professional development of staff members., • The teaching and implementation of the Rapport service principles within the Conference Planning, Reservations and Reception functions., • Carrying out and/or overseeing the implementation of necessary administrative duties such as scheduling, payroll, etc. Budgeting/Billing: • Develop and maintain the annual budget for each site. Complete monthly financial reconciliations and report on variances to budget. Track scope changes and subsequent operational costs to those changes., • Managing all financial aspects of the Conference Planning, Reservations and Reception functions, ensuring accurate and timely reporting., • Continually monitoring payroll and other expenses, ensuring that they are in line with budget and with forecasted levels of business., • Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditure of company funds. Business Continuity Planning • Create, maintain and execute (when necessary) a plan to address a disruption in service., • Review the plan with GS account managers yearly.Preferred Qualifications:, • Bachelor's degree and minimum of three (3) years of management experience, preferably in conference center, hotel operations or, hospitality management, • Is well-versed in all aspects of conference center management with a proven track record of success, • Demonstrates excellence in leading a business and a team, strong customer service, and excellent business and financial acumen, • Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills, • Champions the inclusion mindset, and is proactive, positive, professional, and resilient, • Excellent computer skills and proficiency with Microsoft Office suite and POS software, • Demonstrates work experience with reservation software platforms, • Catering or other food service-related experience, • Communications, Event Planning or Hospitality background preferred., • Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook), • Experience working in technical/audiovisual environment., • Ability to work independently, prioritize effectively and make decisions when faced with ambiguity., • Ability to adapt quickly to change and maintain a flexible approach when providing customer support., • Able to work a flexible schedule to include evening and weekend hours. Apply to Rapport today! Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave, • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023WageTransparencyFlikHospitality.pdf Req ID: 1533101 Rapport a specialized division of FLIK Hospitality Group

Job Description JOB TITLE: Front Desk Supervisor REPORTS TO: Front Desk Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • To ensure that staff under your control are trained in Civil Defence measures., • Takes responsibility of supervising the F&B outlets in the absence of the F&B Supervisor. To do this kind of work, you must be able to: • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis., • Be available for work evenings, weekends and holidays. Physical Demands: Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.

Job Description JOB TITLE: Front Office Supervisor REPORTS TO: Front Office Manager SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs. Purpose for the Position: To assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations. Essential Responsibilities: • To ensure that guests are greeted, checked in and allocated rooms promptly and courteously., • To ensure that check-in procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest., • To be readily available at all times to deal with problems or complaints., • To ensure that rooms have been serviced and maintained to the standards established by the Company., • To ensure maximum room occupancy within agreed overbooking policy., • To ensure effective liaison between reservations and front office staff with other departments (e.g. housekeeping)., • To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times., • To ensure that credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval and that written confirmation, purchase orders, or order numbers are on file., • To ensure that accounts are balanced daily., • To ensure effective and speedy check-out procedures., • To ensure that luggage is delivered to and collected from rooms speedily., • To ensure that inquiries, messages, theatre bookings are dealt with courteously and efficiently., • To ensure that all Front of House staff are correctly dressed at all times., • To ensure that all Front of House areas are clean and orderly at all times., • To ensure that newspapers and parcels are delivered to rooms without delay., • To ensure that incoming and outgoing telephone calls are handled promptly and courteously., • To ensure maximum security of all items left in safety deposit boxes., • To ensure that the Hotel Entrance is easily accessible to cars and taxis at all times., • To hold regular performance appraisals with all staff, identifying areas for development and training needs and ensuring that this training is affected., • To carry out or ensure that regular On-the-Job training is taking place to agreed standards., • To ensure that the most suitably qualified person is appointed in the event of a vacancy - wherever possible this should be an internal promotion., • To ensure maximum security in all areas under your control., • To act as Duty Manager when required., • To attend Management Meetings as required., • To ensure accurate and timeliness submission of all reports and administrative work., • To monitor trends within the industry and make suggestions how these could be implemented., • To be familiar with all local Civil Defence measures., • To ensure that staff under your control are trained in Civil Defence measures., • Takes responsibility of supervising the F&B outlets in the absence of the F&B Supervisor. To do this kind of work, you must be able to: • Read and interpret business records and statistical reports., • Use mathematical skills to interpret financial information and prepare budgets., • Analyze and interpret established policies., • Understand government regulations covering business operation., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • See differences in widths and lengths of lines such as those on graphs., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing an activity., • Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis., • Be available for work evenings, weekends and holidays. Physical Demands: Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.

Job Description The Brand Jean-Georges Management is built on a powerful culinary foundation and has evolved into a reputable and award-winning restaurant group. From inception, Chef Jean-Georges Vongerichten placed emphasis on the importance of providing the very best in culinary and tailored hospitality, which has resulted in the success of an acclaimed constellation of international restaurants. With over 60 restaurants located worldwide, we continuously strive towards excellence and rely on the support of our culinary and hospitality team members to contribute to our worldwide operations. Position Summary The Director of Operations will serve in a dual-capacity leadership role supporting both new development initiatives and operational oversight of Jean-Georges owned restaurant properties in New York. This position works directly alongside the COO and CEO on strategic growth projects, restaurant development initiatives, operational planning, and execution, while also overseeing operational leadership across select owned restaurant properties. The role requires a highly organized hospitality leader with strong operational instincts and project management capabilities, capable of managing complex projects from early planning through opening while keeping teams organized, accountable, and moving forward. Essential Responsibilities 1. New Projects, Development & Strategic Initiatives Executive Partnership & Strategic Support • Work directly alongside the COO and CEO to support strategic company initiatives, development projects, and long-term growth planning • Assist in evaluating new restaurant, hotel, and hospitality opportunities from operational and strategic perspectives • Participate in ownership meetings, development discussions, operator presentations, and project strategy sessions • Serve as a key operational liaison between executive leadership and project teams Project Management & Development Coordination • Help lead and manage project timelines, deliverables, meeting follow-ups, and project organization across multiple active development projects • Coordinate communication between operations, culinary, finance, HR, design, marketing, technology, purchasing, and external consultants to ensure projects remain organized and on schedule • Maintain accountability around critical path items, project milestones, operational deadlines, and opening readiness schedules • Organize and track project deliverables to ensure timely execution and follow-through across departments, • Assist in developing project plans, opening timelines, operational checklists, and rollout plans • Support coordination of vendor relationships, consultant communication, and ownership deliverables throughout the development process • Help manage shifting priorities and ensure projects continue progressing efficiently • Prepare and organize presentations, development summaries, operational plans, budgets, and executive materials for ownership groups and senior leadership New Restaurant Development & Pre-Opening Operations • Support all phases of restaurant development from early concept planning through opening execution • Assist with operational programming, staffing structures, labor models, service standards, and guest experience planning • Participate in design coordination meetings relating to FOH operations, service flow, kitchens, bars, storage, reservations, guest circulation, and operational systems • Assist in development and implementation of SOPs, training programs, operational systems, and opening procedures • Coordinate operational setup processes including purchasing, systems implementation, vendor onboarding, and pre-opening logistics • Support management hiring timelines, onboarding coordination, and operational readiness planning Strategic Budgeting & Operational Planning • Assist with development budgets, operational startup costs, staffing forecasts, and strategic project planning • Monitor and help manage project-related budgets and timelines throughout the development process • Partner with leadership teams to ensure strategic initiatives remain organized, financially responsible, and operationally executable • Help identify operational efficiencies and scalable systems to support future company growth Ownership & External Partner Coordination • Participate in communication and meetings with ownership groups, developers, hotel partners, architects, consultants, landlords, and external vendors • Support preparation of operational presentations, project updates, and strategic materials for stakeholders, • Ensure consistent communication and follow-up between internal teams and external project partners 1. Strategic Oversight of Owned Restaurants – New York Multi-Unit Operational Leadership • Oversee operational performance and leadership support across assigned owned restaurant properties in New York • Provide guidance, structure, and support to General Managers and management teams • Ensure consistency in hospitality, service execution, cleanliness, organization, and operational standards across all locations • Maintain active presence within restaurants to support teams and operational execution Maintenance, Facility Oversight & Ambiance Standards • Oversee maintenance coordination and facility standards across all assigned properties • Ensure restaurants are maintained to Jean-Georges brand and presentation standards at all times • Partner with management teams to proactively identify and address maintenance, repair, and appearance-related issues • Maintain oversight of dining room presentation and overall guest-facing ambiance, including lighting levels, music standards, floral presentation, furniture condition, cleanliness, candles, and overall atmosphere • Help establish and enforce visual and operational standards guides across all restaurant locations • Coordinate with vendors, contractors, and building teams as needed to support upkeep and operational continuity Operational Oversight & Organizational Support • Assist restaurant leadership teams with staffing structure, scheduling oversight, operational organization, and service standards • Support implementation and enforcement of company SOPs and operational procedures • Partner with management teams to improve communication, accountability, and consistency across operations • Help identify operational inefficiencies and implement process improvements where needed • Support rollout and implementation of new operational systems, reporting structures, technologies, and company initiatives across restaurant properties as needed, • Assist in operational execution and organizational support tied to new company projects and strategic initiatives Systems & Operational Standards • Partner with leadership teams on operational systems including POS, reservations, labor management, reporting, and organizational controls • Assist in rollout and implementation of operational initiatives, training programs, and company standards • Drive operational consistency and organizational structure across properties Qualifications • 5+ years of senior restaurant operations leadership experience • Strong multi-unit operational background within high-volume or luxury hospitality environments • Experience supporting restaurant openings, development projects, and operational transitions • Strong organizational and project management skills with ability to manage multiple active initiatives simultaneously • Excellent communication, leadership, and follow-through skills • Strong understanding of hospitality operations, systems, facilities oversight, and restaurant standards • Ability to balance strategic planning with hands-on operational execution • Comfortable working in fast-paced environments with multiple active projects Preferred Experience • Experience working with ownership groups, developers, and hotel partners • Experience managing restaurant development projects and pre-opening operations • Experience in luxury hospitality and multi-concept operations • Familiarity with Toast, SevenRooms, Harri, Avero, and related hospitality systems • Strong project management and organizational capabilities Compensation The base pay range for this position is 115,000-135,000 per year + Bonus. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications, skills, etc.

Job Description COMPANY OVERVIEW Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Spa Operations Lead supports Spa Management across multiple regional locations, as needed, by overseeing daily operations, providing team leadership, managing reservations, and ensuring exceptional guest service. Responsibilities encompass training, inventory management, payroll, scheduling, and financial reporting. This role also supports the management of the front desk, lounge, locker rooms, and ancillary facilities, such as fitness centers or pools, where applicable. The Supervisor communicates clearly with guests and staff to address their needs and concerns while maintaining exceptional customer service standards. Additionally, the Spa Operations Lead facilitates the timely and effective resolution of any guest or employee partner issues that arise throughout the day. Effectively communicates with guests and spa team to understand their needs and areas of concern, while maintaining a high level of customer service to maximize guest satisfaction and profitability. ESSENTIAL FUNCTIONS • Adhere to TRILOGY’s philosophy of “Flawless Service, Every Guest, Every Day” along with Spa policies and procedures., • Anticipate guest needs and maintain Spa and TRILOGY’s service standards, including FORBES 5 Star criteria., • Interact cooperatively and professionally with guests and the spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines., • Ensure proper daily coverage in all operational roles for seamless guest service experience., • Greet guests warmly, offering a welcoming atmosphere upon arrival. Use professional language and etiquette while providing comprehensive tours of the spa facility., • Provide extensive knowledge to thoroughly describe and guide guests through all spa services, treatments, retail products, and amenities., • Responsible for daily spa operations, including opening and closing functions, cash handling procedures, general facility maintenance, and nightly point-of-sale bank audit reconciliation., • Oversee the Spa Attache team to ensure that spa and salon appointments are booked professionally and accurately according to guest preferences while managing the appointment schedule for maximum booking opportunities., • Ensure the spa team consistently delivers exceptional service by utilizing training materials for new and existing protocols, monitoring performance, documenting compliance with service standards and policies, and motivating the team toward success., • Ensure Spa Attaches receive proper training and support and are informed about treatments, groups, and other promotions., • Lead by example in promoting, selling, and upselling spa services, packages, and retail products to guests., • Maintain cleanliness in the spa facility, lounges, and retail area throughout the day., • Execute and communicate promotions, including developing marketing links from the spa booking system., • Ensure the spa team adheres to safety, sanitation, and disinfection standards by properly cleaning and sanitizing products, rooms, tools, and equipment in compliance with TRILOGY and state regulations., • Resolve guest concerns and communicate any complaints or maintenance issues to Spa Management., • Assist Spa Management with departmental scheduling needs., • Support Spa Management in maintaining provider licenses and renewals., • Participate in regular inventory processes with Spa Management to ensure sufficient stock levels of retail and professional supplies., • Assist in monitoring inventory, ordering product supplies, and preparing end-of-month reports., • Conduct daily inspections of the treatment room checklist, noting inconsistencies while collaborating with the spa support staff., • Support Spa Management in achieving monthly sales goals., • Assist the Spa Management with interviewing, hiring, onboarding, and training processes., • Provide support to the Spa Management team during all Group and VIP events., • Attend all relevant spa and hotel/resort meetings, such as staff meetings, hotel pre-con meetings, daily stand-ups, and weekly operations meetings., • Attend all mandatory vendor and company training sessions. REQUIRED EDUCATION AND PREFERRED EXPERIENCE • Must have a minimum of 2-year College associate’s degree or any other combination of education, training, and experience that provides the required knowledge, skills, and capabilities., • Previous Supervisory experience preferred., • At least 1-3 years’ experience in customer service, spa, hospitality, sales, and/or retail., • At least 1 year of luxury retail sales experience., • Must be sales-driven and have a customer service-oriented personality, as the position requires making spa/product recommendations and selling products and services., • Must be polished, professional, and strong command of written and verbal English., • Must be organized, proactive, and highly attentive to detail., • Must be proficient in Microsoft Office (Outlook, Word, Excel)., • Previous experience with Booker, Book4Time, Spa Soft preferred., • CPR and First Aid certified desirable. BENEFITS/PERKS • Medical, Dental and Vision (FTE only), • 401K Matching, • PTO – Paid/Holiday Time Off, • VTO – Voluntary Time Off, • Discounts on Retail Products and Spa Services COMPENSATION: $22.50 per hour + Gratuity Pool + Retail Commission The hourly pay range for this role is $22.50 - $28.93. This rate is only applicable for jobs to be performed at 111 SKIN SPA/CLINIC at The Plaza Hotel. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Front Office Manager Who We Are Sitting on a quiet tree-lined street in Soho, twelve floors rise above the neighborhood’s storied lofts, boutiques, and galleries. The name derives from the particular manner of hospitality, one that feels more like staying at the home of a dear friend than at a hotel — discreet, refined, generous. Our hotel has 97 rooms and suites with four distinct F&B concepts led by an acclaimed chef. The street-side seafood restaurant and second floor cocktail bar will be venues that are open to the public. The Apartment and The Rooftop are spaces reserved exclusively for guests and friends of guests. Purpose of the Role Our well-travelled hotel guests come to The Manner expecting a sophisticated environment including privileges to a list of amenities in an inviting atmosphere – making The Manner their house away from home. Our hotel guests will experience thoughtfully crafted and personalized accommodations to not only meet but transcend their expectations. As The Manner Front Office Manager, we embody the art of fine-tuned luxury while also offering discreet service. The front office manager is responsible for overseeing the entire front office operation, ensuring exceptional guest services, managing the front office staff and contributing to the overall success of the hotel. Responsibilities Leadership & Operations • Oversee day-to-day operations of the front office team, including scheduling, planning, and delegating assignments., • Develop and communicate departmental strategies, goals, and performance standards., • Ensure all associates are fully trained in systems, security, cash handling, and The Manner’s service culture., • Establish and implement efficient policies and procedures to support consistency and excellence., • Lead 90-day and annual performance reviews, coaching team members to reach their full potential., • Monitor team performance and take corrective actions when needed to maintain service excellence., • Conduct monthly departmental meetings and participate in weekly hotel and sales strategy meetings., • Maintain the appearance and functionality of the front desk and public spaces through routine inspections and action plans. Guest Experience • Personally ensure guests are welcomed warmly and recognized by name upon arrival., • Respond to guest complaints with professionalism and implement effective service recovery., • Pre-arrival: Anticipate guest needs by reviewing profiles, preferences, and travel details, and communicate with relevant departments to ensure personalized preparation., • In-stay: Follow up on requests to ensure satisfaction and seamless service., • Post-departure: Follow up with VIP and service-recovery guests to nurture lasting relationships and encourage return visits., • Build strong guest relationships to generate loyalty, referrals, and positive reviews., • Proactively communicate with F&B and culinary teams to align quality and consistency in The Apartment and other exclusive offerings. Team Development • Hire, train, and mentor front office staff to embody The Manner’s service philosophy., • Provide constructive feedback and create opportunities for growth and development., • Resolve staffing shortages by proactively planning coverage and supporting the team on shift when needed. Revenue & Financial Management • Achieve budgeted revenue goals while controlling labor costs and departmental expenses., • Assist with converting OTA bookings into direct bookings and act as a liaison with the Sales team for potential corporate accounts., • Monitor and analyze performance metrics, guest feedback, and financial reports to guide decisions. Communication & Coordination • Maintain seamless communication with other department heads to ensure a cohesive guest experience., • Share guest feedback and key updates during morning stand-ups and through shift pass-on reports. Qualifications • Bachelor’s degree (Preferred in Hotel Management/Business Administration), • At least 3 years work experience in Front Office/Guest Services., • The ideal candidate will have operational prerequisites as Assistant Front Office Manager or Front Office Manager., • Prior systems knowledge of Guest Profile database is plus (OPERA), • Ability to read, comprehend and carry out instructions according to established procedures., • Comprehension: Fluent in the English language., • Basic knowledge of wine and classic cocktails is a plus!, • Work efficiently, utilize multi-tasking, prioritize tasks., • Hygiene and Sanitation: Adherence to uniform, grooming and personal hygiene standards and expectations per SOP’s., • Punctuality: Adherence to posted schedule and arrival time and attendance at mandatory meetings when scheduled., • Responsibility: Personal comportment in line with The Manner, New York policies, standards, and expectations., • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently., • Problem solving, reasoning, motivation, organizational and training abilities are used often., • Ability to travel to attend workshops, specialized training and/or certifications, etc., • Problem solving, reasoning, motivation and training abilities are often used. Physical Requirements • Frequently standing up behind the desk, front office areas and The Apartment., • Carrying or lifting items weighing up to 50 pounds, • Handling various objects, • Use a keyboard to operate various property management and reservations systems, etc. Compensation & Benefits • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Bonuses and Incentives, • Employee Assistance and Wellness Program, • Technology Reimbursements

Litigation Legal Assistant with a down to earth, reputable boutique law firm. Seeking a sharp Litigation Legal Assistant for a well-established law firm with great tenured employees. If you want to join a firm where you are happy to be at EVERY day and are a valued employee then please reach out to me. Seeking a top notch Legal Assistant with 3+ years’ litigation experience. Will look at any defense side litigation practice area experience. Great opportunity to get your foot in the door to a different litigation practice area! Job Requirements • Provide administrative support to Partners and Associates, • Preparing shell documents (pleadings, discovery, motions, correspondence), • MUST have E Filing experience, • Experience assisting with time entry/billing, • Drafting Experience, • Trial preparation from an administrative/document standpoint, • Proofreading, formatting and finalizing all outgoing documents, • Preparing document production, • Preparing exhibits for depositions and trials, • Preparing notebooks of documents for attorney use, sometimes in collaboration with a paralegal, • Run conflicts checks for new client matters, • Draft, review, proofread and send cover letters along with monthly client invoices, • Maintain electronic files for client matters, • Assist with travel arrangements upon request including car, hotel and airfare reservations, • Oversee arrangements for in-house and external depositions, • Set up conference calls and arrange meetings, • Time Entry for attorneys, • Calendar deadlines, • Prepare and process expense reports Requirements • At least 3 years of litigation experience in a law firm setting, • State and Federal E-filing experience

Celebrity Executive Personal Assistant Job Description: The Executive Personal Assistant provides high level administrative support to the Individual. Responsibilities include, but are not limited to booking travel, managing house staff, maintaining personal calendar for the individual, as well as running personal errands. The Personal Assistant must also work closely with management and executive team members on any business-related items that touch personal. The Personal Assistant should be comfortable with a great amount of travel and work in a fast-paced environment, with excellent communication and organizational skills. Experience with managing all aspects of the person and home life is a priority. In order to be considered, please provide: • Resume, • Short Introductory Video Bio, • Letters of recommendation SPECIFIC RESPONSIBILITIES & DELIVERABLES FOR THIS ROLE INCLUDE: · Managing, updating, and keeping the calendar current and reviewing daily. · Managing assigned aspects of the individual’s personal life and interfacing with the business manager when necessary. · Managing all aspects of the household including housekeeper, food, and beverage, identifying booking and overseeing all repairs and other vendors, and ensuring the house is guest ready. · Running errands; researching and sourcing various options on miscellaneous purchases. · Handling and sorting mail; accepting and managing deliveries, packages, returns, etc. · Setting up and managing the organization of all aspects of house. · Managing all aspects of individual’s travel, including booking, rescheduling, tracking all air, ground, lodging and dining reservations; quickly learns and incorporates hotel and air preferences. · Managing medical appointments, prescription ordering and personal appointments for the individual. · Sets up and manages operational systems to streamline all possible functions. · Encouraging the flow of communications; checking emails and following up. · Ensuring the utmost confidentiality and discretion at all times. · Performing other work-related duties as assigned. Must have travel experience. REQUIREMENTS & QUALIFICATIONS: · Highly organized and resourceful · Efficient, natural problem solver, multi-tasker, high level of focus on details · Dependable, honest, and discreet · Proficient with technology · Experience developing basic organizational and communication systems / processes to bring structure and operationalize functions · Takes ownership and pride in ensuring that the individual is well taken care in all aspects of their lives · Welcomes direction and feedback · Can work through any situation; utilizing all resources possible on their own prior to involving the principle · Strong ability to connect all the dots and focus on larger picture, as to make smarter decisions · Forward thinker that is excellent with anticipating needs · Must possess the ability to work well independently and without supervision · Effective and professional written and communication skills · Ability to work on tight deadlines while producing high-quality work. Compensation and Benefits: · $100,000 - $120,000 per year, based on experience Job Type: Full-time Experience: Celebrity PA: 3 years (Required) Work Location: On the road To Apply: Send a cover letter, resume, short introductory video bio, and a letter of recommendation to Danielle Guidetti, dguidetti@criticalpathadvisors.com

Job DescriptionCompany Description: WORLD SPA is a Brand New Spa & Restaurant concept in Brooklyn, NY. We are seeking talented, dedicated, and enthusiastic team members to become part of the Grand Opening of New York City’s premiere, largest, and most diverse Spa Destination in a class by itself located in the heart of Brooklyn. This is a great opportunity to become a part of a one-of-a-kind project with a culture that will enable you to grow and make a difference. If you are passionate about what you do, hungry for success, growth and ability to make an impact, apply today! WORLD SPA offers a global, authentic, and unmatched spa experience by preserving ancient practices and uniting various culturally authentic sauna, bathing, and spa treatments in one destination. World SPA creates an environment that inspires the imagination and provides distinctive sensory experiences to our guests. Our goal is to consistently exceed guest expectations by anticipating their needs and desires and offering them an unparalleled experience. WORLD SPA features multiple world-class dining venues. REN is a fine dining, full service restaurant in collaboration with Michelin Star Chef Shaun Hergatt. REN means “pure” in Nordic and represents a familiar, clear, everyday restaurant concept with international specialties masterfully created from the best natural ingredients. REN feels upscale, but comfortable. WORLD SPA LOUNGE, which is a 250 seat restaurant and is the most fast paced of all is located within the Spa area, where guests can either enjoy a cup of artisanal tea, crafted cocktail, fresh sushi and small plates in between experiencing multitude of Spa rooms and saunas or can reserve a cabana for a full on feast or celebration. World Spa Lounge offerings represent the same regions as the Spa: Eastern European, Mediterranean, Asian and American. World Spa Lounge feels casual and unpretentious still offering the highest quality of food & beverages and friendly, attentive service. BIRCH&OAK is a VIP area with its own Bar and Restaurant, outdoor terrace that can be enjoyed by the Members during their Spa visit or on its own. In addition to the three dining venues, World Spa features 2 exclusive Private Rooms that have their own sauna for groups of 22 and 15 guests. Position Summary: Guest Ambassadors communicate with guests looking to make or cancel reservations. They greet guests on arrival, direct them to where they need to be, issue wristbands, and collect payment information. Essential Duties and Responsibilities: Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves the spa. Ensure that the check-in, check-out and payment process is handled in accordance with company policy. Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing external and internal guests; develop professional and personalized relationships with regular guests. Handle guests’ questions and concerns promptly, professionally and courteously. Maintain complete confidentiality in all guest matters in accordance with company policy; Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean, safe, fully stocked and well organized work area. Ensure adequate stock of supplies and equipment; inform management when stock is low. Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Perform other duties as assigned by Management. Skills, Abilities and Experience: Minimum of 3 years’ of experience as a Front Desk personnel or as Customer Service Representative OR Minimum of 3 year of employment within a Hotel environment or Spa Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team. The World Spa, LLC. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR

Job Description Full time Concierge position available. 32BJ union benefits. Weekly schedule is as follows: Monday and Tuesday 3pm to 11pm. Wednesday, Saturday and Sunday 7am to 3pm. Thursday and Friday off. Position Summary: The Concierge serves as the primary point of contact for residents, guests, vendors, and building staff, providing exceptional customer service while ensuring the safety, security, and smooth daily operation of a luxury residential condominium. The ideal candidate is professional, personable, detail-oriented, and capable of managing multiple responsibilities in a fast-paced residential environment. Key Responsibilities: Resident Services • Greet residents, guests, and visitors in a courteous and professional manner., • Provide exceptional customer service and respond promptly to resident inquiries, requests, and concerns., • Assist residents with reservations, service requests, and amenity access., • Maintain confidentiality regarding resident information and building operations., • Coordinate communication between residents and management as needed. Front Desk Operations • Monitor lobby activity and maintain a welcoming, orderly, and secure environment., • Answer and direct telephone calls, emails, and other communications., • Manage visitor access and verify guest authorization according to building policies., • Maintain accurate logs of visitors, deliveries, incidents, and service requests., • Coordinate package acceptance, storage, and resident notification procedures. Building Security & Safety • Monitor security cameras, and building entry points., • Enforce condominium policies and procedures in a professional manner., • Respond appropriately to emergencies, incidents, and security concerns., • Coordinate with building staff, and emergency responders when necessary., • Report maintenance, safety, or security issues promptly to management. Vendor & Service Coordination • Verify and manage vendor access according to building protocols., • Assist with scheduling service appointments and coordinating building access., • Monitor contractor and vendor activity within common areas., • Maintain records of vendor insurance certificates and authorization documentation as required. Administrative Duties • Maintain accurate records, reports, and shift logs., • Process resident requests through property management software., • Assist with building communications, notices, and resident correspondence., • Support management with special projects and administrative tasks as assigned. Qualifications • Concierge, hospitality, luxury residential, hotel, or customer service experience preferred., • Strong verbal and written communication skills., • Excellent interpersonal and customer service abilities., • Ability to multitask, prioritize responsibilities, and remain composed under pressure., • Professional appearance and demeanor., • Flexible schedule, including evenings, weekends, and holidays as required.. Physical Requirements • Ability to remain standing for extended periods., • Ability to lift and move packages weighing up to 25 pounds., • Ability to walk throughout the property as needed. Compensation & Benefits • 32BJ Union Benefits including-, • Medical, dental, and vision benefits (where applicable)., • Paid time off and holidays., • Retirement savings plan eligibility. Core Competencies • Customer Service Excellence, • Professionalism & Discretion, • Communication Skills, • Problem Solving, • Reliability & Accountability, • Attention to Detail, • Teamwork & Collaboration, • Safety & Security Awareness This position is ideal for a hospitality-focused professional who takes pride in creating an exceptional residential experience for condominium owners and residents in a luxury Manhattan environment.

Job Description Midsize Murray Hill property is seeking a Guest Service Agent to join the Front Office team. • Team member will be responsible for maintaining coverage of the Front Desk at all times. Will ensure excellent customer service for both arrivals and departures. Handle a large volume of guest check ins and check outs on a daily basis., • Will work to ensure all guests are attended to and assisted in a prompt and professional manner. Also answer any guest inquiries and be a resource for information for visitors (directions, suggestions, reservations, etc.)., • Communicate guest requests to proper departments, Housekeeping, and Engineering. Will also take and transfer guest calls to the proper department and be able to make reservations if needed., • Take ownership of any guest service concerns, or complaints and work to resolve them quickly while ensuring the highest level of service are provided., • Maintain bank and complete daily accounting of cash to ensure accuracy., • Log and distribute mail, faxes, and packages for registered guests or hotel personnel., • Guest Service Agents are required to train and execute all SOP’s and continued training will be provided periodically., • Other miscellaneous tasks performed as required., • Proficient with all basic computer operations, second language a plus., • Previous customer service experience is a must., • Knowledge of Stay N Touch (PMS) a plus., • Ability to stand for long periods of time and must be able to lift up to 25 poundsCompany DescriptionThe Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.The Pod Hotels introduced the microhotel concept to North America. We help travelers visit NYC without overspending on an outdated hotel room. Located in the best areas of the city, we thrive on providing a guest focused, hospitality first experience.

Job Description Shift & Location Available: • Hudson County, NJ Ideal candidate for this role: • The ideal candidate for this role is someone with gracious customer service skills with the ability to multitask. A person with great people skills who can troubleshoot seamlessly. This person will be responsible for maintaining the property like they do their own homes ensuring all maintenance, janitorial, and package deliveries are handled appropriately. Rewards: • Paid time off, • Medical/Vision benefits, • Referral bonuses, • Retirement Plan, • Mentorship Program, • Learning and Leadership opportunities, • Exceptional candidates have the potential to grow into Manager/Supervisor/Lead roles, overseeing larger teams and operational aspects of the business., • Training & Development Position Description Our Concierge team is responsible for handling resident & guest requests and promoting a welcoming environment in the residential condo building. The APC Concierge team is committed to providing a sense of comfort and reliability for our residents and their families. We are expected to know the building like we know our own homes and maintain the safety and immaculate image of the luxury condo we are assigned to. We strive to provide a gracious, accommodating customer service experience for all living, working, and visiting the properties we serve. Responsibilities • Pleasant and professional demeanor: ability to graciously interact with residents, guests, building vendors, and building management., • Track all package deliveries, daily activities, and amenity reservations using building software program., • Inform residents of incoming visitors & direct visitors., • Review access control cameras to ensure the safety of the residents., • Manage administrative requests on behalf of Property Managers., • Independently navigate and troubleshoot unpredictable situations that may arise including maintenance issues. Requirements: • High School Diploma, • Basic computer literacy skills and ability to utilize equipment (i.e. handheld radios, telephones, computers, etc).., • Excellent written and verbal communication skills in the English language., • Able to multi-task and good time management skills., • Confident, polite, friendly, and self-assured attitude., • Well-groomed, professional appearance., • Ability to stand or sit for the duration of the assigned shift, lift, push, and pull at least 30 lbs., • Adhere to APC location site Standard Operating Procedure (SOP). Preferred Experience: • 1 year of office/administrative experience., • 1 year of high-end residential or hotel experience as Bellman, Porter, Doorman, Greeter, Server, Hostess., • Knowledge of Carson and/or BuildingLink software. Position Type/Expected Hours of Work • This position requires weekend availability Who is APC? APC is a full-service hospitality company, providing Front Desk Concierge, Security, Valet Parking, Shuttle, and Door Greeter services for residential buildings, healthcare facilities & corporate centers. If you are someone who likes making lasting connections or even looking to “do something different,” we would love to hear from you! Here at APC we value team building and encourage success by offering room for growth and often promoting from within. APC is an equal-opportunity employer. APC_ does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Job Description Loews Regency New York Hotel has a legacy of luxury - expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner. Essential Functions and Responsibilities • Maintains outlet staffing levels so as to provide for optimal performance, • Represents the Director of Food and Beverage in his/her absence, • Ensures adherence to departmental and Loews Hotels guidelines, policies and procedures, • Responsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory control, • Personally supervises outlet activities to ensure quality production/delivery of product/service, • Interacts with guests frequently to ensure satisfaction and enjoyment of dining experience, • Prepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelines, • Reviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishes, • Communicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expected, • Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards, • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy, • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same, • Coaches, counsels, retrains employees as needed to ensure superior levels of performance, • Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotel, • Attends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activities, • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance, • Visible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room service, • Other duties as assigned Supportive Functions and Responsibilities • Promotes and applies teamwork skill at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, Friendly, and helpful to guests, management and fellow employees, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Complies with hotel uniform and grooming standards, • Addresses guests by their names at all times, • Is friendly, sincere, and professional to make guest(s) feel important Qualifications • Associate of Science degree or higher in Hospitality or Food Service management, • Thorough knowledge of all matters related to the proper administration of ”up-scale” food service operations, • Two years management experience in hotel or free standing ”quality” food service operation, • Certification as ”Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification, • Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria, • Effective management, leadership, organizational and communication skills, • Ability to work flexible schedule to include weekends and holidays, • Addresses guests by their names at all times, • Is friendly, sincere, professional to make guest feel importantSalary range for this position, based on experience, is $66,300.00 to $80,000.00. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Job DescriptionThe Windfall is partnering with a Global Fashion House seeking to hire an Entrepreneurial Minded Executive Assistant to support a Confidential Executive. This opportunity requires the Executive Assistant to be a true business partner and extension of the Executive. This role requires travel and presence in the office five days a week. The company is an established institution while continuing to grow, and the Executive needs a highly skilled and hungry candidate to manage their office, support their UHNW clients, be heavily involved in company events, Roadshows, project management and much more. This is a great opportunity for an incredibly smart and savvy candidate seeking a very fast paced, high visibility role in the fashion industry! The ideal candidate is someone who is keen to hit the ground running, grow the role and take on more responsibilities over time as the company expands. The successful candidate will be highly organized, have extreme attention to detail and follow up, capable of learning new technologies quickly, be extremely discreet, confidential and will be excited about joining an established company at a pivotal growth time! This role is working in office Monday-Fridays 8/8:30-6/6:30 with the flexibility to be available after office business hours and travel for the needs of the business. RESPONSIBILITIES: Meeting Preparation: Prepare Executive for meetings; draft documents; collaborate with others to ensure correct attendees are included, clarifying objectives, agendas, outcomes, and follow ups Travel: Coordinate travel, track relationship touch points, international and domestic travel arrangements both commercial and private, detailed itineraries, hotel, transportation, ground transportation, events and restaurant reservations Event Management: Oversee large scale, company wide events, award dinners, Client appreciation events, board meetings. Collaborate with team members on event planning and execution while owning the process Organization-including maintaining group schedules, coordinate calls and events, help track deliverables and keep track of key dates on calendar, materials for board meetings, Client presentations, etc. Presentations and Reports: maintain library of reports and analysis and take requests for data Work expertly on a PC in Office & Excel Spreadsheets, creating charts and graphics to input in reports and analyses. Heavy travel and expense coordination S&O: Special Projects: Conduct research, develop policies, implement systems and procedures, and support cross-department collaboration Personal work as needed for Executive and team Calendar and Time Management: Examine Executive's priorities regularly and strategically manage their calendar Ad hoc projects as needed REQUIREMENTS: Bachelor’s degree from an accredited institution Excellent oral and written communication skills Extremely strong organizational skills Proficiency in PC & MS Suite 5+ years experience in an administrative role, preferably in financial services, Luxury good or a similar corporate environment Love and knowledge of the fashion industry Strong work ethic Impeccable attention to detail Proactive, Reliable, Resourceful Ability to prioritize multiple tasks PACKAGE: $120-130K Base Salary Discretionary Bonus Covered Health Benefits 401k Match Commuter Benefits Corporate Employee Discount #ZR

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you decide to accept it… Do you have a passion for not only creating…but maximizing the pleasure of an out of this world dining experience? Are you detail oriented with an eye and awareness of your surroundings and service delivery of your teammates? If so, then we want you to join the team here at Virgin Hotels! The Restaurant Manager orchestrates the magic of the guest dining experience by leading a team of passionate individuals. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. The manager of their area is committed to being present on the floor during morning and lunch service; directly impacting the guest and staff experience. The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes. The initial training program has to prepare our new members for what lies ahead and set them up for success. Then you follow up with daily, weekly and monthly lessons to keep everyone learning and growing, • Communication. Monitor and track the flow of information coming to you from your superiors, hotel side, and culinary side and distribute consistently to your hourly teammates. Be highly involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the communication relationship between guest and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your team mates clearly each shift and remain consistent in your messaging, • Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You handle guest issues directly, with confidence and achieve positive results. Although you lead your team through the process of troubleshooting and you empower them to resolve, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor, • Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You have to keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise, • Organization and Time Management. There is always a lot of progress to be done. Balancing the needs of your team, guests and business will be crucial. The outlets are designed to encourage unplanned gatherings and last minute events. You must be able to adapt to the needs and level of business to not sacrifice the guest experience. Your time management skills will be tested between having a strong floor presence, dedicated training time and business deliverables, • Other Responsibilities: The main priority is the guest experience, monitoring the floor, training and consistent leadership. However, there is still work to be done. Schedules must be completed to balance needs of business and labor profits. Inventory controls, P&L knowledge, waste of product, china, glass, equipment, etc. must be monitored daily. All human resource aspects must be completed according to protocol., • Strong floor presence, • Communication to kitchen, other outlets and front desk about food issues, VIP’s, reservations and changes in business levels, • Communication to hourly colleagues: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a pre-shift team meeting as well as a post-shift re-cap, • Handling daily tasks of: scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments, • Training of Teammates: organize onboarding, delivering consistent training, twice daily sit downs with new members (before and at end of shift), exams are conducted on time and according to flow of manual. Making sure the new members are correctly input into the system and have all the tools, uniform and supplies to have a positive training experience, • Adhere to protocols of the hiring and disciplinary process as outlined by the people department, • TIPS certification and Food Handlers Cards must be on file, • Comply with all safety and health department procedures, as well as, all state and federal liquor laws What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place… • Ability to work AM and PM shifts as needed, • Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing, • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly, • Strong communication and presentation skills to all levels of management, • Ability to think outside the box and approach all issues with a completely fresh approach, • Ability to anticipate needs and over deliver wherever possible, • Able to change direction and work on multiple project aspects at once. Creatively solve problems, • Enthusiastic, passionate, able to enthuse and motivate others, • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service Background must-have: • Current, legal and unrestricted ability to work in the United States, • Associate or Bachelor’s degree preferred but not required, • Food Service Handler Card and TIPS certification, • Preferred: 2-5 years’ experience in a full service restaurant, fine dining or lounge in hotels #LI-onsite

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you choose to accept it… The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service; directly impacting the guest and staff experience. The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Train, train, train! It all starts here. You are responsible for building a team of talented individuals who never let the ball drop. This means creating and monitoring a consistent training program that keeps the team on their toes. The initial training program has to prepare our new members for what lies ahead and set them up for success. Then you follow up with daily, weekly and monthly lessons to keep everyone learning and growing., • Communication. Monitor and track the flow of information coming to you from your superiors, hotel side, culinary side and distribute consistently to your hourly teammates. Be highly involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the communication relationship between guest and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your team mates clearly each shift and remain consistent in your messaging., • Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You handle guest issues directly, with confidence and achieve positive results. Although you lead your team through the process of troubleshooting and you empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor., • Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You have to keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise., • Organization and Time Management. There is always a lot of progress to be done. Balancing the needs of your team, guests and business will be crucial. The outlets are designed to encourage unplanned gatherings and last minute events. You must be able to adapt to the needs and level of business to not sacrifice the guest experience. Your time management skills will be tested between having a strong floor presence, dedicated training time and business deliverables., • Other Responsibilities: The main priority is the guest experience, monitoring the floor, training and consistent leadership. However, there is still work to be done. Schedules must be completed to balance needs of business and labor profits. Inventory controls, P&L knowledge, waste of product, china, glass, equipment, etc must be monitored daily. All human resource aspects must be completed according to protocol., • Strong floor presence, • Communication to kitchen, other outlets and front desk about food issues, VIP’s, reservations and changes in business levels, • Communication to hourly colleagues: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a per shift team meeting as well as a post-shift re-cap, • Handling daily tasks of: scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments, • Training of Teammates: organize onboarding, delivering consistent training, twice daily sit downs with new members (before and at end of shift), exams are conducted on time and according to flow of manual. Making sure the new members are correctly input into the system and have all the tools, uniform and supplies to have a positive training experience, • Adhere to protocols of the hiring and disciplinary process as outlined by the people department, • TIPS certification and Food Handlers Cards must be on file, • Comply with all safety and health department procedures, as well as, all state and federal liquor laws What qualities are we looking for? You got skills? If you are able to perform the following, then you have definitely come to the right place… • Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing, • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly, • Strong communication and presentation skills to all levels of management, • Ability to think outside the box and approach all issues with a completely fresh approach, • Ability to anticipate needs and over deliver wherever possible, • Able to change direction and work on multiple project aspects at once. Creatively solve problems, • Enthusiastic, passionate, able to enthuse and motivate others, • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service Background must-have: • Current, legal and unrestricted ability to work in the United States, • Associate or Bachelor’s degree preferred but not required, • Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months, • At least one year experience in a full service restaurant or lounge

Job Description General Description: Reporting directly to the President of Nation Brokerage, the Executive Assistant will provide executive support in a one-on-one working relationship. The Executive Assistant serves as the primary point of contact for internal and external constituencies on all matters pertaining to the President. The Executive Assistant also serves as a liaison to several senior management teams. Essential Functions: • Manage business and social calendar on behalf of the President, schedule meetings and appointments, and discern what needs to be prioritized so that the calendar is consistently up to date., • Act as gatekeeper and gateway to the President’s time and office, thereby ensuring their schedule is followed and respected., • Communicate in a polished and timely manner, directly and on behalf of the President, with senior executives and their teams, both within the DE organization and with external clients and stakeholders on behalf of the President., • Arrange complex and ever-changing domestic travel itineraries, including private and commercial flights, car services, dining reservations, meetings/events and hotel accommodations., • Monitor and manage flights, check ins, weather, troubleshooting logistical problems during travel days., • Research, prioritize and follow up on incoming issues addressed to the President, including those of a sensitive or confidential nature. Determine appropriate course of action, referral, or response., • Prepare and submit expense reports and resolve any issues with payment., • Coordinate various events such as high-level business dinners and board meetings., • Build and maintain strong working relationships with Regional CEOs, Sales Managers, Department Heads and fellow administrative staff., • Assist with special projects and additional functions as requested. Qualifications • Minimum 2 years of experience providing executive support., • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail., • Very strong interpersonal skills and expert level written and verbal communication skills., • Proven ability to handle confidential information with discretion., • Must exercise good judgment in a variety of situations., • Must have the ability to work independently on projects, from conception to completion., • Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.

Job DescriptionThe Windfall is partnering with a Global Fashion House seeking to hire an Entrepreneurial Minded Executive Assistant to support a C-Suite Officer. This opportunity requires the Executive Assistant to be a true business partner and extension of the Executive. This role requires travel and presence in the office 3-5 days a week. The company is an established institution while continuing to grow, and the Executive needs a highly skilled and hungry candidate to manage their office, support their clients and the Board Members. This is a great opportunity for an incredibly smart and savvy candidate seeking a very fast paced, high visibility role in the fashion industry! The ideal candidate is someone who is keen to hit the ground running, grow the role and take on more responsibilities over time as the company expands. The successful candidate will be highly organized, have extreme attention to detail and follow up, capable of learning new technologies quickly, be extremely discreet, confidential and will be excited about joining an established company at a pivotal growth time! This role is working in office 3-5 days/week, 8/8:30-6/6:30 with the flexibility to be available after office business hours and travel for the needs of the business. Summer Fridays. RESPONSIBILITIES: Meeting Preparation: Prepare Executive for meetings; draft documents; collaborate with others to ensure correct attendees are included, clarifying objectives, agendas, outcomes, and follow ups Travel: Coordinate travel, track relationship touch points, international and domestic travel arrangements both commercial and private, detailed itineraries, hotel, transportation, ground transportation, events and restaurant reservations Organization-including maintaining group schedules, coordinate calls and events, help track deliverables and keep track of key dates on calendar, materials for board meetings, Vendor presentations, etc. Presentations and Reports: maintain library of reports and analysis and take requests for data Work expertly on a PC in Office & Excel Spreadsheets, creating charts and graphics to input in reports and analyses. Heavy travel and expense coordination S&O: Special Projects: Conduct research, develop policies, implement systems and procedures, and support cross-department collaboration Personal work as needed for Executive and team Calendar and Time Management: Examine Executives's priorities regularly and strategically manage their calendar Ad hoc projects as needed REQUIREMENTS: Bachelor’s degree from an accredited institution Excellent oral and written communication skills Extremely strong organizational skills Proficiency in PC & MS Suite 5+ years experience in an administrative role, preferably in financial services, Luxury good or a similar corporate environment Strong work ethic Impeccable attention to detail Proactive, Reliable, Resourceful Ability to prioritize multiple tasks PACKAGE: $150K Base Salary Discretionary Bonus Covered Health Benefits 401k Match Commuter Benefits Corporate Employee Discount #ZR

Job Description Who we are: We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests and owners, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole organization. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest. Your mission: Should you choose to accept it… The food and beverage management team orchestrates the magic of the guest dining experience by leading a team of passionate individuals. Our goal is to create an ambiance where locals and visitors feel at home and we always have something up our sleeve to impress. Managers of their area are committed to being present on the floor during service directly impacting the guest and staff experience. At Virgin Hotels nothing is ever "usual" so not only do you have to be willing to roll up your sleeves and get things done, but you have to be willing to have fun. We are looking for someone who is full of creative ideas and most of all, we are looking for someone who shares our quirky sense of humor, our entrepreneurial approach and is always ready to join in the fun! The Nitty-Gritty: What exactly you will be doing… In helping you understand your role in working for a progressive, environment conscious, world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests: • Communication. Monitor and track the flow of information coming to you from your superiors, hotel side, and culinary side and distribute consistently to your hourly teammates. Be involved in decisions and communication on the floor and share results with fellow teammates and superiors. Manage the communication relationship between guest and all areas involved: special requests from guests, needs of guests to the kitchen, service issues and guest recovery opportunities. You must communicate your expectations for your team mates clearly each shift and remain consistent in your messaging., • Guest Interaction. This is not an office job! How can you know what is happening on the floor or with a guest if you are not present? Information should flow through you to the staff, not the other way around. You are responsible for detailing and confirming guest profiles and communicating that to FOH and BOH. You handle guest issues directly, with confidence and achieve positive results. Although you lead your team through the process of troubleshooting and you empower them to resolve upset, you are still actively involved in the solution. Your presence to guests and team is actively seen on the floor., • Leadership. This position has an enormous responsibility of keeping everyone moving in the right direction each and every day. You have to keep your team on track, energized and focused. Your team will be impacting the guest experience every minute of the day. Achieving that will take a consistent attitude about standards and service. Many people will count on you for direction and your message will need to be clear and concise., • Strong floor presence, • Communication to kitchen, other outlets and front desk about food issues, VIP’s, reservations and changes in business levels, • Communication to hourly colleagues: same as above, guest expectations, changes in food or drink menus, special events/programming. To be achieved by a per shift team meeting as well as a post-shift re-cap, • Handling daily tasks of: scheduling, properly cutting staff or assigning additional staff, driving revenue through various competitions, checking opening/running/closing duties of staff, monitoring that uniform & grooming standards are met, ensuring Virgin standards and protocol are being practiced through departments, • Training of Teammates: assist in the organization of onboarding, delivering consistent training, twice daily sit downs with new members (before and at end of shift), exams are conducted on time and according to flow of manual. Making sure the new members are correctly input into the system and have all the tools, uniform and supplies to have a positive training experience What qualities are we looking for? You got skills? If you are able to perform the following, then you have come to the right place… • Great team player with the ability create excellent working relationships across the group. Collaborative approach with all departments, particularly food & beverage and sales & marketing, • Ability to break down barriers and resolving potential conflicts swiftly and effortlessly, • Strong communication and presentation skills to all levels of management, • Ability to think outside the box and approach all issues with a completely fresh approach, • Ability to anticipate needs and over deliver wherever possible, • Able to change direction and work on multiple project aspects at once. Creatively solve problems, • Enthusiastic, passionate, able to enthuse and motivate others, • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service Background must-have: • Current, legal and unrestricted ability to work in the USA., • TIPS certification and Food Handlers Cards must be on file., • Comply with all safety and health department procedures, as well as, all state and federal liquor laws, • Associate or Bachelor’s degree preferred., • Preferred: 1-2 years’ experience in a full service restaurant or lounge in hotel supervisor position/management position., • Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone., • Proficient computer knowledge.

Customer Service Hospitality – Reservations Remote (_) About the Role: Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office. Key Responsibilities: Assist clients in selecting and booking hotels Share accurate details on amenities, pricing, and availability Manage and update reservation details Communicate promptly and professionally via phone, email, or messaging Qualifications: Strong communication and customer service skills Professional, detail-oriented, and self-motivated Basic computer skills and reliable internet connection Hospitality or customer service experience is a plus What We Offer: Flexible remote schedule Full training and booking system access Supportive team environment Income-earning possibilities based on performance Travel discounts and perks Apply today to help clients book their perfect stay with us!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Work From Home – Hotel Reservations – Customer Service Job Type: Flexible Schedule | Remote Work About Us: We are a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality. Position Overview: We are seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service Representatives. In this remote role, you’ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning. This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided. • Assist clients in researching and booking hotel accommodations, • Provide accurate information about hotel options, pricing, and amenities, • Respond promptly and professionally to client inquiries via phone, email, or online messaging, • Maintain accurate records of client interactions, preferences, and reservations, • Collaborate with other team members to ensure excellent service delivery, • Stay current on travel trends, hotel offerings, and industry updates, • Participate in virtual team meetings and training sessions, • Excellent communication and customer service skills, • Friendly, professional demeanor and strong attention to detail, • Ability to work independently and manage tasks effectively, • Basic computer skills and reliable internet connection, • Interest in travel and helping clients plan exceptional hotel stays, • Previous experience in customer service, hospitality, or sales is a plus but not required, • Flexible, remote work environment, • Full training and access to booking tools and industry resources, • Supportive team culture and mentorship, • Income-earning possibilities based on performance, • Access to exclusive travel discounts and industry perks, • Opportunities for personal and professional development $45,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Work From Home – Hotel Reservations – Customer Service Job Type: Flexible Schedule | Remote Work About Us: Destination Knot is a dedicated travel planning company that specializes in creating personalized travel experiences for clients, including hotel accommodations, cruises, and group trips. We pride ourselves on excellent customer service and helping travelers turn their dream vacations into reality. Position Overview: Destination Knot is seeking enthusiastic and customer-focused individuals to join our team as Hotel Reservations Customer Service Representatives. In this remote role, you’ll assist clients in exploring hotel options, answering questions, and handling reservations to ensure seamless travel planning. This position is perfect for those who enjoy working with people, love the travel industry, and thrive in a virtual work environment. Comprehensive training and ongoing support are provided. Key Responsibilities: Assist clients in researching and booking hotel accommodations Provide accurate information about hotel options, pricing, and amenities Respond promptly and professionally to client inquiries via phone, email, or online messaging Maintain accurate records of client interactions, preferences, and reservations Collaborate with other team members to ensure excellent service delivery Stay current on travel trends, hotel offerings, and industry updates Participate in virtual team meetings and training sessions Requirements: Excellent communication and customer service skills Friendly, professional demeanor and strong attention to detail Ability to work independently and manage tasks effectively Basic computer skills and reliable internet connection Interest in travel and helping clients plan exceptional hotel stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer: Flexible, remote work environment Full training and access to booking tools and industry resources Supportive team culture and mentorship Income-earning possibilities based on performance Access to exclusive travel discounts and industry perks Opportunities for personal and professional development $45,000 - $65,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Remote Customer Service Specialist – Hotel Bookings About Us: We are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we’re here to make booking easy and enjoyable. Position Overview: We are looking for a dependable and service-driven Remote Customer Service Specialist – Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences. Key Responsibilities: Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals Provide professional and timely support via email, phone, and messaging platforms Offer personalized hotel recommendations using available tools and client preferences Confirm booking details and ensure accuracy of client itineraries Handle changes, cancellations, and special requests efficiently Build positive client relationships through excellent service and follow-through Stay informed on hotel brands, loyalty programs, promotions, and destination updates Qualifications: Previous experience in customer service, hospitality, or travel booking preferred Strong written and verbal communication skills Detail-oriented with the ability to manage multiple bookings at once Comfortable working remotely using digital communication and booking platforms Friendly, proactive, and solution-focused mindset Passion for travel and helping others plan great experiences Must be 18 years or older with access to a computer and stable internet connection What We Offer: Flexible, remote work environment Travel training and professional development resources Access to exclusive hotel deals and travel planning tools Supportive team culture with opportunities for growth Performance-based incentives and travel perks Work Environment: This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting.$30,000 - $60,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Position Summary: As a Virtual Hotel Customer Service Coordinator, you’ll help clients arrange lodging for leisure, group, or business travel. You’ll ensure each booking runs smoothly while upholding our commitment to exceptional service. Responsibilities: Understand client needs and travel preferences Provide hotel recommendations and confirm reservations Manage booking changes and follow-up communication Keep detailed, accurate client records Requirements: Organized and dependable Comfortable with digital tools and remote communication Friendly, professional demeanor Willingness to learn the travel booking process Benefits: Collaborative remote environment Hands-on guidance and self-paced training Access to industry partnerships and hotel programs $45,000 - $65,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Customer Service Representative – Hotel Reservations (Remote) About the Role: Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office. • Help clients choose and book hotel accommodations, • Provide details on amenities, pricing, and availability, • Manage reservation changes and maintain accurate records, • Communicate professionally via phone, email, and messaging, • Strong communication and hospitality skills, • Professional, detail-oriented, and self-motivated, • Basic computer proficiency and reliable internet, • Customer service or hospitality experience is a plus, • Flexible remote schedule, • Training and access to booking tools, • Supportive team culture, • Income-earning possibilities based on performance, • Travel discounts and perks $45,000 - $70,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Hospitality Customer Service – Hotel Reservations (Remote) Job Type: Flexible Schedule | Remote Work About Us: We are a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail. Position Overview: We are seeking friendly, detail-oriented individuals to join our team as Hospitality Customer Service Representatives for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment. Key Responsibilities: Communicate with clients to understand their hotel needs, preferences, and budgets Provide accurate information about hotel options, pricing, and amenities Assist clients with making and managing reservations Maintain accurate records of client interactions and bookings Respond to inquiries promptly and professionally via phone, email, or online platforms Collaborate with team members to ensure client satisfaction Stay current on travel trends, hotel offerings, and industry updates Requirements: Strong communication and customer service skills Friendly, professional demeanor with attention to detail Ability to work independently and manage multiple tasks Basic computer proficiency and reliable internet connection Interest in hospitality, travel, and creating memorable guest experiences Previous experience in customer service, hospitality, or reservations is a plus but not required What We Offer: Flexible, remote work environment Comprehensive training and access to industry tools and booking systems Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks Opportunities for personal and professional growth $45,000 - $65,000 a yearWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s Controller and Front Office Manager., • Compute bills, collect payments, and make change for guests., • Issue room keys and escort instructions to bellmen., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Contact housekeeping or maintenance staff when guests report problems., • Advise housekeeping staff when rooms have been vacated and are ready for cleaning., • Be an outgoing, welcoming personality for the Hotel., • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately., • Be available for work days, evenings, weekends and holidays. To do this kind of work, you must be able to: Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required only occasionally. Reaching, handling, feeling, talking, hearing, and seeing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Guest Service Agent Location: HOLIDAY INN EXPRESS – MIDTOWN WEST 538 West 48th Street | New York, NY 10036 Pay Rate: $19/hr SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description The Guest Experience Ambassador is responsible for being the first point of contact for all our guests. The Guest Experience Ambassador is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. This position has an hourly rate of $25.00 + Tips. KEY RESPONSIBILITIES • Follow the posted opening and closing duties., • Take accurate and complete reservations., • Always provide excellent service., • Cooperate with the Maître ’d and the Management team to greet incoming and departing guests with a warm, knowledgeable & noticeably appreciative demeanor with eye contact and a genuine smile., • Set and maintain the dining room and podium environment and ensure materials are perfectly clean. • Have necessary knowledge of menu items to assist guests as needed., • Assist guest and colleagues courteously and efficiently., • Use the guest’s name appropriately and communicate it to restaurant colleagues., • Assist in seating guests and pulling their chairs., • Assist restaurant colleagues to prepare for service., • Communicate other necessary information with colleagues (i.e. birthdays, anniversaries, special requests)., • Communicate through Guest Movement chat group any relevant guest movements, such as Aman F&B VIP chat., • Inform restaurant managers of daily reservations forecast., • Assist in monitoring all guests’ needs., • Log in information about guest preferences., • Check daily for our regular guest preferences and record them in our daily list for the service., • Ensure all soignees are given to the service team., • Assist with coat check as needed., • Assist taking guests to the Jazz Club., • Assist in providing “Magic Service” for hotel guests., • Input member engagements notes., • All other responsibilities assigned by Management. REQUIRED EXPERIENCE AND QUALIFICATIONS • 1 year experience in a luxury hotel environment or similar setting in restaurants or food and beverage., • Must be able to work weekends and have open availability., • Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction., • Must be able to take constructive criticism and work well in a team dynamic., • Positive, engaging, and energetic personality., • Must be personable and able to anticipate guests’ needs., • Able to be organized, manage time wisely and work with little to no direct supervision., • Very high attention to detail., • Sensitive to cultural nuances., • Excellent communication skills, both written and verbal on English., • Able to handle a multitude of tasks in an intense, fast paced environment., • Excellent people skills and the ability to work under pressure and with various stakeholders., • Ability to maintain a clean and professional appearance as per company policies., • Ability to stand for extended periods of time., • Multi-lingual is a plus., • Must be comfortable with exposure to the elements, as some duties may require outdoor work or exposure to varying weather conditions., • Experience working with SevenRooms is preferred., • TIPS Certified We use eVerify to confirm U.S. Employment eligibility.

Job Description The Guest Relations Specialist position offers a unique opportunity for individuals seeking hands-on experience in the hospitality industry. Under the guidance of the Guest Relations Manager, the Guest Relations Agent will gain valuable insights into the world of guest relations, ensuring that every guest's stay is exceptional. This role provides a platform to learn, grow, and make a significant impact in the luxurious environment of the hotel. Objectives: Guest Satisfaction: Assist in providing a seamless and personalized experience to guests, aiming to exceed their expectations and ensure their satisfaction. Operational Systems: Computer skills to learn and navigate SAP to assist with room allocation, upgrade, updating notes. Operate email and manage the Guest Review Management (Review Pro) /Incident Software (HUB). Concierge Services: Assist guests in providing information, recommendations, and booking services for guests, ensuring they have access to the best local experiences. Communication: Speak with others using clear and professional language; answer telephones using appropriate etiquette. Enhance communication skills by interacting with guests, addressing their needs, and ensuring prompt resolution of any issues or concerns. Problem-Solving: Develop the ability to quickly identify and resolve guest complaints or issues to maintain a positive atmosphere. Cultural Awareness: Gain a deeper understanding of cultural sensitivities and expectations to ensure international guests feel comfortable and respected. VIP Services: Support the special needs of VIP guests, including creating VIP Arrivals list and arranging / assist with delivering amenities, reservations, and personal touches to create an unforgettable experience. Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays. Property Knowledge: Acquire in-depth knowledge of the hotel's facilities, services, and local attractions to provide guests with accurate information. Team Collaboration: Work closely with various hotel departments, such as Front Office, Housekeeping, F&B, and Engineering to coordinate guest requests and ensure a seamless stay. Develop and maintain positive working relationships with others; support team to reach common goals.

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $19 hourly Responsibilities: • Ensure all guests feel they are having an exceptional experience at the property, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Process additional administrative, bookkeeping. and accounting procedures as required, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Qualifications: • Computer proficiency is required; experience with accounting or reservation software is preferred, • High school diploma or equivalent required; some college preferred, • Excellent customer service and communication skills are required, • Overnight shift; requires flexible hours, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required About Company Find us right on Route 3 in Clifton, close to New Jersey’s best attractions. We’re five miles from American Dream’s retail and entertainment complex and The Meadowlands Sports Complex, home to MetLife Stadium. New York City is just 10 miles away.

Job Description Assistant General Manager This is a future need to fill the Assistant General Manager role for portfolio expansion. SUMMARY: Manages the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and beverages areas to ascertain guest satisfaction and associate satisfaction – and maximize hotel profitability. Assist general manager in day-to-day operations of the hotel and is acting manager in the general manager’s absence. RESPONSIBILITIES: • Supervision of Front Desk Personnel, develop and post weekly work schedule of Front Desk Associates. Provide support to the Front Desk at busy times, by answering the telephone, taking messages, and assisting guests in the registration and checkout of the hotel., • Assist with selection, training, counseling and motivating hourly associates. Conduct Front Desk personnel performance appraisals., • Ensure Front Office associates follow proper cash control procedures., • Supervision of Breakfast Personnel. Assisting them in the selections of food items. Coordinating and assisting with the purchase of food and supplies from Food Supplier. Develop an inventory control of food and supplies., • Assist the General Manager and Housekeeping Manager in the supervision of the Housekeeping Department., • Assist in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department., • Participate in the development of the hotel expense budget., • Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPar objectives are met., • Coordinate and administer the daily transmittal of cash and checks to the bank. Responsible for the Accounts Receivable and Accounts Payable ledgers., • Able to perform Night Auditor Duties., • Balance Hotel books at the end of each period. Prepare audit reports for end of period. Send End of Period reports to Corporate on the due date of each new period., • Work with individual vendors - making sure services and invoices match; getting the best price for supplies., • Ensure an associate attitude of attentiveness and anticipation of guest needs., • Ensure proper delivery of guest special requests., • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities., • Responsible for knowing hotel emergency procedures., • Train associates to act accordingly in the event of an emergency or accident at the hotel., • Assist in the maintenance of the key control program that is already in place, • Ensure the security needs of the property and guests are met., • Participate in community activities, associate functions, and guest events., • Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings., • Communicate with the General Manager on a daily basis., • Inform General Manager of potential problems with guests and progress of special projects., • Perform “Manager on Duty” responsibilities as required., • Ensure proper communication and teamwork are continuous with sister properties, • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by Management, of which employee is capable of performing.

Job DescriptionTrump International Hotel and Tower New York is looking for a Concierge to join our dynamic team. Responsibilities include: • Greet guests in a warm and professional manner, • Provide information to guests and visitors regarding the hotel and the city, • Identify guests’ needs and assist with recommendations and arrangements (reservations, transportation, etc.), • Act as a liaison between guests and other departments within the hotel and external agencies Job Requirement: • At least 1 year of Concierge experience at a luxury Hotel, • Member of Les Clefs d'Or preferred, • Have strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows, and attractions in New York City as well as possess the ability to investigate any unfamiliar resources requested by guests, • Candidate must work a 100% flexible schedule which will include weekends, am or pm shifts, and holidays., • Knowledge of OPERA and Alice, • A strong sense of urgency, flexibility, organizational skills, and ability to multi-task are a must, • Excellent communication skills both written and verbal in English, • Multilingual, • College degree or equivalent experience. Hospitality degree is a plus Base Salary: $31.73 - 42.31 We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.

Job DescriptionDescription: Job Title: General Manager Concept: Bazaar Meat, New York City Reports To: Director of Operations / Regional VP Department: Operations Employment Type: Salaried, Exempt Salary: $115 - 135K Benefits About José Andrés Group and Bazaar Meat Bazaar Meat is a bold celebration of the carnivorous—where inventive techniques, theatrical flair, and vibrant flavors redefine the modern steakhouse. Located within The Ritz-Carlton New York, NoMad, the restaurant is a high-energy dining destination serving hotel guests, New Yorkers, and New York City’s vibrant local and international dining community. From impeccably grilled meats to imaginative cocktails and shareable plates, Bazaar Meat delivers an immersive, dynamic experience created by the José Andrés Group, blending culinary creativity with world-class hospitality. José Andrés Group (JAG) is a hospitality company led by José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide. Position Summary The General Manager (GM) is the business owner of the restaurant—responsible for strategic leadership, financial performance, operational excellence, and a culture that delivers remarkable hospitality every day. The GM leads and develops the management team, ensures brand standards and compliance, drives sales and profitability, and builds strong community and partner relationships in alignment with JAG’s mission and values. Key Responsibilities Strategic & Business Leadership • Set vision and priorities for the property; translate goals into clear operating plans and KPIs., • Conduct weekly/monthly business reviews with actionable follow-ups; communicate results to leadership and the team., • Champion JAG values, DEI commitments, and a culture of accountability, learning, and care. Financial Performance & Planning • Own the P&L: plan, forecast, and deliver on revenue, COGS, labor, and controllables., • Build accurate weekly labor plans; manage deployment in-shift to productivity and service standards., • Oversee inventory integrity, waste control, procurement practices, and vendor relations., • Monitor and act on KPIs: covers, check average, mix, COGS, labor %, comps/voids, guest sentiment, turnover. Operational Excellence • Ensure flawless execution of service across all activations (à la carte, bar, private dining, events)., • Maintain SOPs, playbooks, and checklists, close gaps with training and continuous improvement., • Oversee facilities, cleanliness, maintenance, and equipment reliability in partnership with Culinary and Facilities., • Lead openings/closings, cash controls, and shift rhythms (pre-shift, deployment, recovery). Guest Experience & Brand Stewardship • Model anticipatory hospitality and effective table visits; manage VIPs and recovery with speed and empathy., • Review feedback platforms and social sentiment; implement improvement plans and celebrate wins., • Partner with Beverage and Culinary to evolve offerings and features that drive sales and loyalty. Team Leadership & Talent Development • Hire, onboard, and retain top talent; maintain a strong bench of leaders and key hourly roles., • Coach managers and supervisors through regular 1:1s, check-ins, and performance conversations., • Deliver ongoing training (service, product, systems, compliance) and recognition programs., • Ensure respectful, inclusive, and safe workplaces, address conflict promptly and professionally. Sales, Marketing & Community • Drive topline via reservation strategy, pacing, mix management, upselling programs, and private dining., • Support local marketing, partnerships, hotel/concierge relations, and neighborhood/community engagement., • Represent the brand at events and media/PR moments as appropriate. Compliance, Safety & Risk • Ensure adherence to health department regulations, alcohol service laws, wage & hour, and company policies., • Maintain required certifications; oversee incident reporting, investigations, and corrective actions., • Lead safety drills, allergy/ADA protocols, and emergency readiness. Cross-Functional Collaboration & Projects • Partner closely with Executive Chef, Beverage, People/HR, Finance, Facilities, Marketing, and Events/PD., • Lead or support pre-opening workstreams, seasonal/menu launches, and special projects as assigned. Requirements: Required Qualifications • 5–7+ years of progressive FOH leadership in high-volume upscale casual or fine dining; 2+ years as GM strongly preferred., • Proven success owning a P&L and delivering results across revenue growth, COGS, labor, and guest satisfaction., • Demonstrated ability to lead, develop, and inspire management teams and large hourly staffs., • Expert knowledge of service standards, guest recovery, health/safety compliance, and cash controls., • Systems fluency: reservations (Resy/SevenRooms/TOCK), POS (MICROS/Toast), scheduling (HotSchedules or similar), and Google Workspace., • Strong communication, organization, data literacy, and business judgment., • Ability to work a flexible schedule including nights, weekends, and holidays. Preferred Qualifications • Luxury hotel, steakhouse, high-volume NYC market, or pre-opening experience., • Wine/spirits certifications or advanced product knowledge., • ServSafe Manager, Alcohol Manager, and NYC Food Protection Certificate and other applicable local certifications (or ability to obtain). Working Conditions & Physical Requirements • Stand/walk for extended periods (up to 8 hours)., • Lift/push/pull up to 30 lbs. occasionally., • Frequent reaching, bending, listening, and visual acuity in a fast-paced environment., • Exposure to hot/cold environments and cleaning chemicals per safety standards. In Return, We Offer You • Competitive base salary and performance-based bonus opportunities, • Comprehensive health & wellness benefits, • Retirement savings plans, • Employee dining and partner discounts, • Professional growth within an award-winning, values-driven hospitality group Equal Opportunity EmployerJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

Job DescriptionDescription: Administration • Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to breakdown revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier., • Run audit reports and journals from all credit card and computer systems., • Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary., • Balance all revenue and settlement accounts nightly, maintain files, and reset the system for the next day's operations. Support • Make corrections and adjustments and handle any computer issues that may arise., • Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department., • Ensure all reports and back-up vouchers are complete and filed properly., • Review and correct discrepancies in the Front Desk System., • Coordinate with the front desk and restaurant\bar closing to facilitate a smooth operation of file maintenance and reset of systems for next day operations., • Ability to communicate effectively with guests, vendors, and other associates., • Ability to adhere to all applicable Federal, state, local, safety, and health standards., • Ability to assist with the design and preparation of statistical reports and presentations as needed., • Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed., • Ability to accurately reports information., • Ability to scrupulously follow all StepStone and hotel policies and procedures., • Attend required Hotel meetings., • Professionalism and Style Expectations Personal Effectiveness • Projects and assignments are completed thoroughly, professionally, and with care., • Adjusts to high-pressure conditions and is open to change., • Assumes responsibility for personal growth and development., • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates. Communication • Understands and communicates the StepStone Mission and Core values., • Expresses ideas and conveys information clearly, effectively, and professionally., • Actively listens to others., • Conveys company information, decision, or problems to appropriate parties on a timely basis., • Works to resolve disagreements and is respectful of peers and co-workers.Requirements, • Minimum lifting of 20 pounds., • Pushing, bending, stooping, upward reaching, manual dexterity., • Hearing, writing, typing., • Minimum pulling of 20 pounds., • Other duties may be assigned by the immediate supervisor or General Manager. Additional responsibilities specific to you are: • Must have a comprehensive knowledge of service standards, guest relations, and etiquette., • Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations., • Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates., • Must have excellent mathematical and computer skills., • High school education and relevant training and experience required. Additional education preferred., • At least one year of relevant experience required., • Ability to timely obtain any required licenses or certificates., • CPR training and first aid training preferred., • Additional language ability preferred. EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Requirements:

Job Description JOB TITLE: Assistant General Manager REPORTS TO: General Manager and Vice President of Operations or Regional Operations Director SUPERVISES DIRECTLY: Hotel Management Staff SUPERVISES DIRECTLY OR INDIRECTLY: All property associates, vendors, consultants, service providers Purpose for the Position: To assist the property general manager in the supervision of the overall operation, sales and marketing, and fiscal operations for the hotel, with a priority focused on the front of the house operations and housekeeping. Duties include but are not limited to, physical asset management, maintenance and overall upkeep, ensuring the highest standards of sanitization and cleanliness, budgeting assistance; costs analysis; payroll and staffing guide control and compliance; sales activities and booking policies (if assigned); yield management in manners that maximize the revenue generation and resulting profits; motivating, training and retaining associates; communications with ownership and management company and any other duties assigned by the General Manager and are required for the day-to-day management and oversight consistent with the expectations for any first class hotel operation. Essential Responsibilities: Always provides professional and courteous service. Revenue Management: • Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend, and a forecast of local market conditions and special events that may impact occupancy and/or rate., • Support sales efforts as directed by the Vice President and the Corporate Sales staff., • Ensure that sales, front office, and reservation staffs are kept informed of rate structure and know how to implement yield management policies and procedures. Train front desk staff to successfully perform all front office operations, and revenue management and central reservations procedures. Train front desk staff to successfully perform selling techniques and procedures for current promotions., • Use assigned franchise revenue management system (i.e. MARSHA, OnQ, Opera, IHOTELIER, MARC) to achieve maximum revenue. Financial Results: • Be able to assist the General Manager and department heads to produce the annual budget by forecasting changes in operating expenses and labor cost., • Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels, and control utility expenses in accordance with energy management and building operations standards., • Based on forecasted monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly GOP and NOI (EBIDTA). Explain the causes for budget variances of controllable expenses, take corrective action to avoid future occurrences and adjust spending to eliminate variances., • Protect the Company’s financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions in the absence of the general manager. Also, properly administer company policies and procedures for protecting the safety of guests and associates., • Receive satisfactory scores for internal audits and take action to correct any deficiencies., • Execute company policies and procedures for purchasing. Guest Satisfaction: • Train staff to successfully perform guest service procedures in accordance with company standards (e.g., greeting, scripts, pre-assignment of rooms, etc.)., • Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Directly handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. Directly respond to guest complaint letters and comment cards in accordance with company standards., • Manage the 100% guarantee process (if applicable) in accordance with standards and eliminate service issues that result in repeated invocations of the guarantee., • Manage the franchise frequent guest program (guest rewards program) in accordance with franchise/company policies and procedures., • Receive satisfactory scores from franchise or independent satisfaction surveys, (OSAT, GSS, GSI, SALT, Medallia) and RHG’s mystery shopper program, and take action to correct any deficiencies. Associate Satisfaction: • Recruit, select, train, motivate and manage associates whom you have been assigned to deliver guest services and quality products that will lead to achieving goals for revenue and profit., • Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of associates. Conduct wage surveys to provide input to annual budget and to ensure that the hotel is offering competitive wages., • When assigned potential management candidates and trainees, assist in the training and development of these candidates in accordance with Human Resources programs and guidelines., • Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct, business ethics and conflicts of interest., • Receive satisfactory scores for associate satisfaction surveys and take corrective action to correct any deficiencies. Maintain acceptable levels of associate turnover. Product Quality: • Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards., • Provide input to the annual capital budget (CAPEX), then assist the management team to manage the implementation within company guidelines and fiscal parameters of owner approved plan and budget. All CAPEX plans must consider franchise standard compliance, safety and security for guests and associates, projects providing profitable returns on investment., • Manage the preventative maintenance and quick fix programs in accordance with company standards., • Receive satisfactory scores for product quality as measured by franchise or independent inspection results and mystery shopper program and take action to correct any deficiencies. MINIMUM EDUCATION: Bachelor’s Degree in Hotel/Restaurant Management or Business Degree. Equivalent experience is acceptable. MINIMUM EXPERIENCE: 3-5 years as a Rooms Executive or 5 years in a supervisory role in a first-class hotel operation. MINIMUM SKILL REQUIREMENTS: • Must have knowledge of a variety of computer software applications in word processing and spreadsheets – Word, Excel, Power Point and Access., • Must have effective oral and written communication skills., • Must have good analytical skills and decision-making ability., • Must be able to work independently and multi-task, prioritizing as appropriate. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: • Must be physically and visually able to utilize the computer., • Must be able to sit or stand for long periods at a time., • Must have excellent verbal and written communication ability., • Flexible in work hours/days. Must be able to travel., • Must respond to multiple task interruptions to provide service to internal and external customers. While this is intended to be an accurate reflection of the current job, RHG reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical development Physical Demands: Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken based on analysis of data; executing determination and/or reporting on events. People: Negotiating: Exchanging ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment regarding attainment of standards or in selecting appropriate tools, object, materials. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Description SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional front desk service across all interactions, from check-in to check-out and every request in between. We are looking for individuals who are genuinely passionate about hospitality, thrive in a fast-paced environment, and take pride in making guests feel at home. RESPONSIBILITIES: Guest Check-In & Check-Out -Welcome all guests warmly upon arrival and execute smooth, accurate check-in and check-out procedures. -Verify guest identification, process payment methods, and issue room keys in accordance with hotel security policies. -Clearly communicate room types, rates, amenities, hotel policies, and local area information to guests. -Process early arrivals, late check-outs, room upgrades, and special requests in a professional and accommodating manner. Guest Relations & Service Excellence -Serve as the primary point of contact for all guest inquiries, requests, and concerns throughout the duration of their stay. -Resolve guest complaints promptly, empathetically, and effectively; escalate unresolved issues to the Manager on Duty when necessary. -Anticipate guest needs and deliver personalized service that exceeds expectations and drives positive reviews. -Respond to guest requests via phone, in-person, and internal messaging systems in a timely and courteous manner. -Promote hotel amenities, services, and local attractions to enhance the overall guest experience. Reservations & Property Management System -Create, modify, and cancel reservations accurately using the hotel’s property management system (PMS). -Process walk-in guests and manage room inventory to maximize occupancy and revenue. -Reconcile daily room status reports with Housekeeping and communicate discrepancies in a timely manner. -Post charges, apply adjustments, and complete end-of-shift cash and credit reconciliation with accuracy. -Run and distribute nightly reports as required by the General Manager or Front Desk Manager. Communication & Interdepartmental Coordination -Maintain clear and continuous communication with Housekeeping, Maintenance, and other departments to fulfill guest needs efficiently. -Log all guest requests, complaints, and notable incidents accurately in the shift communication log. -Relay accurate wake-up call schedules, do-not-disturb requests, and any special guest notes to relevant departments. -Support the Manager on Duty (MOD) by acting as a communication hub across all hotel departments during the shift. Safety, Security & Compliance -Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access. -Maintain a thorough knowledge of emergency procedures and respond calmly and effectively in the event of an emergency. -Adhere to all brand franchise standards, hotel policies, and applicable regulatory requirements at all times. -Report any suspicious activity, safety hazards, or maintenance issues to management immediately. -Ensure the front desk, lobby, and surrounding common areas are clean, organized, and presentable at all times. Administrative Duties -Complete all required shift paperwork, reports, and logs accurately and on time. -Handle incoming calls with a professional phone manner; direct calls to appropriate departments as needed. -Manage the receipt, secure storage, and proper logging of guest packages, mail, and lost-and-found items. -Assist with administrative tasks as assigned by the Front Desk Manager or General Manager. -Perform other duties as assigned, consistent with the responsibilities of this role. Physical Requirements This role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 25 lbs, and work in a lobby environment with varying noise levels. The Guest Service Agent must be able to work a flexible schedule including overnight shifts (Night Audit), weekends, and holidays as business needs require. M&R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People & Culture Department. M&R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people,driven by purpose, and clever in your approach? If so keep on reading!! Here atArlowe strive to create a sense of awe that leaves those we touch wanting more”….. The host plays a critical role in the guest experience, as he/she is the first and last person whom will interact with our guests. By definition, a host is ‘the person who receives or entertains other people as guests’. You are responsible for setting the tone! This position will follow the rooftop season of April 6th - September 15th. RESPONSIBILITIES AND AUTHORITIES: Always treats guests with courtesy and respect in a variety of situations. Displays honesty & integrity. Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity. You build strong partnerships with internal customers and outside vendors SPECIFIC DUTIES: Responsible for welcoming and greeting all guests. Responsible for knowing restaurant and company information, including, but not limited to, hours of operations, directions, awareness of neighborhood, sister properties, and names and titles of corporate employees. Responsible for recognizing regular and VIP guests. Use personality and hospitality skills to provide a seamless and memorable guest experience. Dress professionally in clean and presentable attire, and never forgetting to wear a smile. Check guests in. Walk guests to tables and engage in conversation while doing so. Pull out chairs and present menus individually. Listen to guests’ complaints and work to diffuse any unhappy guest situations. Utilize management to help. Master the operations of the Open Table system. Complete all opening and closing side work as assigned. Interact with fellow employees and guests in a cheerful, professional manner. Communicate with the Maitre’d any open tables, long waits, or guest issues. Courteously handle and apologize for any tables waiting past their reservation time. Welcome all guests with the same hospitality you would extend to guests in your home. Responsible for wishing all guests a warm farewell. Handle reservations. Answer all phone calls with a warm, inviting & professional tone. Cater to all guest needs & requests by communicating via email & telephone. Confirm all reservations 1 day prior. Communicate all Event Inquires to the Sales Team. Forward all phone messages. Handle all credit card authorizations for guests. Acquire all credit card Information for Itemized receipts and credit card disputes. Forward all lost and found inquires to management. Maintain an efficient and accurate reservation system (Open Table or any other system we may use). Have a working understanding of all basic restaurant Information. Understands complete floor plan & service flow of the restaurant. Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d. Keep reservations office clean and organized. Always remember that the guests’ phone interactions with host are a very important part of the dining experience; you will be the diner’s first impression of the restaurant. REQUIREMENTS: 1-2 years of similar experience Understanding the reservations system (Open Table) Rate of Pay: $20.00 - $22.00/hour

The Reservations Specialist at The Pierre New York, A Taj Hotel, is responsible for total business generation as it relates to converting reservation queries that are communicated to you directly via phone or electronically from individuals and/or travel agencies on behalf of the hotel.

Guest Services Coordinator will be a partner to the Reservations, Front Office, F&B, and hotel maintenance teams. GSC will coordinate all in house and outside calls and assist Hotel Guests with various inquiries. Provide customers with any required information related to all Hotel & F&B departments