Operations Manager - Tevlo Insurance Services

Director of Transportation Insurance Operations & Growth 📍 Location: New York Office 🕒 Work Arrangement: In-office preferred; limited hybrid flexibility available during the first few months About the Company We are a growing transportation insurance organization focused on delivering high-quality insurance placement and risk management solutions to clients across the transportation and logistics space. Our mission is to operate with discipline, professionalism, and a growth mindset—building long-term carrier partnerships while protecting both our clients and our company. About the Role We are seeking a highly experienced Transportation Insurance leader to join our New York office and take ownership of sales strategy, carrier relationships, risk management, operations, technology, and growth initiatives. This is a senior leadership role for someone who is both strategic and hands-on—capable of building structure, holding teams accountable, and scaling a transportation insurance operation the right way. The ideal candidate understands carrier appetites, submission quality, E&O prevention, CRM systems, SOP development, and team leadership—and is comfortable setting high expectations and ensuring work is done correctly. Key Responsibilities Sales Leadership & Team Management • Ensure sales representatives are prospecting and calling on the right accounts, aligned with insurance carrier appetites and underwriting guidelines, • Lead, coach, and hold sales staff accountable for quality submissions, professionalism, and performance, • Interview, hire, onboard, and train new sales and operations team members, • Develop structured training programs for sales, service, and operations teams, • Help design and negotiate commission structures and compensation plans, • Foster a high-performance, growth-oriented culture, • Carrier Relations & Market Strategy, • Research, evaluate, and build relationships with new insurance carriers in the transportation insurance space, • Maintain strong relationships with existing carrier partners and underwriters, • Strategically manage the submission of business to the correct markets, • Monitor carrier appetite changes, market conditions, and regulatory updates, • Risk Management & Compliance, • Apply a strong risk management mindset to all sales and operational decisions, • Protect the company from Errors & Omissions (E&O) exposure through documentation, controls, and oversight, • Develop and launch risk management services for transportation clients, • Ensure compliance with carrier guidelines, internal standards, and regulatory requirements, • Operations, SOPs & CRM, • Design, implement, and enforce standard operating procedures (SOPs) across the organization, • Lead the implementation and company-wide adoption of a CRM system, • Ensure data accuracy, pipeline visibility, and reporting consistency, • Improve business processes to support scalability and operational efficiency, • Technology, AI & Innovation, • Identify and evaluate AI and automation opportunities to improve prospecting, submissions, workflows, and customer service, • Partner with leadership to implement modern tools that increase productivity and reduce risk, • Branding & Marketing, • Support and oversee branding and marketing initiatives, • Ensure the company maintains a professional, corporate, and consistent online presence, • Oversee brand consistency across the website, social media, digital marketing, and client-facing materials, • Collaborate with internal teams and external vendors to align messaging with company values and compliance standards, • Work Location & Schedule, • This role is based in our New York office, • In-office presence is expected, particularly during onboarding, training, and strategic planning, • Limited hybrid flexibility may be available for the first few months, depending on experience and business needs, • Ongoing flexibility may be considered after successful integration and performance, • Qualifications & Experience, • Extensive experience in transportation insurance, • Strong understanding of trucking, logistics, and transportation-related insurance programs, • Proven experience leading, training, and managing sales and operations teams, • Deep knowledge of carrier appetites, underwriting processes, and E&O prevention, • Experience building SOPs and implementing CRM systems, • Strong analytical, organizational, and decision-making skills, • Excellent communication and leadership abilities, • Results-driven with a strong growth mindset, • Why Join Us, • Senior leadership role with real influence on company direction, • Opportunity to build and scale teams, systems, and carrier relationships, • Ability to create long-term value through risk management and operational excellence, • Competitive compensation with performance-based incentives Additionally, we are looking for someone with management skills, capable of leading and developing a sales team with a growth mindset. Knowledge of standard operating procedures (SOPs) and customer relationship management (CRM) systems is essential.

Weekly Hours: Mon-Thurs 11am-8pm, Sat 9am-1pm Responsibilities: • Keep schedule, write and distribute email/mail to parents about promotions and keep communication with parents and teachers, • Manage enrollment process, academic evaluation, and appointment book for the director, and support directors meetings, • Able to competently handle walk-in inquiries and conferences with parents, • Keeps billing and charges up to date and organize files and workspace, • Maintains an inventory of office and marketing materials without much help, • Self-directed, requiring minimal supervision, self-starter, • A thoughtful, adaptive, and positive mindset, • Highly resourceful, reliable, organized, and detail-oriented (precise and reliable), • Maintains a cool head under pressure, confident, discrete, easy-going personality, • Able to get work done quickly/efficiently and manage deadlines A successful candidate should have/be: • A 4-year college degree, • Excellent organizational skills, • 1 – 2 years of management, customer service, sales, or education preferred, • An enthusiastic, outgoing, and team-oriented personality, • Motivation to take the initiative to ensure that a student’s time at Huntington is memorable, • A confident and flexible demeanor, • Outstanding communication skills, • Confident, fast typing, with a friendly and professional phone manner – common sense to know what to say and not to say to clients, • Proficient in using database software, working knowledge of Word, Excel, PPT, Windows and Google At Huntington, we are eager to continue to build our teams! We seek to hire the best, most talented professionals into our organization. If you are a take-charge college grad, eager to turn your aptitude for operations, administration, education and customer service into an exciting career an opportunity where you will be able to make a difference, join Huntington today! Since 1977, Huntington has been changing the lives of children. As a leader in the tutoring and test prep industry, our success is attributed not only to our highly acclaimed instructional programs but to the amazing teams of qualified and devoted professionals who commit themselves to help students achieve success in school each and every day Job Type: Full-time Pay: $40,000 to $42,000 per year Benefits: Paid time off Professional development assistance Ability to Commute: Ramsey, NJ 07450 (Required) Work Location: In person