PEER EDUCATOR
hace 2 meses
Miami
Job Description GENERAL DESCRIPTION: The Peer Educators are HIV positive individuals who have successfully accessed the medical care and social support service system. They assist in the intake process, by initiating client files, completing intake forms, collecting necessary eligibility documents, assisting clients in applying for public benefits, accompanying clients to initial appointments for medical care and other entitlements, and providing orientation and education of the local health and social service delivery system. STANDARD RESPONSIBILITIES: 1. Supports the Mission, and Vision of Empower U Community Health Center, Inc., 2. Is accountable to ensure patient rights and ensures an environment that promotes the privacy, dignity and well- being of all patients in a safe, secure environment. 3. Supports, cooperates with, and implements specific procedures and programs for: a. Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, reports and/or corrects unsafe working conditions, equipment repair and maintenance needs b. Confidentiality of all data, including patient, employee and operations data c. Quality Improvement and compliance with all regulatory requirements d. Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior 4. Supports and participates in common teamwork: a. Cooperates and works together with all care team members, plans and completes job duties with minimal supervisory direction, including appropriate judgment b. Remain calm and poised in urgent or stressful situations c. Follows up as appropriate with supervisor, care team members or patients regarding reported complaints, problems and concerns d. Promotes positive public relations with patients, visitors and the community e. Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene f. Ability to work with persons from a wide diversity of social, ethnic and economic backgrounds. g. Effectively and efficiently completes all duties as assigned. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Assist case managers in coordinating client paperwork., 2. Maintain client files and documentation., 3. Provide clerical assistance to the Case Managers as needed, including but not limited to filing, creating correspondence, faxing and receiving referrals to and from organization's case managers and outside agencies. 4. Answer office phones in the absence of Receptionist., 5. Coordinate and provide emergency client services (i.e. utility assistance, grocery vouchers, transportation vouchers, rental/mortgage assistance and clothing assistance). 6. Other duties as assigned. (These essential job functions are not to be construed as a complete statement of all duties assigned. Employees will be required to perform other job-related marginal duties as required.) SUPERVISORY RESPONSIBILITIES: None MINIMUM QUALIFICATIONS: § One year reception/clerical experience. In a social service setting preferred. § Knowledge of computer word processing, spreadsheet and database software. § Knowledge of standard office protocols and equipment. § Type a minimum 40 wpm. § Excellent speaking voice, communication and interpersonal skills. § Bilingual (English/Spanish or English/Creole) or Trilingual (English/Spanish/Creole) preferred. § Reliable Car, Insurance, and valid driver’s license. § Professionalism, ethics, and excellent work standards. EDUCATION AND EXPERIENCE: § High School Diploma.