Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade
hace 19 días
Miami
Job Description Customer Care Specialist/Receptionist - Jaguar Land Rover South Dade US-FL-Palmetto Bay Job ID: 2025-2144 Type: Part-Time of Openings: 1 Category: Customer Service/Support Jaguar Land Rover South Dade Overview Our Jaguar Land Rover South Dade dealership is hiring for a part-time Customer Care Specialist to join our team! This team member must be available to flexible to work weekends and holidays, if needed. This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages., • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations., • Provide product information (brochures) for customers when requested, • Provide and deliver the highest standards of service to our customers and provide assistance as needed., • Works closely with salesperson, • Transmit information or documents to customers, using computer, mail, or fax., • Hear and resolve complaints from customers or the public., • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided., • Collect, sort, distribute, or prepare mail, messages, or courier deliveries., • Process and prepare memos, correspondence, or other documents., • Participates in required training, • Keep a current record of staff members' availability., • Maintain lobby or reception area clean, neat and well organized., • Maintains an organized, clean and safe work area, • Complies with company’s policies and procedures, • Other duties as assigned Qualifications Education: High School Graduate or General Education Degree (GED): Required Experience: One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills: This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements: • Bilingual in English and Spanish is required., • Incumbent must maintain a polished, professional appearance., • This position requires incumbent to be highly reliable and on time to work as scheduled. WORK ENVIRONMENT The work environment is extremely fast paced and energetic. PIed4d16c1fe7a-25405-38832432