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Reservationist - Hard Rock Hotel New York

Customer Service

2 hours ago246 views

No prior experience needed. Everyone welcome to apply.


  • Booking Management: Process incoming reservation requests via phone, email, and booking channels efficiently, ensuring accuracy in guest details.
  • Inquiries & Support: Answer guest questions regarding room rates, hotel amenities, special promotions, and local attractions.
  • Modifications & Cancellations: Handle changes, cancellations, and special requests promptly to maintain high guest satisfaction.
  • System Usage: Maintain and update guest profiles, stay details, and room inventory within the Property Management System (PMS).
  • Upselling & Revenue: Identify opportunities to upsell higher room categories and packages to maximize room revenue.
  • Conflict Resolution: Address booking discrepancies, handle complaints, and resolve issues related to reservations.
  • Coordination: Collaborate with front desk and housekeeping teams to ensure accurate arrival information
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John C. from Hard Rock Hotel New York is interviewing people like you for this position today! Let them know you are interested!
  • Experience
    Not required
  • Employment
    Full-time
  • Salary
    $40 – $50 hourly
  • Starting time
    Immediate start!

pin icon159 West 48th Street, Manhattan, 10036, New York

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Call HandlerNew York

Lodging • More than 250 Employees

Hiring on JOB TODAY since March, 2026

The Hard Rock Hotel New York, is a luxury music-themed hotel in Midtown Manhattan that opened in April 2022. Situated between 6th and 7th Avenues, it is just steps away from Times Square, Rockefeller Center.

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John C.Active 7 minutes ago
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